✕
EN
United States

Constant Contact Review 2026

User reviews (903)

Constant Contact is a digital marketing platform that has been serving small businesses for over 25 years. It started in 1995 with the mission to give small businesses a way to level the playing field against their larger competitors. What began as an email marketing service has grown into a comprehensive digital marketing solution with a variety of tools designed to help small businesses grow and thrive.

Visit Site Constant Contact
About Constant Contact:
Established:
1995
Email:
N/A
Address:
Waltham, MA, USA
Servers Locations:
Servers Locations: 0
Customer Support: 1
English
Website: English
All languages (1)
English
Support: English
Live chat
United States
Service Available
3.9/5
Trusted Provider
Features Excellent
Reliability Mostly credible
User Friendly Excellent
Support Good
Price Fair value for money
Promotion Good discount
Other Factors Average
Marry Rose
Author

Marry Rose

Last updated: 30 March 2026

Constant Contact

Constant Contact is a digital marketing platform that has been serving small businesses for over 25 years. It started in 1995 with the mission to give small businesses a way to level the playing field against their larger competitors. What began as an email marketing service has grown into a comprehensive digital marketing solution with a variety of tools designed to help small businesses grow and thrive.

Visit Site

Pros and Cons

Here are the pros and cons of using Constant Contact as your hosting platform.

Positives

Leading all-in-one marketing platform that seamlessly combines professional email campaigns with SMS marketing, social media automation, and advanced lead funnels
Highly intuitive drag-and-drop editor allowing non-designers to create high-conversion newsletters and landing pages with minimal technical effort
Exceptional 24/7 human support available via multiple channels, with specific praise for 'Tier 2' technicians who troubleshoot complex campaign publication errors
Robust deliverability infrastructure ensuring that business-critical communications reach the primary inbox rather than being flagged as spam by major mail providers
Comprehensive CRM integration allowing users to track customer engagement across multiple digital touchpoints in a single, unified dashboard
Offers high-value educational resources and creative design advice from support staff, helping small businesses enhance their stakeholder communication strategies

Negatives

Substantial total cost of ownership compared to standalone hosting or simple email tools, with a pricing model that scales aggressively based on contact volume
Complex and non-transparent 'digital wallet' billing system where advance payments can be depleted early due to unannounced monthly rate increases
Reports of predatory billing for seasonal businesses where cancellation failures of a few days result in large, non-refundable annual charges
Significant technical glitches in the recent dashboard refresh, requiring users to refresh pages 5-10 times daily to load content entirely
Persistent corporate spamming where former partners report receiving unwanted marketing emails for over a decade after terminating their relationship
Allegations of unethical commission changes within the partner program, leading to a loss of trust among long-term affiliate marketing professionals
Strict and non-negotiable 14-day refund window which is reported to be enforced even for legitimate billing errors or unintended automatic renewals

Interesting facts

Discover the unique features that make Constant Contact stand out

Founded in 1995 and has grown to serve over 600,000 customers globally, becoming a standard-bearer for the small business email marketing industry

Now operates under the Newfold Digital umbrella (formerly Endurance International Group) following a series of multi-billion dollar private equity acquisitions

Was one of the first major marketing platforms to integrate AI-assisted copywriting and subject line optimization as a standard feature for all users

Maintains a massive physical customer advocate footprint in the US, focusing heavily on verbal phone support which is rare among modern digital service providers

Implements a unique 'Auto-Innovation' cycle where they are currently developing features to allow for the seamless reuse of content blocks across diverse campaigns

Has successfully pivoted from a simple email tool to a full-service 'Growth Partner', offering professional design and marketing advisory services for an additional fee

Constant Contact's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
4.5 /5 Excellent

High-end marketing suite featuring specialized email automation, SMS programs, social media management, and a proprietary website builder integrated with CRM tools

Reliability
4 /5 Mostly credible

Stable marketing delivery platform with high email deliverability rates; however, recent dashboard updates have introduced frequent page reload issues for some users

User Experience
4.2 /5 Excellent

Intuitive drag-and-drop interface designed for non-technical small business owners; however, the recent forced platform 'ambush' has caused navigation frustration for long-term users

Support
3.8 /5 Good

24/7 support via phone and chat; technicians like Shannon are highly praised for determination, though billing disputes for seasonal users are reported as rigid

Pricing
2.5 /5 Fair value for money

Expensive for small lists; utilizes a 'digital wallet' pre-payment system where unannounced rate hikes or contact tier jumps can drain credits faster than anticipated

Promotions
4 /5 Good discount

Active promotional cycles with high-value free trials and seasonal discounts; focuses on capturing new entrepreneurs through massive traditional ad campaigns

Other Factors
3 /5 Average

Strategic marketing giant under Newfold Digital (formerly part of Endurance); faces criticism for persistent spamming of former partners and commission theft allegations

Constant Contact's FAQs

What is Constant Contact's uptime guarantee?

Constant Contact offers a 99.9% uptime guarantee.

How do I register a domain name with Constant Contact?

You can register a domain name through Constant Contact's website or by contacting their customer support team.

What payment options does Constant Contact accept?

Constant Contact accepts major credit cards, PayPal, and ACH.

How can I contact Constant Contact's support team?

You can contact Constant Contact's support team by phone, email, or live chat.

What are customer reviews saying about Constant Contact?

Constant Contact consistently receives positive customer reviews for its reliability, ease of use, and customer support.

Are there any promotions or discounts available for Constant Contact?

Constant Contact offers a variety of promotions and discounts throughout the year, including free trials and referral bonuses.

What types of web hosting services does Constant Contact offer?

Constant Contact offers a range of web hosting services, including shared hosting, VPS hosting, and dedicated hosting.

Does Constant Contact provide email marketing services?

Yes, Constant Contact is a leading provider of email marketing services, offering tools for creating, sending, and tracking email campaigns.

How do I transfer my website to Constant Contact?

Constant Contact offers a free website transfer service to help you move your website to their platform.

What is the difference between Constant Contact and other hosting providers?

Constant Contact stands out from other hosting providers by offering a comprehensive suite of web hosting and marketing services tailored specifically to small businesses.

Latest user reviews

JW
Jacob Wonder
• 1 years ago
It is 2024, the majority of devices that open emails are phones, and they STILL don't have a way to edit mobile emails?!?!
YB
Yakir Biegeleisen
• 1 years ago
Creating an account is automated, however to cancel, you need to call their customer service during business hours.
C
CRAWT.org
• 1 years ago
Tyler was great with a follow up when our phone system went down. Got the job done.
V
vtmmadriver.comgtempaccount.co
• 1 years ago
DA
Debbie Arambula
• 1 years ago
BETH WAS fun and so helpful!!!!Thank you so very much!!!1
D
DJ
• 1 years ago
BETH Was OUTSTANDING! -INFORMATIVE - PATIENT AND VERY HELPFUL! -CLONE HER - PLEASE PLEASE!!!!
GG
George Groner
• 1 years ago
Katherine was extremely helpful and patient, especially with this boomer.
PM
Paula Mottshaw
• 1 years ago
I had to authenticate a new domain, since our company recently merged and will be disabling the old domain. I looked through the knowledge base and couldn't find anything about accomplishing this (I don't have access to DNS information). Catherine (hopefully I spelled that correctly) from Constant Contact helped me to solve my issue straight away. She made my day so much easier! Thank you!
JM
Joan McCarthy
• 1 years ago
Tyler was competent, listened very well, aimed to please me, was friendly, courteous, respectful, knowledgeable.
NR
NI Retrofit
• 1 years ago

Constant Contact's Features

Money-Back Guarantee Money-Back Guarantee
Hourly Payments Hourly Payments
Monthly Payments Monthly Payments
Yearly Payments Yearly Payments
Domain Purchase Domain Purchase
REST API REST API
DDOS Protection DDOS Protection
Crypto Accepted Crypto Accepted
Affiliate Program Affiliate Program
Load Balancers Load Balancers
WordPress Hosting WordPress Hosting
VPS Hosting VPS Hosting
Cloud Hosting Cloud Hosting
Shared Hosting Shared Hosting
Website Builder Website Builder
Email Hosting Email Hosting
SSL Certificate(Free) SSL Certificate(Free)
Backup Services Backup Services
CDN Services CDN Services
Unlimited Hosting Unlimited Hosting
Object Storage Object Storage
Kubernetes Kubernetes
WooCommerce Hosting WooCommerce Hosting
Dedicated Server Dedicated Server
Reseller Hosting Reseller Hosting
Malware Scanner Malware Scanner
Two-Factor Authentication (2FA) Two-Factor Authentication (2FA)
Mobile App Mobile App
Free Site Migration Free Site Migration
NVMe SSD Storage NVMe SSD Storage
1-Click WordPress Install 1-Click WordPress Install
WAF Included WAF Included
E-commerce Hosting E-commerce Hosting
Managed WordPress Managed WordPress
User reviews (903)

User reviews of Constant Contact

This is where you can share your experience with Constant Contact. Read other users' reviews or write your own to highlight its pros and cons based on real use.

4

Reviewed by 903 users

5
541
4
129
3
52
2
23
1
158
0
0
Share your opinion with the community. Maybe you can help someone.
Write a review
Honest user's ratings is our #1 priority! So bookmakers can't pay to change or delete reviews.
JW
Trustpilot
Jacob Wonder
United States United States
1 years ago
The worst email editor
It is 2024, the majority of devices that open emails are phones, and they STILL don't have a way to edit mobile emails?!?!
Like 0 Dislike 0
YB
Trustpilot
Yakir Biegeleisen
United States United States
1 years ago
Difficult to cancel account
Creating an account is automated, however to cancel, you need to call their customer service during business hours.
Like 0 Dislike 0
C
Trustpilot
CRAWT.org
United States United States
1 years ago
Great Follow Up
Tyler was great with a follow up when our phone system went down. Got the job done.
Like 0 Dislike 0
V
Trustpilot
vtmmadriver.comgtempaccount.co
United States United States
1 years ago
EEXCELLENT SERVICE...!!
Like 0 Dislike 0
DA
Trustpilot
Debbie Arambula
United States United States
1 years ago
BETH WAS fun and so helpful!!!! She worked with me over and hour and we had fun!
BETH WAS fun and so helpful!!!!Thank you so very much!!!1
Like 0 Dislike 0
D
Trustpilot
DJ
United States United States
1 years ago
BETH Very Helpful - Great
BETH Was OUTSTANDING! -INFORMATIVE - PATIENT AND VERY HELPFUL! -CLONE HER - PLEASE PLEASE!!!!
Like 0 Dislike 0
GG
Trustpilot
George Groner
United States United States
1 years ago
Katherine was extremely helpful and…
Katherine was extremely helpful and patient, especially with this boomer.
Like 0 Dislike 0
PM
Trustpilot
Paula Mottshaw
United States United States
1 years ago
I had to authenticate a new domain
I had to authenticate a new domain, since our company recently merged and will be disabling the old domain. I looked through the knowledge base and couldn't find anything about accomplishing this (I don't have access to DNS information). Catherine (hopefully I spelled that correctly) from Constant Contact helped me to solve my issue straight away. She made my day so much easier! Thank you!
Like 0 Dislike 0
JM
Trustpilot
Joan McCarthy
United States United States
1 years ago
Tyler was extremely competent
Tyler was competent, listened very well, aimed to please me, was friendly, courteous, respectful, knowledgeable.
Like 0 Dislike 0
NR
Trustpilot
NI Retrofit
United States United States
1 years ago
Super nice and helpful!
Like 0 Dislike 0
Glossary.tab_nav_detail.bonuses

Constant Contact's Coupons

We have been making daily efforts to identify and update the best valid coupons from Constant Contact available in your country. As of this time, the coupons are no longer valid or are currently unavailable. We respectfully request that you remain patient and continue to monitor for updates; the coupons will be reinstated and updated at the earliest possible time.

No promotions currently available for users in United States.
No results image
At this time, we have not found any offers from Constant Contact that apply to your country.

* TrustHostReview publishes professional hosting reviews with full editorial independence. We use the same transparent standards for every provider. Sometimes we may receive compensation from companies listed here, but it never influences our testing, conclusions, or rankings. Any compensation simply helps cover operating costs like account purchases, testing, and reviewer royalties.