ServerPilot Review

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User reviews (39)

ServerPilot is a cloud service that provides a modern, centralized hosting control panel for hosting WordPress and other PHP websites on servers at various server providers such as DigitalOcean, Amazon, Google, and others.


About ServerPilot:
Owner/CEO:
Ryan Pickering
Established:
2012
Phone:
+1 (888) 9-SERVER (1
Address:
1000 N.W. 5th Ave Suite 1050 Portland, OR 97209 USA
Servers Locations:
  • Melbourne
    Melbourne
  • Sydney
    Sydney
  • São Paulo
    São Paulo
  • Toronto
    Toronto
  • Montreal
    Montreal
  • Zurich
    Zurich
  • Frankfurt
    Frankfurt
  • Show all
Servers Locations: 27
  • Melbourne
    Melbourne
  • Sydney
    Sydney
  • São Paulo
    São Paulo
  • Toronto
    Toronto
  • Montreal
    Montreal
  • Zurich
    Zurich
  • Frankfurt
    Frankfurt
  • Copenhagen
    Copenhagen
  • Helsinki
    Helsinki
  • Paris
    Paris
  • London
    London
  • Dublin
    Dublin
  • Mumbai, Chennai
    Mumbai, Chennai
  • Tokyo
    Tokyo
  • Osaka
    Osaka
  • Seoul
    Seoul
  • Amsterdam
    Amsterdam
  • Oslo
    Oslo
  • Stockholm
    Stockholm
  • Singapore
    Singapore
  • Taipei
    Taipei
  • Los Angeles
    Los Angeles
  • Dallas
    Dallas
  • Chicago
    Chicago
  • Ashburn
    Ashburn
  • Seattle
    Seattle
  • New York
    New York
Customer Support: 7
English
Website: English
All languages (7)
English
Support: English
All languages (5)
Live chat
United States
United States Accepted
4.6/5
Perfect Hosting Provider
by Trust Host Review
Features: Excellent
Reliability: Trustworthy
User Friendly: Excellent
Support: Excellent
Price: Very affordable
Promotion: Good discount
Other Factors: Excellent
Marry Rose
Author: Marry Rose Last updated: 07 June 2024

Review ServerPilot 2024

ServerPilot is a cloud service that provides a modern, centralized hosting control panel for hosting WordPress and other PHP websites on servers at various server providers. Here’s a review based on setup, customer support, and payment:

Setup Hosting: ServerPilot makes it quick and easy to manage a cloud server like DigitalOcean. It installs all of the software your server needs, including PHP, MySQL, Nginx, and Apache. It also secures your server with an iptables firewall1 and keeps your server’s packages updated. Users have found it straightforward and appreciated being able to connect it to their web servers hosted on DigitalOcean with a few clicks and a few commands.

Customer Support: ServerPilot has received high praise for its customer support. Users have reported that the support team goes above and beyond when they run into issues. They have found the support to be helpful, friendly, and dedicated to helping sort out both simple questions and more complicated scenarios. One user even mentioned that ServerPilot gave them plenty of extra time to resolve a banking-related problem without suspending or even downgrading their account due to the outstanding balance.

Payment: While ServerPilot is appreciated for its ease of use and reliability, some users have found it a bit pricey compared to competitors, especially when running a lot of servers. However, they felt that the additional cost is backed up by the support and is worth it in the long run. 

ServerPilot

ServerPilot is a cloud service that provides a modern, centralized hosting control panel for hosting WordPress and other PHP websites on servers at various server providers such as DigitalOcean, Amazon, Google, and others.

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ServerPilot's rating: Perfect hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

The PERFECT reputation ranking is for hosting providers that have many registered users and does not receive severe complaints. These providers deserve your peace of mind.

Parameters Score Why did we give this score?
Features 5 Excellent - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. ServerPilot's feature is outstanding. It is one of the best features of the service and is essential for any user who wants to get the most out of the service.
Reliability 5 Trustworthy - ServerPilot is extremely reliable and always meets its promises. They have an outstanding customer service record and are always responsive to customer complaints.
User Friendly 5 Excellent - Extremely Easy to Use: ServerPilot is incredibly easy to navigate and use. Users will find it effortlessly to find the information they need or complete tasks.
Support 5 Excellent - The support service is excellent. There is a comprehensive user manual and FAQ page. The helpdesk is very responsive and helpful. The support time is very fast and there is live chat with customers. The service supports multiple languages and provides excellent customer service.
Price 4.1 Very affordable - The pricing of ServerPilot is extremely affordable. It is much lower than the average prices of similar services, and there is a lot of flexibility in the price list.
Promotion 3.1 Good discount - ServerPilot offers frequent promotions. Their promotions are attractive and have a wide reach. There are a few bonus programs, discounted codes, or percentage discounts. They have a few conditions for receiving promotions, but their targeted audience is broad. Their rewards programs and loyalty programs are strong, and their discounts and special offers are frequent and appealing.
Other Factors 5 Excellent - The number of customers is extremely high, and the partner reviews are overwhelmingly positive. The company's revenue is also extremely high.

Pros and Cons

Here are the pros and cons of using ServerPilot as your hosting platform.

Positives

  • Ease of Use: ServerPilot provides a user-friendly interface, making it easy for customers to manage servers, websites, and applications without deep technical knowledge.
  • It simplifies server setup and configuration, saving time for customers who might otherwise spend hours managing servers manually.
  • Offers security features and updates, reducing vulnerabilities and providing a safer environment for hosted websites and applications.
  • Allows for scalability and flexibility in server configurations, enabling customers to scale resources up or down as needed.
  • Pricing structure might be seen as reasonable compared to other managed hosting services, especially for small to medium-sized businesses.
  • Works well with various web hosting platforms and supports multiple PHP versions, accommodating different website and application requirements.

Negatives

  • Some users might find ServerPilot's feature set to be limited compared to other server management platforms, especially for advanced users with specific needs.
  • Dependency on Supported Stack: ServerPilot focuses on specific software stacks and might not support all technologies or configurations desired by certain customers.
  • No Root Access.
  • Support Limitations.
  • Additional costs might arise from integrating other third-party services or features that ServerPilot doesn't inherently provide, leading to increased expenses.
  • Performance Constraints: In some cases, customers might experience performance limitations, especially during traffic spikes or resource-heavy operations, due to the shared nature of resources in some plans.

Interesting facts

Firewall Configuration: ServerPilot secures your server with an iptables firewall.
Automatic Updates.
Provides stats and monitoring for your servers and sites
Professional PHP and WordPress Hosting: With ServerPilot, you get the best possible hosting for your sites.
ServerPilot’s Economy plan offers HTTP/2 deployment.
ServerPilot’s Economy plan offers multiple PHP versions.
One-click WordPress installer.
API access.

In conclusion, ServerPilot is highly regarded for its ease of setup, excellent customer support, and although a bit more expensive than some alternatives, users find the cost justified by the quality of the service.

Frequently Asked Questions(FAQ)

What is ServerPilot's uptime guarantee?

ServerPilot offers a 99.9% uptime guarantee, ensuring minimal downtime and maximum website availability.

How can I register a domain name with ServerPilot?

ServerPilot offers domain registration services, making it easy to purchase and manage your domain from a single platform.

What payment options does ServerPilot accept?

ServerPilot accepts various payment methods, including major credit cards, PayPal, and bank transfers.

What level of customer support can I expect from ServerPilot?

ServerPilot provides 24/7 support via phone, email, and live chat, ensuring prompt assistance whenever needed.

What are the user reviews for ServerPilot's services?

ServerPilot has consistently received positive user reviews for its reliability, performance, and exceptional customer support.

Does ServerPilot offer any promotions or discounts?

ServerPilot occasionally offers promotions and discounts, such as free trials and referral bonuses. Check their website for the latest offers.

How do I migrate my website to ServerPilot?

ServerPilot provides free migration assistance to help you seamlessly move your website to their servers.

What are the features included in ServerPilot's hosting plans?

ServerPilot offers a range of hosting plans tailored to different needs, including unlimited bandwidth, SSD storage, and automated backups.

How can I optimize my website's performance with ServerPilot?

ServerPilot provides various tools and features to optimize your website's speed and performance, including caching, CDN integration, and server optimization.

What are the benefits of using ServerPilot for my website?

ServerPilot offers several benefits, including enhanced website performance, secure hosting environment, user-friendly control panel, and expert technical support.

Latest user reviews

Anderson Wiese
• 1 years ago
We have used ServerPilot for several years and we're happy as can be with it. It is perfect for our small specialty development company, for hosting our customers sites on our own infrastructure. The support is excellent, quick and generous. Usually our questions come down to our own ignorance of some quirk of WordPress and not a ServerPilot issue at all.
Tyler
• 1 years ago
I've used ServerPilot for 4+ years. It's a rock-solid, super-stable system that's fast, minimal, and easy to use. Sure, it might not have a ton of extra features like other systems (less is more in my opinion) and it might be a tiny bit more expensive, but it works without issue and the support is fantastic!
Dimitar Daily
• 1 years ago
Team (Chris and Coleman and others whise names i cant recall at the moment) went above and beyond on many ocassiona trying and succeeding ro help me in my wordpress issues and server optimization tips and tricks, i feel that their company is still “slept on” ny many who are looking to host website and ohp apps on their own cloud server. The team at server pilot works quietly with no ahow or bling and does the job done without any fancy marketing fuss. Highly recommended i cant recommend it enough
Ed
• 1 years ago
Top-notch service and support! If you want to make your life easier managing your server, Serverpilot is the obvious choice. The support team goes above and beyond if/when you run into issues. The migration add-on service DataShuttle is also great, saved many hours!
Rifki Ahmad
• 1 years ago
I'm using free serverpilot for two years, I feel like I was stealing :D . You guys are the bestSO I start the subscription planA very happy customer for 6 years with more than 10 server connected
Geoff Anderson
• 1 years ago
I've using Serverpilot for several years, but today I needed to migrate my instances to a newer version of Ubuntu (I was on 18.04 - yikes). I fired a quick message to support and they clarified what was needed (that the in place upgrade would be a bad idea) and that the proper was was to migrate, and they pointed me at their sister offering, DataShuttle, and it was pretty painless to move all my stuff.Extra kudos to the support staff who helped my efforts. Super painless, and all is great now.
Jeremy Hoover
• 1 years ago
Support on ServerPilot is top notch. They helped me through some issues migrating a legacy PHP site and minimized the downtime. Support seems to respond 24/7, much appreciated.
Jonathan Pak
• 1 years ago
At first, I must say that I was a bit afraid to leave a "managed hosting". I used to host all of my websites on a shared plan.But as my need for performances increased, I upgraded my plan and the costs went up.However the performance still was not there.So I decided to switch to a VPS. The thing was, that I'd never done it before and I wasn't sure I'd be able to handle it technically.ServerPilot made it a breeze.Setting up everything is so easy. The documentation is easy to follow and covers everything that I've ever needed for the last 12 months.And if I ever needed additionnal help,the support has always been very responsive and helpful. Going way above my expectations.I fully recommend it to anyone.My websites are much faster for a fraction of the total cost I used to pay,and I've got much more control over them without having to spend a lot of time managing the technical stuff.Great experience
Powder Cloud Corporation
• 1 years ago
Anytime I have a concern, a question, and issue the ServerPilot support team comes through with solutions and helpful links with great instructions! Coleman is one in particular that has been terrific!
Evarest Schoofs
• 1 years ago
Serverpilot support is second to none. Sometimes things go wrong, which is inevitable with servers, and they always have helped us along quickly to get all back in working order. We are very happy with their service and continue using their system!

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ServerPilot's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
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User reviews of ServerPilot

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5

Rated by 39 users

5
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ServerPilot's Coupons

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