123-reg Review 2026

User reviews (1158)
123-reg is a renowned web hosting company established in 2000. It boasts an exceptional reputation for providing reliable and affordable hosting solutions. According to data found online, 123-reg has consistently received positive customer reviews, earning an average rating of 4.5 stars on Trustpilot. Its extensive customer base includes individuals, small businesses, and large enterprises, showcasing its versatility and scalability. 123-reg's reputation is further reinforced by its accreditations and partnerships, including being an ICANN-accredited registrar and a Google Cloud Platform partner.

About 123-reg:
Phone:
+44 330 221 1007
Email:
N/A
Address:
Old Vinyl Factory, 252 – 254 Blyth Road, Hayes, Hayes, UK
Servers Locations:
Servers Locations: 0
Customer Support: 0
No live chat
United States
Service Available
3.5/5
Trusted Provider
Features Good
Reliability Mostly credible
User Friendly Good
Support Good
Price Affordable
Promotion Good discount
Other Factors Average
Author

Pimploy Sinakorn

Last updated: 07 February 2025

123-reg

123-reg is a renowned web hosting company established in 2000. It boasts an exceptional reputation for providing reliable and affordable hosting solutions. According to data found online, 123-reg has consistently received positive customer reviews, earning an average rating of 4.5 stars on Trustpilot. Its extensive customer base includes individuals, small businesses, and large enterprises, showcasing its versatility and scalability. 123-reg's reputation is further reinforced by its accreditations and partnerships, including being an ICANN-accredited registrar and a Google Cloud Platform partner.
Visit Site

Pros and Cons

Here are the pros and cons of using 123-reg as your hosting platform.

Positives

Affordable pricing
Beginner-friendly interface
Wide range of services
Domain registration
Email hosting

Negatives

Customer support issues
Inconsistent performance
Upselling tactics
Limited advanced features
Renewal price hikes

Interesting facts

Discover the unique features that make 123-reg stand out

UK based company

Part of GoDaddy group

Established in 2000

Large customer base

Offers website builder

123-reg's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
3.8 /5 Good

A practical, modern feature bundle is usually available. Many plans from 123-reg include SSL, email, a control panel (e.g., cPanel), and backups. Advanced options—such as staging, premium backup policies, or stronger security—may be reserved for higher tiers, but the overall package supports everyday production use. We also value features that protect performance during traffic spikes (caching, resource isolation, CDN/WAF options).

Reliability
3.5 /5 Mostly credible

Stability is generally solid for most websites. A credible operating history and mostly positive trust signals often support 123-reg. Monitoring commonly confirms strong performance consistency: uptime typically in the 99.95%–99.99% range, stable in-region TTFB (often p50 ≤ 400ms, p95 ≤ 900ms), and stress/load tests completing with low error rates (typically ≤ 1%) and controlled response-time increases. Issues may occur, but patterns do not suggest ongoing instability.

User Experience
3.6 /5 Good

Most users will find the platform fairly easy to use. With 123-reg, the control panel is typically stable and familiar, and key features are reasonably easy to locate. Some friction may remain (hidden settings, upsell prompts), but common tasks are manageable with basic tutorials and support. Clear usage/performance dashboards (CPU/RAM/IO) improve the overall experience.

Support
3.2 /5 Good

Support is generally dependable for everyday needs. Many providers like 123-reg offer multiple channels (often chat + tickets), reasonable response times, and staff who can solve common problems. Complex cases may be escalated, but follow-up tends to be consistent. Typical targets: chat 2–10 minutes first response, ticket/email 1–4 hours first response, and most common issues resolved within 24 hours.

Pricing
3.7 /5 Affordable

Overall value is usually good for the target market. Many plans from 123-reg offer meaningful intro discounts, renewals that remain reasonable, and mostly transparent pricing. Some extras may cost more (premium backups, advanced security), but the cost structure is generally easy to understand.

Promotions
3.5 /5 Good discount

Discounts are usually practical and easy to apply. For 123-reg, promotions and sale prices are commonly visible, conditions are mostly clear, and checkout is generally reliable. Some deals may require longer terms or apply only to first-time customers, but savings are typically meaningful.

Other Factors
3 /5 Average

The provider can look normal but not fully proven in business behavior. Policies for 123-reg may exist, yet they can be hard to read, incomplete, or scattered. Signals on refunds, resource limits, and incident communication can be mixed. Nothing is fatal, but it may not feel best-in-class.

123-reg's FAQs

: What is 123-reg's uptime guarantee?

: 123-reg offers a 99.9% uptime guarantee, ensuring your website is accessible to your visitors almost all the time.

: How do I register a domain name with 123-reg?

: Simply search for your desired domain name on our website, select the available option, and complete the checkout process.

: What payment methods does 123-reg accept?

: We accept major credit cards, debit cards, and PayPal for your convenience.

: How can I get support from 123-reg?

: Our knowledgeable support team is available 24/7 via phone, live chat, and email to assist you with any questions or issues.

: What kind of user reviews does 123-reg have?

: We consistently receive positive feedback from our customers, with an average rating of 4.5 out of 5 stars.

: Does 123-reg offer any promotions?

: Yes, we often run special promotions and discounts on domain registrations and web hosting packages. Keep an eye on our website or social media channels for updates.

: Can 123-reg help me transfer my domain to your services?

: Yes, we provide a seamless domain transfer process. Simply follow our step-by-step instructions or contact our support team for assistance.

: What web hosting plans does 123-reg offer?

: We offer a variety of web hosting plans to meet the needs of different websites, ranging from basic shared hosting to advanced cloud solutions.

: Is 123-reg's hosting secure?

: Yes, we take website security seriously. Our hosting plans include SSL certificates, malware scanning, and DDoS protection to safeguard your website and visitor data.

: How do I manage my account with 123-reg?

: Once you create an account, you'll have access to our user-friendly control panel where you can manage your domains, hosting, and other services.

Latest user reviews

Matt K.
• 1 years ago
Hi, I’ve just been interacted with Steven who renewed my domain name and took three minutes of my time completed of this company especially Steven to help out any enquiries
Conceiving Health
• 1 years ago
I have phone customer service twice today and twice I was cut off. There is never any attempt from 123 Reg to contact the customer to ensure continuity of customer support. So even when you call back you don't get to speak to the same person and have to go through the 'many step' verification process all over again! However, its not security I'm reviewing its the customer support - or lack of.On each occasion today , I spoke to a different department 1st sales and 2nd was cancellations.I have purchased two personalised email addresses for my business and I have literally been given a crib sheet to try connect them to my google suite. I have on a number of occasions contacted 123 reg for support and each time they have told me to contact Google. Now I don't know about anybody else but have you every tried to call Google. Its impossible - but I'm willing to stand corrected if anybody can provide me with a number.In previous calls the staff at 123 Reg have been rude about my technical skills, dismissive about my needs and today seemingly just put the phone down when I asked why all they do is refer us to Google.If I had the opportunity I would like to cancel my whole service with 123 Reg and take my custom elsewhere. Opening hours for support are limited and I'm now at the end of my tether regarding the level (or should I say lack) of support they actually offer beyond taking my money....funnily enough, that system works just fine!!!!
piggy Lines
• 1 years ago
Great support today from Razvan-Gabriel. Setting up a link from Google to 123 Reg domain
Suzanne
• 1 years ago
Great customer service from Stephen. Really helpful and sorted the issue (to remove my payment method). Thank-you!
Kingsley chinecherem
• 1 years ago
thank you stephen . he was responsive throughout
Scott
• 1 years ago
Stephen helped fixed an issue i was having with my emails. After advising me what i was trying to do was possible I attempted the fix myself however after 3 failed attempts I returned to Stephen too which he offered to assist his end. I sent the required information and within minutes he had resolved the issue and I could once again receive my emails.
Darren Halls
• 1 years ago
Since my past review of this company, I have had several instances of possibly THE most pleasant customer service experiences with this company. I had an issue with logging in to my account as was not getting anywhere. My email address on ALL my devices suddenly lost password access and it was impossible to reset it.I telephoned the customer service line. They were nothing short of consummate professionals and my issues was resolved in minutes.I am leaving my review below, as it is important to have an objective viewpoint as nothing is perfect all the time.I have no issues in recommending this company to any user.
Emily Miller
• 1 years ago
stephan was very helpful in getting my money back as i hadn’t used the website for months but had money taken out and he made sure it was refunded in the space of 5 minutes
Michelle Mordecai
• 1 years ago
I spoke to 3 representatives during 2 calls. One was very helpful but the customer service of the other 2 was absolutely shocking!! I had called about a problem I had and when I was asking for help, the rep was sighing and talking very abruptly. I asked her why she was being so rude and she ignored me. I said can I speak to someone else and she said I needed to call back and ask for someone else which I did. Spoke to rep number 2 and she said do you want to renew for 1 year or 2 years and I asked how much the 2 year was and abruptly she said well its double the 1 year!! I said I realise that but I don't know how much the 1 year is!! If I didn't need this domain for my business I wouldn't have renewed with 123 Reg. Very disappointing.
Peter Sharpe
• 1 years ago
My domain name was bought for me as a birthday gift from Supanames in 2004 and my girlfriend created a website for me, purely for the purpose of publishing my fishing articles for my own amusement and non-commercial in every way. Support was great, getting personal emails from one of only a small number of people who ran the company.Then they sold out to 123-Reg and everything has been going downhill from there on. Their interface looks flashy, but in reality is cumbersome and almost unfathomable. It is made by geeks for geeks, and woe betide anybody who doesn't have a degree in website publishing. So not great as far as customer service is concerned, but at least affordable for a little-used hobby. Then the bombshell: 123-Reg seems to have been acquired by GoDaddy, which has issued a diktat to fleece their customers by squeezing every last penny out of them. At renewal, my annual cost for my puny little website and an email address has massively increased from £26.50 to £143.86 per annum at a stroke (I excluded the domain name renewal). This must surely set some kind of new record. They try to hide their prices to some extent by only showing them without the added VAT.Edited after reply:I've read the reply but it seems massively complicated and I don't understand it. They provided a link which was supposed to take me to the Control Panel, but it simply sent me through to my basic account details and I couldn't find what their instructions were indicating. I can no longer find my Control Panel anywhere. Their 'Help' has always been so geeky, that if you could understand it, you would be so well versed in computer terminology that you wouldn't need their help in the first place.Step 1 of 3From the Hardware option in the main menu bar, select Server Overview from the drop-down menu.(Can't find that anywhere)Step 2 of 3This will take you to an overview of your server, scroll down to the Control Panel section and click on the URL. This will take you through to the server Control Panel login page.(Totally lost now)

123-reg's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
User reviews (1158)

User reviews of 123-reg

This is where you can share your experience with 123-reg. Read other users' reviews or write your own to highlight its pros and cons based on real use.

4.1

Reviewed by 1158 users

5
866
4
36
3
9
2
22
1
225
0
0
Share your opinion with the community. Maybe you can help someone.
Write a review
Honest user's ratings is our #1 priority! So bookmakers can't pay to change or delete reviews.
1 years ago
Renewed domain name
Hi, I’ve just been interacted with Steven who renewed my domain name and took three minutes of my time completed of this company especially Steven to help out any enquiries
1 years ago
possibly the worse customer service EVER
I have phone customer service twice today and twice I was cut off. There is never any attempt from 123 Reg to contact the customer to ensure continuity of customer support. So even when you call back you don't get to speak to the same person and have to go through the 'many step' verification process all over again! However, its not security I'm reviewing its the customer support - or lack of.On each occasion today , I spoke to a different department 1st sales and 2nd was cancellations.I have purchased two personalised email addresses for my business and I have literally been given a crib sheet to try connect them to my google suite. I have on a number of occasions contacted 123 reg for support and each time they have told me to contact Google. Now I don't know about anybody else but have you every tried to call Google. Its impossible - but I'm willing to stand corrected if anybody can provide me with a number.In previous calls the staff at 123 Reg have been rude about my technical skills, dismissive about my needs and today seemingly just put the phone down when I asked why all they do is refer us to Google.If I had the opportunity I would like to cancel my whole service with 123 Reg and take my custom elsewhere. Opening hours for support are limited and I'm now at the end of my tether regarding the level (or should I say lack) of support they actually offer beyond taking my money....funnily enough, that system works just fine!!!!
1 years ago
Great support today from…
Great support today from Razvan-Gabriel. Setting up a link from Google to 123 Reg domain
1 years ago
Great customer service from Stephen
Great customer service from Stephen. Really helpful and sorted the issue (to remove my payment method). Thank-you!
1 years ago
thank you stephen
thank you stephen . he was responsive throughout
1 years ago
Stephen helped fixed an issue i was…
Stephen helped fixed an issue i was having with my emails. After advising me what i was trying to do was possible I attempted the fix myself however after 3 failed attempts I returned to Stephen too which he offered to assist his end. I sent the required information and within minutes he had resolved the issue and I could once again receive my emails.
1 years ago
A pleasant experience and new practices from this company
Since my past review of this company, I have had several instances of possibly THE most pleasant customer service experiences with this company. I had an issue with logging in to my account as was not getting anywhere. My email address on ALL my devices suddenly lost password access and it was impossible to reset it.I telephoned the customer service line. They were nothing short of consummate professionals and my issues was resolved in minutes.I am leaving my review below, as it is important to have an objective viewpoint as nothing is perfect all the time.I have no issues in recommending this company to any user.
1 years ago
stephan was very helpful in getting my…
stephan was very helpful in getting my money back as i hadn’t used the website for months but had money taken out and he made sure it was refunded in the space of 5 minutes
1 years ago
2 out of 3 reps are rude
I spoke to 3 representatives during 2 calls. One was very helpful but the customer service of the other 2 was absolutely shocking!! I had called about a problem I had and when I was asking for help, the rep was sighing and talking very abruptly. I asked her why she was being so rude and she ignored me. I said can I speak to someone else and she said I needed to call back and ask for someone else which I did. Spoke to rep number 2 and she said do you want to renew for 1 year or 2 years and I asked how much the 2 year was and abruptly she said well its double the 1 year!! I said I realise that but I don't know how much the 1 year is!! If I didn't need this domain for my business I wouldn't have renewed with 123 Reg. Very disappointing.
1 years ago
123 Rip-off
My domain name was bought for me as a birthday gift from Supanames in 2004 and my girlfriend created a website for me, purely for the purpose of publishing my fishing articles for my own amusement and non-commercial in every way. Support was great, getting personal emails from one of only a small number of people who ran the company.Then they sold out to 123-Reg and everything has been going downhill from there on. Their interface looks flashy, but in reality is cumbersome and almost unfathomable. It is made by geeks for geeks, and woe betide anybody who doesn't have a degree in website publishing. So not great as far as customer service is concerned, but at least affordable for a little-used hobby. Then the bombshell: 123-Reg seems to have been acquired by GoDaddy, which has issued a diktat to fleece their customers by squeezing every last penny out of them. At renewal, my annual cost for my puny little website and an email address has massively increased from £26.50 to £143.86 per annum at a stroke (I excluded the domain name renewal). This must surely set some kind of new record. They try to hide their prices to some extent by only showing them without the added VAT.Edited after reply:I've read the reply but it seems massively complicated and I don't understand it. They provided a link which was supposed to take me to the Control Panel, but it simply sent me through to my basic account details and I couldn't find what their instructions were indicating. I can no longer find my Control Panel anywhere. Their 'Help' has always been so geeky, that if you could understand it, you would be so well versed in computer terminology that you wouldn't need their help in the first place.Step 1 of 3From the Hardware option in the main menu bar, select Server Overview from the drop-down menu.(Can't find that anywhere)Step 2 of 3This will take you to an overview of your server, scroll down to the Control Panel section and click on the URL. This will take you through to the server Control Panel login page.(Totally lost now)
Glossary.tab_nav_detail.bonuses

123-reg's Coupons

We have been making daily efforts to identify and update the best valid coupons from 123-reg available in your country. As of this time, the coupons are no longer valid or are currently unavailable. We respectfully request that you remain patient and continue to monitor for updates; the coupons will be reinstated and updated at the earliest possible time.

No promotions currently available for users in United States.
No results image
At this time, we have not found any offers from 123-reg that apply to your country.

* TrustHostReview publishes professional hosting reviews with full editorial independence. We use the same transparent standards for every provider. Sometimes we may receive compensation from companies listed here, but it never influences our testing, conclusions, or rankings. Any compensation simply helps cover operating costs like account purchases, testing, and reviewer royalties.