Author:
Pimploy Sinakorn
Last updated: 22 December 2025
Softshell Web
SoftShellWeb is a UK-registered hosting provider operating under SOFTSHELL HOSTING LTD, focused on low-cost, feature-heavy plans for shared hosting, reseller hosting, and KVM VPS in multiple regions. The company positions itself around DDoS-protected infrastructure, SSD-based VPS, and practical tooling such as DirectAdmin for shared/reseller hosting and Virtualizor for VPS management with custom ISO support.
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Softshell Web's rating: Good hosting provider
We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.
Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.
| Parameters | Score | Why did we give this score? |
|---|---|---|
| Features | 4.2 | Excellent - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Softshell Web's feature is outstanding. It is one of the best features of the service and is essential for any user who wants to get the most out of the service. |
| Reliability | 3.8 | Trustworthy - Softshell Web is extremely reliable and always meets its promises. They have an outstanding customer service record and are always responsive to customer complaints. |
| User Friendly | 3.9 | Good - Easy to Use: Softshell Web is very easy to navigate and use. Users will have no trouble finding the information they need or completing tasks. |
| Support | 3.3 | Good - The support service is good. There is a user manual and FAQ page, and they are well-written and provide adequate information. The helpdesk is responsive and helpful. The support time is fast and there is live chat with customers. The service supports multiple languages. |
| Price | 4.5 | Very affordable - The pricing of Softshell Web is extremely affordable. It is much lower than the average prices of similar services, and there is a lot of flexibility in the price list. |
| Promotion | 4.3 | Very generous - Softshell Web offers abundant promotions. Their promotions are top-notch and have an extremely wide reach. There are many bonus programs, discounted codes, or percentage discounts. They have minimal or no conditions for receiving promotions, and their targeted audience is extremely broad. Their rewards programs and loyalty programs are excellent, and their discounts and special offers are extremely frequent and enticing. |
| Other Factors | 3.8 | Good - The number of customers is high, and the partner reviews are mostly positive. The company's revenue is also high |
Pros and Cons
Here are the pros and cons of using Softshell Web as your hosting platform.
Positives
- Clear UK company registration, identifiable PSC/director on Companies House.
- Multi-location hosting (shared in 4 regions; VPS in EU/US/Taiwan + specialty 10Gbps US).
- Security stack emphasis: DDoS protection, Imunify360 messaging.
- 30-day money-back guarantee stated in Terms of Service.
- Broad payment acceptance including crypto (officially stated)
Negatives
- Support responsiveness risk.
- No obvious public phone number on the official contact page.
Interesting facts
Incorporated: 20 Feb 2019
Shared locations: Amsterdam, London, New York, Singapore
VPS locations: Netherlands (Wormer/Amsterdam area), San Jose (USA), Taipei (Taiwan), Salt Lake City (Utah, 10Gbps)
30-day money-back guarantee and advertises a “green hosting” narrative across third-party coverage.
Softshell Web's FAQs
Payment method
Softshell Web's Features
Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
