123-reg Review

Hi, I’ve just been interacted with Steven who renewed my domain name and took three minutes of my time completed of this company especially Steven to help out any enquiries

I have phone customer service twice today and twice I was cut off. There is never any attempt from 123 Reg to contact the customer to ensure continuity of customer support. So even when you call back you don't get to speak to the same person and have to go through the 'many step' verification process all over again! However, its not security I'm reviewing its the customer support - or lack of.On each occasion today , I spoke to a different department 1st sales and 2nd was cancellations.I have purchased two personalised email addresses for my business and I have literally been given a crib sheet to try connect them to my google suite. I have on a number of occasions contacted 123 reg for support and each time they have told me to contact Google. Now I don't know about anybody else but have you every tried to call Google. Its impossible - but I'm willing to stand corrected if anybody can provide me with a number.In previous calls the staff at 123 Reg have been rude about my technical skills, dismissive about my needs and today seemingly just put the phone down when I asked why all they do is refer us to Google.If I had the opportunity I would like to cancel my whole service with 123 Reg and take my custom elsewhere. Opening hours for support are limited and I'm now at the end of my tether regarding the level (or should I say lack) of support they actually offer beyond taking my money....funnily enough, that system works just fine!!!!

Great support today from Razvan-Gabriel. Setting up a link from Google to 123 Reg domain

Great customer service from Stephen. Really helpful and sorted the issue (to remove my payment method). Thank-you!

thank you stephen . he was responsive throughout

Stephen helped fixed an issue i was having with my emails. After advising me what i was trying to do was possible I attempted the fix myself however after 3 failed attempts I returned to Stephen too which he offered to assist his end. I sent the required information and within minutes he had resolved the issue and I could once again receive my emails.

Since my past review of this company, I have had several instances of possibly THE most pleasant customer service experiences with this company. I had an issue with logging in to my account as was not getting anywhere. My email address on ALL my devices suddenly lost password access and it was impossible to reset it.I telephoned the customer service line. They were nothing short of consummate professionals and my issues was resolved in minutes.I am leaving my review below, as it is important to have an objective viewpoint as nothing is perfect all the time.I have no issues in recommending this company to any user.

stephan was very helpful in getting my money back as i hadn’t used the website for months but had money taken out and he made sure it was refunded in the space of 5 minutes

I spoke to 3 representatives during 2 calls. One was very helpful but the customer service of the other 2 was absolutely shocking!! I had called about a problem I had and when I was asking for help, the rep was sighing and talking very abruptly. I asked her why she was being so rude and she ignored me. I said can I speak to someone else and she said I needed to call back and ask for someone else which I did. Spoke to rep number 2 and she said do you want to renew for 1 year or 2 years and I asked how much the 2 year was and abruptly she said well its double the 1 year!! I said I realise that but I don't know how much the 1 year is!! If I didn't need this domain for my business I wouldn't have renewed with 123 Reg. Very disappointing.

My domain name was bought for me as a birthday gift from Supanames in 2004 and my girlfriend created a website for me, purely for the purpose of publishing my fishing articles for my own amusement and non-commercial in every way. Support was great, getting personal emails from one of only a small number of people who ran the company.Then they sold out to 123-Reg and everything has been going downhill from there on. Their interface looks flashy, but in reality is cumbersome and almost unfathomable. It is made by geeks for geeks, and woe betide anybody who doesn't have a degree in website publishing. So not great as far as customer service is concerned, but at least affordable for a little-used hobby. Then the bombshell: 123-Reg seems to have been acquired by GoDaddy, which has issued a diktat to fleece their customers by squeezing every last penny out of them. At renewal, my annual cost for my puny little website and an email address has massively increased from £26.50 to £143.86 per annum at a stroke (I excluded the domain name renewal). This must surely set some kind of new record. They try to hide their prices to some extent by only showing them without the added VAT.Edited after reply:I've read the reply but it seems massively complicated and I don't understand it. They provided a link which was supposed to take me to the Control Panel, but it simply sent me through to my basic account details and I couldn't find what their instructions were indicating. I can no longer find my Control Panel anywhere. Their 'Help' has always been so geeky, that if you could understand it, you would be so well versed in computer terminology that you wouldn't need their help in the first place.Step 1 of 3From the Hardware option in the main menu bar, select Server Overview from the drop-down menu.(Can't find that anywhere)Step 2 of 3This will take you to an overview of your server, scroll down to the Control Panel section and click on the URL. This will take you through to the server Control Panel login page.(Totally lost now)