Network Solutions Review

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User reviews (1217)

Find domain names, web hosting and online marketing for their website -- all in one place. Network Solutions aims to help businesses get online and grow online with domain name registration, web hosting and online marketing services.


About Network Solutions:
Owner/CEO:
W.G. Champion Mitchell
Established:
1979
Phone:
1-888-642-9675
Address:
13861 Sunrise Valley Dr Ste 300 Herndon, VA, 20171-6126 United States
Servers Locations:
  • United States
    United States
Servers Locations: 1
  • United States
    United States
Customer Support: 1
English
Website: English
All languages (1)
English
Support: English
Live chat
United States
United States Accepted
1.5/5
Bad Hosting Provider
by Trust Host Review
Features: Poor
Reliability: Not very credible
User Friendly: Below average
Support: Below average
Price: Somewhat expensive
Promotion: Small discount
Other Factors: Poor
Marry Rose
Author: Marry Rose Last updated: 30 August 2024

Review Network Solutions 2024

Network Solutions: A Veteran Presence with Room for Improvement

Network Solutions is a name almost synonymous with the early days of the internet. Founded in 1979, they've been around longer than most, offering a suite of services from domain registration to web hosting. But how do they hold up in today's competitive landscape, especially for seasoned web professionals, sysadmins, and developers? Let's delve into the details.

Hosting Plans & Pricing: Network Solutions provides a standard range of hosting options, including shared, VPS, and dedicated servers. While their pricing isn't the most budget-friendly, particularly at the entry-level, they do offer discounts for multi-year commitments. Experienced users, however, might find the resource allocations on shared plans to be a bit limiting compared to what some competitors offer at similar price points.

Ease of Use: One area where Network Solutions struggles is its user interface. While functional, it feels dated and lacks the intuitive design found in more modern hosting control panels like cPanel or Plesk. This might not be a deal-breaker for tech-savvy users, but it does create a steeper learning curve for those accustomed to more streamlined experiences.

Performance & Server Speed: Uptime and website loading times are crucial for any online presence. Network Solutions generally boasts decent uptime, hovering around industry standards. However, server speeds can be inconsistent. While they utilize data centers located in the US, we've observed faster performance from servers located on the East Coast compared to the West Coast in our testing. This geographical consideration might be important for those targeting specific regions.

Security: Network Solutions does offer essential security features like SSL certificates and daily backups. However, some advanced security measures, like malware scanning and DDoS protection, often come at an additional cost. This "à la carte" approach to security might be a point of contention for experienced users who expect more comprehensive protection as a standard inclusion.

Customer Support: A mixed bag, unfortunately. Network Solutions does offer 24/7 phone and chat support, which is crucial for time-sensitive issues. However, the quality of support can vary. While we've encountered helpful representatives, there have also been instances of long wait times and responses that lacked in-depth technical knowledge.

Data Centers: Network Solutions operates data centers solely within the United States. While this might be suitable for some, it limits options for users who require servers in specific geographical locations for latency or data sovereignty reasons.

The Verdict:

Network Solutions is a well-established name in the industry, but their long history doesn't always translate into a cutting-edge experience. Experienced users might find their services adequate but will likely encounter areas where they fall short compared to more specialized hosting providers. Their pricing, while not outrageous, doesn't always reflect the value proposition, particularly regarding ease of use, server speed consistency, and the need for add-on security features. While their customer support is available around the clock, its effectiveness can be inconsistent. Ultimately, seasoned web professionals should carefully weigh the pros and cons and compare Network Solutions to competitors before committing.

Network Solutions

Find domain names, web hosting and online marketing for their website -- all in one place. Network Solutions aims to help businesses get online and grow online with domain name registration, web hosting and online marketing services.

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Network Solutions's rating: Bad hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

We found many complaints about the service and quality of this provider. Therefore, we decided to rank this hosting provider as "Bad".

Parameters Score Why did we give this score?
Features 1 Poor - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Network Solutions's feature is extremely limited or not present at all. It does not provide any significant value to the user.
Reliability 1.9 Untrustworthy - Network Solutions consistently fails to meet its promises and deliver on time. They have a history of poor customer service and are not responsive to customer complaints.
User Friendly 1.5 Below average - Network Solutions is somewhat difficult to navigate and use. Users may have some trouble finding the information they need or completing tasks.
Support 1.7 Below average - The support service is poor. There may be a user manual or FAQ page, but it is poorly written and does not provide adequate information. The helpdesk may be unresponsive or unhelpful. The support time may be slow and there may be no live chat with customers. The service may not support multiple languages.
Price 1.7 Somewhat expensive - The pricing of Network Solutions is expensive. It is slightly higher than the average prices of similar services, and there is some flexibility in the price list.
Promotion 1.6 Small discount - Network Solutions offers infrequent promotions. Their promotions are not very attractive and have limited reach. There are few bonus programs, discounted codes, or percentage discounts. They have some conditions for receiving promotions, and their targeted audience is somewhat limited. They do not offer many rewards programs, loyalty programs, discounts, or special offers.
Other Factors 0.9 Poor - The number of customers is extremely low, and the partner reviews are overwhelmingly negative. The company's revenue is also very low.

Pros and Cons

Here are the pros and cons of using Network Solutions as your hosting platform.

Positives

  • Pricing does not increase upon renewal.
  • Domain lock is available.
  • DNSSEC is included with all domains.
  • Includes one month of web hosting for free.
  • Long-term domain registration options (e.g., 10, 20, and 100 years)

Negatives

  • Very expensive compared to top competitors.
  • Pricing has a tendency to be deceptive.
  • Domain name privacy is only free for the first year. It costs an extra $3.99 to $4.99 per month thereafter.
  • It advertises that its drag-and-drop website builder is included with the purchase of a domain, but it costs extra.

Interesting facts

Considered easy to use, with tools for quick website building.
Plans range from $5.69 to $31.61 per month.
May be a good choice for those who prioritize ease of use and don't need advanced features.
Variety of services including web hosting, domain name registration, business email, website security services, and more.
Dated interface leading to a subpar user experience.
The process can feel salesy as there are a number of upsells and add-ons in the check-out process.
After users purchase a domain name from Network Solutions, it’s geared toward using the domain with its drag-and-drop site builder.

Please note that these are general observations and the actual experience may vary for different users. It’s always a good idea to do thorough research and consider your specific needs before choosing a service provider.

Network Solutions's FAQs

What is Network Solutions' uptime guarantee?

Network Solutions offers a 99.999% uptime guarantee.

How can I register a domain name with Network Solutions?

You can register a domain name through Network Solutions' website or by calling their customer support team.

What payment methods does Network Solutions accept?

Network Solutions accepts credit cards, PayPal, and bank transfers.

What is the cost of hosting with Network Solutions?

Hosting costs vary depending on the plan you choose. You can view pricing options on Network Solutions' website.

What kind of support does Network Solutions provide?

Network Solutions provides 24/7 customer support via phone, email, and live chat.

What do user reviews say about Network Solutions?

Network Solutions has generally positive user reviews. Customers praise the company's reliability, customer support, and domain registration services.

Does Network Solutions offer any promotions or discounts?

Network Solutions frequently offers promotions and discounts on domain registration and hosting services.

How can I transfer my domain to Network Solutions?

You can transfer your domain to Network Solutions by following the instructions on their website or contacting their customer support team.

What is the difference between shared hosting and dedicated hosting?

Shared hosting is when your website is hosted on a server with other websites. Dedicated hosting is when your website is the only one hosted on a server.

What is the best domain name for my website?

The best domain name for your website is one that is relevant to your business, easy to remember, and short.

Latest user reviews

Ray Blessing
• 4 months ago
I called to renew my web services -- already expired in part and the domain name about to expire. My first customer contact was very positive, helping me get things caught up. Then with a question I had, she transferred me to Chris who further helped me get all services renewed and just what I needed. No sales pitch -- just an honest interaction. Very appreciated!
Steven Ramon
• 4 months ago
Ken from Level I Tech Support was extremely helpful, and guided me through within his scope of my issue. He then transferred me to Level II Support, where my issue was further investigated. He was professional and friendly, HOWEVER, when a subscription for MyTime Support was suggested, I was absolutely told that the subscription was for 'unlimited' assistance. I was NOT told that it is limited to one support call per month. This may be the script that's followed, but I was very miffed when I realized I was lied to. Hence, 3 stars. This said, the subscription is still worth having.
Alis Wol
• 4 months ago
I am very disappointed with Network Solutions. My domai TVDATA.TV , has been down daily, causing major disruptions. I requested an email update (Service Request #ACR-60036) and was told it would take 24-48 hours, but it has been several days with no resolution. Customer support was unhelpful and more focused on upselling than solving my issues. Overall, poor service and unresolved problems have made this a very negative experience.
Oxana S
• 4 months ago
I am very disappointed with Network Solutions. My domain TVDATA.TV , has been down daily, causing major disruptions. I requested an email update (Service Request #ACR-60036) and was told it would take 24-48 hours, but it has been several days with no resolution. Customer support was unhelpful and more focused on upselling than solving my issues. Overall, poor service and unresolved problems have made this a very negative experience.
Gene Mah
• 4 months ago
SSL doesn't automatically re-validate even though I get emails from Network Solutions stating it will re-validate before the validation period ends. I had to threaten the customer service agent before he would get them re-validated immediately instead of waiting 24-48 hours. Why wouldn't you do it unless I threatened to move to a different company? You also have to beg to get the best prices. They don't treat loyal customers with loyalty pricing unless you threaten to leave. NOT a good business practice.
Laura
• 4 months ago
Charan Gouda was very knowledgeable, quick and incredibly helpful. I was very impressed by this service.
中村 学
• 4 months ago
On the domain renewal page, the "SUBMIT" button was not active and I could not renew my domain, but the problem was resolved during the chat.
Ernesto Molina
• 4 months ago
Manoj was great. He was able to solve my issue and explained all the details.
William Donnelly
• 5 months ago
Lea,the wonderful female person who guided me through the process made me feel at ease, as she made her way through my situation, allowing me to know her actions were of my best interests, and I trusted her. I am anxious to see her results, although her voice and words made everything worth while.
Tim Harper
• 5 months ago
Namith was very helpful -- and patient -- when my website wouldn't open and we had problems first with verifying my account and then with restoring it. 5 stars.

Payment method

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MasterCard
American Express
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Network Solutions's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
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User reviews of Network Solutions

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4.4

Rated by 1217 users

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Network Solutions's Coupons

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