United Arab Emirates
Awful support team
Awful support teamThey delay you so much that you regret registering on this site.
Australia
Support so bad it can barely be called "support"
Infrastructure works fine, mostly. When something does go wrong just deal with it because you're on your own. We're moving everything to Digital Ocean after the latest in a long history of poor support.Make a detailed support enquiry? Don't bother, they won't read the detail. They'll read the bit that gets them a one line reply where it isn't their problem. I expect their KPIs incentivise this.Ask a question. Have they seen an issue, that surely affects many of their customers.... no, not our problem. Okay, fine. I guess.How about how your systems work when changing OS of a VPS? How does it handle that? Again, an answer is too much to ask. They can't even be bothered to send a canned response with a URL.The attitude stinks. Need help once or year, or less... who cares? Its like they don't want clients who want support.
Poland
Terrible support
The support is really terrible. They created some artifical reason to block all our services and then terminate our account. We've asked several times to ask about exact reason (as we didn't do anything against their TOS), so they sent us links to TOS again and then they stopped to answer. So if they will not like you, they can block you and don't even specify why. Stay away from this terrible company.
Canada
Shocking the level of incompetence and…
Shocking the level of incompetence and all around terrible customer service. Wow. If you're considering using their services I highly recommend you look ANYWHERE else but here.
Vietnam
I was think good but
Optimized Cloud Compute" instance, as the customer service suggested. They also threaten to ban my account and ask for tons of personal information, including something that feels like a detention essay.
France
Is Vultr Worth It? My Honest Opinion
I've been using Vultr servers for 2 years now and I was initially very impressed with their performance and bandwidth. However, for the past few months, I've been experiencing consistent bandwidth throttling issues across multiple servers in different locations. This has made it difficult to use the servers for my services .I've tried contacting Vultr support about this issue, but they haven't been able to provide a satisfactory solution. I'm disappointed with the recent decline in service quality and I'm considering switching to a different provider.Overall, I have had a mixed experience with Vultr. I appreciate the good service I received in the beginning, but the recent bandwidth throttling issues have been a major disappointment. I hope that Vultr will take steps to address this issue and improve their service quality. I would like to continue using Vultr, but I will need to see a significant improvement before I can fully recommend their services.
Belgium
Very bad support
Very bad support
United States
Lack of Response to Abuse Reports and Negligence
I run a niche blockchain network called the D20 Network, which experienced a severe time attack starting on May 28, 2024. The attack originated from six IP addresses managed by Vultr Holdings Corporation. Despite multiple reports and requests for assistance, Vultr's technical support and abuse teams did not respond, allowing the attack to continue and escalate network difficulty to an unmanageable level.This negligence has caused our company an estimated loss of $675,000 due to halted block production, increased operational costs, and damage to our reputation. Furthermore, we have reported this issue to the Carbon County Sheriff’s Department, the FBI, the FTC, and other regulatory bodies.Vultr's failure to enforce their acceptable use policy and manage abuse complaints effectively raises serious concerns about their commitment to customer security and service quality. I urge other potential users to consider these issues before choosing Vultr as their hosting provider.
Singapore
Vultr used to be good at some point…
Vultr used to be good at some point years agoI don't know what it turned into now, it's like a monster, Vultr totally can suspend your server anytime literally just because nonsense reports from otherReally disgusting the Vultr now, I really want to stick with it because move servers to another provider is a cost time and money work, but since they can do whatever to my server and my account with negative affect, I have no choice
Thailand
The service accused me of using excessive CPU
The service accused me of using excessive CPU while I work on the "Optimized Cloud Compute" instance, as the customer service suggested. They also threaten to ban my account and ask for tons of personal information, including something that feels like a detention essay.