WordPress.com Review

User reviews (1028)

WordPress.com is a popular platform for building and hosting websites. It offers managed WordPress hosting, which means they take care of all the technical aspects of hosting your site, like backups, security, caching, and more1. This makes WordPress.com an ideal choice for those who want to focus on creating and growing their website without worrying about the technical details

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About WordPress.com:

Owner/CEO:

Matt Mullenweg

Established:

2003

Email:

[email protected]

Servers Locations:

Sydney
Frankfurt
Belgium
Finland
London
Tel Aviv
Tokyo
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Servers Locations: 18

Sydney
Frankfurt
Belgium
Finland
London
Tel Aviv
Tokyo
Netherlands
Singapore
Taiwan
Oregon
South Carolina
Washington
Virginia
Ohio
Oregon
Montreal
Iowa

Customer Support: 1

Website: English

All languages (1)

Support: English

Live chat

United States Accepted

3.9/5

Good Hosting Provider

by Trust Host Review

Features: Good

Reliability: Trustworthy

User Friendly: Excellent

Support: Good

Price: Affordable

Promotion: Good discount

Other Factors: Average

Author: Pimploy Sinakorn Last updated: 30 August 2024

Review WordPress.com 2024

WordPress.com Review: A Veteran's Perspective

For seasoned web professionals, the name "WordPress" evokes immediate recognition. But while the open-source WordPress.org software might be a familiar friend, WordPress.com, its commercial counterpart, presents a different proposition. This review dives into WordPress.com's offerings with a keen eye on the needs of experienced users, webmasters, and system administrators.

Hosting Plans & Pricing: WordPress.com offers a tiered pricing structure, ranging from free personal plans to robust eCommerce options. While the free tier is extremely limited (suitable for absolute beginners), the paid plans offer more resources and flexibility. However, experienced users may find the resource allocation (storage, bandwidth) and pricing less competitive compared to self-managed VPS or dedicated servers.

Ease of Use: The platform boasts a user-friendly interface, making website creation and management relatively straightforward. Experienced users will appreciate the familiar WordPress dashboard, but might find the limited plugin and theme support restrictive. While this streamlined approach aims to simplify website management, it sacrifices some of the granular control that seasoned developers desire.

Performance & Server Speed: WordPress.com handles all technical aspects, including server maintenance and updates. This hands-off approach can be appealing, but comes with caveats. While average server speeds are generally acceptable, demanding applications or high-traffic websites might experience limitations. Additionally, the lack of server-side customization can be a deal-breaker for experienced developers used to fine-tuning their environments.

Security & Data Centers: WordPress.com takes care of core security updates and basic security measures. However, advanced users accustomed to implementing tailored security protocols might find the options here limiting. The platform utilizes a global network of data centers, but specific location choices are not available on all plans, potentially impacting latency for geographically targeted projects.

Customer Support: Support options vary depending on your chosen plan. While email support is generally available, higher-tier plans offer live chat and priority support. However, experienced users familiar with troubleshooting WordPress independently might not find the support as responsive or in-depth as desired.

The Verdict: For seasoned web professionals, WordPress.com presents a mixed bag. Its ease of use and managed infrastructure are undeniable advantages for those seeking a hands-off approach. However, the limited customization, potential performance constraints, and restricted control might leave experienced users yearning for the flexibility and power of self-managed hosting solutions. Ultimately, WordPress.com serves as a viable option for quick deployments or simple websites, but experienced developers might find it falls short of their comprehensive requirements.

WordPress.com

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WordPress.com's rating: Good hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.

Parameters	Score	Why did we give this score?
Features	4	Good - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. WordPress.com's feature is excellent. It provides a high level of value to the user and is easy to use and effective.
Reliability	4.2	Mostly credible - WordPress.com consistently meets its promises and delivers on time. They have an excellent customer service record and are very responsive to customer complaints.
User Friendly	4.4	Excellent - Extremely Easy to Use: WordPress.com is incredibly easy to navigate and use. Users will find it effortlessly to find the information they need or complete tasks.
Support	3.7	Good - The support service is good. There is a user manual and FAQ page, and they are well-written and provide adequate information. The helpdesk is responsive and helpful. The support time is fast and there is live chat with customers. The service supports multiple languages.
Price	3.5	Affordable - The pricing of WordPress.com is affordable. It is slightly lower than the average prices of similar services, and there is some flexibility in the price list.
Promotion	3.8	Good discount - WordPress.com offers frequent promotions. Their promotions are attractive and have a wide reach. There are a few bonus programs, discounted codes, or percentage discounts. They have a few conditions for receiving promotions, but their targeted audience is broad. Their rewards programs and loyalty programs are strong, and their discounts and special offers are frequent and appealing.
Other Factors	2.5	Average - The number of customers is moderate, and the partner reviews are mixed. The company's revenue is also moderate.

Pros and Cons

Here are the pros and cons of using WordPress.com as your hosting platform.

Positives

14-day self-service refunds, and free migrations.
Free, open-source content management system.
User-friendly and doesn’t require any downloading, safe third-party hosting, or similar activities.
WordPress.com takes care of the bulk of site administration.

Negatives

Limited Control: Unlike WordPress.org, WordPress.com doesn’t give you total control of your site.
WordPress.com doesn’t offer the same level of customization as WordPress.org.

Interesting facts

14-day self-service refunds, and free migrations.

WordPress.com sites run highly performant CPUs to process WordPress and WooCommerce-specific queries at incredible speeds.

WordPress.com uses a global edge cache and CDN, powered by 28+ data centers across 6 continents, to put your content as close to your visitors as possible.

Security: Managed WordPress hosting offers enhanced security.

Offers 24/7 expert support.

Offers a variety of plans at different price points, starting from $25/month.

Each plan includes a free domain for a year.

WordPress.com's FAQs

Who should use WordPress.com hosting?

Individuals or businesses who want to create a website with ease.
Beginners who are not familiar with web hosting and development.
Users who want a reliable and affordable hosting solution.

Who should not use WordPress.com hosting?

Users who require highly specialized hosting solutions.
Developers who need more control over their website's environment.
Users who need a large amount of storage space.

Is WordPress.com easy to use?

Yes, WordPress.com is very easy to use. The user interface is intuitive and user-friendly, even for beginners. WordPress.com also offers a wide range of tutorials and documentation to help you get started.

Why is my website safe on WordPress.com?

Yes, your website is safe on WordPress.com. WordPress.com uses a variety of security measures to protect your website from malware, hackers, and other threats. These measures include:

A firewall to block unauthorized access
DDoS protection to prevent malicious attacks
SSL certificates to encrypt your data

What is the uptime guarantee for WordPress.com?

WordPress.com offers a 99.9% uptime guarantee. This means that your website will be online 99.9% of the time. If your website experiences any downtime, WordPress.com will credit your account.

What are the different types of hosting that WordPress.com offers?

WordPress.com offers a variety of hosting plans, including:

Free plan
Personal plan
Premium plan
Business plan

Does WordPress.com offer a money-back guarantee?

Yes, WordPress.com offers a 30-day money-back guarantee. If you are not satisfied with your hosting plan, you can cancel your account and receive a full refund.

How can I contact WordPress.com customer support?

WordPress.com offers 24/7 customer support via live chat, phone, and email. You can also find a wealth of helpful information in the WordPress.com knowledge base.

Can I use my own domain name with WordPress.com?

Yes, you can use your own domain name with WordPress.com. However, this is only available on paid plans.

Can I install plugins on WordPress.com?

Yes, you can install plugins on WordPress.com. However, this is only available on paid plans.

Can I export my website from WordPress.com?

Yes, you can export your website from WordPress.com. This is available on all plans.

What are some of the features that make WordPress.com a good choice for web hosting?

WordPress.com offers a variety of features that make it a good choice for web hosting, including:

Affordable pricing
Reliable uptime
Excellent customer support
Wide range of hosting solutions
Easy to use
Wide range of themes and plugins
Automatic updates
Security features

Latest user reviews

Ian Johnson

• 4 months ago

A fancy website, overflowing with useless information. I've subscribed twice to try to follow the same blog on Wordpress .com and it has not worked on either occasion. The second time, I saw an announcement onscreen saying that I would be sent further information, BUT nothing arrived. The owner of the blog is a personal friend and he can't explain this. I spent hours trying to find a way to ask the so called support service what had gone wrong but it's useless - community based and overflowing with thousands of dead ends. It doesn't even distinguish between issues raised by blog owners and those raised by actual or potential followers. A first class 100% S**T SHOW.

Glitterhorne Productions

• 4 months ago

I have been robbed because no services were supplied despite multiple attempts to work with the "support team". Upon my "upgrade", all site functionality was removed and the much-advertised-across-the-web Wordpress.com support team was rude, and arrogant. The 14 day window passed because the Wordpress support team repeatedly told me the site was simply updating. Despite repeated attempts to make the site functional again, the site status never changed. After 6 months of attempting to work with the "support" team, which was guaranteed to be the perk of the the upgrade, the team never helped me with the site and even made sarcastic comments after putting off my tickets for 24 hours. I even hired one of the advertised partner site-repair services but they couldn't fix it either.Please get Wordpress to return my money, and return my site functionality to https: megafiction.wordpress.com please. My only crime was purchasing the upgrade and trusting in their "support" team, but they have destroyed my nice blog, provided no support, and stolen my money.

Tanya Fillbrook

• 4 months ago

I knew a friend who had a nature website uploading his brilliant art and nature works. He, like me, was a FREELANCER and so didn't have a regular wage.I opted for WORDPRESS because I was told it was FREE. IT ISN'T. In order to have your work found online in GOOGLE SEARCH you have to upgrade AND THAT MEANS PAY MONTHLY.I AM ONLY SHOWCASING A FEW OF MY ART/VOCAL/WRITING PIECES. I WOULD BE HAPPY TO UPLOAD JUST ONE PAGE IF IT MEANT MY NAME COULD BE SEARCHED IN THE SEARCH BAR AND THERE MY CREATIVE TALENT IS SHOWCASED.THEY ALSO STATE THAT IF YOU RESPOND TO OTHER'S POSTS, YOUR NAME CAN BE FOUND IN THE SEARCH BAR. I HAVE RESPONDED TO OTHER POSTS AND MY FIRST POST IS UP THERE TOO SO FEEL FREE TO READ. SO THEY ARE ALSO LYING. YOU CAN'T EMAIL THEM AND I HAVE STATED THAT I WILL CONTACT CAB OR ONLINE COMPLAINTS SERVICE, AND JUST LIKE WIX.COM [EXACTLY THE SAME] NO RESPONSE.I ONLY WANT TO SHOWCASE SOME OF MY WORK FOR FREE. IT IS VERY UNFAIR THAT SITES LIKE WIX TOO ARE PROFITING ONLY FROM THOSE WITH CASH TO SPARE. YES, I UNDERSTAND THEY NEED TO MAKE A PROFIT, BUT THIS IS MY HARD PERSONAL BLOG FOR MY CREATIVE WORK. I AM NOT A BUSINESS AND I AM NOT SELLING ANYTHING JUST HOPING SOMEBODY WILL CONTACT ME VIA EMAIL IF THEY LIKE WHAT I DO IN ORDER TO WORK.

M MacKinnon

• 4 months ago

I bought my domain 5 days ago and registered with my other business email but next day I decided to quit the other business website including the email, I completely forgot to change the login email in WordPress before GoDaddy locked my old email. Now I can't login in to my WordPress account, I spoke with a 3 or 4 people on chat as they doesn't have customers service phone number and everyone says something deferent but nothing works as whatever I do I have to accept it from my not existing email, the response on the chat comes around every 12 hrs. They want me to fill in the Account Recovery form but I have only transaction ID and the website URL, I didn't have opportunity to set up 2 ways verification code so the form can't be sent as I need to fill all 3 spaces of the form. I'm so disappointed about the customer service. Today is 10th of July, I bought my domain on the 6th of July and I still can't log in to my account.

JvD

• 4 months ago

I have a 'Creator' ($480 2year) account on WordPress. Last months, I have trouble to log in on my Chromebook in Chrome. For a couple of days ago again. I was not able to login by Google account, or with username and password. The QR code login is totally unavailable in the Netherlands.When I contacted the support, wrong questions are asked to me, like the support person does not know what my problem is. Or is totally moron.I noticed that WordPress is taken over by Jetpack. That means, changes in software, changes in apps, for the worse.About login by QR code on Jetpack phone app. I year ago I asked the support team to make the QR code scanner visable on my phone Jetpack app (Dutch version). That message is (still) totally ignored by the support team.So ...if a Dutch person wants to build a website, take a look at European or Dutch website builders. Check if the Support team is able to solve problems. (check reviews) Otherwise, it could be a waist of money...UpdateTo use the QR code scanner, I have to switch off two step verification. There is one toggle switch in the Jetpack app, and one in the WP main menu.Q: why two toggle switches on two different locations??? Who invented this?The toggle switch in the WP menu is the main switch to turn off two step verification??WP account: Stu Bishop

Sally

• 4 months ago

It's OK...does what it's supposed to do, but my complaint here is how Wordpress on my first account, if you sign up via e-mail will use the entire first part of your e-mail address as a username! To get around this, use another e-mail such as commonname AT sample domain so that "commonname" is already taken by a Wordpress user. It will generate a new name for you and give you the option to change the username. For better reference, if you use an e-mail and try to change it, the system spits out errors of "we cannot e-mail that domain because we have had problems sending to it."You get what you pay for. Wordpress isn't the fanciest but the pricing is better, and Wordpress.com is far less hackable. Self hosted Wordpress has a tendency to get hacked. All my expertise from my past life as a freelance web designer. With all of this in consideration, the product does not look high end. The Wordpress.com themes are not slick like Squarespace, which to me is the best easy access product on the market for an instant website. For me to make a self hosted Wordpress look good, I get down into the code.On Wordpress.com, it looks like a cheap website, no more polite way to put it. I am really rethinking signing up for Wordpress today because these themes have not come a long way since 2013 and will probably delete it right now, actually. I thought about switching from Squarespace to save money on a website I hardly use but no, this isn't worth it for me. As I haven't charged on my card yet, yeah, hitting DELETE. :)

Darlene J. Harris

• 4 months ago

Having someone hang in there with you when you know they are aware of your frustrations—this is what The Happiness Engineers do. They persevere and understand until the problem is solved, making you feel respected and valued.I've been with WordPress for over thirteen years. And the last couple of weeks have been the most challenging. But Hanging in is what they've had to do with me because of the compliance changes required for blogs. After several months of not blogging, I was bombarded with compliance changes when I signed back into my blog. Their professional handling of my frustrations was truly commendable. Although I come from an era of communication by phone, it was critical. It was challenging to hide my frustrations. The absence of phone contact played a role in this. It's easier to maintain a professional demeanor when communicating through chat.

Sandra Gritty

• 5 months ago

as it seems that my review in Spanish languague about my very negative experience is neither being read nor responded by WordPress, now I submit an English version as I see most reviews in this languague get a response.For many years, I have been a devoted subscriber to the Argentine blogs of Sir Chandler and Infoviajera, both related to travel, tourism, banking, and other stuff, which are hosted by WordPress. I used to receive all the comments emailed but since a couple of weeks or so, WordPress suspended (temporarily?) the emailing of the comments for each entry without any explanation to the subscribers (and even no word to the blog owners!!).In their dominant ideology position, Wordpress does NOT consider subscribers their customers :-) so they handle my complaints in a very derogatory manner.As most or all subscribers to Sir Chandler and Infoviajera we want the emailing of comments back!

• 5 months ago

Keeps stating incorrect password (I know is accurate) but the update function is dysfunctional. Not worth the headache when there are so many other more user-friendly options available.

Melissa Andersen

• 5 months ago

I do not have even one good thing to say about Word Press. First of all, the templates are junk. I spent several hours trying to make some basic edits to a template, and it didn't work. I also tried to download another template and upload it, but that didn't work either. Elementor is useless! Most of all, there is no way to contact support. You can't email them, request a chat, or call them. I am still waiting for a refund of $204 after two weeks. Do not waste your money.

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Money Back Guarantee

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Yearly Payments

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API

DDOS Protection

Accepts Bitcoin

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Load Balancers

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Site Builder

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Free SSL

Backup Services

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Unlimited Hosting

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User reviews of WordPress.com

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WordPress.com Review

About WordPress.com:

Servers Locations:

Servers Locations: 18

Customer Support: 1

Review WordPress.com 2024

WordPress.com Review: A Veteran's Perspective

WordPress.com

WordPress.com's rating: Good hosting provider

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