SiteGround Review 2026

User reviews (2169)

SiteGround is an independently owned web hosting company that launched in 2004. The company was founded by a few friends who met in university. SiteGround has grown rapidly and now manages around 2,000,000 domains, has 500 employees, and is considered a leader in the web hosting industry. They provide shared hosting, cloud hosting, WordPress hosting, reseller hosting, VPS hosting, and domain registration. SiteGround has data center locations in 4 countries ensuring fast websites worldwide: United States, United Kingdom, Singapore, and the Netherlands.


About SiteGround:
Owner/CEO:
Tenko Nikolov
Established:
2004
Phone:
+1 800 828 9231
Address:
7th Floor, 50 Broadway, London, UK
Servers Locations:
  • Data centrer in au
    Sydney
  • Data centrer in de
    Frankfurt
  • Data centrer in es
    Madrid
  • Data centrer in fr
    Paris
  • Data centrer in gb
    London
  • Data centrer in nl
    Amsterdam
  • Data centrer in nl
    Eemshaven
  • Show all
Servers Locations: 12
  • Sydney
    Sydney
  • Frankfurt
    Frankfurt
  • Madrid
    Madrid
  • Paris
    Paris
  • London
    London
  • Amsterdam
    Amsterdam
  • Eemshaven
    Eemshaven
  • Singapore
    Singapore
  • Los Angeles, California
    Los Angeles, California
  • Dallas, Texas
    Dallas, Texas
  • Council Bluffs, Iowa
    Council Bluffs, Iowa
  • Ashburn, Virginia
    Ashburn, Virginia
Customer Support: 22
English
Website: English
All languages (22)
English
Support: English
All languages (29)
Live chat
United States
Service Available
4.3/5
Top-Tier Provider
Features Excellent
Reliability Trustworthy
User Friendly Excellent
Support Excellent
Price Affordable
Promotion Good discount
Other Factors Excellent
Author

John Macbright

Last updated: 27 December 2025

SiteGround

SiteGround is an independently owned web hosting company that launched in 2004. The company was founded by a few friends who met in university. SiteGround has grown rapidly and now manages around 2,000,000 domains, has 500 employees, and is considered a leader in the web hosting industry. They provide shared hosting, cloud hosting, WordPress hosting, reseller hosting, VPS hosting, and domain registration. SiteGround has data center locations in 4 countries ensuring fast websites worldwide: United States, United Kingdom, Singapore, and the Netherlands.

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Pros and Cons

Here are the pros and cons of using SiteGround as your hosting platform.

Positives

Top-tier support reputation at scale.
Global data center choice (11 listed locations).
Modern platform stack: Google Cloud infrastructure + in-house Site Tools control panel.
Strong performance tooling: NGINX dynamic caching + WP optimizer controls.
Clear refund window (30 days shared / 14 days cloud).

Negatives

Higher renewal prices compared to entry-level competitors
Support access friction: help flows are routed via AI/Help Center steps; some users prefer more direct contact paths.
Limited storage on shared hosting plans.
Phone support language is English-only (may matter for some teams).

Interesting facts

Discover the unique features that make SiteGround stand out

30-day money-back: shared hosting plans.

14-day money-back: cloud hosting plans.

Cards accepted: Visa / MC / AmEx / Discover.

Interface languages: EN/ES/IT/DE/FR.

SiteGround's rating Top-Tier Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Strong reputation and consistent customer trust. Mature operations, transparent terms, and reliable support—well-suited for business-critical hosting.

Features
4.7 /5 Excellent

Feature depth is a clear highlight in many cases. Across typical offerings from SiteGround, users often get free SSL, automatic backups, streamlined setup, and strong security options like DDoS protection and malware scanning. Performance tooling—such as SSD/NVMe, caching, and a CDN—is commonly available. Tools like staging and one-click restore tend to be clearly presented, with fewer forced add-ons. Transparent resource limits (CPU/RAM/IO) and built-in performance controls are major positives.

Reliability
4.5 /5 Trustworthy

High reliability is supported by measurable results and mature operations. With SiteGround, we commonly expect sustained uptime at ≥ 99.99%, fast and stable in-region TTFB (often p50 ≤ 200ms and p95 ≤ 500ms), and resilient load behavior (very low error rate, commonly ≤ 0.1%, no crashes, and fast recovery). When incidents happen, communication and remediation are typically timely and professional.

User Experience
4.4 /5 Excellent

The overall experience is polished and beginner-friendly. Setup is straightforward, the dashboard is clean, and common tasks—buying a plan, connecting a domain, installing WordPress, creating email—are simple with SiteGround. Tools like cPanel/Plesk, one-click install, staging, and auto SSL usually work smoothly, supported by clear guides and helpful error messaging. Performance tools (cache/CDN/PHP settings) are easy to find and configure.

Support
4.7 /5 Excellent

Support is consistently responsive and capable. With SiteGround, help is commonly available 24/7 via live chat and tickets (sometimes phone). Replies are fast, answers are clear, and issues are handled end-to-end. Documentation and incident communication are usually strong. In measurement-based checks, chat first response is often ≤ 2 minutes, ticket/email first response ≤ 60 minutes, and most common issues are resolved within 12–24 hours.

Pricing
3.6 /5 Affordable

Overall value is usually good for the target market. Many plans from SiteGround offer meaningful intro discounts, renewals that remain reasonable, and mostly transparent pricing. Some extras may cost more (premium backups, advanced security), but the cost structure is generally easy to understand.

Promotions
3.7 /5 Good discount

Discounts are usually practical and easy to apply. For SiteGround, promotions and sale prices are commonly visible, conditions are mostly clear, and checkout is generally reliable. Some deals may require longer terms or apply only to first-time customers, but savings are typically meaningful.

Other Factors
4.3 /5 Excellent

Transparency and operational maturity are strong. With SiteGround, legal identity and contacts are clear, refund/SLA terms are consistent, and a public status page may be available. Handling of abuse/DMCA is typically mature, and privacy/compliance practices are clearly explained (e.g., GDPR where relevant). “Surprise clauses” are uncommon and policy language is generally consistent.

SiteGround's FAQs

What is SiteGround's uptime guarantee?

SiteGround offers a 99.99% uptime guarantee, ensuring minimal website downtime.

How do I register a domain with SiteGround?

Visit the SiteGround website and navigate to the "Domains" section. Enter your desired domain name and follow the instructions to complete the registration process.

What payment methods does SiteGround accept?

SiteGround accepts various payment methods, including credit cards, debit cards, PayPal, and bank transfers.

How do I contact SiteGround for support?

SiteGround offers 24/7 support through live chat, email, and phone. You can access support from the SiteGround dashboard or website.

What are the user reviews for SiteGround?

SiteGround has consistently received positive user reviews for its reliability, performance, and customer support. It holds a high rating on platforms such as Trustpilot and Google Reviews.

Does SiteGround offer any promotions or discounts?

SiteGround frequently runs promotions and offers discounts on its hosting plans. Check the SiteGround website or subscribe to their newsletter for updates on current promotions.

What is SiteGround's refund policy?

SiteGround offers a 30-day money-back guarantee on all its hosting plans. If you're not satisfied within the first 30 days, you can request a full refund.

Can I upgrade or downgrade my SiteGround hosting plan later on?

Yes, you can upgrade or downgrade your SiteGround hosting plan at any time from the SiteGround dashboard.

Does SiteGround offer managed WordPress hosting?

Yes, SiteGround offers managed WordPress hosting plans that include automatic updates, security enhancements, and WordPress-specific optimizations.

Is SiteGround suitable for beginners and small businesses?

Yes, SiteGround's user-friendly platform and affordable hosting plans make it a great option for beginners and small businesses looking to establish a reliable online presence.

Latest user reviews

Jennifer Moynihan
• 1 years ago
Siteground have the most excellent customer service I have ever experienced with a company. If you are a tech novice like me, than I wouldn't hesitate to use them. They are helped me countless times and have answered my questions on the spot, and usually are able to just fix the problem for me straight away!
miao hao
• 1 years ago
Thanks to SiteGround customer service for their meticulous help. They saved me a lot of trouble in the process of building the website. Every time I communicate with SiteGround customer service, I feel their friendliness and professionalism, which makes me feel at ease. SiteGround's customer service responds very quickly and can always solve my problems within a few minutes. The service attitude is very good. I am very satisfied with the professionalism and quick response of SiteGround's customer service team, which is one of the reasons why I chose them.
Michael
• 1 years ago
Having a live chat is extremely valuable and one of the main reasons we (our agency) continue to use SiteGround for hosting our clients. Please do not replace the live chat with a AI.
Stephen Martins
• 1 years ago
Sonia from customer service was very helpful and resolved all my technical issues with ease. Thank you SiteGround!
Rajasimla Church
• 1 years ago
Excellent and wonderful job that had with the executive. Will look forward to the same in the future.
Chantelle
• 1 years ago
The Support and help from SiteGround is honestly the best. I don't regret one bit moving my website to SiteGround!
Sergio Villegas
• 1 years ago
Did not waste any time and immediately solved the problem.
David Murray
• 1 years ago
tried as hard as possible to understand my description of my problem
Rafael Molina
• 1 years ago
Sidad ability to locate the problem file and correct the issue..
JWils
• 1 years ago
Thank you for assisting me with the domains.

Payment method
Show all (14)

PayPal is accepted at SiteGround
Visa is accepted at SiteGround
Sofort is accepted at SiteGround
MasterCard is accepted at SiteGround
Ideal is accepted at SiteGround
Giropay is accepted at SiteGround
Boleto is accepted at SiteGround
Apple Pay is accepted at SiteGround

SiteGround's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
User reviews (2169)

User reviews of SiteGround

This is where you can share your experience with SiteGround. Read other users' reviews or write your own to highlight its pros and cons based on real use.

4.8

Reviewed by 2169 users

5
1947
4
118
3
31
2
13
1
60
0
0
Share your opinion with the community. Maybe you can help someone.
Write a review
Honest user's ratings is our #1 priority! So bookmakers can't pay to change or delete reviews.
1 years ago
Siteground have the most excellent…
Siteground have the most excellent customer service I have ever experienced with a company. If you are a tech novice like me, than I wouldn't hesitate to use them. They are helped me countless times and have answered my questions on the spot, and usually are able to just fix the problem for me straight away!
1 years ago
Thanks to SiteGround customer service…
Thanks to SiteGround customer service for their meticulous help. They saved me a lot of trouble in the process of building the website. Every time I communicate with SiteGround customer service, I feel their friendliness and professionalism, which makes me feel at ease. SiteGround's customer service responds very quickly and can always solve my problems within a few minutes. The service attitude is very good. I am very satisfied with the professionalism and quick response of SiteGround's customer service team, which is one of the reasons why I chose them.
1 years ago
Having a live chat is extremely…
Having a live chat is extremely valuable and one of the main reasons we (our agency) continue to use SiteGround for hosting our clients. Please do not replace the live chat with a AI.
1 years ago
Excellent customer service staff at SiteGround
Sonia from customer service was very helpful and resolved all my technical issues with ease. Thank you SiteGround!
1 years ago
Excellent and wonderful job that had…
Excellent and wonderful job that had with the executive. Will look forward to the same in the future.
1 years ago
The Support and help from SiteGround is…
The Support and help from SiteGround is honestly the best. I don't regret one bit moving my website to SiteGround!
1 years ago
Did not waste any time and immediately…
Did not waste any time and immediately solved the problem.
1 years ago
excellent solution problem solving
tried as hard as possible to understand my description of my problem
1 years ago
Sidad ability to locate the problem…
Sidad ability to locate the problem file and correct the issue..
1 years ago
Thank you for assisting me with the…
Thank you for assisting me with the domains.
Glossary.tab_nav_detail.bonuses

SiteGround's Coupons

We have been making daily efforts to identify and update the best valid coupons from SiteGround available in your country. As of this time, the coupons are no longer valid or are currently unavailable. We respectfully request that you remain patient and continue to monitor for updates; the coupons will be reinstated and updated at the earliest possible time.

No promotions currently available for users in United States.
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At this time, we have not found any offers from SiteGround that apply to your country.

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