United Kingdom
A fancy website but use to blog followers
A fancy website, overflowing with useless information. I've subscribed twice to try to follow the same blog on Wordpress .com and it has not worked on either occasion. The second time, I saw an announcement onscreen saying that I would be sent further information, BUT nothing arrived. The owner of the blog is a personal friend and he can't explain this. I spent hours trying to find a way to ask the so called support service what had gone wrong but it's useless - community based and overflowing with thousands of dead ends. It doesn't even distinguish between issues raised by blog owners and those raised by actual or potential followers. A first class 100% S**T SHOW.
United States
I have been robbed, it's an Oligarchy online
I have been robbed because no services were supplied despite multiple attempts to work with the "support team". Upon my "upgrade", all site functionality was removed and the much-advertised-across-the-web Wordpress.com support team was rude, and arrogant. The 14 day window passed because the Wordpress support team repeatedly told me the site was simply updating. Despite repeated attempts to make the site functional again, the site status never changed. After 6 months of attempting to work with the "support" team, which was guaranteed to be the perk of the the upgrade, the team never helped me with the site and even made sarcastic comments after putting off my tickets for 24 hours. I even hired one of the advertised partner site-repair services but they couldn't fix it either.Please get Wordpress to return my money, and return my site functionality to https: megafiction.wordpress.com please. My only crime was purchasing the upgrade and trusting in their "support" team, but they have destroyed my nice blog, provided no support, and stolen my money.
United Kingdom
HARDSHIP FOR CREATORSI knew a friend who had a nature…
I knew a friend who had a nature website uploading his brilliant art and nature works. He, like me, was a FREELANCER and so didn't have a regular wage.I opted for WORDPRESS because I was told it was FREE. IT ISN'T. In order to have your work found online in GOOGLE SEARCH you have to upgrade AND THAT MEANS PAY MONTHLY.I AM ONLY SHOWCASING A FEW OF MY ART/VOCAL/WRITING PIECES. I WOULD BE HAPPY TO UPLOAD JUST ONE PAGE IF IT MEANT MY NAME COULD BE SEARCHED IN THE SEARCH BAR AND THERE MY CREATIVE TALENT IS SHOWCASED.THEY ALSO STATE THAT IF YOU RESPOND TO OTHER'S POSTS, YOUR NAME CAN BE FOUND IN THE SEARCH BAR. I HAVE RESPONDED TO OTHER POSTS AND MY FIRST POST IS UP THERE TOO SO FEEL FREE TO READ. SO THEY ARE ALSO LYING. YOU CAN'T EMAIL THEM AND I HAVE STATED THAT I WILL CONTACT CAB OR ONLINE COMPLAINTS SERVICE, AND JUST LIKE WIX.COM [EXACTLY THE SAME] NO RESPONSE.I ONLY WANT TO SHOWCASE SOME OF MY WORK FOR FREE. IT IS VERY UNFAIR THAT SITES LIKE WIX TOO ARE PROFITING ONLY FROM THOSE WITH CASH TO SPARE. YES, I UNDERSTAND THEY NEED TO MAKE A PROFIT, BUT THIS IS MY HARD PERSONAL BLOG FOR MY CREATIVE WORK. I AM NOT A BUSINESS AND I AM NOT SELLING ANYTHING JUST HOPING SOMEBODY WILL CONTACT ME VIA EMAIL IF THEY LIKE WHAT I DO IN ORDER TO WORK.
United Kingdom
Very poor customer service
I bought my domain 5 days ago and registered with my other business email but next day I decided to quit the other business website including the email, I completely forgot to change the login email in WordPress before GoDaddy locked my old email. Now I can't login in to my WordPress account, I spoke with a 3 or 4 people on chat as they doesn't have customers service phone number and everyone says something deferent but nothing works as whatever I do I have to accept it from my not existing email, the response on the chat comes around every 12 hrs. They want me to fill in the Account Recovery form but I have only transaction ID and the website URL, I didn't have opportunity to set up 2 ways verification code so the form can't be sent as I need to fill all 3 spaces of the form. I'm so disappointed about the customer service. Today is 10th of July, I bought my domain on the 6th of July and I still can't log in to my account.
Netherlands
Terrible frustrating support
I have a 'Creator' ($480 2year) account on WordPress. Last months, I have trouble to log in on my Chromebook in Chrome. For a couple of days ago again. I was not able to login by Google account, or with username and password. The QR code login is totally unavailable in the Netherlands.When I contacted the support, wrong questions are asked to me, like the support person does not know what my problem is. Or is totally moron.I noticed that WordPress is taken over by Jetpack. That means, changes in software, changes in apps, for the worse.About login by QR code on Jetpack phone app. I year ago I asked the support team to make the QR code scanner visable on my phone Jetpack app (Dutch version). That message is (still) totally ignored by the support team.So ...if a Dutch person wants to build a website, take a look at European or Dutch website builders. Check if the Support team is able to solve problems. (check reviews) Otherwise, it could be a waist of money...UpdateTo use the QR code scanner, I have to switch off two step verification. There is one toggle switch in the Jetpack app, and one in the WP main menu.Q: why two toggle switches on two different locations??? Who invented this?The toggle switch in the WP menu is the main switch to turn off two step verification??WP account: Stu Bishop
United States
Had to start a new account. Makes first part of my private e-mail address a PUBLIC username attached to my blogs then wo
It's OK...does what it's supposed to do, but my complaint here is how Wordpress on my first account, if you sign up via e-mail will use the entire first part of your e-mail address as a username! To get around this, use another e-mail such as commonname AT sample domain so that "commonname" is already taken by a Wordpress user. It will generate a new name for you and give you the option to change the username. For better reference, if you use an e-mail and try to change it, the system spits out errors of "we cannot e-mail that domain because we have had problems sending to it."You get what you pay for. Wordpress isn't the fanciest but the pricing is better, and Wordpress.com is far less hackable. Self hosted Wordpress has a tendency to get hacked. All my expertise from my past life as a freelance web designer. With all of this in consideration, the product does not look high end. The Wordpress.com themes are not slick like Squarespace, which to me is the best easy access product on the market for an instant website. For me to make a self hosted Wordpress look good, I get down into the code.On Wordpress.com, it looks like a cheap website, no more polite way to put it. I am really rethinking signing up for Wordpress today because these themes have not come a long way since 2013 and will probably delete it right now, actually. I thought about switching from Squarespace to save money on a website I hardly use but no, this isn't worth it for me. As I haven't charged on my card yet, yeah, hitting DELETE. :)
United States
Having someone hang in there with you…
Having someone hang in there with you when you know they are aware of your frustrations—this is what The Happiness Engineers do. They persevere and understand until the problem is solved, making you feel respected and valued.I've been with WordPress for over thirteen years. And the last couple of weeks have been the most challenging. But Hanging in is what they've had to do with me because of the compliance changes required for blogs. After several months of not blogging, I was bombarded with compliance changes when I signed back into my blog. Their professional handling of my frustrations was truly commendable. Although I come from an era of communication by phone, it was critical. It was challenging to hide my frustrations. The absence of phone contact played a role in this. It's easier to maintain a professional demeanor when communicating through chat.
Argentina
here is my English version as the one in Spanish seems to be ignored by Wordpress
as it seems that my review in Spanish languague about my very negative experience is neither being read nor responded by WordPress, now I submit an English version as I see most reviews in this languague get a response.For many years, I have been a devoted subscriber to the Argentine blogs of Sir Chandler and Infoviajera, both related to travel, tourism, banking, and other stuff, which are hosted by WordPress. I used to receive all the comments emailed but since a couple of weeks or so, WordPress suspended (temporarily?) the emailing of the comments for each entry without any explanation to the subscribers (and even no word to the blog owners!!).In their dominant ideology position, Wordpress does NOT consider subscribers their customers :-) so they handle my complaints in a very derogatory manner.As most or all subscribers to Sir Chandler and Infoviajera we want the emailing of comments back!
United States
Dysfunction even on the most basic levels. No live help.
Keeps stating incorrect password (I know is accurate) but the update function is dysfunctional. Not worth the headache when there are so many other more user-friendly options available.
United States
Waste of time and money
I do not have even one good thing to say about Word Press. First of all, the templates are junk. I spent several hours trying to make some basic edits to a template, and it didn't work. I also tried to download another template and upload it, but that didn't work either. Elementor is useless! Most of all, there is no way to contact support. You can't email them, request a chat, or call them. I am still waiting for a refund of $204 after two weeks. Do not waste your money.
