Review HostRocket 2024
HostRocket has been a familiar name in the web hosting industry since 2001, and for seasoned users like experienced webmasters and system administrators, it's essential to analyze if their offerings still hold up. Let's delve into a detailed assessment of this hosting provider.
Hosting Plans & Pricing:
HostRocket primarily targets small to medium-sized businesses with its shared, reseller, and VPS hosting plans. While they offer a wide range of options, the pricing tends to be higher compared to some competitors, especially for the features included. For instance, their basic shared hosting plan might lack a free SSL certificate or include limited storage space, features often considered standard elsewhere.
Ease of Use:
Experienced users will find HostRocket's cPanel control panel familiar and straightforward. However, the overall user experience might feel a bit dated. The website's interface, account management portal, and even some help documentation could benefit from a modern refresh for improved navigation and intuitiveness.
Performance & Server Speed:
HostRocket boasts a 99.9% uptime guarantee, which is standard across the industry. In practice, their uptime is generally reliable, though occasional dips have been reported. Server speed can be a mixed bag. While they utilize SSD storage for faster website loading, some users have reported slower speeds compared to other providers, especially during peak hours. This is where factors like server location and the specific plan chosen can play a significant role.
Security:
On the security front, HostRocket offers basic features like daily backups and malware scanning. However, more advanced security measures, like DDoS protection or Web Application Firewalls (WAF), might come at an additional cost or be limited to higher-tier plans. Experienced users who prioritize robust security might find these limitations worth considering.
Customer Support:
HostRocket prides itself on its US-based customer support, available 24/7 via phone, live chat, and email. While their support team is generally knowledgeable, response times can vary. Phone and live chat are usually faster, while email inquiries might take longer to receive a resolution.
Data Centers:
HostRocket operates multiple data centers located solely within the United States. While this can be advantageous for businesses targeting a North American audience, it limits options for those requiring servers in other geographical regions.
Conclusion:
For experienced users, HostRocket presents a mixed bag. While they offer reliable uptime, solid customer support, and utilize cPanel for easy management, factors like higher pricing compared to competitors, potentially slower speeds, and limited data center locations might be deal-breakers. Thorough research and a comparison with alternative providers are recommended before making a decision.
HostRocket
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HostRocket's rating: Good hosting provider
We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.
Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.
| Parameters | Score | Why did we give this score? |
|---|---|---|
| Features | 4 | Good - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. HostRocket's feature is excellent. It provides a high level of value to the user and is easy to use and effective. |
| Reliability | 3.8 | Mostly credible - HostRocket consistently meets its promises and delivers on time. They have an excellent customer service record and are very responsive to customer complaints. |
| User Friendly | 3.7 | Good - Easy to Use: HostRocket is very easy to navigate and use. Users will have no trouble finding the information they need or completing tasks. |
| Support | 3.9 | Good - The support service is good. There is a user manual and FAQ page, and they are well-written and provide adequate information. The helpdesk is responsive and helpful. The support time is fast and there is live chat with customers. The service supports multiple languages. |
| Price | 3.5 | Affordable - The pricing of HostRocket is affordable. It is slightly lower than the average prices of similar services, and there is some flexibility in the price list. |
| Promotion | 3.6 | Good discount - HostRocket offers frequent promotions. Their promotions are attractive and have a wide reach. There are a few bonus programs, discounted codes, or percentage discounts. They have a few conditions for receiving promotions, but their targeted audience is broad. Their rewards programs and loyalty programs are strong, and their discounts and special offers are frequent and appealing. |
| Other Factors | 2.5 | Average - The number of customers is moderate, and the partner reviews are mixed. The company's revenue is also moderate. |
Pros and Cons
Here are the pros and cons of using HostRocket as your hosting platform.
Positives
- High speed internet
- Affordable pricing
- 24/7 customer support
- 30-day money-back guarantee
- Free domain name registration
Negatives
- Limited availability in certain areas
- May experience occasional outages
- Can be slow during peak hours
