Taiwan, Province Of China
Quality service and amazing support
The support team is incredible. Responsive, thoroughly understands all issues, goes above and beyond to resolve problems to the customer's satisfaction. Even things not officially supported are given a best effort to accommodate. For anyone who wants quality hosting with amazing support, I've not found better than Knownhost.
United States
Used them for years, best hosting service Ive been with.
I have used many services in the past, but finally was able to stick with these guys. Product is great. Support is also great. No complaints in over 6 years with these guys.
Canada
The Support is Superior to any other company
I can send an email and in 2 mins I have someone writing to say they're looking at it. Depending on the issue, I say they solve most in 5 mins or less. A few take a little longer as they're more complex. But they manage my server and handle all of my questions (even though I know the answer!), they are polite and, to be honest, it's usually the same 5 people or so who reply to me so I feel like I've built a relationship with the team. Having the same support staff for about 5 years+ truly is a testament to how well KnownHost must treat its employees. The staff is highly trained and knowledgeable in what they're doing. I would say that they have a 99% rate of fixing my issues on the first interaction.
United States
You will be hard pressed to find anyone better!
Our company has been with these guys for about 2 years now. Unfortunately, due to a recent merger we won't be needing their services anymore but us leaving them is not a reflection at all on their exemplary service.Our company has had 4-5 server hosts over the 19 years that I have been involved and without any hesitation I can relay that their customer service and support was #1 among them all, bar none.They were not only speedy to reply initially, but we could see the end result of how diligently they worked to resolve an issue. Trust me when I tell you the response time with the other hosts we dealt with would be anywhere from 6-48 hours so there is no comparison.There is no question should I ever be in need of a webserver host again they will be the first, and likely the only, stop I will have to make.
Canada
Riley A was awesome
Riley A addressed all my concerns promptly and took a bunch of stress off me. Highly recommend knownhost with staff like him! I had some issues with DNS settings and migration but he helped me figure it out in 5 mins@!
Italy
very good support
I have 10 managed VPS , The support they offer is a guarantee of peace of mind for me, they have always solved problems quickly, I would never change this service
Australia
Long time customer, still amazed by Knownhost improvements and support
One key thing about having a VPS server is that you can't know everything. We might be a web design and SEO company, but my server knowledge is not at expert level. Whenever I need help, Knownhost are not only there for me, they do it fast, accurately, and politely. You really can't ask for more :)Highly recommended.
Yemen
I am customer with them for 8+ years
I am customer with them for 8+ years. I love you guys
United States
Great customer support with timely…
Great customer support with timely responses. I'm a new and self taught website builder who knows just enough to be dangerous. Knownhost answered my questions and fixed my issues and provided advice to prevent it from happening again.
United States
Rapid Response, Very Helpful, Above & Beyond Expectations
My website was experiencing extreme lag issues, and I reached out for help, expecting to get the run-around. However, I received a very quick response with a speedy fix to our website issue along with a helpful tip for the future. Friendly and very helpful!! Thank you so much!