Web.com Review

User reviews (1236)

Web.com makes building your online dream simple. Drag-and-drop website builder? Check. Beginner-friendly? Absolutely. Expert design options? You bet. They fuel your website's growth with SEO, e-commerce, and rock-solid security. Unmetered bandwidth, 24/7 support, and scalable plans mean your success is their priority. Join the Web.com community and watch your digital vision take flight. Visit today and see how they can get you online, effortlessly.

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About Web.com:

Owner/CEO:

Sharon Rowlands

Established:

2008

Phone:

+1-904-687-8428

Email:

[email protected]

Address:

5335 Gate Pkwy, Jacksonville, FL 32256, United States

Servers Locations:

Toronto, Ontario
Montreal, Quebec
Frankfurt
London
Tokyo
Amsterdam
Singapore
Show all

Servers Locations: 12

Toronto, Ontario
Montreal, Quebec
Frankfurt
London
Tokyo
Amsterdam
Singapore
Los Angeles, California
Dallas, Texas
Chicago, Illinois
Phoenix, Arizona
Ashburn, Virginia

Customer Support: 1

Website: English

All languages (1)

Support: English

Live chat

United States Accepted

3.4/5

Good Hosting Provider

by Trust Host Review

Features: Good

Reliability: Mostly credible

User Friendly: Good

Support: Average

Price: Affordable

Promotion: Good discount

Other Factors: Average

Author: Andrew Cross Last updated: 07 February 2025

Web.com

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Web.com's rating: Good hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.

Parameters	Score	Why did we give this score?
Features	3.8	Good - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Web.com's feature is excellent. It provides a high level of value to the user and is easy to use and effective.
Reliability	3.5	Mostly credible - Web.com consistently meets its promises and delivers on time. They have an excellent customer service record and are very responsive to customer complaints.
User Friendly	3.6	Good - Easy to Use: Web.com is very easy to navigate and use. Users will have no trouble finding the information they need or completing tasks.
Support	3	Average - The support service is fair. There is a user manual and FAQ page, but they may not be comprehensive. The helpdesk may be slow to respond, but it is generally helpful. The support time may be slow, but there may be live chat with customers. The service may support multiple languages, but not all.
Price	3.4	Affordable - The pricing of Web.com is affordable. It is slightly lower than the average prices of similar services, and there is some flexibility in the price list.
Promotion	3.7	Good discount - Web.com offers frequent promotions. Their promotions are attractive and have a wide reach. There are a few bonus programs, discounted codes, or percentage discounts. They have a few conditions for receiving promotions, but their targeted audience is broad. Their rewards programs and loyalty programs are strong, and their discounts and special offers are frequent and appealing.
Other Factors	2.5	Average - The number of customers is moderate, and the partner reviews are mixed. The company's revenue is also moderate.

Pros and Cons

Here are the pros and cons of using Web.com as your hosting platform.

Positives

Beginner-friendly website builder
Affordable introductory pricing
Free domain name for the first year
24/7 customer support

Negatives

Limited storage on basic plans
Website builder limitations
Upselling of additional services
Renewal prices are higher

Interesting facts

Offers website design services

Provides marketing tools

Includes e-commerce functionality

Suitable for small businesses

In conclusion, Web.com seems to be a solid choice for beginners looking for an easy-to-use platform to launch their website. However, potential users should be aware of the cost implications after the promotional period and the company’s policy on refunds and domain renewals

Web.com's FAQs

What is the uptime guarantee for Web.com hosting?

We offer a 99.9% uptime guarantee, ensuring your website is always accessible to your visitors.

How do I register a domain name with Web.com?

Simply search for your desired domain name on our website and follow the easy steps to complete the registration process.

What payment methods are accepted by Web.com?

We accept major credit cards, PayPal, and checks.

What level of support can I expect from Web.com?

We provide 24/7 technical support via phone, live chat, and email, ensuring prompt assistance whenever you need it.

What are user reviews like for Web.com?

Our customers consistently rate us highly for our reliable services, easy-to-use platform, and exceptional support.

Does Web.com offer any promotions or discounts?

Yes, we regularly offer promotions and discounts on our hosting plans and domain registrations. Check our website or sign up for our newsletter to stay updated on the latest offers.

How do I transfer my existing website to Web.com?

We provide free website migration services to make it seamless for you to transfer your existing website to our platform.

What is the difference between shared hosting and VPS hosting?

Shared hosting shares server resources with multiple websites, while VPS hosting provides dedicated resources for your website, offering greater flexibility and control.

Can I upgrade my hosting plan with Web.com?

Yes, you can easily upgrade your hosting plan at any time to accommodate your growing website needs.

Does Web.com provide SSL certificates?

Yes, we offer SSL certificates to enhance the security and credibility of your website, protecting your visitors' data and building trust.

Latest user reviews

Dennis Mathias

• 8 months ago

After working with this company over the past few days. They had warm words and even sold me so stuff. But warm words make a tepid bath. They deleted my website and email and won't resurrect it because they say they don't archive over 3 months. But after a week i still don't have email. I am mathiaslink.com. You can check ACR-60185 for more details.

Reuben Gross, PhD

• 8 months ago

Nokia (Sokia?) was fantastic this time and a few days ago. she caught on quickly worked fast and was a pleasure. 'I can't praise enough she is above every tech I ever used! Reuben Gross PhD

Phil

• 8 months ago

The tech was patient and polite. Solved my issue in under 10 minutes.

Patricia King

• 8 months ago

Monique did a PERFECT job for me. She was correcting the sloppy work of previous people who worked on my website. I was particularly impressed with her persistence. In some situations, the software did not make it easy for her to complete the task. She stuck with it until it worked. What a valuable asset she is.

Jeffrey Nigriny

• 8 months ago

I had a technical challenge that I was frustrated about and it was time to renew. I contacted web.com to discuss the issue I had plus whether I should renew. Prakash was understanding and helpful. Replied quickly and was able to perform actions on his side immediately. Normally I find chat support to be the least effective option but in this case, it was perfect.

Paul Ren

• 8 months ago

I had a problem with login to my web.com account. I think it stemmed from the fact that years ago,I bought two domain names from dotster.com.The transition of my account from dotster to web.com did not go smoothly, because my dotster.com login credentials did not work in web.com. To resolve this issue, I chatted with web.com customer service.I was helped by Charan Gouda who was very patient and helpful.Charan made sure I got my web.com login credentials straightened out and that I could find the "Account Management" part of the web.com system, once I logged in. I still have my original 2 domains and I am in the learning process of how to manage them in web.com.

Carla Freestep

• 8 months ago

My problem was resolved over the phone in about 25 minutes. Very helpful and I didn't have to do anything on my end except provide payment.

Alban Willy

• 8 months ago

correct thanks

Steven Krulick

• 8 months ago

Patiently walked me through setting up my new email system. Gave me the time to make sure each step was working right.

Haley Gemader

• 8 months ago

Worse UI, less features, higher prices. Who would NOT switch away from this?

Payment method

Web.com's Features

Money Back Guarantee

Hourly Payments

Monthly Payments

Yearly Payments

Domain Purchase

API

DDOS Protection

Accepts Bitcoin

Affiliate Program

Load Balancers

WordPress Hosting

VPS Hosting

Cloud Hosting

Shared Hosting

Site Builder

Email Service

Free SSL

Backup Services

CDN Services

SEO Hosting

Unlimited Hosting

Object Storage

Streaming Services

User reviews of Web.com

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Rated by 1236 users

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Dennis Mathias

United States

8 months ago

After working with this company over…20 years

Like 0 Dislike 0

Reuben Gross, PhD

United States

8 months ago

Nokia (Sokia?) was fantastic again…

Nokia (Sokia?) was fantastic this time and a few days ago. she caught on quickly worked fast and was a pleasure. 'I can't praise enough she is above every tech I ever used! Reuben Gross PhD

Like 0 Dislike 0

Phil

United States

8 months ago

Quick and Polite

The tech was patient and polite. Solved my issue in under 10 minutes.

Like 0 Dislike 0

Patricia King

United States

8 months ago

Monique did a PERFECT job for me

Like 0 Dislike 0

Jeffrey Nigriny

United States

8 months ago

Excellent chat support for both a technical and business issue

Like 0 Dislike 0

Paul Ren

United States

8 months ago

problem with login to my web.com account

Like 0 Dislike 0

Carla Freestep

United States

8 months ago

My problem was resolved

My problem was resolved over the phone in about 25 minutes. Very helpful and I didn't have to do anything on my end except provide payment.

Like 0 Dislike 0

Alban Willy

France

8 months ago

correct

correct thanks

Like 0 Dislike 0

Steven Krulick

United States

8 months ago

Patiently walked me through setting up…

Patiently walked me through setting up my new email system. Gave me the time to make sure each step was working right.

Like 0 Dislike 0

Haley Gemader

Finland

8 months ago

Worse UI, less features, higher prices

Worse UI, less features, higher prices. Who would NOT switch away from this?

Like 0 Dislike 0

Web.com's Coupons

Unfortunately, we have not found any bonuses that are available to players at Web.com yet. Stay with us, we will update the list right after we got the information from the betting site.

No bonuses available for players from United States

Unfortunately, it seems that Web.com does not offer any bonuses to players from your country.

Web.com Review

Web.com

Web.com's rating: Good hosting provider

Pros and Cons

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