United States
Luis R. Solves the problem of my being an idiot
Spoke with Luis R... explained my problem and he gave me the answer. The underlying problem was that I'm an idiot, but Luis didn't let on to that fact (LOL). Nice job.
Guatemala
Good Service
The good service of the support advisor who assisted me today, was interested in my problem and helped me solve it, this attitude must be encouraged in the employees of his company since it is rare for them to have that attitude, the majority do not have that attitude of service, but he is the exception. I am grateful for his support.
Mauritius
The support and hosting service is…
The support and hosting service is great.
Canada
Terrible experience with migration
They sent a message through the portal but we didn't receive anything by email. Old server suddenly shut down and it's been 9 hours that we've been trying to get access to the new server and waiting to get access to the old server. Overall, wait time is too long. Their online chat is very active, but the migration team is not.Update: it's been almost 2 weeks and the problem has still yet to be solved. Speaking with a representative each day with no solution in sight.
United States
Representative was efficient
Representative was efficient, polite and very helpful. Resolved my issue quickly.
Peru
I congratulate and recommend the Mochahost support team
I congratulate and recommend the Mochahost support team, as they assist me within a few minutes and in most cases provide a solution.Some agents from the support or technical team, by not handling more technical information such as PHP, emails or databases, refer to service tickets where they take at least 2 hours or more to respond where it can take much longer.However, on this occasion I was assisted by Jansen Pusung, who does handle technical information and solved a 500 error in a very short time. My sincere congratulations and recommendations.
Colombia
It is a very racist company
It is a very racist company, they stopped my account activation because my card and my data were from Latin America, I did not like the treatment they gave me for this reason, I definitely do not recommend this company, I cannot speak about their products, because I do not use, but I can talk about the terrible treatment they give to their clients when they are foreigners.
Uruguay
The support is very good.
Bulgaria
Nikolay G. a person dedicated to helping his clients!
Honestly nowadays you rarely come across quallity support when using any type of hosting service. I want to thank mocha and Nikolay G. especially as he was super dedicated to helping me and he resolving my issue. He went the extra mile to advise me on how to navigate the service in the future to not have as many problems as I was experiancing. Great job team. THANKS!
South Africa
What great service from Stoyan at…
What great service from Stoyan at MochaHost. I am with MochaHost now for several years, and excellent service and turnaround time every time. Well done
