HostPapa Review

User reviews (1441)

HostPapa is a popular web hosting company known for providing a range of hosting solutions and related services to individuals, small businesses, and enterprises. Established in 2006, HostPapa has emerged as a reputable player in the hosting industry, prioritizing environmentally friendly hosting practices and providing user-friendly services.

About HostPapa:
1-888-959-PAPA [7272
5063 North Service Road, Canada
Servers Locations:
  • Toronto, Ontario
    Toronto, Ontario
  • London, England
    London, England
  • Amsterdam
  • Singapore
  • Phoenix, Arizona
    Phoenix, Arizona
  • Dallas, Texas
    Dallas, Texas
  • San Jose, California
    San Jose, California
  • Show all
Servers Locations: 8
  • Toronto, Ontario
    Toronto, Ontario
  • London, England
    London, England
  • Amsterdam
  • Singapore
  • Phoenix, Arizona
    Phoenix, Arizona
  • Dallas, Texas
    Dallas, Texas
  • San Jose, California
    San Jose, California
  • Ashburn, Virginia
    Ashburn, Virginia
Customer Support: 4
Website: English
All languages (4)
Support: English
All languages (5)
Live chat
United States
United States Accepted
Good Hosting Provider
by Trust Host Review
Features: Excellent
Reliability: Mostly credible
User Friendly: Excellent
Support: Excellent
Price: Affordable
Promotion: Very generous
Other Factors: Good
Marry Rose
Author: Marry Rose Last updated: 07 June 2024

Review HostPapa 2024

Setup Hosting:

Setting up hosting with HostPapa is a relatively straightforward process. Their user-friendly control panel makes it easy to manage your domain, hosting account, and website files. They also offer a variety of one-click installer scripts for popular content management systems (CMS) like WordPress and Joomla!, making it even easier to get started.

Customer Support:

HostPapa's customer support is available 24/7 via phone, chat, and email. I found their support team to be knowledgeable, helpful, and responsive. They were able to resolve my issues quickly and efficiently.


HostPapa accepts a variety of payment methods, including credit cards, PayPal, and bank transfers. They also offer recurring billing options, so you don't have to worry about manually renewing your account.

Here is a more detailed breakdown of my experience with HostPapa:

Setup Hosting:

I was able to set up my hosting account in a matter of minutes. The process was very easy to follow, and the one-click installer scripts made it easy to install WordPress on my website.

Customer Support:

I had a few questions about using the control panel, and I was able to get help from the customer support team quickly and easily. They were very patient and knowledgeable, and they were able to resolve my issues quickly.


I paid for my hosting account with a credit card, and the process was very smooth. The payment went through without any problems, and I received an email confirmation immediately.


HostPapa is a popular web hosting company known for providing a range of hosting solutions and related services to individuals, small businesses, and enterprises. Established in 2006, HostPapa has emerged as a reputable player in the hosting industry, prioritizing environmentally friendly hosting practices and providing user-friendly services.

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HostPapa's rating: Good hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.

Parameters Score Why did we give this score?
Features 4.2 Excellent - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. HostPapa's feature is outstanding. It is one of the best features of the service and is essential for any user who wants to get the most out of the service.
Reliability 3.5 Trustworthy - HostPapa is extremely reliable and always meets its promises. They have an outstanding customer service record and are always responsive to customer complaints.
User Friendly 4.1 Excellent - Extremely Easy to Use: HostPapa is incredibly easy to navigate and use. Users will find it effortlessly to find the information they need or complete tasks.
Support 4.5 Excellent - The support service is excellent. There is a comprehensive user manual and FAQ page. The helpdesk is very responsive and helpful. The support time is very fast and there is live chat with customers. The service supports multiple languages and provides excellent customer service.
Price 3.5 Affordable - The pricing of HostPapa is affordable. It is slightly lower than the average prices of similar services, and there is some flexibility in the price list.
Promotion 4.2 Very generous - HostPapa offers abundant promotions. Their promotions are top-notch and have an extremely wide reach. There are many bonus programs, discounted codes, or percentage discounts. They have minimal or no conditions for receiving promotions, and their targeted audience is extremely broad. Their rewards programs and loyalty programs are excellent, and their discounts and special offers are extremely frequent and enticing.
Other Factors 3.5 Good - The number of customers is high, and the partner reviews are mostly positive. The company's revenue is also high

Pros and Cons

Here are the pros and cons of using HostPapa as your hosting platform.


  • Offers shared web hosting, optimized WordPress hosting, VPS hosting, and reseller hosting.
  • Website builder is very simple to use, especially for first-time designers.
  • Very responsive live chat customer support. Good customer support can greatly enhance the user experience.
  • Offers regular promotions that make its plans more affordable.


  • The performance of HostPapa is fairly average.
  • if you want to build a site that features an unusual layout or non-standard content elements.
  • Its renewal costs can be pretty pricey. This could be a deterrent for some customers.
  • No dedicated hosting

Interesting facts

VPS (Virtual Private Server) hosting, WordPress hosting, reseller hosting, and more. These options cater to different levels of website needs, from basic blogs to more complex business websites.
Easy setup
Wide range of payment options
Hosting plans come with a range of features such as free domain registration, website builder tools, SSL certificates, unlimited bandwidth, and email accounts, making it suitable for users with diverse hosting requirements.
They're committed to using green technologies to power their servers, contributing to a more sustainable hosting environment.
HostPapa emphasizes security by offering tools like SSL certificates, regular backups, malware detection, and a firewall to enhance the security of hosted websites and protect user data.

Overall, I am very happy with HostPapa. They offer a great value for the price, and their customer support is excellent.

Frequently Asked Questions(FAQ)

What is HostPapa's uptime guarantee?

We offer a 99.9% uptime guarantee, ensuring your website stays accessible to your visitors.

How do I register a domain name with HostPapa?

You can search and register a domain name directly from our website. Our domain registration services include features like WHOIS privacy and easy domain management.

What payment methods does HostPapa accept?

We accept various payment methods, including credit cards, debit cards, PayPal, and more. We also offer convenient recurring billing options for your convenience.

How can I contact HostPapa's support team?

Our dedicated support team is available 24/7 via live chat, phone, and email. We provide prompt and personalized assistance to ensure your hosting experience is seamless.

What are HostPapa's customer reviews like?

We have a strong track record of positive customer reviews. Our clients praise our reliable hosting, responsive support, and competitive pricing.

Are there any promotions or discounts available from HostPapa?

Yes, we regularly offer promotions and discounts on our hosting plans. Check our website or follow us on social media to stay updated on our latest deals.

How do I transfer my website to HostPapa?

We provide free website transfers for new customers. Our team will handle the entire migration process for a smooth and seamless transition.

What is HostPapa's refund policy?

We offer a 30-day money-back guarantee on all our hosting plans. If you're not satisfied with our services within the first 30 days, you can request a full refund.

Does HostPapa offer managed WordPress hosting?

Yes, we offer fully managed WordPress hosting plans that include automatic updates, daily backups, and optimized performance for your WordPress websites.

What security features does HostPapa provide?

We prioritize security and offer features such as SSL certificates, firewalls, malware protection, and regular security scans to keep your website and data safe from threats.

Latest user reviews

• 6 days ago
I needed technical help with my website and though it was not a hosting problem the Host Papa help su0ort staff provided timely, friendly and useful support. They are the best, always.
• 6 days ago
You gave me a great support.
• 6 days ago
Prompt and knowledgeable service.
• 1 weeks ago
I have had my website crash twice. The team at Hostpapa were quite easy to reach; I had them on chat both times within one minute. The first time, they had the site up within minutes; the second time, it had to be escalated; however, they once again had it fully recovered and operational. I appreciate their astute work and resolutions.
Simon Bartlett
• 1 weeks ago
I have been using HostPapa for about eight years. Their web hosting more than meets my needs but I have been especially impressed at their customer service: their speediness and helpfulness in dealing with problems which occasionally arise.
Amanda Krombholz
• 1 weeks ago
Hostpapa provides an awesome experience - their customer service is second to none - the best you’ll find anywhere, they are extremely knowledgable and courteous, if you are new to hosting they are more than happy to walk you through the process, the hosting platform is fast and efficient - I’m from Australia, their service I find to be perfect - they have 24/7 online chat and resolve my questions in seconds - their setup is easy, their account dashboard is easy to navigate - I highly recommend you host with them - they offer a tonne of features! I give them a 10 star review
• 1 weeks ago
Without a doubt the most knowledgeable, helpful, and accessible customer service I have ever experienced. I’ve reached out multiple times and always get the solution I’m looking for within minutes.
Jules Moradi
• 1 weeks ago
Every time I need help, the HostPapa team answer my chat within seconds and get straight to fixing the issue. What I love is that they don't waste time with long-winded circular conversations like the support chats on other platforms that drive me bonkers. They quickly recognise the issue, tell me what it is, and then fix it or tell me how to fix it, whichever I prefer. It's honestly so refreshing. Thank you HostPapa xx
• 1 weeks ago
The communication was/is top-rate. I was very impressed with how fast I got replies to my emails. Any issues I had or confusion with terminology (I am not a computer guy) was met with easy to understand directions on how to properly manage my files so that my website could be published on-line succesfully. The agents I dealt with were very understanding and patient. I'm glad I found Hostpapa back in 2021!
• 1 weeks ago
The team at HostPapa walked me through the process of setting up Joomla. Plus they helped upload and install the template I needed. Every team member I was in contact with were courteous, friendly and very helpful.

Payment method
Show all (12)

American Express

HostPapa's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
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HostPapa's Coupons

Browse all bonuses and promotions offered by HostPapa, including their first deposit bonus and other generous promotions.

BLACK FRIDAY SALE for Shared and WordPress Hosting priced at just $1.99/month
United States

Shared and WordPress Hosting priced at just $1.99/month (or equivalent in other currencies) for a 36-month term! 

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•Shared and WordPress Hosting priced at just $2.99/month (or equivalent in other currencies) for a 36-month term!
United States

With Christmas just around the corner, HostPapa is bursting with holiday cheer, and we’ve decided to offer a major discount on web hosting. Users can get 3 years of Shared or WordPress Hosting for the unbelievably low rate of $2.99/month!

Has bonus worked for you?

Halloween Sale, Limited Time Offer 25%OFF
United States

Halloween Sale, limited time offer 25%OFF

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Black Friday Promo 2021
United States

A discount on HostPapa shared hosting (all plans, 36-month term)

 âœ” $1.75/mo for Starter plans (3 years)
✔ $2.95/mo for Business plans (3 years)
✔ $8.95 for Business Pro plans (3 years)

Has bonus worked for you?