HostGator Review

User reviews (3736)

HostGator is an American web hosting company based out of Houston, Texas. The company was founded by Brent Oxley in October 2002. Brent was a student at Florida Atlantic University when he created HostGator. The company started gaining major traction within a few years and 200,000+ domains were registered by 2006.

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About HostGator:

Owner/CEO:

Adam Farrar

Established:

2002

Phone:

+1-713-574-5287

Email:

[email protected]

Address:

5005 Mitchelldale Street, United States of America

Servers Locations:

Brazil
France
United Kingdom
Indonesia
India
Lithuania
Netherlands
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Servers Locations: 10

Brazil
France
United Kingdom
Indonesia
India
Lithuania
Netherlands
Singapore
Atlanta, Georgia
Provo, Utah

Customer Support: 11

Website: English

All languages (11)

Support: English

All languages (3)

Live chat

United States Accepted

3.8/5

Good Hosting Provider

by Trust Host Review

Features: Good

Reliability: Mostly credible

User Friendly: Good

Support: Good

Price: Affordable

Promotion: Good discount

Other Factors: Good

Author: John Macbright Last updated: 07 February 2025

HostGator

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HostGator's rating: Good hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.

Parameters	Score	Why did we give this score?
Features	4	Good - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. HostGator's feature is excellent. It provides a high level of value to the user and is easy to use and effective.
Reliability	3.5	Mostly credible - HostGator consistently meets its promises and delivers on time. They have an excellent customer service record and are very responsive to customer complaints.
User Friendly	4	Good - Easy to Use: HostGator is very easy to navigate and use. Users will have no trouble finding the information they need or completing tasks.
Support	4	Good - The support service is good. There is a user manual and FAQ page, and they are well-written and provide adequate information. The helpdesk is responsive and helpful. The support time is fast and there is live chat with customers. The service supports multiple languages.
Price	3.5	Affordable - The pricing of HostGator is affordable. It is slightly lower than the average prices of similar services, and there is some flexibility in the price list.
Promotion	3.5	Good discount - HostGator offers frequent promotions. Their promotions are attractive and have a wide reach. There are a few bonus programs, discounted codes, or percentage discounts. They have a few conditions for receiving promotions, but their targeted audience is broad. Their rewards programs and loyalty programs are strong, and their discounts and special offers are frequent and appealing.
Other Factors	3.5	Good - The number of customers is high, and the partner reviews are mostly positive. The company's revenue is also high

Pros and Cons

Here are the pros and cons of using HostGator as your hosting platform.

Positives

Provide a 45-day money-back guarantee, allowing users to try their services risk-free.
HostGator offers user-friendly interfaces and tools, making it suitable for beginners launching their websites.
They provide various hosting options, including shared, VPS, dedicated, and cloud hosting, catering to different user needs.
Free website migration services for new customers, making it easier to switch from other hosts.
HostGator supports e-commerce platforms, offering compatibility and easy integration with popular shopping cart software.

Negatives

Complaints about inconsistent or slow customer support responses, especially during peak times.
Users have experienced occasional slowdowns and performance issues on shared hosting plans due to resource-sharing with other websites.
ntroductory prices are attractive, but renewal prices can significantly increase, leading to unexpected costs when renewing hosting plans.
Basic plans may offer limited or no automatic backups, requiring users to perform manual backups or pay for additional backup services.
Despite "unlimited" bandwidth and disk space claims, some users have reported restrictions and limitations when their websites start using more resources.

Interesting facts

Customers: Over 2 million

Services: Shared hosting, VPS hosting, dedicated hosting, WordPress hosting, reseller hosting

Customer support: 24/7 via phone, chat, and email

Awards: HostGator has won numerous awards for its services, including PCMag Editor's Choice, HostAdvice Best Hosting, and WebsiteBuildExpert Editor's Choice.

HostGator's FAQs

What is HostGator's uptime guarantee?

99.99% uptime guarantee, ensuring minimal downtime for your website.

How do I register a domain with HostGator?

Use our domain search tool to find the perfect domain name and register it with ease.

What payment methods does HostGator accept?

We accept major credit cards, PayPal, and select local payment options.

How responsive is HostGator's support team?

Our 24/7/365 support team is available via phone, live chat, and email, providing prompt and reliable assistance.

What are the user reviews of HostGator?

HostGator has consistently received positive reviews from users, earning accolades for its performance, reliability, and customer service.

Does HostGator offer any promotions or discounts?

Yes, we offer exclusive promotions and discounts to new and existing customers. Check our website for the latest deals.

What is HostGator's refund policy?

We offer a 45-day money-back guarantee, providing you with peace of mind during your trial period.

Does HostGator provide free migration services?

Yes, our expert team will migrate your existing website to HostGator's servers for free.

How do I cancel my HostGator account?

Cancelling your account is simple. Contact our support team, and they will assist you with the cancellation process.

What are the benefits of using HostGator as my hosting provider?

HostGator offers a comprehensive suite of hosting solutions, including domain registration, unlimited storage, unlimited bandwidth, free SSL certificates, and exceptional support.

Latest user reviews

Tom Steenhuysen

• 2 months ago

Tech support is available when needed. That in itself is a big plus! I use other top-tier hosting providers and have as the one request for support to be available in a timely manner.Hostgator has done an excellent job there. The skillset of the technicians has been commendable as well. I've been a customer for over 15 years and in that time only had a few issues that got resolved promptly. Lastly, their security setup is such that it notifies me, they take pro-active measures and keep me informed of the status of a ticket. All in all, well-deserved 5 stars!

scott rauvers

• 2 months ago

Tech support helped me once again install a new domain and directory. Again over the years there has been no slacking in their service, which is common in this industry. They are still going strong. Highly recommended for website hosting. I have never had any issues and been with hostgator for 10+ years now.

Bree

• 2 months ago

HostGator tech support is so helpful! I've been having issues connecting my domain and website and they've been available immediately and have helped me with exactly what I need. Subin helped me today and was incredibly helpful. They were knowledgeable, nice, quick, and got my problem resolved.

Mercy Simon

• 2 months ago

Thanks Hostgator, thanks Prakash. I trust the Sitelock problem is well solved. Thank you also for being a good website host.. always we appreciate being under your umbrella.

Ali andrew

• 2 months ago

Pooja was straight from the point.Super Knowledgeable and Knows right away what is the issue and resolve it very fast.Communication is perfect as well and listen to customer.

RJ McLearen

• 2 months ago

I appreciate the WHM management tool. It allows for easy control of all aspects of your websites. The service has always been the best when you need it most.

C Levy

• 2 months ago

Signed with them for website hosting and paid extra for migrating my website, they charge me for all and told me my website up and running. However, my website was not, called tech support with no results, canceled my account with them and went back to my old hosting service. With all of this, I had to call numerus times to get a refund, they refund the hosting but refuse to refund the migration. had to go to my Credit Card to dispute. BAD BAD SERVICE

Jean Tardy jetardy

• 2 months ago

I have been a client of Hostgator for more than ten years. Throughout those years, it has provided a very stable and complete service. For many years I did most of the hosting management myself and their technical support was consistently outstanding. As a retiree, I am now transitioning to a more limited plan and, again, am getting excellent assistance with this process.

Corine SG

• 2 months ago

Very helpful and managed to guide and find out information on how to resolve me refund issue. I am happy that you have her serving us.

bobbi nagle

• 2 months ago

Have been with HostGator for years and always receive courteous service. The information is always helpful and any issues I may have are resolved in a timely manner. Would highly recommend them

Payment method

HostGator's Features

Money Back Guarantee

Hourly Payments

Monthly Payments

Yearly Payments

Domain Purchase

API

DDOS Protection

Accepts Bitcoin

Affiliate Program

Load Balancers

WordPress Hosting

VPS Hosting

Cloud Hosting

Shared Hosting

Site Builder

Email Service

Free SSL

Backup Services

CDN Services

SEO Hosting

Unlimited Hosting

Object Storage

Streaming Services

User reviews of HostGator

This is a place to share experience with HostGator. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

4.4

Rated by 3736 users

2862

270

107

414

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Tom Steenhuysen

United States

2 months ago

Tech support is available when needed

Like 0 Dislike 0

scott rauvers

Australia

2 months ago

Tech support helped me once again…

Like 0 Dislike 0

Bree

United States

2 months ago

HostGator tech support is so helpful

Like 0 Dislike 0

Mercy Simon

South Africa

2 months ago

Thanks Hostgator

Thanks Hostgator, thanks Prakash. I trust the Sitelock problem is well solved. Thank you also for being a good website host.. always we appreciate being under your umbrella.

Like 0 Dislike 0

Ali andrew

United Arab Emirates

2 months ago

Pooja was straight from the point.

Pooja was straight from the point.Super Knowledgeable and Knows right away what is the issue and resolve it very fast.Communication is perfect as well and listen to customer.

Like 0 Dislike 0

RJ McLearen

United States

2 months ago

I appreciate the WHM management tool

I appreciate the WHM management tool. It allows for easy control of all aspects of your websites. The service has always been the best when you need it most.

Like 0 Dislike 0

C Levy

United States

2 months ago

NO website migration

Like 0 Dislike 0

Jean Tardy jetardy

Canada

2 months ago

An excellent service over many years

Like 0 Dislike 0

Corine SG

Singapore

2 months ago

High efficiency

Very helpful and managed to guide and find out information on how to resolve me refund issue. I am happy that you have her serving us.

Like 0 Dislike 0

bobbi nagle

United States

2 months ago

Fast Courteous Service …

Have been with HostGator for years and always receive courteous service. The information is always helpful and any issues I may have are resolved in a timely manner. Would highly recommend them

Like 0 Dislike 0

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HostGator Review

HostGator

HostGator's rating: Good hosting provider

Pros and Cons

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