Author:
Pimploy Sinakorn
Last updated: 22 December 2025
Hetzner Online
Hetzner Online GmbH is a large European infrastructure provider known for aggressive price-to-performance and an “engineering-first” product philosophy: strong hardware, clear specs, and limited hand-holding unless you buy managed services.
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Hetzner Online's rating: Perfect hosting provider
We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.
The PERFECT reputation ranking is for hosting providers that have many registered users and does not receive severe complaints. These providers deserve your peace of mind.
| Parameters | Score | Why did we give this score? |
|---|---|---|
| Features | 4.6 | Excellent - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Hetzner Online's feature is outstanding. It is one of the best features of the service and is essential for any user who wants to get the most out of the service. |
| Reliability | 4.5 | Trustworthy - Hetzner Online is extremely reliable and always meets its promises. They have an outstanding customer service record and are always responsive to customer complaints. |
| User Friendly | 4.2 | Excellent - Extremely Easy to Use: Hetzner Online is incredibly easy to navigate and use. Users will find it effortlessly to find the information they need or complete tasks. |
| Support | 4 | Good - The support service is good. There is a user manual and FAQ page, and they are well-written and provide adequate information. The helpdesk is responsive and helpful. The support time is fast and there is live chat with customers. The service supports multiple languages. |
| Price | 4.8 | Very affordable - The pricing of Hetzner Online is extremely affordable. It is much lower than the average prices of similar services, and there is a lot of flexibility in the price list. |
| Promotion | 3.4 | Good discount - Hetzner Online offers frequent promotions. Their promotions are attractive and have a wide reach. There are a few bonus programs, discounted codes, or percentage discounts. They have a few conditions for receiving promotions, but their targeted audience is broad. Their rewards programs and loyalty programs are strong, and their discounts and special offers are frequent and appealing. |
| Other Factors | 4.3 | Excellent - The number of customers is extremely high, and the partner reviews are overwhelmingly positive. The company's revenue is also extremely high. |
Pros and Cons
Here are the pros and cons of using Hetzner Online as your hosting platform.
Positives
- Excellent price-to-performance for cloud and dedicated compute.
- Broad cloud footprint: DE/FI + US + SG.
- Clear, documented billing/payment methods and processes.
Negatives
- Review sentiment shows policy/verification friction and strict processes.
- Not ideal for users who expect “fully managed” outcomes on unmanaged products (expectations gap).
- Some product/UI elements are utilitarian rather than “beginner-first”.
Interesting facts
It operates major capacity in Germany and Finland and also offers additional locations outside Europe (US and Singapore) within its cloud footprint.
HQ: Gunzenhausen, Germany; business email: [email protected]
Cloud locations span EU + US + Singapore.
Accepts credit card, SEPA (EUR), wire transfer, PayPal.
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