DreamHost's rating: Perfect hosting provider
We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.
The PERFECT reputation ranking is for hosting providers that have many registered users and does not receive severe complaints. These providers deserve your peace of mind.
| Parameters | Score | Why did we give this score? |
|---|---|---|
| Features | 4.6 | Excellent - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. DreamHost's feature is outstanding. It is one of the best features of the service and is essential for any user who wants to get the most out of the service. |
| Reliability | 4.5 | Trustworthy - DreamHost is extremely reliable and always meets its promises. They have an outstanding customer service record and are always responsive to customer complaints. |
| User Friendly | 4.3 | Excellent - Extremely Easy to Use: DreamHost is incredibly easy to navigate and use. Users will find it effortlessly to find the information they need or complete tasks. |
| Support | 4.3 | Excellent - The support service is excellent. There is a comprehensive user manual and FAQ page. The helpdesk is very responsive and helpful. The support time is very fast and there is live chat with customers. The service supports multiple languages and provides excellent customer service. |
| Price | 4.4 | Very affordable - The pricing of DreamHost is extremely affordable. It is much lower than the average prices of similar services, and there is a lot of flexibility in the price list. |
| Promotion | 4.5 | Very generous - DreamHost offers abundant promotions. Their promotions are top-notch and have an extremely wide reach. There are many bonus programs, discounted codes, or percentage discounts. They have minimal or no conditions for receiving promotions, and their targeted audience is extremely broad. Their rewards programs and loyalty programs are excellent, and their discounts and special offers are extremely frequent and enticing. |
| Other Factors | 4.6 | Excellent - The number of customers is extremely high, and the partner reviews are overwhelmingly positive. The company's revenue is also extremely high. |
Pros and Cons
Here are the pros and cons of using DreamHost as your hosting platform.
Positives
- Very strong reputation & longevity – 25+ years in business, large installed base, consistently high independent ratings.
- Excellent WordPress ecosystem – DreamPress, WP-optimised stack, staging, AI builder, 1-click installs, good dev tools.
- Transparent pricing & “unlimited” philosophy – unmetered traffic, generous SSD storage, clear plan structure.
- Support quality – 24/7 chat/ticket, widely praised for knowledgeable, human responses rather than scripts.
- Green / open-source orientation – remote-first culture, featured in green hosting lists, strong involvement in WordPress and other open-source projects.
Negatives
- Limited global footprint – only US + Netherlands DCs; latency may be weaker for Asia/Latin America compared to hosts with many regional POPs.
- No free phone line – callbacks cost extra on lower tiers; some users strongly dislike this model.
- Provisioning speed & AI tools – some tests report slow initial installs and underwhelming AI builder outputs versus specialised site-builder platforms.
- Upsells & pricing after promo – renewals on VPS/dedicated and some managed WP tiers are mid-range rather than budget; advanced security/staging sometimes paywalled.
- US-jurisdiction only for most data – no offshore/DMCA-ignored angle; strict US legal environment, which is a pro or con depending on your use case.
Interesting facts
One of DreamHost's standout features is its emphasis on providing a wide range of hosting services tailored to suit various needs. From shared hosting and virtual private servers (VPS) to dedicated server hosting and cloud solutions, DreamHost offers versatile options for individuals, small businesses, and large enterprises alike.
