Liquid Web Review

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User reviews (1227)

Liquid Web is a premium managed hosting company founded in 1997. It provides a wide range of hosting solutions, including shared hosting, VPS hosting, dedicated servers, cloud hosting, and managed WordPress hosting. Liquid Web is known for its exceptional customer support, high uptime, and powerful infrastructure. 

 

About Liquid Web:
Owner/CEO:
Jim Geiger
Established:
1997
Phone:
+1-800-580-4985
Address:
2703 Ena Drive, United States of America
Servers Locations:
  • Amsterdam
    Amsterdam
  • Arizona
    Arizona
  • Phoenix
    Phoenix
  • Lansing
    Lansing
  • Michigan
    Michigan
Servers Locations: 5
  • Amsterdam
    Amsterdam
  • Arizona
    Arizona
  • Phoenix
    Phoenix
  • Lansing
    Lansing
  • Michigan
    Michigan
Customer Support: 5
English
Website: English
All languages (5)
English
Support: English
All languages (5)
Live chat
United States
United States Accepted
4.6/5
Perfect Hosting Provider
by Trust Host Review
Features: Excellent
Reliability: Trustworthy
User Friendly: Excellent
Support: Excellent
Price: Very affordable
Promotion: Very generous
Other Factors: Excellent
Lioniel Richard
Author: Lioniel Richard Last updated: 07 June 2024

Review Liquid Web 2024

Liquid Web is a well-established hosting company that has been serving customers for over 25 years. They offer a broad portfolio of products, including dedicated servers, VPS, cloud dedicated, and managed WordPress, among others.

Registration Experience The registration process at Liquid Web is straightforward. However, some users have reported that they were asked for two forms of government ID, which is not an industry standard. This could potentially be a hurdle for some users during the registration process.

Hosting Control Panel Liquid Web offers a choice between cPanel, Plesk, and InterWorx for hosting. This gives users the flexibility to choose the control panel they are most comfortable with. However, not all features are available in the default portal, and some need to be set up in a second, older portal.

Customer Service Liquid Web prides itself on its customer service, referring to its team as the "Most Helpful Humans in Hosting. Many users have praised the level of support provided by Liquid Web. They have found the support team to be responsive, knowledgeable, and helpful. However, some users have had less than satisfactory experiences with the support staff.

 

Liquid Web

Liquid Web is a premium managed hosting company founded in 1997. It provides a wide range of hosting solutions, including shared hosting, VPS hosting, dedicated servers, cloud hosting, and managed WordPress hosting. Liquid Web is known for its exceptional customer support, high uptime, and powerful infrastructure. 

 
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Liquid Web's rating: Perfect hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

The PERFECT reputation ranking is for hosting providers that have many registered users and does not receive severe complaints. These providers deserve your peace of mind.

Parameters Score Why did we give this score?
Features 5 Excellent - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Liquid Web's feature is outstanding. It is one of the best features of the service and is essential for any user who wants to get the most out of the service.
Reliability 5 Trustworthy - Liquid Web is extremely reliable and always meets its promises. They have an outstanding customer service record and are always responsive to customer complaints.
User Friendly 4.7 Excellent - Extremely Easy to Use: Liquid Web is incredibly easy to navigate and use. Users will find it effortlessly to find the information they need or complete tasks.
Support 4.5 Excellent - The support service is excellent. There is a comprehensive user manual and FAQ page. The helpdesk is very responsive and helpful. The support time is very fast and there is live chat with customers. The service supports multiple languages and provides excellent customer service.
Price 4.5 Very affordable - The pricing of Liquid Web is extremely affordable. It is much lower than the average prices of similar services, and there is a lot of flexibility in the price list.
Promotion 4.2 Very generous - Liquid Web offers abundant promotions. Their promotions are top-notch and have an extremely wide reach. There are many bonus programs, discounted codes, or percentage discounts. They have minimal or no conditions for receiving promotions, and their targeted audience is extremely broad. Their rewards programs and loyalty programs are excellent, and their discounts and special offers are extremely frequent and enticing.
Other Factors 4.6 Excellent - The number of customers is extremely high, and the partner reviews are overwhelmingly positive. The company's revenue is also extremely high.

Pros and Cons

Here are the pros and cons of using Liquid Web as your hosting platform.

Positives

  • Liquid Web praised for its knowledgeable, friendly, and responsive staff. They're available 24/7/365 via phone, chat, and email, and seem to genuinely care about resolving customer issues quickly.
  • Uptime guarantee of 99.999%, meaning your website is virtually guaranteed to be online and accessible.
  • Powerful infrastructure and performance.
  • Feature-Packed Plans: Liquid Web offers feature-packed plans that cater to a variety of needs.
  • Security: Liquid Web takes security very seriously, implementing advanced measures to protect your website from cyberattacks. This includes firewalls, intrusion detection/prevention systems, and DDoS protection.

Negatives

  • No Money-Back Guarantee:
  • Compared to budget-friendly hosting providers, Liquid Web's plans can be significantly more expensive.
  • They cater more towards premium managed hosting and high-performance solutions. Those seeking basic shared hosting or budget VPS options might have fewer choices.
  • There have been reports of double charging
  • Some customers mention a significant price jump upon renewal compared to the introductory offer. Be sure to factor in potential long-term costs when evaluating affordability.

Interesting facts

Some customers have raised concerns about privacy, stating that Liquid Web requested personal information that is not standard nor required, as stated in their public privacy policy.
Not ideal for beginners: The focus on managed hosting and advanced features might be overwhelming for users with minimal technical knowledge. They might prefer simpler, more beginner-friendly platforms.
While they offer global services, their data centers are primarily located in the US. This might not be ideal for users requiring specific regional hosting or low latency for certain audiences.
They have nearly 250+ experienced administrators, engineers, and technicians who are dedicated to making your life easier so you can focus on the work you love.
Serving customers for more than 25 years.
187,000+ customers in over 150 countries.
They manage over 500,000+ sites.
They have 500+ hosting professionals on-site.

In conclusion, Liquid Web seems to be a reliable hosting provider with a wide range of products and excellent customer service. However, the registration process and the high costs could be potential drawbacks for some users. As with any service, it’s important to consider your specific needs and do thorough research before making a decision.

Frequently Asked Questions(FAQ)

What is Liquid Web's uptime guarantee?

100% network uptime and 99.999% server uptime.

How do I register a domain with Liquid Web?

You can search and purchase domains through our easy-to-use interface.

What payment methods do you accept?

We accept major credit cards, PayPal, and wire transfers.

How do I get support from Liquid Web?

We offer 24/7/365 support via phone, live chat, and email.

What do user reviews say about Liquid Web?

We have consistently high ratings on platforms like Trustpilot and G2.

Do you offer any promotions for new customers?

Yes, we frequently run promotions that include discounts and free services.

What is your refund policy?

We offer a 30-day money-back guarantee for our hosting plans.

Can I upgrade or downgrade my hosting plan at any time?

Yes, you can easily adjust your plan to meet your changing needs.

How secure is your hosting environment?

We implement industry-leading security measures, including firewalls, DDoS protection, and intrusion detection.

Do you provide dedicated hosting services?

Yes, we offer fully managed and self-managed dedicated servers for maximum performance and control.

Latest user reviews

customer
• 3 days ago
The patience with the customer service rep to help me solve all my problems
Faraz
• 3 days ago
We have been a customer of Liquid Web for over a decade, having purchased a dedicated Linux server due to your excellent US-based phone support in Lansing, Michigan. Historically, our issues were efficiently resolved by senior Linux engineers, which was a significant factor in our decision to choose Liquid Web.However, for almost the past two years, we have noticed a considerable decline in the quality of support. It appears that support has been outsourced to very junior Linux engineers from various locations outside the US. This shift has resulted in our support calls being handled by less experienced engineers, making it challenging to resolve even simple issues in a timely manner. What used to be a quick 2-minute resolution now takes almost an hour, severely impacting our operations.Given the cost of approximately USD $450 per month for a single Linux server, we expected and previously received premium support from knowledgeable senior engineers. The current level of support does not align with our expectations, especially considering the premium we pay for a dedicated server.I understand that junior engineers need opportunities to learn and grow. However, I believe that allocating these engineers to shared or VPS-related services would be more appropriate. Clients with dedicated servers, who rely on prompt and expert assistance, would benefit greatly from having their issues handled by more experienced US-based engineers. A separate phone line that goes directly to US-based engineers or a call transfer request where junior engineers can forward calls to seniors for dedicated server issues would be ideal.Currently, with their support, I have three tickets open: 19527043 (opened on 6/20/2024) and two other tickets (19576178 and 19608547) that follow the same issue. However, I have not received any replies as of yet!
customer
• 1 weeks ago
Very good service
Damon
• 1 weeks ago
In general, the support I received was terrible. It took 20 hours for someone to get back to me that knew what they were doing. Until that time, communication was poor, feedback was very slow, and I kept being told the issue was fixed, when it clearly wasn't. Zero stars for the first part. However, eventually a technician came on-board (Vince) that was able to quickly find the problem and solve the issue. He was responsive and effective. Five stars for Vince's help. Ultimately, the poor service of those first 20 hours proved to be very costly in terms of lost income, but I'm glad it was eventually resolved with Vince's help.
Juan Figueroa
• 1 weeks ago
My experience with the response received from the consultant is very positive, the reported access problem was resolved quickly and the reason why the problem arose was explained to me, which is a plus in the service.
Andy Gladstein
• 1 weeks ago
Team installed ssl certificate on both servers quickly without issue and we were back up and running smoothly.
customer
• 1 weeks ago
Their customer service is awesome, I’ve never had a problem that didn’t get resolved quickly. Highly recommended.
Ricky Clark
• 1 weeks ago
The communications were clear and concise. A solution was immediately provided and action was taken shortly after. The follow up was appreciated.
Nile Projects
• 1 weeks ago
good supportThank you Marsha
customer
• 1 weeks ago
I was wondering how to disable password login via SSH and only allow key login.Support was able to answer my queries and went the extra mile to enable the security settings for me.

Payment method

PayPal
Visa
MasterCard
BankTranfer
American Express

Liquid Web's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
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User reviews of Liquid Web

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4.6

Rated by 1227 users

5
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Liquid Web's Coupons

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