WIX.COM Review 2026

User reviews (2369)

Wix.com is a leading cloud-based website development platform that has taken the world by storm. With its user-friendly interface and a plethora of features, Wix.com has become a go-to choice for individuals and businesses looking to build a strong online presence.

 

About WIX.COM:
Owner/CEO:
Avishai Abrahami & Giora Kaplan
Established:
2006
Address:
Tel Aviv, 40 Namal Tel-Aviv st., Israel
Servers Locations:
  • Data centrer in ie
    Ireland
  • Data centrer in il
    Israel
  • Data centrer in jp
    Japan
  • Data centrer in us
    United States
Servers Locations: 4
  • Ireland
    Ireland
  • Israel
    Israel
  • Japan
    Japan
  • United States
    United States
Customer Support: 20
English
Website: English
All languages (20)
English
Support: English
All languages (9)
Live chat
United States
United States Accepted
3.4/5
Trusted Provider
Features Good
Reliability Mostly credible
User Friendly Excellent
Support Average
Price Affordable
Promotion Average coupon
Other Factors Average
Author

John Macbright

Last updated: 20 January 2026

WIX.COM

Wix.com is a leading cloud-based website development platform that has taken the world by storm. With its user-friendly interface and a plethora of features, Wix.com has become a go-to choice for individuals and businesses looking to build a strong online presence.

 
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Pros and Cons

Here are the pros and cons of using WIX.COM as your hosting platform.

Positives

Easy to use drag-and-drop interface
Large selection of templates
All-in-one platform
App market with additional features
Good for beginners

Negatives

Limited customization options
Less control over website structure
Can be more expensive than other options
Not ideal for complex websites
Website portability is limited

Interesting facts

Discover the unique features that make WIX.COM stand out

Offers free plan with limited features

Provides hosting and domain registration

Suitable for small businesses and personal websites

Uses proprietary platform

Has a large user base

WIX.COM's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
4 /5 Good

WIX.COM generally offers a solid set of features for most users. Basics like SSL, email, a control panel (e.g., cPanel), and backups are usually included. Some “advanced” items—like staging, stronger backups, or extra security—may require higher plans or paid upgrades, but overall you get a practical, modern hosting package.

Reliability
3.5 /5 Mostly credible

WIX.COM is generally reliable for most websites. It has several years of proven operation, a real business presence, and mostly positive customer trust signals. Issues appear occasionally, but they are not repeated in a way that suggests a serious ongoing problem. It is a safe choice for small to medium projects.

User Experience
4.5 /5 Excellent

We find WIX.COM extremely user friendly. Setup is simple, the dashboard is clean, and common tasks (buying a plan, connecting a domain, installing WordPress, creating email) are easy. Tools like cPanel/Plesk, one-click install, staging, and auto SSL work smoothly, with clear guides and helpful error messages. Most users can manage hosting without technical help.

Support
3 /5 Average

WIX.COM support is “okay.” You can usually reach them, but response time and quality can vary by time of day or ticket queue. Basic issues get solved, while harder problems may need repeated follow-ups. Documentation exists, but may not cover everything clearly.

Pricing
3.5 /5 Affordable

WIX.COM is generally good value. Intro discounts are attractive, and the renewal price is still acceptable for the features you get. Some extras may cost more (premium backups, advanced security), but pricing is mostly transparent and competitive for the target market.

Promotions
3 /5 Average coupon

WIX.COM has average promotions. Deals exist, but they may change often, be limited to specific plans, or require careful reading. Coupons sometimes stack poorly with other offers, and the renewal price may reduce the long-term value. Still, patients users can find decent savings.

Other Factors
2.5 /5 Average

We score WIX.COM a 3 when the provider looks normal but not fully proven in “business behavior.” Policies exist but may be hard to read, incomplete, or scattered. There may be mixed signals on refunds, unclear resource limits, or limited incident communication. Nothing is “fatal,” but we can’t call it best-in-class.

Conclusion

Wix.com is a robust and reliable web hosting company that offers a range of features suitable for both beginners and experienced website developers. However, like any platform, it has its pros and cons. Therefore, it’s essential to understand your specific needs and requirements before choosing a hosting platform.

WIX.COM's FAQs

What is the uptime guarantee for WIX.COM hosting?

WIX.COM guarantees 99.9% uptime for all its hosting plans.

How do I register a domain name with WIX.COM?

Visit wix.com/domains, enter your desired domain name, and follow the prompts to complete the registration process.

What payment methods are accepted by WIX.COM?

WIX.COM accepts major credit cards (Visa, Mastercard, American Express), PayPal, and local payment methods in select countries.

Does WIX.COM provide customer support?

Yes, WIX.COM offers 24/7 support via live chat, email, and phone.

What are the user reviews of WIX.COM hosting?

WIX.COM has received generally positive user reviews, with praise for its ease of use, extensive templates, and reliable uptime.

Does WIX.COM offer any promotions or discounts?

Yes, WIX.COM regularly offers promotions and discounts on its hosting plans. Check the website for current offers.

What is the difference between WIX.COM's premium and free plans?

Premium plans offer more features and benefits, including unlimited storage and bandwidth, e-commerce capabilities, and priority customer support.

How can I optimize my WIX.COM website for search engines?

WIX.COM provides built-in SEO tools and guidance to help users optimize their websites for search engines.

Does WIX.COM allow users to use their own custom domain names?

Yes, WIX.COM allows users to connect their own custom domain names to their websites.

Can I transfer my website from another hosting provider to WIX.COM?

Yes, WIX.COM provides a website transfer service that can assist users in migrating their websites from other hosting providers.

Latest user reviews

Josh Dillon
• 1 years ago
Had a lad named Christian help me out. Stayed with me the whole time, solved problems right there live. didn't delay, didn't dillydally. Never once told me no. always "let me see waht i can do about that." I'm honestly gobsmacked at this customer service. Feels like years since somebody gave a crap. honestly, appreciate you Christian. 100 out 10
Valued Wix User
• 1 years ago
Nick yesterday and Caitlyn today helped me tremendously as I was stressing out and overwhelmed with my new site. They took their time and were encouraging, helpful, and gave constructive pointers to make site even better.
Sherridan Soule
• 1 years ago
Wix has been an amazing website builder for someone like me who has next to zero computer skills. It has been easy to contact and get help from customer service both via a chatbot and live person when I need it. I have nothing but praise for Wix.
Rob M
• 1 years ago
I subscribed to Wix's website service last year. However, I was not satisfied with their platform so I requested a refund in accordance with their policy. I was issued a full refund. Now, a year later, I've been charged by Wix to register the domain which I do not use. Wix's response has been to deny any refund request "because only new accounts within 14-days are eligible for refunds" this is ludicrous because I originally canceled within the refund period and therefore I was not expecting any new charges. Wix's practice here is extremely predatory and unjust. Do not trust or use this company's services.
Valued Wix User
• 1 years ago
I've used Wix for years with various websites. Their customer support and help is always friendly, prompt and helpful in solving the issue. There is an ease to using their services.
Solangel Bell
• 1 years ago
I've been using Wix for years, and it's been a fantastic experience. The platform is easy to use with its drag-and-drop interface and versatile templates. What sets Wix apart is its exceptional customer service—I've always received prompt and effective assistance whenever I've needed it. Updates are frequent, ensuring my websites stay modern and functional. Wix is my go-to choice for hassle-free website building and management. Highly recommended!
Developing with Wix - Luc
• 1 years ago
I created a Google Doc with the issue. Once connected to Wix support, pasted my request. It only took him less that 5 minutes to solve the issue.WOW, always great support.
Karen Bowen
• 1 years ago
I am not very good with technology, but the agent was very patient with me and did not make me feel rushed as she helped me solve my problem.
Valued Wix User
• 1 years ago
I had an issue that was outside of my expertise. I reached out for help and was guided through how to fix this up. to make the fix even easier they conducted a short video on how to fix this on my own website, this made it so easy to fix.
Bijan Bul
• 1 years ago
A well polished, easy to use and seamless experience. Miranda from Helpdesk was a gun and very helpful. Thanks Miranda!

Payment method

PayPal is accepted at WIX.COM
Visa is accepted at WIX.COM
MasterCard is accepted at WIX.COM
Diners is accepted at WIX.COM
American Express is accepted at WIX.COM
Union pay is accepted at WIX.COM

WIX.COM's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
User reviews ({totalReview})

User reviews of WIX.COM

This is where you can share your experience with WIX.COM. Read other users' reviews or write your own to highlight its pros and cons based on real use.

4.7

Reviewed by 2369 users

5
2126
4
59
3
9
2
11
1
164
0
0
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Write a review
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1 years ago
Payment help
Had a lad named Christian help me out. Stayed with me the whole time, solved problems right there live. didn't delay, didn't dillydally. Never once told me no. always "let me see waht i can do about that." I'm honestly gobsmacked at this customer service. Feels like years since somebody gave a crap. honestly, appreciate you Christian. 100 out 10
1 years ago
Nick yesterday and Caitlyn today helped…
Nick yesterday and Caitlyn today helped me tremendously as I was stressing out and overwhelmed with my new site. They took their time and were encouraging, helpful, and gave constructive pointers to make site even better.
1 years ago
Wix has been an amazing website builder…
Wix has been an amazing website builder for someone like me who has next to zero computer skills. It has been easy to contact and get help from customer service both via a chatbot and live person when I need it. I have nothing but praise for Wix.
1 years ago
Canceled service and now being charged a year later
I subscribed to Wix's website service last year. However, I was not satisfied with their platform so I requested a refund in accordance with their policy. I was issued a full refund. Now, a year later, I've been charged by Wix to register the domain which I do not use. Wix's response has been to deny any refund request "because only new accounts within 14-days are eligible for refunds" this is ludicrous because I originally canceled within the refund period and therefore I was not expecting any new charges. Wix's practice here is extremely predatory and unjust. Do not trust or use this company's services.
1 years ago
Helpful Support
I've used Wix for years with various websites. Their customer support and help is always friendly, prompt and helpful in solving the issue. There is an ease to using their services.
1 years ago
Reliable Platform with Outstanding Support
I've been using Wix for years, and it's been a fantastic experience. The platform is easy to use with its drag-and-drop interface and versatile templates. What sets Wix apart is its exceptional customer service—I've always received prompt and effective assistance whenever I've needed it. Updates are frequent, ensuring my websites stay modern and functional. Wix is my go-to choice for hassle-free website building and management. Highly recommended!
1 years ago
Issue accessing Private Members Data CMS
I created a Google Doc with the issue. Once connected to Wix support, pasted my request. It only took him less that 5 minutes to solve the issue.WOW, always great support.
1 years ago
Patient agent!
I am not very good with technology, but the agent was very patient with me and did not make me feel rushed as she helped me solve my problem.
1 years ago
I had an issue that was outside of my…
I had an issue that was outside of my expertise. I reached out for help and was guided through how to fix this up. to make the fix even easier they conducted a short video on how to fix this on my own website, this made it so easy to fix.
1 years ago
Well polished
A well polished, easy to use and seamless experience. Miranda from Helpdesk was a gun and very helpful. Thanks Miranda!
Glossary.tab_nav_detail.bonuses

WIX.COM's Coupons

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Free web hosting for all sites created with the Wix website builder.
United States

The free hosting plan comes with some limitations, such as a Wix-branded subdomain (e.g., yourname.wixsite.com/yoursite) and Wix ads displayed on your site. These are removed if you upgrade to a paid plan.
Has bonus worked for you?
NOT REQUIRED