✕
EN
United States

1&1 Internet Review 2026

User reviews (0)

1&1 IONOS is a leading European web hosting and cloud computing provider, serving over 8 million customers worldwide. Founded in 1988, the company has a strong track record of innovation and customer satisfaction. 1&1 IONOS offers a wide range of products and services, including web hosting, domain registration, cloud hosting, and email hosting. The company is known for its competitive pricing, reliable uptime, and excellent customer support.

Visit Site 1&1 Internet
About 1&1 Internet:
Owner/CEO:
Ralph Dommermuth
Established:
1988
Phone:
1-877-436-4666
Email:
N/A
Address:
Elgassstraße 30 76646 Bruchsal Germany
Servers Locations:
  • Data centrer in de
    Bruchsal
  • Data centrer in de
    Oldenburg
  • Data centrer in de
    Ansbach
  • Data centrer in de
    Euskirchen
  • Data centrer in es
    Barcelona
  • Data centrer in gb
    London
  • Data centrer in sg
    Singapore
  • Show all
Servers Locations: 8
  • Bruchsal
    Bruchsal
  • Oldenburg
    Oldenburg
  • Ansbach
    Ansbach
  • Euskirchen
    Euskirchen
  • Barcelona
    Barcelona
  • London
    London
  • Singapore
    Singapore
  • Lenexa
    Lenexa
Customer Support: 15
English
Website: English
All languages (15)
English
Support: English
All languages (15)
Live chat
United States
Service Available
3.3/5
Trusted Provider
Features Excellent
Reliability Mostly credible
User Friendly Good
Support Average
Price Affordable
Promotion Good discount
Other Factors Below average
Marry Rose
Author

Marry Rose

Last updated: 30 March 2026

1&1 Internet

1&1 IONOS is a leading European web hosting and cloud computing provider, serving over 8 million customers worldwide. Founded in 1988, the company has a strong track record of innovation and customer satisfaction. 1&1 IONOS offers a wide range of products and services, including web hosting, domain registration, cloud hosting, and email hosting. The company is known for its competitive pricing, reliable uptime, and excellent customer support.

Visit Site

Pros and Cons

Here are the pros and cons of using 1&1 Internet as your hosting platform.

Positives

Cheapest entry shared hosting in the reviewed series at $1.00 per month with renewal at $6.00 per month remaining competitive against GreenGeeks at $13.95 and Bluehost at $8.99
Broadest product portfolio with shared, VPS, cloud by the minute, dedicated servers, Kubernetes, managed databases, object storage, and domain registration all in one provider backed by 10 proprietary ISO-certified data centers and 90000 plus servers
Unique Personal Consultant model assigns each customer a named dedicated contact who knows their account — consistently praised across 40957 Trustpilot reviews as a genuine differentiator from bulk-support competitors

Negatives

No Singapore or Asia-Pacific data center — 10 facilities are exclusively in Germany, France, UK, Spain, and the USA — structurally eliminating IONOS from consideration for Vietnamese and APAC audience websites requiring low latency
Systemic billing and cancellation failures documented on ConsumerAffairs and Sitejabber with 1.3 out of 5 ratings from 181 reviews each covering continued billing after cancellation, auto-renewal re-activating after being disabled, refused refunds, and inability to cancel add-ons
Only one email account included per shared hosting plan regardless of tier with no free site migration and no LiteSpeed on shared plans — three hidden limitations that are not prominently disclosed at signup

Interesting facts

Discover the unique features that make 1&1 Internet stand out

Founded in 1988 in Germany by Ralph Dommermuth and Wendelin Abresch making it the oldest provider in this review series; rebranded from 1&1 Internet to IONOS in 2018 after merging with ProfitBricks; listed on Frankfurt Stock Exchange in January 2023 under ticker IOS

Europe's largest hosting provider with 6.5 million customers, over 22 million domains, 4200 employees across 70 nationalities, and projected revenue of $1.5 billion in 2025 under United Internet AG public company ownership

A documented billing error in Germany generated 49 incorrect invoices totaling 70597 Euro over 14 months for domains no longer with IONOS; after resolution the same error recurred generating 9 more invoices for 46689 Euro — a total of over 117000 Euro in incorrect billing against a single customer account

1&1 Internet's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
4.2 /5 Excellent

Broadest product portfolio in the reviewed series including shared, VPS, cloud billed by the minute, dedicated servers, Kubernetes, object storage, managed databases, email, AI website builder, and domain registration; limited by no LiteSpeed on shared plans, only one email account per hosting plan regardless of tier, and no free site migration

Reliability
3.8 /5 Mostly credible

99.9 percent uptime SLA backed by 90000 plus servers in 10 proprietary ISO 27001-certified data centers with 99.98 percent measured uptime in 2022; the 2019 UK UPS outage was the last documented major incident; shared plan performance degrades under heavy concurrent load per independent stress testing

User Experience
3.5 /5 Good

Proprietary control panel is clean and intuitive with minimal learning curve for beginners; personal consultant model genuinely reduces friction by assigning each customer a named dedicated contact; no cPanel compatibility creates migration barriers; hidden one-email-account-per-plan constraint is poorly disclosed

Support
2.8 /5 Average

4.5 out of 5 Trustpilot rating from 40957 reviews validates broadly positive experiences with technical support and the personal consultant model; however ConsumerAffairs and Sitejabber both show 1.3 out of 5 from 181 reviews each concentrated on billing fraud, cancellation refusals, and continued charges after confirmed cancellations indicating a systemic account management failure

Pricing
4 /5 Affordable

Entry shared hosting at $1.00 per month is the cheapest in the reviewed series; renewal at $6.00 per month is more reasonable than GreenGeeks at $13.95 or Bluehost at $8.99; VPS from $2 per month and cloud from $0.0056 per hour are genuinely competitive; billing system failures and undisclosed add-on charges reduce effective value

Promotions
3.5 /5 Good discount

Regular first-year promotional pricing with free domain year one; retention discounts of 40 to 55 percent negotiable via phone for at-risk accounts; IONOS partner affiliate program available; no consistent public coupon code ecosystem comparable to Namecheap or Hostinger

Other Factors
2 /5 Below average

No Singapore or Asia-Pacific data center is the most critical structural disqualification for Vietnamese and APAC audience websites; 10 proprietary data centers across the USA and Europe only; documented systemic billing and cancellation complaint pattern on ConsumerAffairs and Sitejabber coexisting with strong Trustpilot scores indicates a specific account management system failure; 37-year operating history and public company status under United Internet AG provide financial stability

In conclusion, while 1&1 IONOS SE offers a wide range of features and competitive pricing, potential customers should be aware of the reported inconsistencies in customer support and potential issues with billing. As always, it’s recommended to thoroughly research and consider multiple hosting options before making a decision.

1&1 Internet's FAQs

What is 1&1 Internet's uptime guarantee?

99.9% network uptime guarantee, ensuring minimal downtime for your website.

How do I register a domain name with 1&1 Internet?

Visit our website, search for your desired domain name, and follow the registration process, including selecting a domain extension and providing your contact information.

What payment options does 1&1 Internet offer?

We accept major credit cards, PayPal, and bank transfers for your convenience.

How can I get support from 1&1 Internet?

We provide 24/7 support via phone, live chat, and email. Contact our support team for any assistance you may need.

What kind of user reviews does 1&1 Internet have?

We have received positive reviews from our users, highlighting our reliable services, user-friendly interface, and excellent customer support.

Does 1&1 Internet offer any promotions or discounts?

Yes, we frequently run promotions and discounts on our products and services. Check our website or follow us on social media for updates on current offers.

What is the difference between domain and web hosting?

A domain name is your website's unique address on the internet, while web hosting provides the storage space and infrastructure for your website's files and content.

How can I transfer my existing domain name to 1&1 Internet?

We make it easy to transfer your domain name to us. Simply provide your domain name and authorization code, and we will handle the rest of the transfer process.

What is the renewal process for domains and hosting services?

We will send you a reminder before your domain or hosting service expires. You can renew your services conveniently through our online portal or by contacting our support team.

How do I ensure the security of my website with 1&1 Internet?

We offer various security features to protect your website, including SSL certificates, domain privacy, and automatic malware scans.

1&1 Internet's Features

Money-Back Guarantee Money-Back Guarantee
Hourly Payments Hourly Payments
Monthly Payments Monthly Payments
Yearly Payments Yearly Payments
Domain Purchase Domain Purchase
REST API REST API
DDOS Protection DDOS Protection
Crypto Accepted Crypto Accepted
Affiliate Program Affiliate Program
Load Balancers Load Balancers
WordPress Hosting WordPress Hosting
VPS Hosting VPS Hosting
Cloud Hosting Cloud Hosting
Shared Hosting Shared Hosting
Website Builder Website Builder
Email Hosting Email Hosting
SSL Certificate(Free) SSL Certificate(Free)
Backup Services Backup Services
CDN Services CDN Services
Unlimited Hosting Unlimited Hosting
Object Storage Object Storage
Kubernetes Kubernetes
WooCommerce Hosting WooCommerce Hosting
Dedicated Server Dedicated Server
Reseller Hosting Reseller Hosting
Malware Scanner Malware Scanner
Two-Factor Authentication (2FA) Two-Factor Authentication (2FA)
Mobile App Mobile App
Free Site Migration Free Site Migration
NVMe SSD Storage NVMe SSD Storage
1-Click WordPress Install 1-Click WordPress Install
WAF Included WAF Included
E-commerce Hosting E-commerce Hosting
Managed WordPress Managed WordPress

Payment method
Show all (10)

Visa is accepted at 1&1 Internet
MasterCard is accepted at 1&1 Internet
Ideal is accepted at 1&1 Internet
Giropay is accepted at 1&1 Internet
BankTranfer is accepted at 1&1 Internet
American Express is accepted at 1&1 Internet
Bank Wire is accepted at 1&1 Internet
Visa Credit is accepted at 1&1 Internet
User reviews (0)

User reviews of 1&1 Internet

This is where you can share your experience with 1&1 Internet. Read other users' reviews or write your own to highlight its pros and cons based on real use.

0

Reviewed by 0 users

5
0
4
0
3
0
2
0
1
0
0
0
Share your opinion with the community. Maybe you can help someone.
Write a review
Honest user's ratings is our #1 priority! So bookmakers can't pay to change or delete reviews.
Glossary.tab_nav_detail.bonuses

1&1 Internet's Coupons

We have been making daily efforts to identify and update the best valid coupons from 1&1 Internet available in your country. As of this time, the coupons are no longer valid or are currently unavailable. We respectfully request that you remain patient and continue to monitor for updates; the coupons will be reinstated and updated at the earliest possible time.

No promotions currently available for users in United States.
No results image
At this time, we have not found any offers from 1&1 Internet that apply to your country.

* TrustHostReview publishes professional hosting reviews with full editorial independence. We use the same transparent standards for every provider. Sometimes we may receive compensation from companies listed here, but it never influences our testing, conclusions, or rankings. Any compensation simply helps cover operating costs like account purchases, testing, and reviewer royalties.