Softshell Web Review 2026

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SoftShellWeb is a UK-registered hosting provider operating under SOFTSHELL HOSTING LTD, focused on low-cost, feature-heavy plans for shared hosting, reseller hosting, and KVM VPS in multiple regions. The company positions itself around DDoS-protected infrastructure, SSD-based VPS, and practical tooling such as DirectAdmin for shared/reseller hosting and Virtualizor for VPS management with custom ISO support.


About Softshell Web:
Owner/CEO:
SOFTSHELL HOSTING LTD
Established:
2019
Address:
71–75 Shelton Street, Covent Garden, London
Servers Locations:
  • Data centrer in gb
    London
  • Data centrer in nl
    Amsterdam
  • Data centrer in sg
    Singapore
  • Data centrer in us
    New York
Servers Locations: 4
  • London
    London
  • Amsterdam
    Amsterdam
  • Singapore
    Singapore
  • New York
    New York
Customer Support: 5
English
Website: English
All languages (5)
Live chat
United States
Service Available
4/5
Trusted Provider
Features Excellent
Reliability Mostly credible
User Friendly Good
Support Good
Price Very affordable
Promotion Very generous
Other Factors Good
Author

Pimploy Sinakorn

Last updated: 22 December 2025

Softshell Web

SoftShellWeb is a UK-registered hosting provider operating under SOFTSHELL HOSTING LTD, focused on low-cost, feature-heavy plans for shared hosting, reseller hosting, and KVM VPS in multiple regions. The company positions itself around DDoS-protected infrastructure, SSD-based VPS, and practical tooling such as DirectAdmin for shared/reseller hosting and Virtualizor for VPS management with custom ISO support.

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Pros and Cons

Here are the pros and cons of using Softshell Web as your hosting platform.

Positives

Clear UK company registration, identifiable PSC/director on Companies House.
Multi-location hosting (shared in 4 regions; VPS in EU/US/Taiwan + specialty 10Gbps US).
Security stack emphasis: DDoS protection, Imunify360 messaging.
30-day money-back guarantee stated in Terms of Service.
Broad payment acceptance including crypto (officially stated)

Negatives

Support responsiveness risk.
No obvious public phone number on the official contact page.

Interesting facts

Discover the unique features that make Softshell Web stand out

Incorporated: 20 Feb 2019

Shared locations: Amsterdam, London, New York, Singapore

VPS locations: Netherlands (Wormer/Amsterdam area), San Jose (USA), Taipei (Taiwan), Salt Lake City (Utah, 10Gbps)

30-day money-back guarantee and advertises a “green hosting” narrative across third-party coverage.

Softshell Web's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
4.2 /5 Excellent

Feature depth is a clear highlight in many cases. Across typical offerings from Softshell Web, users often get free SSL, automatic backups, streamlined setup, and strong security options like DDoS protection and malware scanning. Performance tooling—such as SSD/NVMe, caching, and a CDN—is commonly available. Tools like staging and one-click restore tend to be clearly presented, with fewer forced add-ons. Transparent resource limits (CPU/RAM/IO) and built-in performance controls are major positives.

Reliability
3.8 /5 Mostly credible

Stability is generally solid for most websites. A credible operating history and mostly positive trust signals often support Softshell Web. Monitoring commonly confirms strong performance consistency: uptime typically in the 99.95%–99.99% range, stable in-region TTFB (often p50 ≤ 400ms, p95 ≤ 900ms), and stress/load tests completing with low error rates (typically ≤ 1%) and controlled response-time increases. Issues may occur, but patterns do not suggest ongoing instability.

User Experience
3.9 /5 Good

Most users will find the platform fairly easy to use. With Softshell Web, the control panel is typically stable and familiar, and key features are reasonably easy to locate. Some friction may remain (hidden settings, upsell prompts), but common tasks are manageable with basic tutorials and support. Clear usage/performance dashboards (CPU/RAM/IO) improve the overall experience.

Support
3.3 /5 Good

Support is generally dependable for everyday needs. Many providers like Softshell Web offer multiple channels (often chat + tickets), reasonable response times, and staff who can solve common problems. Complex cases may be escalated, but follow-up tends to be consistent. Typical targets: chat 2–10 minutes first response, ticket/email 1–4 hours first response, and most common issues resolved within 24 hours.

Pricing
4.5 /5 Very affordable

Pricing is typically clear and the value proposition is strong. With Softshell Web, advertised prices often align with what most users pay, renewals are reasonable, and key needs—SSL, backups, and basic security—are included instead of sold as expensive add-ons. Billing is straightforward, and surprise fees are uncommon.

Promotions
4.3 /5 Very generous

Promotions are straightforward and genuinely valuable. With Softshell Web, discounts usually apply reliably at checkout, conditions are clearly explained (eligible plans, duration, renewal visibility), and deals are not hidden behind confusing terms. Promotions still look fair after factoring in renewals and common add-ons.

Other Factors
3.8 /5 Good

Policies are mostly clear and fair, with only minor limitations. Many users find that Softshell Web states billing rules, renewals, and refund exclusions in a reasonably transparent way. Operational communication is acceptable. Some strict clauses or upsell language may exist, but terms are generally consistent.

Softshell Web's FAQs

How do I register a domain name with SOFT SHELL HOSTING LTD.?

Visit our website, search for your desired domain name, and follow the registration process.

What payment methods does SOFT SHELL HOSTING LTD. accept?

We accept major credit cards, PayPal, and wire transfers.

How do I contact SOFT SHELL HOSTING LTD.'s support team?

You can reach our support team via email, live chat, or by phone 24/7.

Does SOFT SHELL HOSTING LTD. offer any promotions or discounts?

Yes, we offer regular discounts and promotions on domain registrations and hosting plans.

What is the difference between a .com and a .net domain extension?

.com is a popular and generic top-level domain (gTLD), while .net is typically used by businesses and organizations related to technology and the internet.

Can I transfer my existing domain to SOFT SHELL HOSTING LTD.?

Yes, we offer domain transfer services to make it easy to switch your domain to our platform.

What is your uptime guarantee for hosting services?

We provide a 99.9% uptime guarantee, ensuring that your website is available to visitors nearly all the time.

Do you offer managed hosting solutions?

Yes, we provide fully managed hosting plans that include server administration, software updates, and 24/7 support.

How do I upgrade my hosting plan with SOFT SHELL HOSTING LTD.?

You can upgrade your plan from your account dashboard or by contacting our support team.

Payment method

PayPal is accepted at Softshell Web
Bitcoin is accepted at Softshell Web
Visa is accepted at Softshell Web
MasterCard is accepted at Softshell Web
American Express is accepted at Softshell Web
Bank Wire is accepted at Softshell Web

Softshell Web's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
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Softshell Web's Coupons

We have been making daily efforts to identify and update the best valid coupons from Softshell Web available in your country. As of this time, the coupons are no longer valid or are currently unavailable. We respectfully request that you remain patient and continue to monitor for updates; the coupons will be reinstated and updated at the earliest possible time.

No promotions currently available for users in United States.
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At this time, we have not found any offers from Softshell Web that apply to your country.

* TrustHostReview publishes professional hosting reviews with full editorial independence. We use the same transparent standards for every provider. Sometimes we may receive compensation from companies listed here, but it never influences our testing, conclusions, or rankings. Any compensation simply helps cover operating costs like account purchases, testing, and reviewer royalties.