Heart Internet Review 2026

User reviews (0)
Heart Internet is a reputable web hosting company trusted by over 150,000 businesses and individuals worldwide. Founded in 1997, the company has consistently received industry recognition for its exceptional customer service, with awards including the Queen's Award for Enterprise: International Trade (2018) and multiple UK Customer Excellence Awards. Customer feedback on review platforms like Trustpilot and Google My Business further supports this reputation, praising Heart Internet's friendly and knowledgeable support team, reliable uptime, and value for money.

About Heart Internet:
Owner/CEO:
Host Europe Group
Established:
1994
Address:
Landmark House, Station Road, Cheadle Hulme, Cheadle, Cheshire, SK8 7BS, United Kingdom
Servers Locations:
Servers Locations: 0
Customer Support: 0
No live chat
United States
Service Available
3.6/5
Trusted Provider
Features Good
Reliability Mostly credible
User Friendly Good
Support Good
Price Affordable
Promotion Good discount
Other Factors Average
Author

Pimploy Sinakorn

Last updated: 07 February 2025

Heart Internet

Heart Internet is a reputable web hosting company trusted by over 150,000 businesses and individuals worldwide. Founded in 1997, the company has consistently received industry recognition for its exceptional customer service, with awards including the Queen's Award for Enterprise: International Trade (2018) and multiple UK Customer Excellence Awards. Customer feedback on review platforms like Trustpilot and Google My Business further supports this reputation, praising Heart Internet's friendly and knowledgeable support team, reliable uptime, and value for money.
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Pros and Cons

Here are the pros and cons of using Heart Internet as your hosting platform.

Positives

Variety of hosting options
UK-based data centers
24/7 customer support
Scalable resources
Competitive pricing

Negatives

Occasional downtime
Complex control panel
Limited server locations
Mixed customer reviews
Add-on costs

Interesting facts

Discover the unique features that make Heart Internet stand out

Established in 2004

Part of the GoDaddy group

Offers reseller hosting

Provides domain registration

Focus on UK market

Heart Internet's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
4 /5 Good

A practical, modern feature bundle is usually available. Many plans from Heart Internet include SSL, email, a control panel (e.g., cPanel), and backups. Advanced options—such as staging, premium backup policies, or stronger security—may be reserved for higher tiers, but the overall package supports everyday production use. We also value features that protect performance during traffic spikes (caching, resource isolation, CDN/WAF options).

Reliability
3.8 /5 Mostly credible

Stability is generally solid for most websites. A credible operating history and mostly positive trust signals often support Heart Internet. Monitoring commonly confirms strong performance consistency: uptime typically in the 99.95%–99.99% range, stable in-region TTFB (often p50 ≤ 400ms, p95 ≤ 900ms), and stress/load tests completing with low error rates (typically ≤ 1%) and controlled response-time increases. Issues may occur, but patterns do not suggest ongoing instability.

User Experience
3.7 /5 Good

Most users will find the platform fairly easy to use. With Heart Internet, the control panel is typically stable and familiar, and key features are reasonably easy to locate. Some friction may remain (hidden settings, upsell prompts), but common tasks are manageable with basic tutorials and support. Clear usage/performance dashboards (CPU/RAM/IO) improve the overall experience.

Support
3.5 /5 Good

Support is generally dependable for everyday needs. Many providers like Heart Internet offer multiple channels (often chat + tickets), reasonable response times, and staff who can solve common problems. Complex cases may be escalated, but follow-up tends to be consistent. Typical targets: chat 2–10 minutes first response, ticket/email 1–4 hours first response, and most common issues resolved within 24 hours.

Pricing
3.6 /5 Affordable

Overall value is usually good for the target market. Many plans from Heart Internet offer meaningful intro discounts, renewals that remain reasonable, and mostly transparent pricing. Some extras may cost more (premium backups, advanced security), but the cost structure is generally easy to understand.

Promotions
3.5 /5 Good discount

Discounts are usually practical and easy to apply. For Heart Internet, promotions and sale prices are commonly visible, conditions are mostly clear, and checkout is generally reliable. Some deals may require longer terms or apply only to first-time customers, but savings are typically meaningful.

Other Factors
2.5 /5 Average

The provider can look normal but not fully proven in business behavior. Policies for Heart Internet may exist, yet they can be hard to read, incomplete, or scattered. Signals on refunds, resource limits, and incident communication can be mixed. Nothing is fatal, but it may not feel best-in-class.

Heart Internet's FAQs

How do I register a domain name with Heart Internet?

Visit our website, search for your desired domain name, and follow the prompts to complete the registration process.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and bank transfers.

How can I contact customer support?

You can reach our support team via live chat, email, or phone. Our hours are 24/7.

Do you offer any promotions for new customers?

Yes, we regularly run promotions and discounts. Check our website or follow us on social media for updates.

What is your uptime guarantee?

We offer a 99.9% uptime guarantee, ensuring maximum reliability for your website.

How do I transfer my domain name to Heart Internet?

Contact our support team with the details of your current domain registrar. We'll handle the transfer process for you.

What is the difference between shared hosting and VPS hosting?

Shared hosting involves sharing resources with other websites, while VPS hosting provides a dedicated virtual server with more control and flexibility.

Do you offer email hosting with your hosting plans?

Yes, we provide unlimited email accounts with all our hosting plans.

What security measures do you have in place?

We employ industry-standard security protocols, including SSL certificates, firewalls, and malware scanning to protect your data and privacy.

Heart Internet's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
User reviews (0)

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Heart Internet's Coupons

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