HostPapa Review 2026

User reviews (1499)

HostPapa is a Canada-based web hosting provider founded in 2006, focused on small businesses and first-time site owners who want a “full-service” hosting experience. The company offers shared hosting, WordPress hosting, VPS (managed/unmanaged), dedicated servers, reseller plans, plus domains and add-on services.


About HostPapa:
Owner/CEO:
HostPapa, Inc
Established:
2006
Phone:
+1 905-315-3455
Address:
5063 North Service Road, Canada
Servers Locations:
  • Data centrer in ca
    Toronto, Ontario
  • Data centrer in gb
    London, England
  • Data centrer in nl
    Amsterdam
  • Data centrer in sg
    Singapore
  • Data centrer in us
    Phoenix, Arizona
  • Data centrer in us
    Dallas, Texas
  • Data centrer in us
    San Jose, California
  • Show all
Servers Locations: 8
  • Toronto, Ontario
    Toronto, Ontario
  • London, England
    London, England
  • Amsterdam
    Amsterdam
  • Singapore
    Singapore
  • Phoenix, Arizona
    Phoenix, Arizona
  • Dallas, Texas
    Dallas, Texas
  • San Jose, California
    San Jose, California
  • Ashburn, Virginia
    Ashburn, Virginia
Customer Support: 4
English
Website: English
All languages (4)
English
Support: English
All languages (5)
Live chat
United States
Service Available
4.2/5
Top-Tier Provider
Features Excellent
Reliability Trustworthy
User Friendly Excellent
Support Excellent
Price Affordable
Promotion Very generous
Other Factors Good
Author

Marry Rose

Last updated: 20 January 2026

HostPapa

HostPapa is a Canada-based web hosting provider founded in 2006, focused on small businesses and first-time site owners who want a “full-service” hosting experience. The company offers shared hosting, WordPress hosting, VPS (managed/unmanaged), dedicated servers, reseller plans, plus domains and add-on services.

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Pros and Cons

Here are the pros and cons of using HostPapa as your hosting platform.

Positives

Very strong support positioning (24/7, multilingual, multiple channels).
Broad product ladder: shared → WordPress → VPS → dedicated → reseller.
Transparent renewal pricing tables (good for avoiding “promo shock”).
High-volume positive sentiment on Trustpilot and solid G2 results.

Negatives

Renewal rates can be significantly higher than promotional pricing (common complaint across the industry; highlighted in TechRadar).
Onboarding friction: TechRadar reports mandatory identity verification, which can delay first-day setup for some users.
Data-center choice is not always explicit per plan in public materials; confirm location availability before purchasing.

Interesting facts

Discover the unique features that make HostPapa stand out

Refund window: 30 days (check regional exclusions).

Green hosting

Beginner-friendly

Offers website builder

Canadian-based

HostPapa's rating Top-Tier Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Strong reputation and consistent customer trust. Mature operations, transparent terms, and reliable support—well-suited for business-critical hosting.

Features
4.4 /5 Excellent

Feature depth is a clear highlight in many cases. Across typical offerings from HostPapa, users often get free SSL, automatic backups, streamlined setup, and strong security options like DDoS protection and malware scanning. Performance tooling—such as SSD/NVMe, caching, and a CDN—is commonly available. Tools like staging and one-click restore tend to be clearly presented, with fewer forced add-ons. Transparent resource limits (CPU/RAM/IO) and built-in performance controls are major positives.

Reliability
4.1 /5 Trustworthy

High reliability is supported by measurable results and mature operations. With HostPapa, we commonly expect sustained uptime at ≥ 99.99%, fast and stable in-region TTFB (often p50 ≤ 200ms and p95 ≤ 500ms), and resilient load behavior (very low error rate, commonly ≤ 0.1%, no crashes, and fast recovery). When incidents happen, communication and remediation are typically timely and professional.

User Experience
4.2 /5 Excellent

The overall experience is polished and beginner-friendly. Setup is straightforward, the dashboard is clean, and common tasks—buying a plan, connecting a domain, installing WordPress, creating email—are simple with HostPapa. Tools like cPanel/Plesk, one-click install, staging, and auto SSL usually work smoothly, supported by clear guides and helpful error messaging. Performance tools (cache/CDN/PHP settings) are easy to find and configure.

Support
4.5 /5 Excellent

Support is consistently responsive and capable. With HostPapa, help is commonly available 24/7 via live chat and tickets (sometimes phone). Replies are fast, answers are clear, and issues are handled end-to-end. Documentation and incident communication are usually strong. In measurement-based checks, chat first response is often ≤ 2 minutes, ticket/email first response ≤ 60 minutes, and most common issues are resolved within 12–24 hours.

Pricing
3.8 /5 Affordable

Overall value is usually good for the target market. Many plans from HostPapa offer meaningful intro discounts, renewals that remain reasonable, and mostly transparent pricing. Some extras may cost more (premium backups, advanced security), but the cost structure is generally easy to understand.

Promotions
4.3 /5 Very generous

Promotions are straightforward and genuinely valuable. With HostPapa, discounts usually apply reliably at checkout, conditions are clearly explained (eligible plans, duration, renewal visibility), and deals are not hidden behind confusing terms. Promotions still look fair after factoring in renewals and common add-ons.

Other Factors
4 /5 Good

Policies are mostly clear and fair, with only minor limitations. Many users find that HostPapa states billing rules, renewals, and refund exclusions in a reasonably transparent way. Operational communication is acceptable. Some strict clauses or upsell language may exist, but terms are generally consistent.

Overall, I am very happy with HostPapa. They offer a great value for the price, and their customer support is excellent.

HostPapa's FAQs

What is HostPapa's uptime guarantee?

We offer a 99.9% uptime guarantee, ensuring your website stays accessible to your visitors.

How do I register a domain name with HostPapa?

You can search and register a domain name directly from our website. Our domain registration services include features like WHOIS privacy and easy domain management.

What payment methods does HostPapa accept?

We accept various payment methods, including credit cards, debit cards, PayPal, and more. We also offer convenient recurring billing options for your convenience.

How can I contact HostPapa's support team?

Our dedicated support team is available 24/7 via live chat, phone, and email. We provide prompt and personalized assistance to ensure your hosting experience is seamless.

What are HostPapa's customer reviews like?

We have a strong track record of positive customer reviews. Our clients praise our reliable hosting, responsive support, and competitive pricing.

Are there any promotions or discounts available from HostPapa?

Yes, we regularly offer promotions and discounts on our hosting plans. Check our website or follow us on social media to stay updated on our latest deals.

How do I transfer my website to HostPapa?

We provide free website transfers for new customers. Our team will handle the entire migration process for a smooth and seamless transition.

What is HostPapa's refund policy?

We offer a 30-day money-back guarantee on all our hosting plans. If you're not satisfied with our services within the first 30 days, you can request a full refund.

Does HostPapa offer managed WordPress hosting?

Yes, we offer fully managed WordPress hosting plans that include automatic updates, daily backups, and optimized performance for your WordPress websites.

What security features does HostPapa provide?

We prioritize security and offer features such as SSL certificates, firewalls, malware protection, and regular security scans to keep your website and data safe from threats.

Latest user reviews

Dylan S.
• 1 years ago
Hostpapa has been great for me so far and I am extremely satisfied with the service I received from them. My website loads very fast and my emails work without any error. They have been very supportive in helping me get started! I couldn't be more grateful!
Alice R.
• 1 years ago
I have been with Hostpapa for a while now and I have been very happy with the service received so far. The support team is always available for questions and the uptime is great! Strongly recommended!
Alisa Y.
• 1 years ago
I opened a ticket with Hostpapa because I had some issues with my website. It was returning a 403 error. In less than an hour the problem was resolved and they carefully explained to me what happened.
Tamer K.
• 1 years ago
I am currently working my website with the builder included with my hosting plan and I really like it. It's user friendly and very easy to use. You just drag and drop blocks to build the site. The support so far has been great as well!
Alex H.
• 1 years ago
I am using hostpapa for my wordpress websites and I am very happy with the loading speed of my websites. I can also rely on their support team whenever i have a problem because they are available 24/7.
Paul D.
• 1 years ago
I am quite a beginner when it comes to web hosting in general and hostpapa has been great for me so far explaining to me how it all works, how to start my website, etc. I am really happy with the service received so far!
Sharon R.
• 1 years ago
I am enjoying hostpapa so far because their customer service is very friendly. Every time I chatted with them they were nice with me! Even if they are friendly however, they are also professional in their work!
David B.
• 1 years ago
As someone who is not very technical I was a little bit scared about starting my website online but hostpapa made it very easy for me with their easy to use service and the great support I received from them!
Louis C.
• 1 years ago
I recently had an issue with my website so I contacted hostpapa via chat and what do you know, my website was back online within a few minutes. They also let me know that it went down because of a malfunction with one of my wp plugins and how to check this in the future on my end! Great support received!
Jerome Fryer
• 1 years ago
Website was experiencing approx. 7k impressions per day for over 6 months under hosting by HostPapa. Then, with upgrade of hosting plan along with website update, the use of restore previous version was used. A temporary URL wiped off our website for three weeks and the event was catastrophic to our google rankings. An error occurred on HostPapa and we are still, after 6 months of trying to return to our previous impressions, we are only half of what we were prior to the error. This has cost our company 10s of thousands of lost revenue. With SUPPORT, and the upgrade, this should have been quickly identified and resolved but it wasn't. Very disappointed and the lost Google Indexing has taken a big hit on our bottom line. Be WARY and double check their work.

Payment method
Show all (12)

PayPal is accepted at HostPapa
Visa is accepted at HostPapa
MasterCard is accepted at HostPapa
Ideal is accepted at HostPapa
Giropay is accepted at HostPapa
BankTranfer is accepted at HostPapa
Alipay is accepted at HostPapa
American Express is accepted at HostPapa

HostPapa's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
User reviews (1499)

User reviews of HostPapa

This is where you can share your experience with HostPapa. Read other users' reviews or write your own to highlight its pros and cons based on real use.

4.7

Reviewed by 1499 users

5
1249
4
190
3
15
2
11
1
34
0
0
Share your opinion with the community. Maybe you can help someone.
Write a review
Honest user's ratings is our #1 priority! So bookmakers can't pay to change or delete reviews.
1 years ago
Extremely satisfied
Hostpapa has been great for me so far and I am extremely satisfied with the service I received from them. My website loads very fast and my emails work without any error. They have been very supportive in helping me get started! I couldn't be more grateful!
1 years ago
Nice service
I have been with Hostpapa for a while now and I have been very happy with the service received so far. The support team is always available for questions and the uptime is great! Strongly recommended!
1 years ago
Amazing customer service
I opened a ticket with Hostpapa because I had some issues with my website. It was returning a 403 error. In less than an hour the problem was resolved and they carefully explained to me what happened.
1 years ago
Really nice builder and host
I am currently working my website with the builder included with my hosting plan and I really like it. It's user friendly and very easy to use. You just drag and drop blocks to build the site. The support so far has been great as well!
1 years ago
Best wp host
I am using hostpapa for my wordpress websites and I am very happy with the loading speed of my websites. I can also rely on their support team whenever i have a problem because they are available 24/7.
1 years ago
Great hosting for beginner
I am quite a beginner when it comes to web hosting in general and hostpapa has been great for me so far explaining to me how it all works, how to start my website, etc. I am really happy with the service received so far!
1 years ago
Friendly support
I am enjoying hostpapa so far because their customer service is very friendly. Every time I chatted with them they were nice with me! Even if they are friendly however, they are also professional in their work!
1 years ago
Easy service
As someone who is not very technical I was a little bit scared about starting my website online but hostpapa made it very easy for me with their easy to use service and the great support I received from them!
1 years ago
Great support on website problem
I recently had an issue with my website so I contacted hostpapa via chat and what do you know, my website was back online within a few minutes. They also let me know that it went down because of a malfunction with one of my wp plugins and how to check this in the future on my end! Great support received!
1 years ago
Error from Restore Function Caused Major problem
Website was experiencing approx. 7k impressions per day for over 6 months under hosting by HostPapa. Then, with upgrade of hosting plan along with website update, the use of restore previous version was used. A temporary URL wiped off our website for three weeks and the event was catastrophic to our google rankings. An error occurred on HostPapa and we are still, after 6 months of trying to return to our previous impressions, we are only half of what we were prior to the error. This has cost our company 10s of thousands of lost revenue. With SUPPORT, and the upgrade, this should have been quickly identified and resolved but it wasn't. Very disappointed and the lost Google Indexing has taken a big hit on our bottom line. Be WARY and double check their work.
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