WordPress.com Review

User reviews (1025)

WordPress.com is a popular platform for building and hosting websites. It offers managed WordPress hosting, which means they take care of all the technical aspects of hosting your site, like backups, security, caching, and more1. This makes WordPress.com an ideal choice for those who want to focus on creating and growing their website without worrying about the technical details

About WordPress.com:
Matt Mullenweg
Servers Locations:
  • Sydney
  • Frankfurt
  • Belgium
  • Finland
  • London
  • Tel Aviv
    Tel Aviv
  • Tokyo
  • Show all
Servers Locations: 18
  • Sydney
  • Frankfurt
  • Belgium
  • Finland
  • London
  • Tel Aviv
    Tel Aviv
  • Tokyo
  • Netherlands
  • Singapore
  • Taiwan
  • Oregon
  • South Carolina
    South Carolina
  • Washington
  • Virginia
  • Ohio
  • Oregon
  • Montreal
  • Iowa
Customer Support: 1
Website: English
All languages (1)
Support: English
Live chat
United States
United States Accepted
Good Hosting Provider
by Trust Host Review
Features: Good
Reliability: Trustworthy
User Friendly: Good
Support: Good
Price: Very affordable
Promotion: Good discount
Other Factors: Good
Pimploy Sinakorn
Author: Pimploy Sinakorn Last updated: 07 June 2024

Review WordPress.com 2024

Plans and Prices: WordPress.com offers several plans, including a free option. The Personal plan starts at $4 per month and includes a custom domain name, 6GB storage, and removes WordPress ads12. The Premium Plan costs $8 per month and provides 13GB storage, removes customization limits, and allows some monetization1. The Business plan costs $25 per month and offers unlimited storage space, SEO tools, plugin support, and removes all WordPress branding. It’s worth noting that costs can add up after buying hosting, premium themes, and plugins.

Ease of Use: WordPress.com is user-friendly and doesn’t require any downloading, safe third-party hosting, or similar activities. It handles most website building needs, including commerce, social integrations, drag-and-drop functionality, and mobile presentation1. However, it has a steep learning curve and might not be ideal for everyone.

Performance: WordPress.com had no issues with the Load Storm test and even picked up the second fastest Asset speed. The Static test went even better with the second fastest average response at 5.8ms and tied for first with 13ms in p955. It’s a good, low-cost option for people who want to get online relatively quickly.

Security: WordPress.com provides a pre-installed SSL certificate. It also offers enhanced security. However, potential plugin conflicts can cause sites to break easily.

Customer Support: WordPress.com’s customer support varies based on the plan. The free plan offers only community support, while paid accounts get email and live chat support 24 hours a day, Monday to Friday. However, reviews on customer support are mixed.


WordPress.com is a popular platform for building and hosting websites. It offers managed WordPress hosting, which means they take care of all the technical aspects of hosting your site, like backups, security, caching, and more1. This makes WordPress.com an ideal choice for those who want to focus on creating and growing their website without worrying about the technical details

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WordPress.com's rating: Good hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.

Parameters Score Why did we give this score?
Features 4 Good - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. WordPress.com's feature is excellent. It provides a high level of value to the user and is easy to use and effective.
Reliability 4.1 Mostly credible - WordPress.com consistently meets its promises and delivers on time. They have an excellent customer service record and are very responsive to customer complaints.
User Friendly 4 Good - Easy to Use: WordPress.com is very easy to navigate and use. Users will have no trouble finding the information they need or completing tasks.
Support 4 Good - The support service is good. There is a user manual and FAQ page, and they are well-written and provide adequate information. The helpdesk is responsive and helpful. The support time is fast and there is live chat with customers. The service supports multiple languages.
Price 4.1 Very affordable - The pricing of WordPress.com is extremely affordable. It is much lower than the average prices of similar services, and there is a lot of flexibility in the price list.
Promotion 3.1 Good discount - WordPress.com offers frequent promotions. Their promotions are attractive and have a wide reach. There are a few bonus programs, discounted codes, or percentage discounts. They have a few conditions for receiving promotions, but their targeted audience is broad. Their rewards programs and loyalty programs are strong, and their discounts and special offers are frequent and appealing.
Other Factors 4 Good - The number of customers is high, and the partner reviews are mostly positive. The company's revenue is also high

Pros and Cons

Here are the pros and cons of using WordPress.com as your hosting platform.


  • 14-day self-service refunds, and free migrations.
  • Free, open-source content management system.
  • User-friendly and doesn’t require any downloading, safe third-party hosting, or similar activities.
  • WordPress.com takes care of the bulk of site administration.


  • Limited Control: Unlike WordPress.org, WordPress.com doesn’t give you total control of your site.
  • WordPress.com doesn’t offer the same level of customization as WordPress.org.

Interesting facts

14-day self-service refunds, and free migrations.
WordPress.com sites run highly performant CPUs to process WordPress and WooCommerce-specific queries at incredible speeds.
WordPress.com uses a global edge cache and CDN, powered by 28+ data centers across 6 continents, to put your content as close to your visitors as possible.
Security: Managed WordPress hosting offers enhanced security.
Offers 24/7 expert support.
Offers a variety of plans at different price points, starting from $25/month.
Each plan includes a free domain for a year.

Frequently Asked Questions(FAQ)

Who should use WordPress.com hosting?
  • Individuals or businesses who want to create a website with ease.
  • Beginners who are not familiar with web hosting and development.
  • Users who want a reliable and affordable hosting solution.
Who should not use WordPress.com hosting?
  • Users who require highly specialized hosting solutions.
  • Developers who need more control over their website's environment.
  • Users who need a large amount of storage space.
Is WordPress.com easy to use?

Yes, WordPress.com is very easy to use. The user interface is intuitive and user-friendly, even for beginners. WordPress.com also offers a wide range of tutorials and documentation to help you get started.

Why is my website safe on WordPress.com?

Yes, your website is safe on WordPress.com. WordPress.com uses a variety of security measures to protect your website from malware, hackers, and other threats. These measures include:

  • A firewall to block unauthorized access
  • DDoS protection to prevent malicious attacks
  • SSL certificates to encrypt your data
What is the uptime guarantee for WordPress.com?

WordPress.com offers a 99.9% uptime guarantee. This means that your website will be online 99.9% of the time. If your website experiences any downtime, WordPress.com will credit your account.

What are the different types of hosting that WordPress.com offers?

WordPress.com offers a variety of hosting plans, including:

  • Free plan
  • Personal plan
  • Premium plan
  • Business plan
Does WordPress.com offer a money-back guarantee?

Yes, WordPress.com offers a 30-day money-back guarantee. If you are not satisfied with your hosting plan, you can cancel your account and receive a full refund.

How can I contact WordPress.com customer support?

WordPress.com offers 24/7 customer support via live chat, phone, and email. You can also find a wealth of helpful information in the WordPress.com knowledge base.

Can I use my own domain name with WordPress.com?

Yes, you can use your own domain name with WordPress.com. However, this is only available on paid plans.

Can I install plugins on WordPress.com?

Yes, you can install plugins on WordPress.com. However, this is only available on paid plans.

Can I export my website from WordPress.com?

Yes, you can export your website from WordPress.com. This is available on all plans.

What are some of the features that make WordPress.com a good choice for web hosting?

WordPress.com offers a variety of features that make it a good choice for web hosting, including:

  • Affordable pricing
  • Reliable uptime
  • Excellent customer support
  • Wide range of hosting solutions
  • Easy to use
  • Wide range of themes and plugins
  • Automatic updates
  • Security features

Latest user reviews

M MacKinnon
• 2 days ago
I bought my domain 5 days ago and registered with my other business email but next day I decided to quit the other business website including the email, I completely forgot to change the login email in WordPress before GoDaddy locked my old email. Now I can't login in to my WordPress account, I spoke with a 3 or 4 people on chat as they doesn't have customers service phone number and everyone says something deferent but nothing works as whatever I do I have to accept it from my not existing email, the response on the chat comes around every 12 hrs. They want me to fill in the Account Recovery form but I have only transaction ID and the website URL, I didn't have opportunity to set up 2 ways verification code so the form can't be sent as I need to fill all 3 spaces of the form. I'm so disappointed about the customer service. Today is 10th of July, I bought my domain on the 6th of July and I still can't log in to my account.
• 1 weeks ago
I have a 'Creator' ($480 2year) account on WordPress. Last months, I have trouble to log in on my Chromebook in Chrome. For a couple of days ago again. I was not able to login by Google account, or with username and password. The QR code login is totally unavailable in the Netherlands.When I contacted the support, wrong questions are asked to me, like the support person does not know what my problem is. Or is totally moron.I noticed that WordPress is taken over by Jetpack. That means, changes in software, changes in apps, for the worse.About login by QR code on Jetpack phone app. I year ago I asked the support team to make the QR code scanner visable on my phone Jetpack app (Dutch version). That message is (still) totally ignored by the support team.So ...if a Dutch person wants to build a website, take a look at European or Dutch website builders. Check if the Support team is able to solve problems. (check reviews) Otherwise, it could be a waist of money...UpdateTo use the QR code scanner, I have to switch off two step verification. There is one toggle switch in the Jetpack app, and one in the WP main menu.Q: why two toggle switches on two different locations??? Who invented this?The toggle switch in the WP menu is the main switch to turn off two step verification??WP account: Stu Bishop
• 1 weeks ago
It's OK...does what it's supposed to do, but my complaint here is how Wordpress on my first account, if you sign up via e-mail will use the entire first part of your e-mail address as a username! To get around this, use another e-mail such as commonname AT sample domain so that "commonname" is already taken by a Wordpress user. It will generate a new name for you and give you the option to change the username. For better reference, if you use an e-mail and try to change it, the system spits out errors of "we cannot e-mail that domain because we have had problems sending to it."You get what you pay for. Wordpress isn't the fanciest but the pricing is better, and Wordpress.com is far less hackable. Self hosted Wordpress has a tendency to get hacked. All my expertise from my past life as a freelance web designer. With all of this in consideration, the product does not look high end. The Wordpress.com themes are not slick like Squarespace, which to me is the best easy access product on the market for an instant website. For me to make a self hosted Wordpress look good, I get down into the code.On Wordpress.com, it looks like a cheap website, no more polite way to put it. I am really rethinking signing up for Wordpress today because these themes have not come a long way since 2013 and will probably delete it right now, actually. I thought about switching from Squarespace to save money on a website I hardly use but no, this isn't worth it for me. As I haven't charged on my card yet, yeah, hitting DELETE. :)
Darlene J. Harris
• 2 weeks ago
Having someone hang in there with you when you know they are aware of your frustrations—this is what The Happiness Engineers do. They persevere and understand until the problem is solved, making you feel respected and valued.I've been with WordPress for over thirteen years. And the last couple of weeks have been the most challenging. But Hanging in is what they've had to do with me because of the compliance changes required for blogs. After several months of not blogging, I was bombarded with compliance changes when I signed back into my blog. Their professional handling of my frustrations was truly commendable. Although I come from an era of communication by phone, it was critical. It was challenging to hide my frustrations. The absence of phone contact played a role in this. It's easier to maintain a professional demeanor when communicating through chat.
Sandra Gritty
• 3 weeks ago
as it seems that my review in Spanish languague about my very negative experience is neither being read nor responded by WordPress, now I submit an English version as I see most reviews in this languague get a response.For many years, I have been a devoted subscriber to the Argentine blogs of Sir Chandler and Infoviajera, both related to travel, tourism, banking, and other stuff, which are hosted by WordPress. I used to receive all the comments emailed but since a couple of weeks or so, WordPress suspended (temporarily?) the emailing of the comments for each entry without any explanation to the subscribers (and even no word to the blog owners!!).In their dominant ideology position, Wordpress does NOT consider subscribers their customers :-) so they handle my complaints in a very derogatory manner.As most or all subscribers to Sir Chandler and Infoviajera we want the emailing of comments back!
• 3 weeks ago
Keeps stating incorrect password (I know is accurate) but the update function is dysfunctional. Not worth the headache when there are so many other more user-friendly options available.
Melissa Andersen
• 3 weeks ago
I do not have even one good thing to say about Word Press. First of all, the templates are junk. I spent several hours trying to make some basic edits to a template, and it didn't work. I also tried to download another template and upload it, but that didn't work either. Elementor is useless! Most of all, there is no way to contact support. You can't email them, request a chat, or call them. I am still waiting for a refund of $204 after two weeks. Do not waste your money.
mr bhatia
• 3 weeks ago
Its a company that does not always deliver on the promised 24/7 support. Recently, l accidentally deleted my account and initially had no support or back-up to help restore it. Thanks to Trustpilot, however, an engineer from WordPress did eventually get in touch via email, confirming he had restored my deleted account.
aniket patel
• 4 weeks ago
zerooooo zerooo interface, useless interface no tools in lines,,, one of the worst platform I ever worked on
• 4 weeks ago
WordPress is the most annoying spamming fraudulent bunch of good for nothings.

Payment method

American Express

WordPress.com's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
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WordPress.com's Coupons

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