Domain.com Review

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Domain.com is a web hosting and domain registrar company that provides a wide range of services to help businesses and individuals establish an online presence. Founded in 1998, Domain.com has a long-standing reputation for providing reliable and affordable services to its customers.


About Domain.com:
Owner/CEO:
Toni Stephenson
Established:
1998
Phone:
+1-800-403-3568
Address:
10 Corporate Drive, United States of America
Servers Locations:
  • London, England
    London, England
  • Amsterdam
    Amsterdam
  • Singapore
    Singapore
  • Ashburn
    Ashburn
  • Virginia
    Virginia
  • Texas
    Texas
  • Dallas
    Dallas
  • Show all
Servers Locations: 11
  • London, England
    London, England
  • Amsterdam
    Amsterdam
  • Singapore
    Singapore
  • Ashburn
    Ashburn
  • Virginia
    Virginia
  • Texas
    Texas
  • Dallas
    Dallas
  • Phoenix
    Phoenix
  • Arizona
    Arizona
  • San Jose
    San Jose
  • California
    California
Customer Support: 1
English
Website: English
All languages (1)
English
Support: English
All languages (5)
Live chat
United States
United States Accepted
3.7/5
Good Hosting Provider
by Trust Host Review
Features: Good
Reliability: Mostly credible
User Friendly: Good
Support: Good
Price: Fair value for money
Promotion: Good discount
Other Factors: Good
Marry Rose
Author: Marry Rose Last updated: 30 August 2024

Review Domain.com 2024

Domain.com is a well-established name in the domain registration industry, and many experienced users might be drawn to their hosting offerings for convenience. However, while they offer a seemingly comprehensive suite of hosting solutions, from shared to VPS and dedicated servers, seasoned users should approach with a discerning eye.

Hosting Plans & Prices: Domain.com's shared hosting plans appear competitively priced at first glance. However, renewal rates tend to be significantly higher than introductory offers, a common tactic that seasoned users are wary of. Additionally, the resource allocation on shared plans might feel restrictive for users accustomed to more power and flexibility. VPS and dedicated server plans, while offering more control, are priced slightly higher than some competitors, potentially lacking the price-to-performance ratio that experienced users seek.

Ease of Use & Control: While Domain.com boasts a user-friendly interface, experienced users often prioritize robust control panels like cPanel or Plesk. Domain.com utilizes a proprietary control panel, which can be a double-edged sword. While it might seem intuitive for beginners, veterans might find it limiting in terms of customization and access to advanced features.

Performance & Server Speed: Server speed and uptime are paramount for experienced users. While Domain.com claims a "99.9% uptime guarantee," digging deeper into user reviews reveals a mixed bag. Some users report satisfactory performance, while others point to occasional slowdowns, particularly during peak hours. For mission-critical websites or applications, this inconsistency might be a deal-breaker.

Security & Data Centers: Security is non-negotiable for experienced users. Domain.com offers basic security features like SSL certificates. However, advanced features such as malware scanning, DDoS protection, and automatic backups are often bundled into higher-tier plans or offered as paid add-ons. Transparency regarding their data center infrastructure is also somewhat lacking, making it difficult to assess data security and redundancy measures.

Customer Support: While Domain.com provides 24/7 customer support, the quality and response times can vary. Experienced users often require quick and knowledgeable assistance. However, some reports suggest longer wait times and a reliance on canned responses, which can be frustrating for those dealing with complex technical issues.

In Conclusion: Domain.com, while a known entity for domain registration, presents a mixed bag for experienced users seeking hosting solutions. The competitive pricing might be tempting, but the limitations in control, performance inconsistencies, and lack of advanced features could leave seasoned users wanting more. Before committing, it's crucial to thoroughly evaluate your specific needs and compare Domain.com's offerings with alternatives that might better cater to experienced users' demands for performance, control, and transparency.

Domain.com

Domain.com is a web hosting and domain registrar company that provides a wide range of services to help businesses and individuals establish an online presence. Founded in 1998, Domain.com has a long-standing reputation for providing reliable and affordable services to its customers.

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Domain.com's rating: Good hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.

Parameters Score Why did we give this score?
Features 4 Good - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Domain.com's feature is excellent. It provides a high level of value to the user and is easy to use and effective.
Reliability 3.8 Mostly credible - Domain.com consistently meets its promises and delivers on time. They have an excellent customer service record and are very responsive to customer complaints.
User Friendly 4 Good - Easy to Use: Domain.com is very easy to navigate and use. Users will have no trouble finding the information they need or completing tasks.
Support 3.5 Good - The support service is good. There is a user manual and FAQ page, and they are well-written and provide adequate information. The helpdesk is responsive and helpful. The support time is fast and there is live chat with customers. The service supports multiple languages.
Price 3 Fair value for money - The pricing of Domain.com is fair. It is comparable to the average prices of similar services, and there is some flexibility in the price list.
Promotion 3.5 Good discount - Domain.com offers frequent promotions. Their promotions are attractive and have a wide reach. There are a few bonus programs, discounted codes, or percentage discounts. They have a few conditions for receiving promotions, but their targeted audience is broad. Their rewards programs and loyalty programs are strong, and their discounts and special offers are frequent and appealing.
Other Factors 3.7 Good - The number of customers is high, and the partner reviews are mostly positive. The company's revenue is also high

Pros and Cons

Here are the pros and cons of using Domain.com as your hosting platform.

Positives

  • User-Friendly Interface: Domain.com provides a user-friendly interface for domain registration, website building, and hosting setup, making it accessible for beginners.
  • Wide Range of Services: They offer a comprehensive suite of services, including domain registration, web hosting (shared and VPS), website builder tools, email hosting, SSL certificates, and more, catering to various online needs.
  • Reliable Uptime: Domain.com boasts good uptime and server reliability, ensuring that hosted websites remain accessible and functional for the most part.
  • Security Features: Domain.com offers security features like SSL certificates and domain privacy protection to enhance the security of websites and protect user data.

Negatives

  • Pricing Structure: Some users might find Domain.com's pricing slightly higher compared to other domain and hosting providers, especially concerning renewal fees and additional add-ons.
  • Limited Advanced Features: While offering a wide range of services, Domain.com might lack some advanced features or customization options that specialized hosting providers might offer.
  • Support Responsiveness: Customer support at Domain.com might have occasional delays in response times or limitations in providing in-depth technical assistance for complex issues.
  • Add-On Costs: Additional features or add-ons might come with extra costs, potentially increasing the overall expenses for users.
  • Promotional Offers: The frequency and depth of promotional offers might be limited compared to other competitors, potentially reducing the attractiveness of cost savings for some customers.

Interesting facts

Services: The company offers a wide range of services, including domain registration, web hosting (shared and VPS), website builder tools, email hosting, SSL certificates, and other online marketing solutions.
Security Features: Domain.com emphasizes security by offering SSL certificates and domain privacy protection to enhance the security and privacy of websites and user data.
They have over 2 million customers worldwide.
They have been recognized for their excellent customer service by Stevie Awards, Inc.
They are committed to sustainability and have implemented a number of green initiatives.

Domain.com's FAQs

What is the uptime guarantee for your hosting services?

99.9% uptime guarantee on all our shared, VPS, and dedicated hosting plans.

How can I register a domain name with Domain.com?

You can easily register your desired domain name through our user-friendly search and registration process.

What payment options do you accept?

We accept major credit cards, PayPal, and bank transfers for your convenience.

Do you provide 24/7 customer support?

Yes, our dedicated support team is available 24/7 via phone, email, and live chat.

Where can I find user reviews for your hosting services?

Independent reviews from our satisfied customers are available on Trustpilot and Google My Business.

Do you offer any promotions or discounts?

We frequently offer promotions and discounts on our hosting plans and domain registrations.

What is the difference between shared hosting and VPS hosting?

Shared hosting shares resources with multiple websites, while VPS hosting provides dedicated resources for improved performance.

Do you provide email accounts with your hosting plans?

Yes, our hosting plans include unlimited email accounts with custom email addresses.

Can I transfer my existing domain to Domain.com?

Yes, we provide a seamless domain transfer process to transfer your domain to our platform.

Do you offer a money-back guarantee?

We offer a 30-day money-back guarantee on all our hosting plans, allowing you to try our services risk-free.

Latest user reviews

Aaron harris
• 3 months ago
Good good process
Mike Melton
• 3 months ago
First of all, I can't type a review on this page using my Firefox Browser. Something is wrong there.As for the experience with the agent on July 8, she was very knowledgeable, helpful, and patient with me. She answered all my questions positively, and fixed all the issues I was bringing up. Would definitely prefer her in the future. Kudos.As for the Jun 25 experience, not so much good. Didn't resolve my issues and then I had a billing problem that was not addressed, because I didn't know how the system works.
Bruce Thomas
• 3 months ago
I love Domain.com. I know we can't call and speak to a rep on the phone but their reps are so wonderful and helpful there's no need to call. Every time I contacted/chatted with them my problem was solved. And it wasn't so much a problem, I just needed to know how to maneuver in my account for certain things. Excellent company. Highly recommend them. Thank you Domain.com for providing a service that helps other companies become successful.
Joseph
• 3 months ago
Have a DNS problem that won't resolve and was basically told it wasn't their problem. Maybe they are grumpy that have hosting with another provider? May it was technically beyond their scope? Easier to transfer domain that suffer through long "support" chats that go nowhere.
Jennifer Cantrell
• 3 months ago
Help in a very timely manner! Today I needed customer service in a very timely manner and I was very impressed with the support and promptness of fixing my issue. Thank you!
Walter
• 3 months ago
good listening skills from a knowledgeable customer service agent. Much appreciated.
rumbolibre rumbolibre
• 3 months ago
Gerardo Gonzalez
• 3 months ago
I had a great experince
Isiah Diaz
• 3 months ago
very helpful
Douro Surf - Hostel & Surf Sch
• 3 months ago
helped me with my problem. Solved at the time

Payment method
Show all (9)

PayPal
Bitcoin
Visa
MasterCard
American Express
Bank Wire
Money Orders
Visa Credit

Domain.com's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
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4.2

Rated by 1359 users

5
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1
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0
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Domain.com's Coupons

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