HiNet Review 2026

User reviews (0)
HiNet, a prominent Taiwanese web hosting provider, boasts an excellent reputation within the industry. With a history spanning over two decades, the company has amassed a loyal customer base, earning recognition for its reliable infrastructure, responsive technical support, and competitive pricing. HiNet's extensive customer portfolio includes individuals, small businesses, and large enterprises, attesting to the company's versatility and ability to cater to diverse hosting needs.

About HiNet:
Owner/CEO:
Chunghwa Telecom
Established:
1995
Email:
N/A
Address:
390, Renai Rd, Sec 4, Da'an District, Taipei City, Taiwan 106
Servers Locations:
Servers Locations: 0
Customer Support: 0
No live chat
United States
Service Available
3.1/5
Trusted Provider
Features Average
Reliability Mostly credible
User Friendly Average
Support Average
Price Affordable
Promotion Average coupon
Other Factors Average
Author

Pimploy Sinakorn

Last updated: 07 February 2025

HiNet

HiNet, a prominent Taiwanese web hosting provider, boasts an excellent reputation within the industry. With a history spanning over two decades, the company has amassed a loyal customer base, earning recognition for its reliable infrastructure, responsive technical support, and competitive pricing. HiNet's extensive customer portfolio includes individuals, small businesses, and large enterprises, attesting to the company's versatility and ability to cater to diverse hosting needs.
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Pros and Cons

Here are the pros and cons of using HiNet as your hosting platform.

Positives

High uptime
Good customer support
Variety of hosting options
Competitive pricing

Negatives

Occasional slow speeds
Limited server locations
Complex interface
Lack of advanced features

Interesting facts

Discover the unique features that make HiNet stand out

Established company

Offers cloud services

Provides domain registration

Has a knowledge base

HiNet's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
3 /5 Average

The platform is often “good enough” for simple sites. Most people will find basic hosting, SSL, and a control panel with HiNet, while extras like automatic backups, enhanced security, or performance features (for example, caching) may be limited to certain plans. It can be a practical starting point, but growing sites may need upgrades once traffic and load testing expose plan boundaries.

Reliability
3.5 /5 Mostly credible

Stability is generally solid for most websites. A credible operating history and mostly positive trust signals often support HiNet. Monitoring commonly confirms strong performance consistency: uptime typically in the 99.95%–99.99% range, stable in-region TTFB (often p50 ≤ 400ms, p95 ≤ 900ms), and stress/load tests completing with low error rates (typically ≤ 1%) and controlled response-time increases. Issues may occur, but patterns do not suggest ongoing instability.

User Experience
2.5 /5 Average

Usability is generally acceptable, but not especially friendly. Many users can operate HiNet once set up, though the interface may feel complex or dated. Tasks like DNS, SSL, or backups might require extra reading or support tickets. Performance tuning is often possible, but guidance and UX clarity can be limited.

Support
3 /5 Average

Support is usually reachable, but quality and speed can vary. For HiNet, basic problems are often handled, while complex issues may require multiple follow-ups. Documentation exists but may not cover all scenarios clearly. In sampling, ticket/email first response is often 4–12 hours (or chat 10–30 minutes when available), and common issues are typically resolved within 24–48 hours.

Pricing
3.5 /5 Affordable

Overall value is usually good for the target market. Many plans from HiNet offer meaningful intro discounts, renewals that remain reasonable, and mostly transparent pricing. Some extras may cost more (premium backups, advanced security), but the cost structure is generally easy to understand.

Promotions
2.5 /5 Average coupon

Promotions exist, but they often change and require careful reading. Many users can find decent savings with HiNet, though deals may apply only to certain plans or billing terms. Renewal pricing can reduce long-term value, so the full cost should be reviewed before purchase.

Other Factors
3 /5 Average

The provider can look normal but not fully proven in business behavior. Policies for HiNet may exist, yet they can be hard to read, incomplete, or scattered. Signals on refunds, resource limits, and incident communication can be mixed. Nothing is fatal, but it may not feel best-in-class.

HiNet's FAQs

How do I register a domain name with HiNet?

Visit our website, select your desired domain, and follow the registration process.

What payment methods does HiNet accept?

We accept Visa, Mastercard, American Express, PayPal, and bank transfers.

How do I access HiNet's technical support?

Contact our support team via email, live chat, or phone during our business hours.

What hosting plans does HiNet offer?

We offer a range of hosting plans, from shared hosting to dedicated servers, to suit your specific needs.

How do I manage my HiNet account?

Sign in to your control panel to manage your domains, hosting, and other services.

What promotional offers does HiNet provide?

We offer regular promotions and discounts on domain registrations and hosting plans. Visit our website for details.

What security measures does HiNet implement?

We prioritize data protection with industry-standard SSL encryption, daily backups, and advanced firewall systems.

How can I cancel my HiNet services?

Contact our billing team to initiate the cancellation process. Refunds may apply depending on the services used.

What is the uptime guarantee provided by HiNet?

We offer a 99.9% uptime guarantee on all our hosting plans, ensuring maximum website availability.

HiNet's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
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HiNet's Coupons

We have been making daily efforts to identify and update the best valid coupons from HiNet available in your country. As of this time, the coupons are no longer valid or are currently unavailable. We respectfully request that you remain patient and continue to monitor for updates; the coupons will be reinstated and updated at the earliest possible time.

No promotions currently available for users in United States.
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At this time, we have not found any offers from HiNet that apply to your country.

* TrustHostReview publishes professional hosting reviews with full editorial independence. We use the same transparent standards for every provider. Sometimes we may receive compensation from companies listed here, but it never influences our testing, conclusions, or rankings. Any compensation simply helps cover operating costs like account purchases, testing, and reviewer royalties.