1&1 Internet Review 2026

User reviews (0)

1&1 IONOS is a leading European web hosting and cloud computing provider, serving over 8 million customers worldwide. Founded in 1988, the company has a strong track record of innovation and customer satisfaction. 1&1 IONOS offers a wide range of products and services, including web hosting, domain registration, cloud hosting, and email hosting. The company is known for its competitive pricing, reliable uptime, and excellent customer support.


About 1&1 Internet:
Owner/CEO:
Ralph Dommermuth
Established:
1988
Phone:
1-877-436-4666
Email:
N/A
Address:
Elgassstraße 30 76646 Bruchsal Germany
Servers Locations:
  • Data centrer in de
    Bruchsal
  • Data centrer in de
    Oldenburg
  • Data centrer in de
    Ansbach
  • Data centrer in de
    Euskirchen
  • Data centrer in es
    Barcelona
  • Data centrer in gb
    London
  • Data centrer in sg
    Singapore
  • Show all
Servers Locations: 8
  • Bruchsal
    Bruchsal
  • Oldenburg
    Oldenburg
  • Ansbach
    Ansbach
  • Euskirchen
    Euskirchen
  • Barcelona
    Barcelona
  • London
    London
  • Singapore
    Singapore
  • Lenexa
    Lenexa
Customer Support: 15
English
Website: English
All languages (15)
English
Support: English
All languages (15)
Live chat
United States
Service Available
3.5/5
Trusted Provider
Features Good
Reliability Mostly credible
User Friendly Average
Support Average
Price Affordable
Promotion Very generous
Other Factors Good
Author

Marry Rose

Last updated: 26 August 2025

1&1 Internet

1&1 IONOS is a leading European web hosting and cloud computing provider, serving over 8 million customers worldwide. Founded in 1988, the company has a strong track record of innovation and customer satisfaction. 1&1 IONOS offers a wide range of products and services, including web hosting, domain registration, cloud hosting, and email hosting. The company is known for its competitive pricing, reliable uptime, and excellent customer support.

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Pros and Cons

Here are the pros and cons of using 1&1 Internet as your hosting platform.

Positives

Affordable pricing
Variety of hosting options
Free domain registration
User-friendly interface
24/7 customer support

Negatives

Inconsistent customer service
Upselling tactics
Limited server resources
Website builder limitations
Renewal price increases

Interesting facts

Discover the unique features that make 1&1 Internet stand out

Established company

Global presence

Multiple data centers

Offers website builder

Provides email services

1&1 Internet's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
4 /5 Good

A practical, modern feature bundle is usually available. Many plans from 1&1 Internet include SSL, email, a control panel (e.g., cPanel), and backups. Advanced options—such as staging, premium backup policies, or stronger security—may be reserved for higher tiers, but the overall package supports everyday production use. We also value features that protect performance during traffic spikes (caching, resource isolation, CDN/WAF options).

Reliability
3.5 /5 Mostly credible

Stability is generally solid for most websites. A credible operating history and mostly positive trust signals often support 1&1 Internet. Monitoring commonly confirms strong performance consistency: uptime typically in the 99.95%–99.99% range, stable in-region TTFB (often p50 ≤ 400ms, p95 ≤ 900ms), and stress/load tests completing with low error rates (typically ≤ 1%) and controlled response-time increases. Issues may occur, but patterns do not suggest ongoing instability.

User Experience
3 /5 Average

Usability is generally acceptable, but not especially friendly. Many users can operate 1&1 Internet once set up, though the interface may feel complex or dated. Tasks like DNS, SSL, or backups might require extra reading or support tickets. Performance tuning is often possible, but guidance and UX clarity can be limited.

Support
2.5 /5 Average

Support is usually reachable, but quality and speed can vary. For 1&1 Internet, basic problems are often handled, while complex issues may require multiple follow-ups. Documentation exists but may not cover all scenarios clearly. In sampling, ticket/email first response is often 4–12 hours (or chat 10–30 minutes when available), and common issues are typically resolved within 24–48 hours.

Pricing
3.5 /5 Affordable

Overall value is usually good for the target market. Many plans from 1&1 Internet offer meaningful intro discounts, renewals that remain reasonable, and mostly transparent pricing. Some extras may cost more (premium backups, advanced security), but the cost structure is generally easy to understand.

Promotions
4.5 /5 Very generous

Promotions are straightforward and genuinely valuable. With 1&1 Internet, discounts usually apply reliably at checkout, conditions are clearly explained (eligible plans, duration, renewal visibility), and deals are not hidden behind confusing terms. Promotions still look fair after factoring in renewals and common add-ons.

Other Factors
3.5 /5 Good

Policies are mostly clear and fair, with only minor limitations. Many users find that 1&1 Internet states billing rules, renewals, and refund exclusions in a reasonably transparent way. Operational communication is acceptable. Some strict clauses or upsell language may exist, but terms are generally consistent.

In conclusion, while 1&1 IONOS SE offers a wide range of features and competitive pricing, potential customers should be aware of the reported inconsistencies in customer support and potential issues with billing. As always, it’s recommended to thoroughly research and consider multiple hosting options before making a decision.

1&1 Internet's FAQs

What is 1&1 Internet's uptime guarantee?

99.9% network uptime guarantee, ensuring minimal downtime for your website.

How do I register a domain name with 1&1 Internet?

Visit our website, search for your desired domain name, and follow the registration process, including selecting a domain extension and providing your contact information.

What payment options does 1&1 Internet offer?

We accept major credit cards, PayPal, and bank transfers for your convenience.

How can I get support from 1&1 Internet?

We provide 24/7 support via phone, live chat, and email. Contact our support team for any assistance you may need.

What kind of user reviews does 1&1 Internet have?

We have received positive reviews from our users, highlighting our reliable services, user-friendly interface, and excellent customer support.

Does 1&1 Internet offer any promotions or discounts?

Yes, we frequently run promotions and discounts on our products and services. Check our website or follow us on social media for updates on current offers.

What is the difference between domain and web hosting?

A domain name is your website's unique address on the internet, while web hosting provides the storage space and infrastructure for your website's files and content.

How can I transfer my existing domain name to 1&1 Internet?

We make it easy to transfer your domain name to us. Simply provide your domain name and authorization code, and we will handle the rest of the transfer process.

What is the renewal process for domains and hosting services?

We will send you a reminder before your domain or hosting service expires. You can renew your services conveniently through our online portal or by contacting our support team.

How do I ensure the security of my website with 1&1 Internet?

We offer various security features to protect your website, including SSL certificates, domain privacy, and automatic malware scans.

Payment method
Show all (10)

Visa is accepted at 1&1 Internet
MasterCard is accepted at 1&1 Internet
Ideal is accepted at 1&1 Internet
Giropay is accepted at 1&1 Internet
BankTranfer is accepted at 1&1 Internet
American Express is accepted at 1&1 Internet
Bank Wire is accepted at 1&1 Internet
Visa Credit is accepted at 1&1 Internet

1&1 Internet's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
User reviews (0)

User reviews of 1&1 Internet

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1&1 Internet's Coupons

We have been making daily efforts to identify and update the best valid coupons from 1&1 Internet available in your country. As of this time, the coupons are no longer valid or are currently unavailable. We respectfully request that you remain patient and continue to monitor for updates; the coupons will be reinstated and updated at the earliest possible time.

No promotions currently available for users in United States.
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At this time, we have not found any offers from 1&1 Internet that apply to your country.

* TrustHostReview publishes professional hosting reviews with full editorial independence. We use the same transparent standards for every provider. Sometimes we may receive compensation from companies listed here, but it never influences our testing, conclusions, or rankings. Any compensation simply helps cover operating costs like account purchases, testing, and reviewer royalties.