WebFaction Review 2026

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WebFaction is a widely respected web hosting company known for its reliability, performance, and customer support. With over two decades of experience, the company has a strong reputation among developers and small businesses alike. WebFaction boasts an impressive customer base of over 500,000 websites, including notable clients such as Reddit, Lyft, and Instacart. The company's data centers are located in the United States and Europe, ensuring fast and secure hosting for websites globally.

About WebFaction:
Owner/CEO:
Linode LLC
Established:
2003
Address:
601 Union Street, Suite 601, Seattle, WA 98101, USA
Servers Locations:
Servers Locations: 0
Customer Support: 0
No live chat
United States
United States Accepted
3.8/5
Trusted Provider
Features Good
Reliability Trustworthy
User Friendly Good
Support Good
Price Affordable
Promotion Average coupon
Other Factors Average
Author

Pimploy Sinakorn

Last updated: 07 February 2025

WebFaction

WebFaction is a widely respected web hosting company known for its reliability, performance, and customer support. With over two decades of experience, the company has a strong reputation among developers and small businesses alike. WebFaction boasts an impressive customer base of over 500,000 websites, including notable clients such as Reddit, Lyft, and Instacart. The company's data centers are located in the United States and Europe, ensuring fast and secure hosting for websites globally.
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Pros and Cons

Here are the pros and cons of using WebFaction as your hosting platform.

Positives

Flexible hosting environment
Excellent customer support
Developer-friendly features
SSH access
Customizable server configurations

Negatives

Steep learning curve for beginners
No cPanel or similar control panel
Can be more expensive than other options
Requires technical knowledge
Not ideal for simple websites

Interesting facts

Discover the unique features that make WebFaction stand out

Acquired by GoDaddy in 2017

Focus on developers and technical users

Offers a wide range of programming languages

Provides a high level of control over the server

Known for its strong community

WebFaction's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
4 /5 Good

WebFaction generally offers a solid set of features for most users. Basics like SSL, email, a control panel (e.g., cPanel), and backups are usually included. Some “advanced” items—like staging, stronger backups, or extra security—may require higher plans or paid upgrades, but overall you get a practical, modern hosting package.

Reliability
4.5 /5 Trustworthy

We consider WebFaction highly reliable. It is a well-known provider with a long track record, clear company information, and stable operations. It usually has a strong presence in many regions (or is a top local brand) and earns consistent trust from customers across major review platforms. Problems may happen, but communication and fixes are typically fast and professional.

User Experience
3.5 /5 Good

WebFaction is generally easy to use. The control panel is familiar and stable, and key features are easy to find. There may be a few confusing parts (some settings hidden, too many upgrade prompts), but normal users can still complete most tasks with basic tutorials and support help.

Support
4 /5 Good

WebFaction generally provides reliable support. It offers multiple channels (usually chat + tickets), reasonable response times, and staff who can solve common problems. Complex cases may take longer or be escalated, but overall support is consistent and dependable for most users.

Pricing
3.5 /5 Affordable

WebFaction is generally good value. Intro discounts are attractive, and the renewal price is still acceptable for the features you get. Some extras may cost more (premium backups, advanced security), but pricing is mostly transparent and competitive for the target market.

Promotions
2.5 /5 Average coupon

WebFaction has average promotions. Deals exist, but they may change often, be limited to specific plans, or require careful reading. Coupons sometimes stack poorly with other offers, and the renewal price may reduce the long-term value. Still, patients users can find decent savings.

Other Factors
2.5 /5 Average

We score WebFaction a 3 when the provider looks normal but not fully proven in “business behavior.” Policies exist but may be hard to read, incomplete, or scattered. There may be mixed signals on refunds, unclear resource limits, or limited incident communication. Nothing is “fatal,” but we can’t call it best-in-class.

WebFaction's FAQs

How do I register a domain with WebFaction?

Visit the "Register a Domain" page and follow the instructions to search for and purchase your desired domain name.

What payment methods does WebFaction accept?

We accept Visa, MasterCard, Discover, American Express, PayPal, and wire transfers.

Do you offer customer support 24/7?

Yes, our friendly and knowledgeable support team is available around the clock via phone, email, and live chat.

How do I transfer my existing website to WebFaction?

We offer free website transfers to make the process as seamless as possible. Contact our support team for assistance.

What is WebFaction's uptime guarantee?

We guarantee 99.9% uptime for all our hosting plans, ensuring your website stays online and accessible.

Do you provide SSL certificates?

Yes, we offer free Let's Encrypt SSL certificates to enhance your website's security and credibility.

How do I upgrade or downgrade my hosting plan?

Log in to your WebFaction account, navigate to the "My Hosting" section, and click on "Upgrade" or "Downgrade" to adjust your plan as needed.

Is there a referral program for WebFaction?

Yes, we offer a referral program that rewards you with credits for each new customer you refer to us.

Do you offer any discounts or promotions?

Keep an eye on our website and social media channels for exclusive discounts, promotions, and special offers.

WebFaction's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
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WebFaction's Coupons

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No promotions currently available for users in United States.
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