Hetzner Online Review 2026

User reviews (0)

Hetzner Online GmbH is a large European infrastructure provider known for aggressive price-to-performance and an “engineering-first” product philosophy: strong hardware, clear specs, and limited hand-holding unless you buy managed services.


About Hetzner Online:
Owner/CEO:
Martin Hetzner
Established:
1997
Phone:
+49 (0)9831 505-0
Address:
Industriestr. 25, 91710 Gunzenhausen, Germany
Servers Locations:
  • Data centrer in de
    Nuremberg
  • Data centrer in de
    Falkenstein
  • Data centrer in fi
    Helsinki
  • Data centrer in sg
    Singapore
  • Data centrer in us
    Hillsboro, Oregon
  • Data centrer in us
    Ashburn, Virginia
Servers Locations: 6
  • Nuremberg
    Nuremberg
  • Falkenstein
    Falkenstein
  • Helsinki
    Helsinki
  • Singapore
    Singapore
  • Hillsboro, Oregon
    Hillsboro, Oregon
  • Ashburn, Virginia
    Ashburn, Virginia
Customer Support: 2
English
Website: English
All languages (2)
English
Support: English
All languages (2)
Live chat
United States
Service Available
4.3/5
Top-Tier Provider
Features Excellent
Reliability Trustworthy
User Friendly Excellent
Support Good
Price Very affordable
Promotion Good discount
Other Factors Excellent
Author

Pimploy Sinakorn

Last updated: 22 December 2025

Hetzner Online

Hetzner Online GmbH is a large European infrastructure provider known for aggressive price-to-performance and an “engineering-first” product philosophy: strong hardware, clear specs, and limited hand-holding unless you buy managed services.

Visit Site

Pros and Cons

Here are the pros and cons of using Hetzner Online as your hosting platform.

Positives

Excellent price-to-performance for cloud and dedicated compute.
Broad cloud footprint: DE/FI + US + SG.
Clear, documented billing/payment methods and processes.

Negatives

Review sentiment shows policy/verification friction and strict processes.
Not ideal for users who expect “fully managed” outcomes on unmanaged products (expectations gap).
Some product/UI elements are utilitarian rather than “beginner-first”.

Interesting facts

Discover the unique features that make Hetzner Online stand out

It operates major capacity in Germany and Finland and also offers additional locations outside Europe (US and Singapore) within its cloud footprint.

HQ: Gunzenhausen, Germany; business email: [email protected]

Cloud locations span EU + US + Singapore.

Accepts credit card, SEPA (EUR), wire transfer, PayPal.

Hetzner Online's rating Top-Tier Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Strong reputation and consistent customer trust. Mature operations, transparent terms, and reliable support—well-suited for business-critical hosting.

Features
4.6 /5 Excellent

Feature depth is a clear highlight in many cases. Across typical offerings from Hetzner Online, users often get free SSL, automatic backups, streamlined setup, and strong security options like DDoS protection and malware scanning. Performance tooling—such as SSD/NVMe, caching, and a CDN—is commonly available. Tools like staging and one-click restore tend to be clearly presented, with fewer forced add-ons. Transparent resource limits (CPU/RAM/IO) and built-in performance controls are major positives.

Reliability
4.5 /5 Trustworthy

High reliability is supported by measurable results and mature operations. With Hetzner Online, we commonly expect sustained uptime at ≥ 99.99%, fast and stable in-region TTFB (often p50 ≤ 200ms and p95 ≤ 500ms), and resilient load behavior (very low error rate, commonly ≤ 0.1%, no crashes, and fast recovery). When incidents happen, communication and remediation are typically timely and professional.

User Experience
4.2 /5 Excellent

The overall experience is polished and beginner-friendly. Setup is straightforward, the dashboard is clean, and common tasks—buying a plan, connecting a domain, installing WordPress, creating email—are simple with Hetzner Online. Tools like cPanel/Plesk, one-click install, staging, and auto SSL usually work smoothly, supported by clear guides and helpful error messaging. Performance tools (cache/CDN/PHP settings) are easy to find and configure.

Support
4 /5 Good

Support is generally dependable for everyday needs. Many providers like Hetzner Online offer multiple channels (often chat + tickets), reasonable response times, and staff who can solve common problems. Complex cases may be escalated, but follow-up tends to be consistent. Typical targets: chat 2–10 minutes first response, ticket/email 1–4 hours first response, and most common issues resolved within 24 hours.

Pricing
4.8 /5 Very affordable

Pricing is typically clear and the value proposition is strong. With Hetzner Online, advertised prices often align with what most users pay, renewals are reasonable, and key needs—SSL, backups, and basic security—are included instead of sold as expensive add-ons. Billing is straightforward, and surprise fees are uncommon.

Promotions
3.4 /5 Good discount

Discounts are usually practical and easy to apply. For Hetzner Online, promotions and sale prices are commonly visible, conditions are mostly clear, and checkout is generally reliable. Some deals may require longer terms or apply only to first-time customers, but savings are typically meaningful.

Other Factors
4.3 /5 Excellent

Transparency and operational maturity are strong. With Hetzner Online, legal identity and contacts are clear, refund/SLA terms are consistent, and a public status page may be available. Handling of abuse/DMCA is typically mature, and privacy/compliance practices are clearly explained (e.g., GDPR where relevant). “Surprise clauses” are uncommon and policy language is generally consistent.

Hetzner Online's FAQs

How do I register a domain with Hetzner Online?

Visit our domain registration page, search for the desired domain, and complete the registration process by providing your contact information and selecting a payment method.

What payment methods does Hetzner Online accept?

We accept a variety of payment methods including PayPal, credit/debit cards, SEPA direct debit, and bank transfers.

Do you offer any discounts or promotions for domain registration?

Yes, we offer various promotions and discounts for bulk domain registrations, domain transfers, and select domain extensions.

How do I manage my domains with Hetzner Online?

You can manage your domains through our user-friendly control panel, where you can view domain details, renew registrations, and modify DNS settings.

Do you offer technical support for domain management?

Yes, our experienced support team is available 24/7 to assist you with any technical issues or queries related to your domains.

What is the process for transferring a domain to Hetzner Online?

To transfer a domain to Hetzner Online, you must initiate the transfer from your current registrar and provide the required authorization code. Our support team can guide you through the process.

Do you offer hosting services in addition to domain registration?

Yes, we offer a range of hosting solutions including cloud VPS, dedicated servers, and managed hosting to cater to your specific needs.

What are the advantages of using Hetzner Online for hosting?

We provide high-performance servers with enterprise-grade hardware, 24/7 technical support, and competitive pricing.

How do I choose the right hosting plan for my website?

Our sales team can assist you in selecting the most suitable hosting plan based on your website's requirements and traffic volume.

Payment method

PayPal is accepted at Hetzner Online
Visa is accepted at Hetzner Online
MasterCard is accepted at Hetzner Online
Amex is accepted at Hetzner Online
Bank Wire is accepted at Hetzner Online
Union pay is accepted at Hetzner Online

Hetzner Online's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
User reviews (0)

User reviews of Hetzner Online

This is where you can share your experience with Hetzner Online. Read other users' reviews or write your own to highlight its pros and cons based on real use.

0

Reviewed by 0 users

5
0
4
0
3
0
2
0
1
0
0
0
Share your opinion with the community. Maybe you can help someone.
Write a review
Honest user's ratings is our #1 priority! So bookmakers can't pay to change or delete reviews.
Glossary.tab_nav_detail.bonuses

Hetzner Online's Coupons

Glossary.FormatContentBonus.empty

No promotions currently available for users in United States.
No results image
At this time, we have not found any offers from Hetzner Online that apply to your country.