TMD has great pricing, but it comes at a cost - they have horrific customer support for anything remotely technical. To their credit, their support team responds very quickly. But there is always a ton of back and forth because they seem to have no idea what they're doing. A recent example of this was when I asked for the location of a cron log file. They found a file which I had piped output to several years ago, told me that was the cron log, that the error in there was the issue, and then changed my cronjob accordingly. Of course, since that was several years old, they were not actually fixing the issue, and instead broke the job on a live site. They should first have asked if it was okay to change, to which I would've responded that their change was 1) in response to a several year old problem that had been fixed and 2) would break the job. After asking 6 (yes six!) times in the same ticket, I finally managed to reach someone who told me that in shared hosting you don't have access to the cron logs except by asking for them directly. They finally gave me the logs I needed and I was able to fix the cron job that wasn't working properly, but what should have been a 5 minute job ended up being a 30 message back-and-forth first. Sadly this is not an isolated issue. General support also always tries to point you at something external without taking more than a passing glance first. Unfortunately I paid for three years up front, but even though migration will be painful, it'll be worth it to me to not have a huge headache getting a semi-competent tech to look at a problem.