Canada
Payment help
Had a lad named Christian help me out. Stayed with me the whole time, solved problems right there live. didn't delay, didn't dillydally. Never once told me no. always "let me see waht i can do about that." I'm honestly gobsmacked at this customer service. Feels like years since somebody gave a crap. honestly, appreciate you Christian. 100 out 10
United States
Nick yesterday and Caitlyn today helped…
Nick yesterday and Caitlyn today helped me tremendously as I was stressing out and overwhelmed with my new site. They took their time and were encouraging, helpful, and gave constructive pointers to make site even better.
Canada
Wix has been an amazing website builder…
Wix has been an amazing website builder for someone like me who has next to zero computer skills. It has been easy to contact and get help from customer service both via a chatbot and live person when I need it. I have nothing but praise for Wix.
United States
Canceled service and now being charged a year later
I subscribed to Wix's website service last year. However, I was not satisfied with their platform so I requested a refund in accordance with their policy. I was issued a full refund. Now, a year later, I've been charged by Wix to register the domain which I do not use. Wix's response has been to deny any refund request "because only new accounts within 14-days are eligible for refunds" this is ludicrous because I originally canceled within the refund period and therefore I was not expecting any new charges. Wix's practice here is extremely predatory and unjust. Do not trust or use this company's services.
Australia
Helpful Support
I've used Wix for years with various websites. Their customer support and help is always friendly, prompt and helpful in solving the issue. There is an ease to using their services.
United States
Reliable Platform with Outstanding Support
I've been using Wix for years, and it's been a fantastic experience. The platform is easy to use with its drag-and-drop interface and versatile templates. What sets Wix apart is its exceptional customer service—I've always received prompt and effective assistance whenever I've needed it. Updates are frequent, ensuring my websites stay modern and functional. Wix is my go-to choice for hassle-free website building and management. Highly recommended!
Canada
Issue accessing Private Members Data CMS
I created a Google Doc with the issue. Once connected to Wix support, pasted my request. It only took him less that 5 minutes to solve the issue.WOW, always great support.
United States
Patient agent!
I am not very good with technology, but the agent was very patient with me and did not make me feel rushed as she helped me solve my problem.
Australia
I had an issue that was outside of my…
I had an issue that was outside of my expertise. I reached out for help and was guided through how to fix this up. to make the fix even easier they conducted a short video on how to fix this on my own website, this made it so easy to fix.
Australia
Well polished
A well polished, easy to use and seamless experience. Miranda from Helpdesk was a gun and very helpful. Thanks Miranda!
