United States
16 year client - RUN From Ipower!
RUN! I'm a 16 year client appalled at how terrible their service and products have become recently. I wish 0 was an option for this review. Since they were acquired, by Blue Host, they offer uneducated chat - only service and quite unreliable hosting. They now offer no phone number for customer service help and used to offer 24/7 phone support. Their email platform and all technology supporting URL's are severely out of date. Yesterday, I spent 6 hours with 7 chat agents who proved I know more about their business than they do. I'm invoicing them for hours of my time wasted and reporting them to every governing agency possible. Their chat - only only off shore support read scripts without any technology understanding and are based in the Phillipines. Every chat agent refused to escalate their inability to help and rude demeanor to a supervisor, when you request their supervisors. They'll quote you hosting pricing up to 10 times their hosting - competition pricing. I copied pricing into chat support obtained online directly from Ipower and they acted like the pricing posted was to low and was "a mistake" and tried. Then tried to charge 700% more than currently advertised hosting pricing. On top of fraudulent price gauging, which you can eventually beat them down on by using their own pricing ads online, and past credit card statement proof or previous hosting costs. On top of trying to gauge you on hosting fees, they'll always charge your card about 40.00 additionally without telling you for your "domain change." Watch your credit card statement closely, as they'll often add monthly junk charges to your card after you've already paid in full for a year of hosting. Your URL will disappear off and on, and they'll take days to get it back online, even though you've paid them in full for support and what they promise will be uninterrupted hosting. They'll make it nearly impossible to get details needed to move your URL and charge hundreds to port your URL to any competitor. There's a reason all reviews are full of mistreated and fraudulently charged clients, who can't even make a call for prompt support. They've become a business hell and by far, the Worst Business I've ever experienced.
Canada
Awesome Power Washer
3,200 Power Washer has worked perfectly the 3 times I have used it. Purchased at Princess Auto,Whitby,Ont.Canada. Unit was on Sale and very good value for the Money. Unit is very portable and is better designed than most Power Washers. I am very satisfied with this product.
United States
Stay away from this company
Stay away from this company. They will add all types of charges to your credit card recurrently without letting you know. It is almost impossible to contact them. I tried many times and many ways to stop them, they would promise you, but charge never stops. I asked my credit card bank to stop the recurring payment, but iPower will change a name and keeping charging you. Eventually I have to close my credit card account to stop them!
United States
horrible company
horrible company . no email service for a week , no tech support, no way to speak to anyone
Croatia
Terrible support
The support service is terrible .Totally incompetent staff members replying with pre written instructions...We are 48h without emails...The only good thing is their low price However no value for money
United States
Their customer service is beyond…
Their customer service is beyond terrible.I'm trying to transfer one of my domains to someone else. First time I tried this, a few months ago, I couldn't get an auth-code generated. The chat help people told me to try a different email address.... which locked my account. So now I'm trying again. Tried the automated system; it doesn't do anything. The person (?) says it can take 4 hours to get the auth-code (which is crazy). Oh, and they asked me to verify using a magic question which isn't even on their pulldown list!So no, my problem isn't solved...
Mexico
The worst technical support
The worst technical support. Most of them don't know what they doing. They mess things up and create more problems that you try then fix with another customer service agent. They are very unprofessional. I don't recommend them at all.
United States
Terrible !
Terrible customer service (only on chat and slow responding), high prices, terrible to work with STAY AWAY!
United States
Professional Thieves
Last month, before leaving iPower & going to InMotionHosting, I verified with iPower billing that none of my domains or my hosting account is set to auto-renew. Today, an automatic payment for a domain, which was set to manual renewal, was removed from my account. It's just plain thievery. I'll be contacting the FTC, FCC and the Arizona General Attorney's Office. I'll also be filing a small claims case in my state against them.
United States
Ipower customer service is the worst
Ipower customer service is the worst. My domain was shut down after 20 years. No explanation why. The verification process is not working. When I try to get help, the only option is live chat. NOBODY knows what they are doing, and there is nothing you can do about it. I have been paying for my email service since 2004, now they shut it down and until the verification process is complete, which is taking over 20 days now, I have no access to my inbox. This is how a customer for 20 years is being treated.
