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InMotion Hosting Review 2026

User reviews (1217)

InMotion Hosting is a privately-owned technology company that provides web hosting, cloud-based solutions, and managed services to businesses and entrepreneurs across the globe. With over 170,000 customers, their mission is to bring tools, platforms, and outstanding customer service within anyone’s reach to transform their online presence.

Visit Site InMotion Hosting

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Available coupons 7
About InMotion Hosting:
Owner/CEO:
Todd Robinson
Established:
2001
Phone:
+1 757 416 6575
Email:
[email protected]
Address:
El Segundo, United States of America
Servers Locations:
  • Data centrer in nl
    Amsterdam
  • Data centrer in sg
    Singapore
  • Data centrer in us
    Ashburn, Virginia
  • Data centrer in us
    Los Angeles, California
Servers Locations: 4
  • Amsterdam
    Amsterdam
  • Singapore
    Singapore
  • Ashburn, Virginia
    Ashburn, Virginia
  • Los Angeles, California
    Los Angeles, California
Customer Support: 1
English
Website: English
All languages (1)
English
Support: English
All languages (4)
Live chat
United States
Service Available
3.5/5
Trusted Provider
Features Good
Reliability Mostly credible
User Friendly Good
Support Good
Price Fair value for money
Promotion Good discount
Other Factors Average
Pimploy Sinakorn
Author

Pimploy Sinakorn

Last updated: 18 March 2026

InMotion Hosting

InMotion Hosting is a privately-owned technology company that provides web hosting, cloud-based solutions, and managed services to businesses and entrepreneurs across the globe. With over 170,000 customers, their mission is to bring tools, platforms, and outstanding customer service within anyone’s reach to transform their online presence.

Visit Site

Pros and Cons

Here are the pros and cons of using InMotion Hosting as your hosting platform.

Positives

Exceptional customer loyalty among long-term users — multiple Trustpilot reviewers report 10–15+ years of continuous use, with specific praise for the depth and professionalism of the support team.
All support staff are US-based and undergo rigorous technical training (280 hours minimum), resulting in consistently higher technical depth compared to offshore support models common among budget hosts.
90-day money-back guarantee on shared and VPS plans with terms of 6 months or longer — among the most generous refund windows in the industry.
Developer-friendly stack available even on shared plans: Python, Node.js, Ruby, Git, SSH access — unusual at this price tier.
UltraStack proprietary caching delivers measurable performance gains on higher-tier shared and WordPress plans; server TTFB benchmarks of 200–300ms in US locations are within Google's "good" threshold.
Free website migration (end-to-end: files, databases, email) on all non-entry plans — handled by InMotion's migration team, not the customer.
Upgrade path is seamless: shared → VPS → Dedicated → Enterprise all within the same account, without requiring a platform migration or data move.
Ashburn, VA data center holds HIPAA compliance certification — relevant for healthcare-adjacent businesses that need regulatory assurance from a US host.

Negatives

No live Asia-Pacific data center as of March 2026. Singapore DC is announced but not operationally available. Vietnamese-audience websites will serve content from Los Angeles — a latency of 150–250ms before CDN is applied.
Dual control panel system (AMP + cPanel) is widely described as cluttered, outdated, and confusing, particularly for non-technical users. The two panels can contradict each other in settings.
Phone support is limited to weekday business hours (9 AM–9 PM ET, Mon–Fri) for shared hosting customers — a significant gap if a critical issue arises on a weekend or after hours.
Renewal pricing is steep and not clearly disclosed at the checkout screen: shared hosting renewals jump to $14.99–$25.99/month; VPS plans have been documented doubling at renewal.
Daily backups are not included on the Core (entry) shared plan; only weekly backups are provided. Daily backup add-on costs extra.
Account activation for international (non-US) customers can be delayed 48+ hours due to phone verification and optional photo ID requirements.
The 21% one-star Trustpilot rate is higher than expected for a 4.5-star host — driven primarily by renewal billing complaints and account suspension incidents handled without weekend escalation paths.
No Singapore, Tokyo, or other Asia-Pacific data center currently live — CDN workaround required for acceptable performance outside the US and Europe.

Interesting facts

Discover the unique features that make InMotion Hosting stand out

Phone support is restricted to Monday–Friday, 9 AM–9 PM ET for shared hosting and standard VPS customers. 24/7 phone access is only available on Legacy VPS-3000+ and Dedicated Server tiers.

The promotional pricing structure is unusual: 1-year plans are cheaper than 3-year plans at signup — unlike most competitors, who offer the steepest discount on the longest commitment.

Renewal pricing on shared plans is $14.99–$25.99/month — representing a 3–5× increase over promo rates. VPS plans have been documented doubling at renewal.

New account signups may require phone verification and, in some cases, a government-issued photo ID. This process can take 48+ hours for customers outside the United States, delaying site activation.

Buy 1-year, not 3-year — InMotion's promotional pricing is cheaper on shorter terms. Unlike virtually every other major host, InMotion's 1-year plan is priced lower at signup than the 3-year plan (e.g., Launch shared: $4.59/mo on 1-year vs. $4.99/mo on 3-year). The 3-year plan provides no additional discount — it simply locks you in longer. Sign up for 1 year, evaluate performance, then consider multi-year at renewal if they offer a loyalty discount.

Shared hosting renewal prices are 3–5× higher than promo — and are not displayed prominently at checkout. Shared plans renew at $14.99–$25.99/month, compared to promo rates of $2.29–$13.99/month. G2 reviewers specifically cite this as "jarring" and "difficult to justify for existing customers." The renewal rate is disclosed in the Terms of Service but not shown alongside the promo price during checkout.

Account activation for non-US customers can be delayed 48+ hours. After signup, InMotion may require phone verification and a government-issued photo ID before activating the hosting account. This process is not disclosed prominently on the signup page and has caused significant friction for international customers launching time-sensitive campaigns.

Account suspension for ToS violations may not be resolvable on weekends. A documented Trustpilot review from a 14-year customer describes their business site being suspended on a Friday afternoon for a copyright-related complaint. Despite resolving the offending content within 2.5 hours, the site could not be reinstated until Monday because InMotion's legal review team does not operate on weekends. This is an operational gap specific to ToS-adjacent suspensions — standard technical issues are handled 24/7.

InMotion Hosting's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
4 /5 Good

Strong developer stack (Python, Node.js, Ruby, Git, SSH on shared); UltraStack caching; free SSL, migration, domain credit included; CDN not bundled — must self-configure Cloudflare

Reliability
4 /5 Mostly credible

99.99% uptime SLA marketed; independent tests consistently record 99.9%+ on US-targeted sites; 100% uptime over 2-week test period by Cybernews (July 2025); latency from Vietnam to LA is a practical concern

User Experience
3.6 /5 Good

Dual panel system (AMP + cPanel) creates UX friction — described as "cluttered" and "contradictory" by multiple independent reviewers; not beginner-friendly compared to Hostinger or SiteGround

Support
4 /5 Good

Live chat and ticket quality consistently praised; phone support limited to weekday business hours for shared hosting customers — a meaningful gap for 24/7 operational dependence

Pricing
3 /5 Fair value for money

Competitive promo pricing (1-year cheaper than 3-year); renewal is 3–5× higher; VPS plans double at renewal; daily backups require extra payment on lower shared tiers

Promotions
3.5 /5 Good discount

Seasonal sales (Server Madness) deliver entry pricing from $0.99; no public coupon code ecosystem; loyalty discount of 8–12% available on request

Other Factors
2.5 /5 Average

Singapore DC listed but not live; English-only; ID verification process at signup can delay non-US customers 48+ hours

I recently had the chance to use InMotion Hosting, a well-established company known for its web hosting services. Here’s my experience registering, installing, and setting up a website with their service.

Registration and Setup

The registration process with InMotion Hosting was straightforward and efficient. I was able to select my plan, provide my details, and get my account up and running in no time. The user interface is intuitive, making it easy for both beginners and experienced users alike.

Setting up a website was equally effortless. InMotion Hosting offers a one-click installation feature for over 400 applications, which made the setup process a breeze. I was able to get my website live without having to worry about the technical aspects.

Website Speed

One of the standout features of InMotion Hosting is its speed. My website loaded quickly, providing a smooth user experience. It’s clear that InMotion Hosting has invested in their infrastructure to ensure high-speed performance.

Customer Service

InMotion Hosting’s customer service is commendable. They were responsive and helpful, promptly answering my queries. Their dedication to providing an excellent customer experience was evident throughout my interactions with them.

Conclusion

In conclusion, my experience with InMotion Hosting was overwhelmingly positive. The easy registration and setup process, coupled with the high-speed performance and excellent customer service, makes InMotion Hosting a reliable choice for web hosting services. I would highly recommend InMotion Hosting to anyone looking to create a fast, efficient, and user-friendly website.

InMotion Hosting's FAQs

Is InMotion Hosting easy to use?

Yes, InMotion Hosting is very easy to use. The cPanel control panel is intuitive and user-friendly, even for beginners. InMotion Hosting also offers a wide range of tutorials and documentation to help you get started.

 
What is the uptime guarantee for InMotion Hosting?

InMotion Hosting offers a 99.9% uptime guarantee. This means that your website will be online 99.9% of the time. If your website experiences any downtime, InMotion Hosting will credit your account.

What are the different types of hosting that InMotion Hosting offers?

InMotion Hosting offers a variety of hosting solutions, including:

  • Shared hosting
  • VPS hosting
  • Dedicated hosting
  • Cloud hosting
 
Does InMotion Hosting offer a money-back guarantee?

Yes, InMotion Hosting offers a 90-day money-back guarantee. If you are not satisfied with your hosting plan, you can cancel your account and receive a full refund.

 
How can I contact InMotion Hosting customer support?

InMotion Hosting offers 24/7 customer support via live chat, phone, and email. You can also find a wealth of helpful information in the InMotion Hosting knowledge base.

Does InMotion Hosting offer a free trial?

No, InMotion Hosting does not offer a free trial. However, they do offer a 90-day money-back guarantee, so you can try their services risk-free.

 
How do I transfer my website to InMotion Hosting?

InMotion Hosting offers a free website transfer service. This means that you can transfer your website from another hosting provider to InMotion Hosting without any hassle.

What are some of the features that make InMotion Hosting a good choice for web hosting?

InMotion Hosting offers a variety of features that make it a good choice for web hosting, including:

  • Affordable pricing
  • Reliable uptime
  • Excellent customer support
  • Wide range of hosting solutions
  • Free domain name with select plans
  • Easy to use cPanel control panel
  • Softaculous one-click installer
  • Free website transfer

Latest user reviews

H
Hugo
• 1 years ago
I feel like a lot of these reviews are fake because the experience I've had has just been awful. I purchased the launch assist migration service and it has been nothing but issues after issues. My main site is still not up and running as of writing this review and we keep having to point the DNS back to our old host (which I'm still paying for) because whenever we point it to Inmotion, the site just goes down and we can't get any help from them. The support takes at least 24 hours to get back to you by email and the migration service that was handling my ticket just closed the case on us while we were still sorting through the issues. I made the huge mistake of going in on 3-year commitment with them. Never again.
MD
Mister Daniel
• 1 years ago
After two years of service, I regret to inform you that my experience with your hosting services has been less than satisfactory. The lack of efficient communication channels, particularly the extended wait times to reach the support team via phone and live chat, has been a significant pain point. (Minimum of an hour of waiting to get a support rep)Recently, I encountered a critical issue where three days of my database were lost during a migration process. Despite my repeated attempts to contact your support team, I have yet to receive a satisfactory resolution for this incident.Well, it was escalated. That's about it. Gosh! If you have a business that requires 24/7 availability, please run away.
PH
Philip Harding
• 1 years ago
Access to my websites is often timed out. I have a business to do! Usually, I can regain access on a different device or using a different vpn server, but that does me no good when I'm out and only have one device. iOS usually works- have fun page building on an iPad!
DP
Deval Patel
• 1 years ago
Very bed experiance Don't buy inmotionhosting I have talked with billing team for new hosting support so he conviced me to buy wppro hosting and for that they give me some discount and told me to purchase wp pro server then i have done payment and after order confirmation they give me shared hosting pro version So i have talked to support team so they told me to give extra upgrade money to wp pro versionthat time i told that chat operator to ask first chat operator for hosting detail so he told me " It was his mistake." so you have to give extra for upgrade and i have done cancel this is worst thing which i have phased in my life for hosting if you want proof then message me i will send chat transcript Thanks,Deval Patel
W
WebTCH
• 1 years ago
The support has no experience with servers, and is very slow. I don't recommend it
NB
Noor Baloch
• 1 years ago
Please Stay Away From This Horrible Web Hosting Company!I believe this is one of the worst hosting ever!I have purchased their pro package 2 months ago and shifted my website here.After this i never have a single day with peace of mind because there is always an issue with my hosting.Support Team!Their technical support team have zero knowledge of their own hosting. I discussed my issues with them many times and each time they have a lame excuse.I'm fed up and i want to shift my website to an other hosting. I have wasted my money.
RG
Rich Green
• 1 years ago
I’m very happy with InMotion, but reading what the content of the review should be - actual experience - I don’t recall the last one and unable to provide a specific date. But, when I needed to change my password, they pointed me in the right direction. When my blog needed attention (wasn't loading) the problem was quickly solved. I've been with InMotion for about 10 years, and I'm not going anywhere else.
M
Mauricio
• 1 years ago
AA
Alan Sills (RV Across America)
• 1 years ago
This company is SUPERIOR. They've earned all caps. Their pricing is reasonable; their hosting is VERY reliable and MOST importantly - when tech support is needed (any hour of day or night), they are PROMPT and go ABOVE AND BEYOND
NM
Nikolai Masoni
• 1 years ago
I have had not only a great product but also a great services in the last 4 years. There has been no time I reached out that I am not supported. I will recommend Inmotion to anyone.

InMotion Hosting's Features

Money-Back Guarantee Money-Back Guarantee
Hourly Payments Hourly Payments
Monthly Payments Monthly Payments
Yearly Payments Yearly Payments
Domain Purchase Domain Purchase
REST API REST API
DDOS Protection DDOS Protection
Crypto Accepted Crypto Accepted
Affiliate Program Affiliate Program
Load Balancers Load Balancers
WordPress Hosting WordPress Hosting
VPS Hosting VPS Hosting
Cloud Hosting Cloud Hosting
Shared Hosting Shared Hosting
Website Builder Website Builder
Email Hosting Email Hosting
SSL Certificate(Free) SSL Certificate(Free)
Backup Services Backup Services
CDN Services CDN Services
Unlimited Hosting Unlimited Hosting
Object Storage Object Storage
Kubernetes Kubernetes
WooCommerce Hosting WooCommerce Hosting
Dedicated Server Dedicated Server
Reseller Hosting Reseller Hosting
Malware Scanner Malware Scanner
Two-Factor Authentication (2FA) Two-Factor Authentication (2FA)
Mobile App Mobile App
Free Site Migration Free Site Migration
NVMe SSD Storage NVMe SSD Storage
1-Click WordPress Install 1-Click WordPress Install
WAF Included WAF Included
E-commerce Hosting E-commerce Hosting
Managed WordPress Managed WordPress

Payment method

PayPal is accepted at InMotion Hosting
Visa is accepted at InMotion Hosting
MasterCard is accepted at InMotion Hosting
American Express is accepted at InMotion Hosting
echecks is accepted at InMotion Hosting
Money Orders is accepted at InMotion Hosting
Discover is accepted at InMotion Hosting
User reviews (1217)

User reviews of InMotion Hosting

This is where you can share your experience with InMotion Hosting. Read other users' reviews or write your own to highlight its pros and cons based on real use.

4.1

Reviewed by 1217 users

5
804
4
139
3
52
2
38
1
184
0
0
Share your opinion with the community. Maybe you can help someone.
Write a review
Honest user's ratings is our #1 priority! So bookmakers can't pay to change or delete reviews.
H
Trustpilot
Hugo
United States United States
1 years ago
I feel like a lot of these reviews are…
I feel like a lot of these reviews are fake because the experience I've had has just been awful. I purchased the launch assist migration service and it has been nothing but issues after issues. My main site is still not up and running as of writing this review and we keep having to point the DNS back to our old host (which I'm still paying for) because whenever we point it to Inmotion, the site just goes down and we can't get any help from them. The support takes at least 24 hours to get back to you by email and the migration service that was handling my ticket just closed the case on us while we were still sorting through the issues. I made the huge mistake of going in on 3-year commitment with them. Never again.
Like 0 Dislike 0
MD
Trustpilot
Mister Daniel
France France
1 years ago
The support is really bad.
After two years of service, I regret to inform you that my experience with your hosting services has been less than satisfactory. The lack of efficient communication channels, particularly the extended wait times to reach the support team via phone and live chat, has been a significant pain point. (Minimum of an hour of waiting to get a support rep)Recently, I encountered a critical issue where three days of my database were lost during a migration process. Despite my repeated attempts to contact your support team, I have yet to receive a satisfactory resolution for this incident.Well, it was escalated. That's about it. Gosh! If you have a business that requires 24/7 availability, please run away.
Like 0 Dislike 0
PH
Trustpilot
Philip Harding
United States United States
1 years ago
Access to websites often down uising local device
Access to my websites is often timed out. I have a business to do! Usually, I can regain access on a different device or using a different vpn server, but that does me no good when I'm out and only have one device. iOS usually works- have fun page building on an iPad!
Like 0 Dislike 0
DP
Trustpilot
Deval Patel
India India
1 years ago
Very bed experiance with hosting purchase ...
Very bed experiance Don't buy inmotionhosting I have talked with billing team for new hosting support so he conviced me to buy wppro hosting and for that they give me some discount and told me to purchase wp pro server then i have done payment and after order confirmation they give me shared hosting pro version So i have talked to support team so they told me to give extra upgrade money to wp pro versionthat time i told that chat operator to ask first chat operator for hosting detail so he told me " It was his mistake." so you have to give extra for upgrade and i have done cancel this is worst thing which i have phased in my life for hosting if you want proof then message me i will send chat transcript Thanks,Deval Patel
Like 0 Dislike 0
W
Trustpilot
WebTCH
United Kingdom United Kingdom
1 years ago
Bad hosting company
The support has no experience with servers, and is very slow. I don't recommend it
Like 0 Dislike 0
NB
Trustpilot
Noor Baloch
Pakistan Pakistan
1 years ago
Please Stay Away From This Horrible Web Hosting Company!
Please Stay Away From This Horrible Web Hosting Company!I believe this is one of the worst hosting ever!I have purchased their pro package 2 months ago and shifted my website here.After this i never have a single day with peace of mind because there is always an issue with my hosting.Support Team!Their technical support team have zero knowledge of their own hosting. I discussed my issues with them many times and each time they have a lame excuse.I'm fed up and i want to shift my website to an other hosting. I have wasted my money.
Like 0 Dislike 0
RG
Trustpilot
Rich Green
United States United States
1 years ago
I’m very happy with InMotion
I’m very happy with InMotion, but reading what the content of the review should be - actual experience - I don’t recall the last one and unable to provide a specific date. But, when I needed to change my password, they pointed me in the right direction. When my blog needed attention (wasn't loading) the problem was quickly solved. I've been with InMotion for about 10 years, and I'm not going anywhere else.
Like 0 Dislike 0
M
Trustpilot
Mauricio
Chile Chile
1 years ago
Everything ok!
Like 0 Dislike 0
AA
Trustpilot
Alan Sills (RV Across America)
United States United States
1 years ago
This company is SUPERIOR
This company is SUPERIOR. They've earned all caps. Their pricing is reasonable; their hosting is VERY reliable and MOST importantly - when tech support is needed (any hour of day or night), they are PROMPT and go ABOVE AND BEYOND
Like 0 Dislike 0
NM
Trustpilot
Nikolai Masoni
United Kingdom United Kingdom
1 years ago
Fantastic all the way!!!
I have had not only a great product but also a great services in the last 4 years. There has been no time I reached out that I am not supported. I will recommend Inmotion to anyone.
Like 0 Dislike 0
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InMotion Hosting's Coupons

Below is the list of currently valid coupons provided by InMotion Hosting. Please review the available offers and try applying them at checkout. If a coupon does not work, it may have regional restrictions, usage limits, or may have expired since our last verification.

Save Up to 50% on VPS Hosting Plans
United States

Welcome Coupons & Promo
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Up to 97% OFF on Reseller Hosting Plans
United States

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Web Hosting Services @ $3.99/month
United States

Welcome Coupons & Promo
Web Hosting Services @ $3.99/month
Has bonus worked for you?
Yes
No
NOT REQUIRED
Click to Unlock

Disclosure: Buying through our links...

VPS Hosting - Up To 70% Off On subscriptions
United States

Welcome Coupons & Promo
VPS Hosting - Up To 70% Off On subscriptions
Has bonus worked for you?
Yes
No
NOT REQUIRED
Click to Unlock

Disclosure: Buying through our links...

* TrustHostReview publishes professional hosting reviews with full editorial independence. We use the same transparent standards for every provider. Sometimes we may receive compensation from companies listed here, but it never influences our testing, conclusions, or rankings. Any compensation simply helps cover operating costs like account purchases, testing, and reviewer royalties.