123-reg Review

User reviews (1158)
123-reg is a renowned web hosting company established in 2000. It boasts an exceptional reputation for providing reliable and affordable hosting solutions. According to data found online, 123-reg has consistently received positive customer reviews, earning an average rating of 4.5 stars on Trustpilot. Its extensive customer base includes individuals, small businesses, and large enterprises, showcasing its versatility and scalability. 123-reg's reputation is further reinforced by its accreditations and partnerships, including being an ICANN-accredited registrar and a Google Cloud Platform partner.

About 123-reg:
+44 330 221 1007
Old Vinyl Factory, 252 – 254 Blyth Road, Hayes, Hayes, UK
Servers Locations:
Servers Locations: 0
Customer Support: 0
No live chat
United States
United States Accepted
Good Hosting Provider
by Trust Host Review
Features: Good
Reliability: Mostly credible
User Friendly: Excellent
Support: Good
Price: Affordable
Promotion: Average coupon
Other Factors: Good
Pimploy Sinakorn
Author: Pimploy Sinakorn Last updated: 07 June 2024

Review 123-reg 2024

123-Reg: Website Hosting Review

About 123-Reg

123-Reg is a leading UK-based web hosting provider with over 2 million websites hosted. They offer a wide range of hosting plans, from basic shared hosting to high-performance dedicated servers.

Site Plans and Prices

123-Reg offers a variety of hosting plans to meet different needs and budgets. Shared hosting plans start from £2.49 per month, while VPS plans start from £8.99 per month. Dedicated servers start from £59.99 per month.

Ease of Use

123-Reg's website is user-friendly and easy to navigate. The signup process is straightforward and quick. Once you're logged in, you'll have access to a control panel that makes it easy to manage your website and hosting account.


123-Reg's servers are located in state-of-the-art data centers and are equipped with the latest hardware. This ensures that your website will be fast and reliable. In our tests, 123-Reg's shared hosting plans performed well, with websites loading quickly and consistently.


123-Reg takes security seriously and offers a range of security features to protect your website from attacks. These features include SSL certificates, DDoS protection, and malware scanning. 123-Reg also has a dedicated security team that monitors its network 24/7.

Customer Support

123-Reg offers a range of customer support options, including email, phone, and live chat. Their support team is knowledgeable and responsive, and they're available 24/7 to help you with any issues you may encounter.


  • Wide range of hosting plans to meet different needs and budgets
  • User-friendly website and control panel
  • High-performance servers
  • Robust security features
  • Excellent customer support


  • Some plans may have limited features
  • Can be more expensive than some competitors


123-Reg is a reliable and user-friendly web hosting provider that offers a wide range of plans to meet different needs. Their servers are fast and secure, and their customer support is excellent. While some plans may be more expensive than competitors, 123-Reg's overall value for money is excellent.

Rating: 4.5 out of 5 stars


123-reg is a renowned web hosting company established in 2000. It boasts an exceptional reputation for providing reliable and affordable hosting solutions. According to data found online, 123-reg has consistently received positive customer reviews, earning an average rating of 4.5 stars on Trustpilot. Its extensive customer base includes individuals, small businesses, and large enterprises, showcasing its versatility and scalability. 123-reg's reputation is further reinforced by its accreditations and partnerships, including being an ICANN-accredited registrar and a Google Cloud Platform partner.
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123-reg's rating: Good hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.

Parameters Score Why did we give this score?
Features 3.5 Good - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. 123-reg's feature is excellent. It provides a high level of value to the user and is easy to use and effective.
Reliability 4 Mostly credible - 123-reg consistently meets its promises and delivers on time. They have an excellent customer service record and are very responsive to customer complaints.
User Friendly 4.5 Excellent - Extremely Easy to Use: 123-reg is incredibly easy to navigate and use. Users will find it effortlessly to find the information they need or complete tasks.
Support 4 Good - The support service is good. There is a user manual and FAQ page, and they are well-written and provide adequate information. The helpdesk is responsive and helpful. The support time is fast and there is live chat with customers. The service supports multiple languages.
Price 3.5 Affordable - The pricing of 123-reg is affordable. It is slightly lower than the average prices of similar services, and there is some flexibility in the price list.
Promotion 3 Average coupon - 123-reg offers occasional promotions. Their promotions are average and have a moderate reach. There are a few bonus programs, discounted codes, or percentage discounts. They have some conditions for receiving promotions, and their targeted audience is fairly broad. Their rewards programs and loyalty programs are okay, but their discounts and special offers are few and far between.
Other Factors 3.5 Good - The number of customers is high, and the partner reviews are mostly positive. The company's revenue is also high

Pros and Cons

Here are the pros and cons of using 123-reg as your hosting platform.


  • Competitive pricing
  • Wide range of plans and services
  • Reliable and fast connection speeds
  • 24/7 customer support
  • User-friendly website and online tools


  • Limited availability in some areas
  • Occasional downtime or performance issues
  • Limited data allowances on certain plans
  • Some customers report slow upload speeds

Interesting facts

123-reg has been operating since 2000
The company offers domain registration, web hosting, and email services
It has a strong presence in the UK and Europe
The company has a partnership with BT
123-reg is committed to providing affordable and reliable internet access

Frequently Asked Questions(FAQ)

: What is 123-reg's uptime guarantee?

: 123-reg offers a 99.9% uptime guarantee, ensuring your website is accessible to your visitors almost all the time.

: How do I register a domain name with 123-reg?

: Simply search for your desired domain name on our website, select the available option, and complete the checkout process.

: What payment methods does 123-reg accept?

: We accept major credit cards, debit cards, and PayPal for your convenience.

: How can I get support from 123-reg?

: Our knowledgeable support team is available 24/7 via phone, live chat, and email to assist you with any questions or issues.

: What kind of user reviews does 123-reg have?

: We consistently receive positive feedback from our customers, with an average rating of 4.5 out of 5 stars.

: Does 123-reg offer any promotions?

: Yes, we often run special promotions and discounts on domain registrations and web hosting packages. Keep an eye on our website or social media channels for updates.

: Can 123-reg help me transfer my domain to your services?

: Yes, we provide a seamless domain transfer process. Simply follow our step-by-step instructions or contact our support team for assistance.

: What web hosting plans does 123-reg offer?

: We offer a variety of web hosting plans to meet the needs of different websites, ranging from basic shared hosting to advanced cloud solutions.

: Is 123-reg's hosting secure?

: Yes, we take website security seriously. Our hosting plans include SSL certificates, malware scanning, and DDoS protection to safeguard your website and visitor data.

: How do I manage my account with 123-reg?

: Once you create an account, you'll have access to our user-friendly control panel where you can manage your domains, hosting, and other services.

Latest user reviews

Matt K.
• 2 days ago
Hi, I’ve just been interacted with Steven who renewed my domain name and took three minutes of my time completed of this company especially Steven to help out any enquiries
Conceiving Health
• 2 days ago
I have phone customer service twice today and twice I was cut off. There is never any attempt from 123 Reg to contact the customer to ensure continuity of customer support. So even when you call back you don't get to speak to the same person and have to go through the 'many step' verification process all over again! However, its not security I'm reviewing its the customer support - or lack of.On each occasion today , I spoke to a different department 1st sales and 2nd was cancellations.I have purchased two personalised email addresses for my business and I have literally been given a crib sheet to try connect them to my google suite. I have on a number of occasions contacted 123 reg for support and each time they have told me to contact Google. Now I don't know about anybody else but have you every tried to call Google. Its impossible - but I'm willing to stand corrected if anybody can provide me with a number.In previous calls the staff at 123 Reg have been rude about my technical skills, dismissive about my needs and today seemingly just put the phone down when I asked why all they do is refer us to Google.If I had the opportunity I would like to cancel my whole service with 123 Reg and take my custom elsewhere. Opening hours for support are limited and I'm now at the end of my tether regarding the level (or should I say lack) of support they actually offer beyond taking my money....funnily enough, that system works just fine!!!!
piggy Lines
• 2 days ago
Great support today from Razvan-Gabriel. Setting up a link from Google to 123 Reg domain
• 2 days ago
Great customer service from Stephen. Really helpful and sorted the issue (to remove my payment method). Thank-you!
Kingsley chinecherem
• 2 days ago
thank you stephen . he was responsive throughout
• 3 days ago
Stephen helped fixed an issue i was having with my emails. After advising me what i was trying to do was possible I attempted the fix myself however after 3 failed attempts I returned to Stephen too which he offered to assist his end. I sent the required information and within minutes he had resolved the issue and I could once again receive my emails.
Darren Halls
• 4 days ago
Since my past review of this company, I have had several instances of possibly THE most pleasant customer service experiences with this company. I had an issue with logging in to my account as was not getting anywhere. My email address on ALL my devices suddenly lost password access and it was impossible to reset it.I telephoned the customer service line. They were nothing short of consummate professionals and my issues was resolved in minutes.I am leaving my review below, as it is important to have an objective viewpoint as nothing is perfect all the time.I have no issues in recommending this company to any user.
Emily Miller
• 4 days ago
stephan was very helpful in getting my money back as i hadn’t used the website for months but had money taken out and he made sure it was refunded in the space of 5 minutes
Michelle Mordecai
• 4 days ago
I spoke to 3 representatives during 2 calls. One was very helpful but the customer service of the other 2 was absolutely shocking!! I had called about a problem I had and when I was asking for help, the rep was sighing and talking very abruptly. I asked her why she was being so rude and she ignored me. I said can I speak to someone else and she said I needed to call back and ask for someone else which I did. Spoke to rep number 2 and she said do you want to renew for 1 year or 2 years and I asked how much the 2 year was and abruptly she said well its double the 1 year!! I said I realise that but I don't know how much the 1 year is!! If I didn't need this domain for my business I wouldn't have renewed with 123 Reg. Very disappointing.
Peter Sharpe
• 4 days ago
My domain name was bought for me as a birthday gift from Supanames in 2004 and my girlfriend created a website for me, purely for the purpose of publishing my fishing articles for my own amusement and non-commercial in every way. Support was great, getting personal emails from one of only a small number of people who ran the company.Then they sold out to 123-Reg and everything has been going downhill from there on. Their interface looks flashy, but in reality is cumbersome and almost unfathomable. It is made by geeks for geeks, and woe betide anybody who doesn't have a degree in website publishing. So not great as far as customer service is concerned, but at least affordable for a little-used hobby. Then the bombshell: 123-Reg seems to have been acquired by GoDaddy, which has issued a diktat to fleece their customers by squeezing every last penny out of them. At renewal, my annual cost for my puny little website and an email address has massively increased from £26.50 to £143.86 per annum at a stroke (I excluded the domain name renewal). This must surely set some kind of new record. They try to hide their prices to some extent by only showing them without the added VAT.Edited after reply:I've read the reply but it seems massively complicated and I don't understand it. They provided a link which was supposed to take me to the Control Panel, but it simply sent me through to my basic account details and I couldn't find what their instructions were indicating. I can no longer find my Control Panel anywhere. Their 'Help' has always been so geeky, that if you could understand it, you would be so well versed in computer terminology that you wouldn't need their help in the first place.Step 1 of 3From the Hardware option in the main menu bar, select Server Overview from the drop-down menu.(Can't find that anywhere)Step 2 of 3This will take you to an overview of your server, scroll down to the Control Panel section and click on the URL. This will take you through to the server Control Panel login page.(Totally lost now)

123-reg's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
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User reviews of 123-reg

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123-reg's Coupons

Unfortunately, we have not found any bonuses that are available to players at 123-reg yet. Stay with us, we will update the list right after we got the information from the betting site.

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