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Shinjiru - Malaysia Web Hosting Review - Pros, Cons & Rating 2026

Last updated: by Lioniel Richard
User reviews (535)

Malaysia's longest-established domestic hosting provider with a strong local data center footprint, broad enterprise product range, and a Microsoft Tier-1 CSP status — an excellent fit for Malaysian SMEs and government-adjacent organizations. Phone and billing support is restricted to business hours.

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Quick Summary: Shinjiru - Malaysia Review

Shinjiru - Malaysia is a top-tier provider web hosting provider rated 4.2/5 based on 535 user reviews . Founded in 1998, they operate servers in 2 locations worldwide.

Reviewed by Lioniel Richard · Last updated:

About Shinjiru - Malaysia:
Owner/CEO:
Shinjiru Technology Sdn Bhd
Established:
1998
Phone:
1800-888-WEB(Malaysi
Email:
[email protected]
Address:
Jalan Klang Lama, Kuala Lumpur, Malaysia
Servers Locations:
  • Data centrer in my
    Cyberjaya
  • Data centrer in my
    Kuala Lumpur
Servers Locations: 2
  • Cyberjaya
    Cyberjaya
  • Kuala Lumpur
    Kuala Lumpur
Customer Support: 1
English
Website: English
All languages (1)
Malay
Support: English
Live chat
United States
Service Available
4.2/5
Top-Tier Provider
Features Excellent
Reliability Trustworthy
User Friendly Good
Support Excellent
Price Very affordable
Promotion Very generous
Other Factors Excellent
Lioniel Richard
Author

Lioniel Richard

Last updated: 21 May 2026

The Malaysia brand (shinjiru.com.my) is the domestic-market arm of the company, distinct from its international offshore brand (shinjiru.com). It targets Malaysian SMEs, enterprises, and government agencies with locally-hosted infrastructure, Malaysian-language support, MYR-denominated pricing, and a full Microsoft solutions stack — none of which are available through the offshore brand.

Shinjiru's infrastructure is based in Kuala Lumpur and is designed in line with data sovereignty requirements, making its service offerings ready for immediate use by Malaysian Government agencies and corporations.

 

Pricing Overview

The ECO Shared Hosting plans start from RM16.74/month with ultra-fast SSD and LiteSpeed caching. The platform offers up to 75% lifetime discount for customers who commit to 1–3 year billing terms.

Business Hosting plans feature NVMe SSD storage with triple CPU speed and RAM compared to ECO plans, and are available with up to 50% lifetime discounts for annual commitments. Free domain names are included for qualifying annual plans.

The full pricing range runs from MYR 1.74 to MYR 14,000.00 per month, spanning entry-level shared hosting to enterprise dedicated servers.

 

Uptime & SLA

Shinjiru claims up to 99.999% uptime guarantee for its Malaysia infrastructure, underpinned by Tier III redundant data centers and 24/7 monitoring from a dedicated service operations center.

Support

Technical support requests can be submitted via the 247livesupport ticketing portal, email at [email protected], or via Telegram (ID: ShinjiruHosting) available 24 hours a day, 7 days a week. Phone support is only available during office hours, 9:00am to 6:00pm, Monday to Friday at +603-7987 1191.

In April 2026, Shinjiru migrated from the Kayako ticketing system to the Zammad helpdesk platform, a move described as intended to improve response speed and support efficiency.

Community reviews are strongly positive — the Telegram support channel in particular receives consistent praise for rapid response even outside business hours. The minority of negative reviews cite delays when trying to reach phone or billing support, which is restricted to weekday business hours.

 

Shinjiru - Malaysia

Malaysia's longest-established domestic hosting provider with a strong local data center footprint, broad enterprise product range, and a Microsoft Tier-1 CSP status — an excellent fit for Malaysian SMEs and government-adjacent organizations. Phone and billing support is restricted to business hours.

Visit Site

Shinjiru - Malaysia Key Specifications

Expert Rating
4.2/5
Top-Tier Provider
Based on TrustHostReview hands-on evaluation
User Rating
4.7/5
535 reviews
Aggregated visitor satisfaction score
Founded
1998
Servers
2 locations
Live Chat
Yes
Company
Shinjiru Technology Sdn Bhd
Website
Visit Site

Pros and Cons

Here are the pros and cons of using Shinjiru - Malaysia as your hosting platform.

Positives

Longest-operating hosting provider in Malaysia since 1998 with the deepest local credential stack including ICANN registrar, MSC Status, ISO 9001, and Microsoft Tier-1 CSP status
Owned Tier III data centers in Kuala Lumpur and Cyberjaya ensuring local data sovereignty and compliance readiness for Malaysian government and enterprise clients
NVMe Business Hosting delivers 5x faster load times and triple CPU/RAM resources compared to standard shared plans, with lifetime discounts up to 50% on annual commitments
Microsoft Tier-1 CSP status enables local Malaysian support backed by Microsoft Premier Support, filling a gap Microsoft does not directly address in Malaysia

Negatives

Phone and billing department support is restricted to Monday to Friday 9am to 6pm MYT with no weekend or after-hours escalation path beyond Telegram
Isolated but notable Trustpilot reviews report unresponsive support during critical server outages, suggesting inconsistency between best-case and worst-case support experiences
Dedicated server pricing is not publicly listed and requires direct sales engagement, creating friction for cost comparison and self-service procurement

Interesting facts

Discover the unique features that make Shinjiru - Malaysia stand out

Shinjiru has been the official distributor for cPanel in Malaysia since 2005 and is one of only two ICANN-accredited domain registrars in the country since 2003, giving it structural advantages in .MY domain registration

Shinjiru was the first Malaysian company to adopt Microsoft Cloud Azure Pack in 2014 and was appointed as a Microsoft Tier-1 Cloud Solutions Provider in 2015

In April 2026 Shinjiru completed a full migration from the Kayako to the Zammad ticketing platform to improve support resolution speed and case handling

Shinjiru's premium bandwidth infrastructure allows customers to burst traffic up to 10x typical capacity, providing a meaningful buffer during traffic spikes not commonly available at comparable price points in Malaysia

Shinjiru - Malaysia's rating Top-Tier Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Strong reputation and consistent customer trust. Mature operations, transparent terms, and reliable support—well-suited for business-critical hosting.

Features
4.4 /5 Excellent

Comprehensive product range spanning shared hosting, NVMe Business plans, VPS, dedicated servers, Microsoft 365 CSP, Azure, SEO, and web design; Shinjiru is the official cPanel distributor in Malaysia and owns all its infrastructure.

Reliability
4.2 /5 Trustworthy

Two Tier III data centers with 99.999% uptime claim, integrated network-level DDoS protection, and owned hardware; isolated community reports of slow outage response prevent a higher score.

User Experience
4 /5 Good

Self-service portal handles most tasks efficiently; Telegram support is consistently praised for accessibility; dedicated server pricing requires sales contact rather than self-service checkout.

Support
4.1 /5 Excellent

Telegram channel operates 24/7 and receives top ratings across Trustpilot and HostAdvice; phone and billing department support is limited to weekday business hours, which is a material constraint for urgent after-hours issues.

Pricing
4.2 /5 Very affordable

MYR-denominated pricing with lifetime discounts of up to 75% on multi-year ECO plans and up to 50% on Business plans; free domain included on qualifying annual plans; strong value per ringgit especially at NVMe tier.

Promotions
4.3 /5 Very generous

Seasonal promotions, monthly specials, free domain on annual plans, lifetime recurring discounts on long-term billing, and a reseller rebate program collectively make the promotional offering above average for the Malaysian market.

Other Factors
4.5 /5 Excellent

Microsoft Tier-1 CSP status unique in Malaysia, ICANN-accredited registrar since 2003, MSC Status, ISO 9001 certified, WHTop Top 3 Malaysia 2026, and HostAdvice Excellent Service 2026 award; the deepest credential stack among local Malaysian hosting providers.

Latest user reviews

WW
Will Wong
• 10 months ago
Seek for some help on the service's billing relevance, assistance being provided perfectly. Thank you. :)
GL
Grace Ling
• 10 months ago
Very responsive support, whenever I have questions and issue, I can easily contact them to help with my questions or issue. I really like that they provide telegram as a way to contact them as sometimes there's certain condition where phone call is not really convenient for me.
TR
Tharshu Rajan
• 11 months ago
I've been using this shared hosting service for a while now, and it's been a smooth experience. The setup was easy, and the support team is responsive and helpful whenever I have questions. Uptime has been reliable, and the speed is great for my website's needs. Overall, it's a solid and affordable hosting option—I’m happy I chose them!
MR
Megan Rentap
• 11 months ago
Shinjiru is the best in class for hosting services and support services. Super fast response and resolution every time. Great service by humans, not AI bots.
KK
Kushairi Khalid
• 1 years ago
I wish i could easily host my webpage to shinjiru but since it’s developed using webflow, it seems a little problem. Infact i believe i paid fir web hosting subscription but am only using email
SO
Soon OP
• 1 years ago
I highly recommend Shinjiru for VPS hosting. Although our IT team has limited experience with server or VPS hosting, the support provided by Shinjiru has been exceptional.Whenever we encounter issues or have questions, their support team is always readily available—whether via email, the client area, or Telegram. They consistently provide helpful advice and effective solutions. In particular, their Telegram support is incredibly friendly, responsive, and always willing to assist us.
MA
Mohd Taqiyuddin Bin Ahmad
• 1 years ago
Very good services and fast respond! I most recommended this hosting as long as I'm new in creating website, but this hosting really help and guide me if I have a problem creating a website.
DT
Dharma T
• 1 years ago
Customer Support exceeds expectations. Quick response to customer request. Very fast to resolve customer issues. Understand customer urgency. Will recommend Shinjiru to my network. Good service always !!
ET
Elvin Ting
• 1 years ago
Shinjiru Hosting Services has exceeded our expectations with their reliable performance, robust security features, and exceptional customer support. Their team is always quick to respond and resolve any issues, ensuring minimal downtime for our operations. With competitive pricing and a range of tailored hosting solutions, they’re a perfect choice for businesses of any size. Highly recommended for anyone seeking quality and peace of mind in their hosting provider
TN
Terrence Ngeow
• 1 years ago
Been with Shinjiru for a couple years now and have been using their shared hosting for all my clients. Compared to other service providers, I dare say they have the best value and their 24/7 customer support is top tier. Thank you to the team for always helping me out when I needed it and their prompt replies (even in the wee hours in the morning)!100% would recommend them over any other service provider in Malaysia.

Shinjiru - Malaysia's Features

Money-Back Guarantee Money-Back Guarantee
Hourly Payments Hourly Payments
Monthly Payments Monthly Payments
Yearly Payments Yearly Payments
Domain Purchase Domain Purchase
REST API REST API
DDOS Protection DDOS Protection
Crypto Accepted Crypto Accepted
Affiliate Program Affiliate Program
Load Balancers Load Balancers
WordPress Hosting WordPress Hosting
VPS Hosting VPS Hosting
Cloud Hosting Cloud Hosting
Shared Hosting Shared Hosting
Website Builder Website Builder
Email Hosting Email Hosting
SSL Certificate(Free) SSL Certificate(Free)
Backup Services Backup Services
CDN Services CDN Services
Unlimited Hosting Unlimited Hosting
Object Storage Object Storage
Kubernetes Kubernetes
WooCommerce Hosting WooCommerce Hosting
Dedicated Server Dedicated Server
Reseller Hosting Reseller Hosting
Malware Scanner Malware Scanner
Two-Factor Authentication (2FA) Two-Factor Authentication (2FA)
Mobile App Mobile App
Free Site Migration Free Site Migration
NVMe SSD Storage NVMe SSD Storage
1-Click WordPress Install 1-Click WordPress Install
WAF Included WAF Included
E-commerce Hosting E-commerce Hosting
Managed WordPress Managed WordPress

Payment method
Show all (9)

PayPal is accepted at Shinjiru - Malaysia
Visa is accepted at Shinjiru - Malaysia
MasterCard is accepted at Shinjiru - Malaysia
BankTranfer is accepted at Shinjiru - Malaysia
Apple Pay is accepted at Shinjiru - Malaysia
Bank Wire is accepted at Shinjiru - Malaysia
Maybank is accepted at Shinjiru - Malaysia
Union pay is accepted at Shinjiru - Malaysia
User reviews (535)

User reviews of Shinjiru - Malaysia

This is where you can share your experience with Shinjiru - Malaysia. Read other users' reviews or write your own to highlight its pros and cons based on real use.

4.7

Reviewed by 535 users

5
425
4
97
3
3
2
1
1
9
0
0
Share your opinion with the community. Maybe you can help someone.
Write a review
Honest user's ratings is our #1 priority! So providers can't pay to change or delete reviews.
WW
HostAdvice
Will Wong
Malaysia Malaysia
10 months ago
Great assistance being provided.
Seek for some help on the service's billing relevance, assistance being provided perfectly. Thank you. :)
Like 0 Dislike 0
GL
HostAdvice
Grace Ling
Malaysia Malaysia
10 months ago
Responsive Support
Very responsive support, whenever I have questions and issue, I can easily contact them to help with my questions or issue. I really like that they provide telegram as a way to contact them as sometimes there's certain condition where phone call is not really convenient for me.
Like 0 Dislike 0
TR
HostAdvice
Tharshu Rajan
Malaysia Malaysia
11 months ago
Great service
I've been using this shared hosting service for a while now, and it's been a smooth experience. The setup was easy, and the support team is responsive and helpful whenever I have questions. Uptime has been reliable, and the speed is great for my website's needs. Overall, it's a solid and affordable hosting option—I’m happy I chose them!
Like 0 Dislike 0
MR
HostAdvice
Megan Rentap
Malaysia Malaysia
11 months ago
Top notch hosting service provider.
Shinjiru is the best in class for hosting services and support services. Super fast response and resolution every time. Great service by humans, not AI bots.
Like 0 Dislike 0
KK
HostAdvice
Kushairi Khalid
Malaysia Malaysia
1 years ago
I’m no techie person but the the helpdesk (telegram) service is reliable n patient to help with my technical issues.
I wish i could easily host my webpage to shinjiru but since it’s developed using webflow, it seems a little problem. Infact i believe i paid fir web hosting subscription but am only using email
Like 0 Dislike 0
SO
HostAdvice
Soon OP
Malaysia Malaysia
1 years ago
Recommended Hosting Provider
I highly recommend Shinjiru for VPS hosting. Although our IT team has limited experience with server or VPS hosting, the support provided by Shinjiru has been exceptional.Whenever we encounter issues or have questions, their support team is always readily available—whether via email, the client area, or Telegram. They consistently provide helpful advice and effective solutions. In particular, their Telegram support is incredibly friendly, responsive, and always willing to assist us.
Like 0 Dislike 0
MA
HostAdvice
Mohd Taqiyuddin Bin Ahmad
Malaysia Malaysia
1 years ago
Best hosting for the price.
Very good services and fast respond! I most recommended this hosting as long as I'm new in creating website, but this hosting really help and guide me if I have a problem creating a website.
Like 0 Dislike 0
DT
HostAdvice
Dharma T
Malaysia Malaysia
1 years ago
Fantastic Support!
Customer Support exceeds expectations. Quick response to customer request. Very fast to resolve customer issues. Understand customer urgency. Will recommend Shinjiru to my network. Good service always !!
Like 0 Dislike 0
ET
HostAdvice
Elvin Ting
Malaysia Malaysia
1 years ago
Reliable Hosting with Exceptional Support
Shinjiru Hosting Services has exceeded our expectations with their reliable performance, robust security features, and exceptional customer support. Their team is always quick to respond and resolve any issues, ensuring minimal downtime for our operations. With competitive pricing and a range of tailored hosting solutions, they’re a perfect choice for businesses of any size. Highly recommended for anyone seeking quality and peace of mind in their hosting provider
Like 0 Dislike 0
TN
HostAdvice
Terrence Ngeow
Malaysia Malaysia
1 years ago
100% Recommended
Been with Shinjiru for a couple years now and have been using their shared hosting for all my clients. Compared to other service providers, I dare say they have the best value and their 24/7 customer support is top tier. Thank you to the team for always helping me out when I needed it and their prompt replies (even in the wee hours in the morning)!100% would recommend them over any other service provider in Malaysia.
Like 0 Dislike 0
Bonuses

Shinjiru - Malaysia Coupons & Promos

We have been making daily efforts to identify and update the best valid coupons from Shinjiru - Malaysia available in your country. As of this time, the coupons are no longer valid or are currently unavailable. We respectfully request that you remain patient and continue to monitor for updates; the coupons will be reinstated and updated at the earliest possible time.

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