Constant Contact Review 2026

User reviews (903)

Constant Contact is a digital marketing platform that has been serving small businesses for over 25 years. It started in 1995 with the mission to give small businesses a way to level the playing field against their larger competitors. What began as an email marketing service has grown into a comprehensive digital marketing solution with a variety of tools designed to help small businesses grow and thrive.


About Constant Contact:
Established:
1995
Email:
N/A
Address:
Waltham, MA, USA
Servers Locations:
Servers Locations: 0
Customer Support: 1
English
Website: English
All languages (1)
English
Support: English
Live chat
United States
Service Available
3.6/5
Trusted Provider
Features Good
Reliability Mostly credible
User Friendly Good
Support Good
Price Fair value for money
Promotion Good discount
Other Factors Average
Author

Marry Rose

Last updated: 07 February 2025

Constant Contact

Constant Contact is a digital marketing platform that has been serving small businesses for over 25 years. It started in 1995 with the mission to give small businesses a way to level the playing field against their larger competitors. What began as an email marketing service has grown into a comprehensive digital marketing solution with a variety of tools designed to help small businesses grow and thrive.

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Pros and Cons

Here are the pros and cons of using Constant Contact as your hosting platform.

Positives

Email marketing focus
User-friendly interface
Good deliverability rates
Strong customer support
Marketing automation features

Negatives

Limited website building tools
Higher pricing compared to competitors
Fewer integrations than some platforms
Basic reporting and analytics
Not ideal for complex marketing needs

Interesting facts

Discover the unique features that make Constant Contact stand out

Established email marketing provider

Suitable for small to medium businesses

Offers a free trial

Provides educational resources

Focus on email list growth

Constant Contact's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
3.8 /5 Good

A practical, modern feature bundle is usually available. Many plans from Constant Contact include SSL, email, a control panel (e.g., cPanel), and backups. Advanced options—such as staging, premium backup policies, or stronger security—may be reserved for higher tiers, but the overall package supports everyday production use. We also value features that protect performance during traffic spikes (caching, resource isolation, CDN/WAF options).

Reliability
3.5 /5 Mostly credible

Stability is generally solid for most websites. A credible operating history and mostly positive trust signals often support Constant Contact. Monitoring commonly confirms strong performance consistency: uptime typically in the 99.95%–99.99% range, stable in-region TTFB (often p50 ≤ 400ms, p95 ≤ 900ms), and stress/load tests completing with low error rates (typically ≤ 1%) and controlled response-time increases. Issues may occur, but patterns do not suggest ongoing instability.

User Experience
4 /5 Good

Most users will find the platform fairly easy to use. With Constant Contact, the control panel is typically stable and familiar, and key features are reasonably easy to locate. Some friction may remain (hidden settings, upsell prompts), but common tasks are manageable with basic tutorials and support. Clear usage/performance dashboards (CPU/RAM/IO) improve the overall experience.

Support
3.9 /5 Good

Support is generally dependable for everyday needs. Many providers like Constant Contact offer multiple channels (often chat + tickets), reasonable response times, and staff who can solve common problems. Complex cases may be escalated, but follow-up tends to be consistent. Typical targets: chat 2–10 minutes first response, ticket/email 1–4 hours first response, and most common issues resolved within 24 hours.

Pricing
3 /5 Fair value for money

Pricing is workable, but it requires careful plan selection. In many cases, Constant Contact has a low entry price, while the real value depends on resource limits and paid add-ons. Renewals can be higher, and some users may need upgrades earlier than expected. It can still be good value when inclusions and limits are clearly understood.

Promotions
3.5 /5 Good discount

Discounts are usually practical and easy to apply. For Constant Contact, promotions and sale prices are commonly visible, conditions are mostly clear, and checkout is generally reliable. Some deals may require longer terms or apply only to first-time customers, but savings are typically meaningful.

Other Factors
2.5 /5 Average

The provider can look normal but not fully proven in business behavior. Policies for Constant Contact may exist, yet they can be hard to read, incomplete, or scattered. Signals on refunds, resource limits, and incident communication can be mixed. Nothing is fatal, but it may not feel best-in-class.

Constant Contact's FAQs

What is Constant Contact's uptime guarantee?

Constant Contact offers a 99.9% uptime guarantee.

How do I register a domain name with Constant Contact?

You can register a domain name through Constant Contact's website or by contacting their customer support team.

What payment options does Constant Contact accept?

Constant Contact accepts major credit cards, PayPal, and ACH.

How can I contact Constant Contact's support team?

You can contact Constant Contact's support team by phone, email, or live chat.

What are customer reviews saying about Constant Contact?

Constant Contact consistently receives positive customer reviews for its reliability, ease of use, and customer support.

Are there any promotions or discounts available for Constant Contact?

Constant Contact offers a variety of promotions and discounts throughout the year, including free trials and referral bonuses.

What types of web hosting services does Constant Contact offer?

Constant Contact offers a range of web hosting services, including shared hosting, VPS hosting, and dedicated hosting.

Does Constant Contact provide email marketing services?

Yes, Constant Contact is a leading provider of email marketing services, offering tools for creating, sending, and tracking email campaigns.

How do I transfer my website to Constant Contact?

Constant Contact offers a free website transfer service to help you move your website to their platform.

What is the difference between Constant Contact and other hosting providers?

Constant Contact stands out from other hosting providers by offering a comprehensive suite of web hosting and marketing services tailored specifically to small businesses.

Latest user reviews

Jacob Wonder
• 1 years ago
It is 2024, the majority of devices that open emails are phones, and they STILL don't have a way to edit mobile emails?!?!
Yakir Biegeleisen
• 1 years ago
Creating an account is automated, however to cancel, you need to call their customer service during business hours.
CRAWT.org
• 1 years ago
Tyler was great with a follow up when our phone system went down. Got the job done.
vtmmadriver.comgtempaccount.co
• 1 years ago
Debbie Arambula
• 1 years ago
BETH WAS fun and so helpful!!!!Thank you so very much!!!1
DJ
• 1 years ago
BETH Was OUTSTANDING! -INFORMATIVE - PATIENT AND VERY HELPFUL! -CLONE HER - PLEASE PLEASE!!!!
George Groner
• 1 years ago
Katherine was extremely helpful and patient, especially with this boomer.
Paula Mottshaw
• 1 years ago
I had to authenticate a new domain, since our company recently merged and will be disabling the old domain. I looked through the knowledge base and couldn't find anything about accomplishing this (I don't have access to DNS information). Catherine (hopefully I spelled that correctly) from Constant Contact helped me to solve my issue straight away. She made my day so much easier! Thank you!
Joan McCarthy
• 1 years ago
Tyler was competent, listened very well, aimed to please me, was friendly, courteous, respectful, knowledgeable.
NI Retrofit
• 1 years ago
User reviews (903)

User reviews of Constant Contact

This is where you can share your experience with Constant Contact. Read other users' reviews or write your own to highlight its pros and cons based on real use.

4

Reviewed by 903 users

5
541
4
129
3
52
2
23
1
158
0
0
Share your opinion with the community. Maybe you can help someone.
Write a review
Honest user's ratings is our #1 priority! So bookmakers can't pay to change or delete reviews.
1 years ago
The worst email editor
It is 2024, the majority of devices that open emails are phones, and they STILL don't have a way to edit mobile emails?!?!
1 years ago
Difficult to cancel account
Creating an account is automated, however to cancel, you need to call their customer service during business hours.
1 years ago
Great Follow Up
Tyler was great with a follow up when our phone system went down. Got the job done.
1 years ago
EEXCELLENT SERVICE...!!
1 years ago
BETH WAS fun and so helpful!!!! She worked with me over and hour and we had fun!
BETH WAS fun and so helpful!!!!Thank you so very much!!!1
1 years ago
BETH Very Helpful - Great
BETH Was OUTSTANDING! -INFORMATIVE - PATIENT AND VERY HELPFUL! -CLONE HER - PLEASE PLEASE!!!!
1 years ago
Katherine was extremely helpful and…
Katherine was extremely helpful and patient, especially with this boomer.
1 years ago
I had to authenticate a new domain
I had to authenticate a new domain, since our company recently merged and will be disabling the old domain. I looked through the knowledge base and couldn't find anything about accomplishing this (I don't have access to DNS information). Catherine (hopefully I spelled that correctly) from Constant Contact helped me to solve my issue straight away. She made my day so much easier! Thank you!
1 years ago
Tyler was extremely competent
Tyler was competent, listened very well, aimed to please me, was friendly, courteous, respectful, knowledgeable.
1 years ago
Super nice and helpful!
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