Constant Contact Review

User reviews (903)

Constant Contact is a digital marketing platform that has been serving small businesses for over 25 years. It started in 1995 with the mission to give small businesses a way to level the playing field against their larger competitors. What began as an email marketing service has grown into a comprehensive digital marketing solution with a variety of tools designed to help small businesses grow and thrive.

About Constant Contact:
Waltham, MA, USA
Servers Locations:
Servers Locations: 0
Customer Support: 1
Website: English
All languages (1)
Support: English
Live chat
United States
United States Accepted
Questionable Hosting Provider
by Trust Host Review
Features: Average
Reliability: Somewhat credible
User Friendly: Average
Support: Average
Price: Fair value for money
Promotion: Average coupon
Other Factors: Average
Marry Rose
Author: Marry Rose Last updated: 07 June 2024

Review Constant Contact 2024

Constant Contact: A Comprehensive Review

Company Overview

Constant Contact is a leading email marketing and marketing automation platform designed for small businesses and non-profit organizations. With over 20 years of experience, it offers a range of tools and features to help businesses grow their audience, automate marketing campaigns, and track results.

Sit Plans and Prices

Constant Contact offers three pricing plans:

  • Email Basic: Starting at $20/month for up to 500 contacts
  • Email Plus: Starting at $45/month for up to 2,500 contacts, includes advanced features such as A/B testing and dynamic content
  • Email Pro: Starting at $75/month for up to 10,000 contacts, includes additional features such as marketing automation, lead scoring, and social media marketing tools

Ease of Use

Constant Contact is known for its user-friendly interface and intuitive design. It provides drag-and-drop email templates, easy-to-follow wizards, and a knowledge base with helpful resources. Even beginners can quickly get started and create professional-looking emails and marketing campaigns.


Constant Contact's email delivery rates are industry-leading, ensuring that your emails reach their intended recipients. The platform also offers advanced analytics and reporting tools to track the performance of your campaigns and identify areas for improvement.


Constant Contact places a high priority on security. It complies with industry best practices and uses SSL encryption to protect user data. The platform also undergoes regular security audits to ensure the confidentiality and integrity of customer information.

Customer Support

Constant Contact provides excellent customer support through multiple channels, including phone, live chat, email, and a dedicated knowledge base. The support team is responsive, knowledgeable, and eager to help businesses resolve any issues or optimize their campaigns.

Key Features

  • Email marketing: Create and send targeted email campaigns, including personalized newsletters, promotional emails, and automated sequences.
  • Marketing automation: Automate workflows to nurture leads, send triggered emails, and personalize customer experiences.
  • Landing pages: Build landing pages to capture leads, generate sales, or promote events.
  • Social media marketing: Manage social media accounts from Constant Contact and schedule posts to maximize reach and engagement.
  • E-commerce integration: Integrate with popular e-commerce platforms to automate marketing campaigns and track revenue generated from emails.


Constant Contact is an affordable, easy-to-use, and reliable marketing platform that empowers small businesses and non-profits to grow their audience and achieve their marketing goals. With its comprehensive suite of features, excellent customer support, and industry-leading security, it remains a top choice for businesses looking to leverage the power of email marketing and marketing automation.

Constant Contact

Constant Contact is a digital marketing platform that has been serving small businesses for over 25 years. It started in 1995 with the mission to give small businesses a way to level the playing field against their larger competitors. What began as an email marketing service has grown into a comprehensive digital marketing solution with a variety of tools designed to help small businesses grow and thrive.

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Constant Contact's rating: Questionable hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Due to the many negative reviews from users, we have rated this site as
Questionable reputation. This means that the platform has a history of receiving negative feedback. We cannot that guarantee you will not experience the same issues.

Parameters Score Why did we give this score?
Features 2.5 Average - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Constant Contact's feature is good but not great. It provides a significant amount of value to the user, but there is still room for improvement.
Reliability 2.5 Somewhat credible - Constant Contact generally meets its promises and delivers on time. They have a good customer service record and are responsive to customer complaints.
User Friendly 2.5 Average - Somewhat Easy to Use: The website is generally easy to navigate and use. Users may have some minor difficulties finding the information they need or completing tasks.
Support 2.5 Average - The support service is fair. There is a user manual and FAQ page, but they may not be comprehensive. The helpdesk may be slow to respond, but it is generally helpful. The support time may be slow, but there may be live chat with customers. The service may support multiple languages, but not all.
Price 2.5 Fair value for money - The pricing of Constant Contact is fair. It is comparable to the average prices of similar services, and there is some flexibility in the price list.
Promotion 2.5 Average coupon - Constant Contact offers occasional promotions. Their promotions are average and have a moderate reach. There are a few bonus programs, discounted codes, or percentage discounts. They have some conditions for receiving promotions, and their targeted audience is fairly broad. Their rewards programs and loyalty programs are okay, but their discounts and special offers are few and far between.
Other Factors 2.5 Average - The number of customers is moderate, and the partner reviews are mixed. The company's revenue is also moderate.

Pros and Cons

Here are the pros and cons of using Constant Contact as your hosting platform.


  • Constant Contact has a simple and user-friendly interface, making it easy to design email campaigns without needing any coding or previous email marketing experience.
  • It offers a variety of online marketing-related solutions such as lead generation, CRM, and advanced email automation tools.
  • It uniquely has great phone support, which is a rarity, but it’s also notoriously helpful, making Constant Contact a really good choice for beginners.


  • Constant Contact is on the expensive side, especially for businesses with large contact lists or those who plan to grow their contact list immensely.
  • Constant Contact consistently falls short when it comes to automation options.
  • Some users have reported that the email templates look dated.

Frequently Asked Questions(FAQ)

What is Constant Contact's uptime guarantee?

Constant Contact offers a 99.9% uptime guarantee.

How do I register a domain name with Constant Contact?

You can register a domain name through Constant Contact's website or by contacting their customer support team.

What payment options does Constant Contact accept?

Constant Contact accepts major credit cards, PayPal, and ACH.

How can I contact Constant Contact's support team?

You can contact Constant Contact's support team by phone, email, or live chat.

What are customer reviews saying about Constant Contact?

Constant Contact consistently receives positive customer reviews for its reliability, ease of use, and customer support.

Are there any promotions or discounts available for Constant Contact?

Constant Contact offers a variety of promotions and discounts throughout the year, including free trials and referral bonuses.

What types of web hosting services does Constant Contact offer?

Constant Contact offers a range of web hosting services, including shared hosting, VPS hosting, and dedicated hosting.

Does Constant Contact provide email marketing services?

Yes, Constant Contact is a leading provider of email marketing services, offering tools for creating, sending, and tracking email campaigns.

How do I transfer my website to Constant Contact?

Constant Contact offers a free website transfer service to help you move your website to their platform.

What is the difference between Constant Contact and other hosting providers?

Constant Contact stands out from other hosting providers by offering a comprehensive suite of web hosting and marketing services tailored specifically to small businesses.

Latest user reviews

Jacob Wonder
• 1 weeks ago
It is 2024, the majority of devices that open emails are phones, and they STILL don't have a way to edit mobile emails?!?!
Yakir Biegeleisen
• 1 weeks ago
Creating an account is automated, however to cancel, you need to call their customer service during business hours.
• 2 weeks ago
Tyler was great with a follow up when our phone system went down. Got the job done.
• 2 weeks ago
Debbie Arambula
• 2 weeks ago
BETH WAS fun and so helpful!!!!Thank you so very much!!!1
• 4 weeks ago
George Groner
• 4 weeks ago
Katherine was extremely helpful and patient, especially with this boomer.
Paula Mottshaw
• 1 months ago
I had to authenticate a new domain, since our company recently merged and will be disabling the old domain. I looked through the knowledge base and couldn't find anything about accomplishing this (I don't have access to DNS information). Catherine (hopefully I spelled that correctly) from Constant Contact helped me to solve my issue straight away. She made my day so much easier! Thank you!
Joan McCarthy
• 1 months ago
Tyler was competent, listened very well, aimed to please me, was friendly, courteous, respectful, knowledgeable.
NI Retrofit
• 1 months ago
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