IONOS Review 2026

User reviews (2282)

IONOS is a German internet service provider (ISP) and web hosting company, known primarily for its web hosting services. It is the largest hosting company in Europe, managing over 8 million customer contracts and hosting over 12 million domains.


About IONOS:
Owner/CEO:
Achim Weiß (CEO)
Established:
2018
Phone:
+49 721 170 5-0 / 1-
Email:
N/A
Address:
Elgendorfer Straße 57, 56410 Montabaur, Germany
Servers Locations:
  • Data centrer in de
    Datteln
  • Data centrer in de
    Karlsruhe
  • Data centrer in de
    Montabaur
  • Data centrer in es
    Madrid
  • Data centrer in fr
    Gravelines
  • Data centrer in gb
    Manchester
  • Data centrer in us
    Las Vegas
  • Show all
Servers Locations: 8
  • Datteln
    Datteln
  • Karlsruhe
    Karlsruhe
  • Montabaur
    Montabaur
  • Madrid
    Madrid
  • Gravelines
    Gravelines
  • Manchester
    Manchester
  • Las Vegas
    Las Vegas
  • Ashburn
    Ashburn
Customer Support: 17
English
Website: English
All languages (17)
English
Support: English
All languages (20)
Live chat
United States
Service Available
3.6/5
Trusted Provider
Features Good
Reliability Mostly credible
User Friendly Good
Support Good
Price Affordable
Promotion Good discount
Other Factors Average
Author

John Macbright

Last updated: 20 January 2026

IONOS

IONOS is a German internet service provider (ISP) and web hosting company, known primarily for its web hosting services. It is the largest hosting company in Europe, managing over 8 million customer contracts and hosting over 12 million domains.

Visit Site

Pros and Cons

Here are the pros and cons of using IONOS as your hosting platform.

Positives

Scalable resources
Strong security features
Good uptime
Variety of hosting options
Affordable pricing

Negatives

Customer support can be slow
Complex interface
Upselling tactics
Limited server locations
Inconsistent performance

Interesting facts

Discover the unique features that make IONOS stand out

Free domain included

Data centers in Europe and US

Offers both Linux and Windows hosting

1-click app installs

Website builder included

IONOS's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
4 /5 Good

A practical, modern feature bundle is usually available. Many plans from IONOS include SSL, email, a control panel (e.g., cPanel), and backups. Advanced options—such as staging, premium backup policies, or stronger security—may be reserved for higher tiers, but the overall package supports everyday production use. We also value features that protect performance during traffic spikes (caching, resource isolation, CDN/WAF options).

Reliability
3.8 /5 Mostly credible

Stability is generally solid for most websites. A credible operating history and mostly positive trust signals often support IONOS. Monitoring commonly confirms strong performance consistency: uptime typically in the 99.95%–99.99% range, stable in-region TTFB (often p50 ≤ 400ms, p95 ≤ 900ms), and stress/load tests completing with low error rates (typically ≤ 1%) and controlled response-time increases. Issues may occur, but patterns do not suggest ongoing instability.

User Experience
3.5 /5 Good

Most users will find the platform fairly easy to use. With IONOS, the control panel is typically stable and familiar, and key features are reasonably easy to locate. Some friction may remain (hidden settings, upsell prompts), but common tasks are manageable with basic tutorials and support. Clear usage/performance dashboards (CPU/RAM/IO) improve the overall experience.

Support
3.3 /5 Good

Support is generally dependable for everyday needs. Many providers like IONOS offer multiple channels (often chat + tickets), reasonable response times, and staff who can solve common problems. Complex cases may be escalated, but follow-up tends to be consistent. Typical targets: chat 2–10 minutes first response, ticket/email 1–4 hours first response, and most common issues resolved within 24 hours.

Pricing
3.8 /5 Affordable

Overall value is usually good for the target market. Many plans from IONOS offer meaningful intro discounts, renewals that remain reasonable, and mostly transparent pricing. Some extras may cost more (premium backups, advanced security), but the cost structure is generally easy to understand.

Promotions
3.5 /5 Good discount

Discounts are usually practical and easy to apply. For IONOS, promotions and sale prices are commonly visible, conditions are mostly clear, and checkout is generally reliable. Some deals may require longer terms or apply only to first-time customers, but savings are typically meaningful.

Other Factors
2.5 /5 Average

The provider can look normal but not fully proven in business behavior. Policies for IONOS may exist, yet they can be hard to read, incomplete, or scattered. Signals on refunds, resource limits, and incident communication can be mixed. Nothing is fatal, but it may not feel best-in-class.

IONOS's FAQs

What is the uptime guarantee for IONOS hosting?

IONOS offers a 99.9% uptime guarantee for all hosting plans.

How can I register a domain with IONOS?

Visit IONOS.com and search for your desired domain name. Follow the prompts to complete the registration process.

What payment methods does IONOS accept?

IONOS accepts major credit cards, PayPal, and bank transfers.

How can I contact IONOS support?

IONOS offers 24/7 support via phone, email, and live chat.

What is the customer rating for IONOS?

IONOS has received positive customer reviews for its reliability, performance, and support.

Does IONOS offer any promotions or discounts?

IONOS frequently offers special deals, including discounts on new sign-ups and renewals.

What are the key features of IONOS hosting plans?

IONOS offers a range of hosting plans with features such as SSD storage, unlimited bandwidth, and email accounts.

How can I manage my IONOS hosting account?

IONOS provides an intuitive control panel that allows you to easily manage your hosting account, including managing domains, setting up email, and installing applications.

What is the refund policy for IONOS hosting?

IONOS offers a 30-day money-back guarantee on all hosting plans.

Can IONOS help me with website design and development?

IONOS offers a variety of website design and development services, including website templates, website builders, and professional web design services.

Latest user reviews

joe crane
• 1 years ago
We have been using ionos since we started our venture and they have done nothing but deliver, they are ALWAYS at the end of the phone ready to work with in you on getting your issues resolved, if you are a beginner they have unrivaled products to get you started at the most competitive prices and offers, if you want to develop and expand they are on hand to give you all the tools you need do to so, all while keeping consistency on pricing. You will have to apply yourself in getting things sorted, but they will hold your hand. We had a great experience with yet again another member of their team today *Mich, server team* which has prompted another review from us.
M Tarantino
• 1 years ago
Ionos Customer Service is by far the best I have ever experienced. I rarely write reviews but today, after speaking with two different people who were patient and professional, I felt compelled to give this review. No question is left unanswered. If you need to talk to someone in Billing or Tech Support, it's a painless process. I have been using them for years for myself and my clients.
Khaalid Ali
• 1 years ago
I needed to cancel because I did not use the service. I was able to get onto the billing department very quickly. Baby Sheen, the representative that I worked with understood my request and assisted promptly. She transferred me to cancelations. There was little wait time. Signing up was also very easy and straightforward.
Vishal Singh
• 1 years ago
My first Personal Assistant, Eugene Simon, did solved all the issues I was facing for last 2 days.I would highly recommend IONOS to everyone looking to start their business or switch from other provider.Give them a big try
Jeff Gottesman
• 1 years ago
John was great. I had a complicated set of questions and he explained how to proceed to move my website and domains over to ionos and take advantage of promotions. He explained everything clearly and suggested the exact order of things to do so I would have limited downtime.
Ed Nicholls
• 1 years ago
I have reached out to this business on a number of occasions to cancel my subscription, this has been ignored and they are convinced that I owe them for unused services. I've just received a letter from bailiffs that they have passed my details onto - outrageous! I'd advise all to stay clear of this business.
FS
• 1 years ago
Very helpful. Seen that everything was working before disconnecting from me. The problem was one that I created and he helped sort through and find all the right settings to restore.
Savage Design
• 1 years ago
The representative Ed that I spoke with at ionis. Was extremely helpful, he was very courteous very professional he took his time to understand my issue then he took his time to rectify the problem that I had, he always came back to the line to make sure that I was there and I was still waiting and to let me know that he was still working on my problem I highly recommend ionis
Manny
• 1 years ago
Host was knowledgeable, patient, courteous, very helpful, and delivered on the issues i called in for. Also i was not kept waiting on the phone line.
Charles Elmer
• 1 years ago
1. Advertise $9/year; invoice for $122. Invoice date 6 weeks after contract date even though no transfer from Go Daddy was completed; i.e. 10.5 months of registration, pay for 123. Told that I Need to call back next year to cancel the autopay4. No way I will be placing a website here

Payment method
Show all (9)

PayPal is accepted at IONOS
Visa is accepted at IONOS
MasterCard is accepted at IONOS
Diners is accepted at IONOS
BankTranfer is accepted at IONOS
American Express is accepted at IONOS
Bank Wire is accepted at IONOS
JCB is accepted at IONOS

IONOS's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
User reviews (2282)

User reviews of IONOS

This is where you can share your experience with IONOS. Read other users' reviews or write your own to highlight its pros and cons based on real use.

4.6

Reviewed by 2282 users

5
1925
4
74
3
84
2
18
1
181
0
0
Share your opinion with the community. Maybe you can help someone.
Write a review
Honest user's ratings is our #1 priority! So bookmakers can't pay to change or delete reviews.
1 years ago
Amazing service and reliability
We have been using ionos since we started our venture and they have done nothing but deliver, they are ALWAYS at the end of the phone ready to work with in you on getting your issues resolved, if you are a beginner they have unrivaled products to get you started at the most competitive prices and offers, if you want to develop and expand they are on hand to give you all the tools you need do to so, all while keeping consistency on pricing. You will have to apply yourself in getting things sorted, but they will hold your hand. We had a great experience with yet again another member of their team today *Mich, server team* which has prompted another review from us.
1 years ago
Great Customer Service
Ionos Customer Service is by far the best I have ever experienced. I rarely write reviews but today, after speaking with two different people who were patient and professional, I felt compelled to give this review. No question is left unanswered. If you need to talk to someone in Billing or Tech Support, it's a painless process. I have been using them for years for myself and my clients.
1 years ago
Easy Signup and Cancelation
I needed to cancel because I did not use the service. I was able to get onto the billing department very quickly. Baby Sheen, the representative that I worked with understood my request and assisted promptly. She transferred me to cancelations. There was little wait time. Signing up was also very easy and straightforward.
1 years ago
I would highly recommend IONOS and their support
My first Personal Assistant, Eugene Simon, did solved all the issues I was facing for last 2 days.I would highly recommend IONOS to everyone looking to start their business or switch from other provider.Give them a big try
1 years ago
John was great
John was great. I had a complicated set of questions and he explained how to proceed to move my website and domains over to ionos and take advantage of promotions. He explained everything clearly and suggested the exact order of things to do so I would have limited downtime.
1 years ago
Details passed onto bailiffs?
I have reached out to this business on a number of occasions to cancel my subscription, this has been ignored and they are convinced that I owe them for unused services. I've just received a letter from bailiffs that they have passed my details onto - outrageous! I'd advise all to stay clear of this business.
1 years ago
Very helpful
Very helpful. Seen that everything was working before disconnecting from me. The problem was one that I created and he helped sort through and find all the right settings to restore.
1 years ago
The representative Ed that I spoke with…
The representative Ed that I spoke with at ionis. Was extremely helpful, he was very courteous very professional he took his time to understand my issue then he took his time to rectify the problem that I had, he always came back to the line to make sure that I was there and I was still waiting and to let me know that he was still working on my problem I highly recommend ionis
1 years ago
Host was knowledgeable
Host was knowledgeable, patient, courteous, very helpful, and delivered on the issues i called in for. Also i was not kept waiting on the phone line.
1 years ago
Advertise $9/year; invoice for $12
1. Advertise $9/year; invoice for $122. Invoice date 6 weeks after contract date even though no transfer from Go Daddy was completed; i.e. 10.5 months of registration, pay for 123. Told that I Need to call back next year to cancel the autopay4. No way I will be placing a website here
Glossary.tab_nav_detail.bonuses

IONOS's Coupons

Below is the list of currently valid coupons provided by IONOS. Please review the available offers and try applying them at checkout. If a coupon does not work, it may have regional restrictions, usage limits, or may have expired since our last verification.

Get Up to 93% OFF All Web Hosting Plans (including a FREE domain)
United States

Was $14/month, and now you can get it for just $1/month. No promo code needed.
Has bonus worked for you?
NOT REQUIRED

Up to 93% OFF on IONOS Python Hosting
United States

Up to 93% OFF on IONOS Python Hosting
Has bonus worked for you?
NOT REQUIRED

Get Up to 28% OFF VPS Linux Hosting Plans
United States

VPS hosting at unbeatable prices on Dell Enterprise Servers, now at 28% OFF
Has bonus worked for you?
NOT REQUIRED

15% OFF IONOS Dedicated Server Hosting
United States

15% OFF on IONOS Dedicated Server hosting
Has bonus worked for you?
NOT REQUIRED

* TrustHostReview publishes professional hosting reviews with full editorial independence. We use the same transparent standards for every provider. Sometimes we may receive compensation from companies listed here, but it never influences our testing, conclusions, or rankings. Any compensation simply helps cover operating costs like account purchases, testing, and reviewer royalties.