Review Rackspace 2024
Rackspace has long been a familiar name in the hosting world, particularly known for its managed hosting solutions. But how do they hold up for experienced users like web developers, sysadmins, and seasoned webmasters? Let's dive into the specifics.
Hosting Plans and Pricing: Rackspace doesn't fit the mold of a typical budget-friendly shared hosting provider. They cater to a more discerning crowd, offering a diverse range of plans from managed dedicated servers and cloud hosting (both AWS and Azure) to specialized solutions like VMware hosting and application-specific hosting (think databases or ecommerce platforms). This flexibility is a plus for seasoned users with complex needs, but it comes at a price. Expect to pay a premium compared to generic hosting providers.
Ease of Use: While Rackspace does offer a user-friendly control panel (and options for cPanel or Plesk), the sheer depth of their services might feel overwhelming to someone used to basic hosting setups. Their target audience is clearly those comfortable with server management and customization.
Performance and Server Speed: Performance is where Rackspace aims to shine. They boast a robust infrastructure with data centers strategically located across the globe. While specific speeds depend on your chosen plan and location, you can generally expect above-average performance and high uptime.
Security: Rackspace takes security seriously. They offer a suite of security features including firewalls, DDoS protection, and server monitoring. However, like most providers, the level of managed security varies by plan. Expect to handle some aspects yourself or opt for higher-tier plans for more comprehensive protection.
Customer Support: Arguably one of Rackspace's most praised features is its "Fanatical Support." They offer 24/7 phone, chat, and email support, staffed by what they claim are highly trained technicians. This level of readily available, knowledgeable support can be a godsend for experienced users facing critical issues.
Data Centers: Rackspace operates multiple data centers across the Americas, Europe, Asia, and Australia. This global footprint allows users to choose a location that minimizes latency for their target audience.
In Conclusion: Rackspace isn't for everyone. If you're a seasoned user who values performance, reliability, and exceptional support above all else and are willing to pay for it, Rackspace is worth strong consideration. However, if budget is a primary concern or you're looking for simple, hands-off hosting, other options might be a better fit.
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Rackspace's rating: Good hosting provider
We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.
Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.
| Parameters | Score | Why did we give this score? |
|---|---|---|
| Features | 4 | Good - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Rackspace's feature is excellent. It provides a high level of value to the user and is easy to use and effective. |
| Reliability | 4.2 | Mostly credible - Rackspace consistently meets its promises and delivers on time. They have an excellent customer service record and are very responsive to customer complaints. |
| User Friendly | 3.8 | Good - Easy to Use: Rackspace is very easy to navigate and use. Users will have no trouble finding the information they need or completing tasks. |
| Support | 4.1 | Excellent - The support service is excellent. There is a comprehensive user manual and FAQ page. The helpdesk is very responsive and helpful. The support time is very fast and there is live chat with customers. The service supports multiple languages and provides excellent customer service. |
| Price | 3.5 | Affordable - The pricing of Rackspace is affordable. It is slightly lower than the average prices of similar services, and there is some flexibility in the price list. |
| Promotion | 2.5 | Average coupon - Rackspace offers occasional promotions. Their promotions are average and have a moderate reach. There are a few bonus programs, discounted codes, or percentage discounts. They have some conditions for receiving promotions, and their targeted audience is fairly broad. Their rewards programs and loyalty programs are okay, but their discounts and special offers are few and far between. |
| Other Factors | 4 | Good - The number of customers is high, and the partner reviews are mostly positive. The company's revenue is also high |
Pros and Cons
Here are the pros and cons of using Rackspace as your hosting platform.
Positives
- 24/7 customer support
- Extensive global footprint
- Scalable and flexible solutions
- Dedicated account management
- Comprehensive security measures
Negatives
- Premium pricing
- Limited availability of certain services in some regions
- Potential for downtime during peak hours
- Occasional technical glitches
