Web.com Review

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User reviews (1236)

Web.com makes building your online dream simple. Drag-and-drop website builder? Check. Beginner-friendly? Absolutely. Expert design options? You bet. They fuel your website's growth with SEO, e-commerce, and rock-solid security. Unmetered bandwidth, 24/7 support, and scalable plans mean your success is their priority. Join the Web.com community and watch your digital vision take flight. Visit today and see how they can get you online, effortlessly.


About Web.com:
Owner/CEO:
Sharon Rowlands
Established:
2008
Phone:
+1-904-687-8428
Address:
5335 Gate Pkwy, Jacksonville, FL 32256, United States
Servers Locations:
  • Toronto, Ontario
    Toronto, Ontario
  • Montreal, Quebec
    Montreal, Quebec
  • Frankfurt
    Frankfurt
  • London
    London
  • Tokyo
    Tokyo
  • Amsterdam
    Amsterdam
  • Singapore
    Singapore
  • Show all
Servers Locations: 12
  • Toronto, Ontario
    Toronto, Ontario
  • Montreal, Quebec
    Montreal, Quebec
  • Frankfurt
    Frankfurt
  • London
    London
  • Tokyo
    Tokyo
  • Amsterdam
    Amsterdam
  • Singapore
    Singapore
  • Los Angeles, California
    Los Angeles, California
  • Dallas, Texas
    Dallas, Texas
  • Chicago, Illinois
    Chicago, Illinois
  • Phoenix, Arizona
    Phoenix, Arizona
  • Ashburn, Virginia
    Ashburn, Virginia
Customer Support: 1
English
Website: English
All languages (1)
English
Support: English
Live chat
United States
United States Accepted
3.8/5
Good Hosting Provider
by Trust Host Review
Features: Good
Reliability: Trustworthy
User Friendly: Excellent
Support: Average
Price: Very affordable
Promotion: Very generous
Other Factors: Good
Andrew Cross
Author: Andrew Cross Last updated: 07 June 2024

Review Web.com 2024

Web.com is a web hosting provider that offers a variety of services. Here’s a summary of reviews from various sources:

HostingAdvice.com rates Web.com with an overall rating of 4.3 out of 51 They highlight the company’s beginner-friendly attitude and its easy-to-use website builder. However, they note that the regular rates after the initial signup rate may not be justified by the quality of hardware, support, or commerce features.
TechRadar also acknowledges Web.com’s beginner-friendly approach and the great variety of options for building a website. They appreciate the free domain name for the first year of use and the intuitive and user-friendly website builde. However, they mention a significant price hike after the promotional period, a rigorous anti-refund policy, overpriced renewal rates for domains, and the lack of support for Windows hosting.
PCMag commends Web.com for successfully pivoting from a traditional web hosting service to a website builder that’s worth your time, attention, and business.

Web.com

Web.com makes building your online dream simple. Drag-and-drop website builder? Check. Beginner-friendly? Absolutely. Expert design options? You bet. They fuel your website's growth with SEO, e-commerce, and rock-solid security. Unmetered bandwidth, 24/7 support, and scalable plans mean your success is their priority. Join the Web.com community and watch your digital vision take flight. Visit today and see how they can get you online, effortlessly.

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Web.com's rating: Good hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.

Parameters Score Why did we give this score?
Features 4 Good - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Web.com's feature is excellent. It provides a high level of value to the user and is easy to use and effective.
Reliability 4.1 Mostly credible - Web.com consistently meets its promises and delivers on time. They have an excellent customer service record and are very responsive to customer complaints.
User Friendly 4.2 Excellent - Extremely Easy to Use: Web.com is incredibly easy to navigate and use. Users will find it effortlessly to find the information they need or complete tasks.
Support 3 Average - The support service is fair. There is a user manual and FAQ page, but they may not be comprehensive. The helpdesk may be slow to respond, but it is generally helpful. The support time may be slow, but there may be live chat with customers. The service may support multiple languages, but not all.
Price 4.1 Very affordable - The pricing of Web.com is extremely affordable. It is much lower than the average prices of similar services, and there is a lot of flexibility in the price list.
Promotion 4.1 Very generous - Web.com offers abundant promotions. Their promotions are top-notch and have an extremely wide reach. There are many bonus programs, discounted codes, or percentage discounts. They have minimal or no conditions for receiving promotions, and their targeted audience is extremely broad. Their rewards programs and loyalty programs are excellent, and their discounts and special offers are extremely frequent and enticing.
Other Factors 3.4 Good - The number of customers is high, and the partner reviews are mostly positive. The company's revenue is also high

Pros and Cons

Here are the pros and cons of using Web.com as your hosting platform.

Positives

  • Affordability: Web.com offers competitive pricing, especially with introductory promotions. Their shared hosting plans are well-suited for budget-conscious individuals and small businesses.
  • Ease of Use: Their drag-and-drop website builder and control panel are generally user-friendly, making it easy for beginners to create and manage their websites.
  • Variety of Features: Web.com offers a good range of services beyond basic hosting, including website building tools, e-commerce solutions, SEO tools, and marketing services.
  • Uptime and Reliability: They have a solid 99.9% uptime guarantee and a good track record for performance.
  • Promotions and Discounts: Regular discounts and promotions make their services even more attractive.

Negatives

  • Limited Advanced Features: Some advanced features like developer tools and server-side scripting are missing compared to competitors.
  • Mixed Support Reviews: User reviews on support are mixed, with some praising helpfulness and others reporting long wait times and difficulty resolving issues.
  • Higher Renewal Prices: Introductory rates can be significantly lower than renewal prices, so be prepared for an increase after the initial term.
  • Limited Storage and Bandwidth: Some plans have limitations on storage and bandwidth, which can be a concern for high-traffic websites or those with large media files.
  • Not Ideal for Scalability: Web.com might not be the best choice for websites expecting significant growth and requiring high-performance hosting solutions.

Interesting facts

Budget: Cost is a major factor, and Web.com's affordability makes it appealing to price-sensitive customers.
Technical Skill Level: Ease of use is important for beginners, and Web.com's user-friendly platform caters to their needs.
Website Needs and Features: Customers looking for specific features like e-commerce or SEO tools might need to compare alternatives based on their requirements.
Scalability and Growth: Businesses expecting significant growth should consider more scalable hosting solutions offered by competitors.
Support Importance: For customers who prioritize reliable and responsive support, mixed reviews about Web.com's support might raise concerns.

In conclusion, Web.com seems to be a solid choice for beginners looking for an easy-to-use platform to launch their website. However, potential users should be aware of the cost implications after the promotional period and the company’s policy on refunds and domain renewals

Frequently Asked Questions(FAQ)

What is the uptime guarantee for Web.com hosting?

We offer a 99.9% uptime guarantee, ensuring your website is always accessible to your visitors.

How do I register a domain name with Web.com?

Simply search for your desired domain name on our website and follow the easy steps to complete the registration process.

What payment methods are accepted by Web.com?

We accept major credit cards, PayPal, and checks.

What level of support can I expect from Web.com?

We provide 24/7 technical support via phone, live chat, and email, ensuring prompt assistance whenever you need it.

What are user reviews like for Web.com?

Our customers consistently rate us highly for our reliable services, easy-to-use platform, and exceptional support.

Does Web.com offer any promotions or discounts?

Yes, we regularly offer promotions and discounts on our hosting plans and domain registrations. Check our website or sign up for our newsletter to stay updated on the latest offers.

How do I transfer my existing website to Web.com?

We provide free website migration services to make it seamless for you to transfer your existing website to our platform.

What is the difference between shared hosting and VPS hosting?

Shared hosting shares server resources with multiple websites, while VPS hosting provides dedicated resources for your website, offering greater flexibility and control.

Can I upgrade my hosting plan with Web.com?

Yes, you can easily upgrade your hosting plan at any time to accommodate your growing website needs.

Does Web.com provide SSL certificates?

Yes, we offer SSL certificates to enhance the security and credibility of your website, protecting your visitors' data and building trust.

Latest user reviews

Dennis Mathias
• 2 days ago
After working with this company over the past few days. They had warm words and even sold me so stuff. But warm words make a tepid bath. They deleted my website and email and won't resurrect it because they say they don't archive over 3 months. But after a week i still don't have email. I am mathiaslink.com. You can check ACR-60185 for more details.
Reuben Gross, PhD
• 2 days ago
Nokia (Sokia?) was fantastic this time and a few days ago. she caught on quickly worked fast and was a pleasure. 'I can't praise enough she is above every tech I ever used! Reuben Gross PhD
Phil
• 2 days ago
The tech was patient and polite. Solved my issue in under 10 minutes.
Patricia King
• 3 days ago
Monique did a PERFECT job for me. She was correcting the sloppy work of previous people who worked on my website. I was particularly impressed with her persistence. In some situations, the software did not make it easy for her to complete the task. She stuck with it until it worked. What a valuable asset she is.
Jeffrey Nigriny
• 4 days ago
I had a technical challenge that I was frustrated about and it was time to renew. I contacted web.com to discuss the issue I had plus whether I should renew. Prakash was understanding and helpful. Replied quickly and was able to perform actions on his side immediately. Normally I find chat support to be the least effective option but in this case, it was perfect.
Paul Ren
• 4 days ago
I had a problem with login to my web.com account. I think it stemmed from the fact that years ago,I bought two domain names from dotster.com.The transition of my account from dotster to web.com did not go smoothly, because my dotster.com login credentials did not work in web.com. To resolve this issue, I chatted with web.com customer service.I was helped by Charan Gouda who was very patient and helpful.Charan made sure I got my web.com login credentials straightened out and that I could find the "Account Management" part of the web.com system, once I logged in. I still have my original 2 domains and I am in the learning process of how to manage them in web.com.
Carla Freestep
• 4 days ago
My problem was resolved over the phone in about 25 minutes. Very helpful and I didn't have to do anything on my end except provide payment.
Alban Willy
• 4 days ago
correct thanks
Steven Krulick
• 5 days ago
Patiently walked me through setting up my new email system. Gave me the time to make sure each step was working right.
Haley Gemader
• 5 days ago
Worse UI, less features, higher prices. Who would NOT switch away from this?

Payment method

PayPal
Visa
MasterCard
BankTranfer
American Express
Discover

Web.com's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
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User reviews of Web.com

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Rated by 1236 users

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