Author:
John Macbright
Last updated: 07 February 2025
Review IONOS 2025
IONOS
IONOS is a German internet service provider (ISP) and web hosting company, known primarily for its web hosting services. It is the largest hosting company in Europe, managing over 8 million customer contracts and hosting over 12 million domains.
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Pros and Cons
Here are the pros and cons of using IONOS as your hosting platform.
Positives
- Scalable resources
- Strong security features
- Good uptime
- Variety of hosting options
- Affordable pricing
Negatives
- Customer support can be slow
- Complex interface
- Upselling tactics
- Limited server locations
- Inconsistent performance
Interesting facts
Free domain included
Data centers in Europe and US
Offers both Linux and Windows hosting
1-click app installs
Website builder included
IONOS's FAQs
Latest user reviews
Ionos Customer Service is by far the best I have ever experienced. I rarely write reviews but today, after speaking with two different people who were patient and professional, I felt compelled to give this review. No question is left unanswered. If you need to talk to someone in Billing or Tech Support, it's a painless process. I have been using them for years for myself and my clients.
I needed to cancel because I did not use the service. I was able to get onto the billing department very quickly. Baby Sheen, the representative that I worked with understood my request and assisted promptly. She transferred me to cancelations. There was little wait time. Signing up was also very easy and straightforward.
My first Personal Assistant, Eugene Simon, did solved all the issues I was facing for last 2 days.I would highly recommend IONOS to everyone looking to start their business or switch from other provider.Give them a big try
John was great. I had a complicated set of questions and he explained how to proceed to move my website and domains over to ionos and take advantage of promotions. He explained everything clearly and suggested the exact order of things to do so I would have limited downtime.
I have reached out to this business on a number of occasions to cancel my subscription, this has been ignored and they are convinced that I owe them for unused services. I've just received a letter from bailiffs that they have passed my details onto - outrageous! I'd advise all to stay clear of this business.
Very helpful. Seen that everything was working before disconnecting from me. The problem was one that I created and he helped sort through and find all the right settings to restore.
The representative Ed that I spoke with at ionis. Was extremely helpful, he was very courteous very professional he took his time to understand my issue then he took his time to rectify the problem that I had, he always came back to the line to make sure that I was there and I was still waiting and to let me know that he was still working on my problem I highly recommend ionis
Host was knowledgeable, patient, courteous, very helpful, and delivered on the issues i called in for. Also i was not kept waiting on the phone line.
1. Advertise $9/year; invoice for $122. Invoice date 6 weeks after contract date even though no transfer from Go Daddy was completed; i.e. 10.5 months of registration, pay for 123. Told that I Need to call back next year to cancel the autopay4. No way I will be placing a website here
I requested a domain service and they never gave me the account, it always comes out that my account does not exist BUT they did give me a discount on my credit card.Do not use this service because they do not deliver anything.
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IONOS's Features
Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
