1&1 Internet Review

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1&1 IONOS is a leading European web hosting and cloud computing provider, serving over 8 million customers worldwide. Founded in 1988, the company has a strong track record of innovation and customer satisfaction. 1&1 IONOS offers a wide range of products and services, including web hosting, domain registration, cloud hosting, and email hosting. The company is known for its competitive pricing, reliable uptime, and excellent customer support.


About 1&1 Internet:
Owner/CEO:
Ralph Dommermuth
Established:
1988
Phone:
1-877-436-4666
Email:
N/A
Address:
Elgassstraße 30 76646 Bruchsal Germany
Servers Locations:
  • Bruchsal
    Bruchsal
  • Oldenburg
    Oldenburg
  • Ansbach
    Ansbach
  • Euskirchen
    Euskirchen
  • Barcelona
    Barcelona
  • London
    London
  • Singapore
    Singapore
  • Show all
Servers Locations: 8
  • Bruchsal
    Bruchsal
  • Oldenburg
    Oldenburg
  • Ansbach
    Ansbach
  • Euskirchen
    Euskirchen
  • Barcelona
    Barcelona
  • London
    London
  • Singapore
    Singapore
  • Lenexa
    Lenexa
Customer Support: 15
English
Website: English
All languages (15)
English
Support: English
All languages (15)
Live chat
United States
United States Accepted
3.9/5
Good Hosting Provider
by Trust Host Review
Features: Excellent
Reliability: Mostly credible
User Friendly: Good
Support: Good
Price: Very affordable
Promotion: Good discount
Other Factors: Good
Marry Rose
Author: Marry Rose Last updated: 07 June 2024

Review 1&1 Internet 2024

Hosting Setup: 1&1 IONOS SE offers a variety of hosting services including shared hosting, VPS hosting, WordPress hosting, and cloud hosting. They provide a dedicated SSL certificate, a dashboard, a website builder, an email account, free domain for the 1st year, unlimited storage and bandwidth, and a 30-day money-back guarantee. However, site transfer is not free.

Customer Support: 1&1 IONOS SE offers 24/7/365 customer support via phone, email, and chat. The quality of customer support seems to be inconsistent. Some customers have reported positive experiences, praising the patience and efficiency of the support staff. However, others have reported difficulties with the support, particularly when trying to cancel contracts.

Payment: 1&1 IONOS SE offers low-cost introductory rates as low as $1 per month. However, some customers have reported issues with billing, such as unauthorized charges and difficulties in cancelling contracts. It’s important to note that after the first year, the price increases to $10 per month.

1&1 Internet

1&1 IONOS is a leading European web hosting and cloud computing provider, serving over 8 million customers worldwide. Founded in 1988, the company has a strong track record of innovation and customer satisfaction. 1&1 IONOS offers a wide range of products and services, including web hosting, domain registration, cloud hosting, and email hosting. The company is known for its competitive pricing, reliable uptime, and excellent customer support.

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1&1 Internet's rating: Good hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.

Parameters Score Why did we give this score?
Features 4.5 Excellent - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. 1&1 Internet's feature is outstanding. It is one of the best features of the service and is essential for any user who wants to get the most out of the service.
Reliability 4 Trustworthy - 1&1 Internet is extremely reliable and always meets its promises. They have an outstanding customer service record and are always responsive to customer complaints.
User Friendly 3.8 Good - Easy to Use: 1&1 Internet is very easy to navigate and use. Users will have no trouble finding the information they need or completing tasks.
Support 3.4 Good - The support service is good. There is a user manual and FAQ page, and they are well-written and provide adequate information. The helpdesk is responsive and helpful. The support time is fast and there is live chat with customers. The service supports multiple languages.
Price 4.7 Very affordable - The pricing of 1&1 Internet is extremely affordable. It is much lower than the average prices of similar services, and there is a lot of flexibility in the price list.
Promotion 4 Good discount - 1&1 Internet offers frequent promotions. Their promotions are attractive and have a wide reach. There are a few bonus programs, discounted codes, or percentage discounts. They have a few conditions for receiving promotions, but their targeted audience is broad. Their rewards programs and loyalty programs are strong, and their discounts and special offers are frequent and appealing.
Other Factors 3.1 Good - The number of customers is high, and the partner reviews are mostly positive. The company's revenue is also high

Pros and Cons

Here are the pros and cons of using 1&1 Internet as your hosting platform.

Positives

  • Low-cost intro rates as low as $1 per month.
  • Unlimited storage for Business and Expert plans.
  • Fast website load speed.
  • Free Wildcard SSL certificate.

Negatives

  • Inconsistent support quality.
  • Frequent upselling.
  • No free website migration.
  • Only one free email account per plan.

Interesting facts

IONOS manages 12 million domains and has contracts with 8 million customers around the world.
The company operates 15 facilities in nine countries, including ten geo-redundant ISO 27001 certified data centers that deliver 99.9% website uptime.
Custom support is available 24/7/365 via phone, email, and chat.
Every hosting plan is backed with a 30-day money-back guarantee.
The IONOS Hosting Manager mobile app lets you manage your account from anywhere.
In addition to shared hosting services, IONOS also offers VPS, dedicated, cloud, and enterprise hosting.
The company offers a wide variety of domain, hosting, and cloud computing solutions.
IONOS also ranks number one on Forbes’ list of best e-commerce hosting providers.

In conclusion, while 1&1 IONOS SE offers a wide range of features and competitive pricing, potential customers should be aware of the reported inconsistencies in customer support and potential issues with billing. As always, it’s recommended to thoroughly research and consider multiple hosting options before making a decision.

Frequently Asked Questions(FAQ)

What is 1&1 Internet's uptime guarantee?

99.9% network uptime guarantee, ensuring minimal downtime for your website.

How do I register a domain name with 1&1 Internet?

Visit our website, search for your desired domain name, and follow the registration process, including selecting a domain extension and providing your contact information.

What payment options does 1&1 Internet offer?

We accept major credit cards, PayPal, and bank transfers for your convenience.

How can I get support from 1&1 Internet?

We provide 24/7 support via phone, live chat, and email. Contact our support team for any assistance you may need.

What kind of user reviews does 1&1 Internet have?

We have received positive reviews from our users, highlighting our reliable services, user-friendly interface, and excellent customer support.

Does 1&1 Internet offer any promotions or discounts?

Yes, we frequently run promotions and discounts on our products and services. Check our website or follow us on social media for updates on current offers.

What is the difference between domain and web hosting?

A domain name is your website's unique address on the internet, while web hosting provides the storage space and infrastructure for your website's files and content.

How can I transfer my existing domain name to 1&1 Internet?

We make it easy to transfer your domain name to us. Simply provide your domain name and authorization code, and we will handle the rest of the transfer process.

What is the renewal process for domains and hosting services?

We will send you a reminder before your domain or hosting service expires. You can renew your services conveniently through our online portal or by contacting our support team.

How do I ensure the security of my website with 1&1 Internet?

We offer various security features to protect your website, including SSL certificates, domain privacy, and automatic malware scans.

Payment method
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Visa
MasterCard
Ideal
Giropay
BankTranfer
American Express
Bank Wire
Visa Credit

1&1 Internet's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
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1&1 Internet's Coupons

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