United States
Great Customer Service
Ionos Customer Service is by far the best I have ever experienced. I rarely write reviews but today, after speaking with two different people who were patient and professional, I felt compelled to give this review. No question is left unanswered. If you need to talk to someone in Billing or Tech Support, it's a painless process. I have been using them for years for myself and my clients.
United States
Easy Signup and Cancelation
I needed to cancel because I did not use the service. I was able to get onto the billing department very quickly. Baby Sheen, the representative that I worked with understood my request and assisted promptly. She transferred me to cancelations. There was little wait time. Signing up was also very easy and straightforward.
India
I would highly recommend IONOS and their support
My first Personal Assistant, Eugene Simon, did solved all the issues I was facing for last 2 days.I would highly recommend IONOS to everyone looking to start their business or switch from other provider.Give them a big try
United States
John was great
John was great. I had a complicated set of questions and he explained how to proceed to move my website and domains over to ionos and take advantage of promotions. He explained everything clearly and suggested the exact order of things to do so I would have limited downtime.
United Kingdom
Details passed onto bailiffs?
I have reached out to this business on a number of occasions to cancel my subscription, this has been ignored and they are convinced that I owe them for unused services. I've just received a letter from bailiffs that they have passed my details onto - outrageous! I'd advise all to stay clear of this business.
United States
Very helpful
Very helpful. Seen that everything was working before disconnecting from me. The problem was one that I created and he helped sort through and find all the right settings to restore.
United States
The representative Ed that I spoke with…
The representative Ed that I spoke with at ionis. Was extremely helpful, he was very courteous very professional he took his time to understand my issue then he took his time to rectify the problem that I had, he always came back to the line to make sure that I was there and I was still waiting and to let me know that he was still working on my problem I highly recommend ionis
United States
Host was knowledgeable
Host was knowledgeable, patient, courteous, very helpful, and delivered on the issues i called in for. Also i was not kept waiting on the phone line.
United States
Advertise $9/year; invoice for $12
1. Advertise $9/year; invoice for $122. Invoice date 6 weeks after contract date even though no transfer from Go Daddy was completed; i.e. 10.5 months of registration, pay for 123. Told that I Need to call back next year to cancel the autopay4. No way I will be placing a website here
Colombia
Do not use this service because they do not deliver anything.
I requested a domain service and they never gave me the account, it always comes out that my account does not exist BUT they did give me a discount on my credit card.Do not use this service because they do not deliver anything.
