ChinaCache Review 2026

User reviews (0)
ChinaCache, a leading web hosting provider in China, has garnered an excellent reputation for its reliable and secure services. With over 20 years of experience, the company has a proven track record of providing high-quality web hosting solutions to both domestic and international customers. ChinaCache boasts an impressive client base of over 2 million websites and serves some of the largest enterprises in China, including Alibaba, Baidu, and Tencent. Its commitment to delivering exceptional support and 99.9% uptime has made it a preferred choice for businesses seeking a stable and scalable hosting platform.

About ChinaCache:
Owner/CEO:
ChinaCache International Holdings Ltd.
Established:
2001
Address:
Suite 807, 8/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong
Servers Locations:
  • Data centrer in br
    Sao Paulo
  • Data centrer in cn
    Yinchuan
  • Data centrer in cn
    Harbin
  • Data centrer in cn
    Changchun
  • Data centrer in cn
    Hefei
  • Data centrer in cn
    Wuhan
  • Data centrer in cn
    Chongqing
  • Show all
Servers Locations: 32
  • Sao Paulo
    Sao Paulo
  • Yinchuan
    Yinchuan
  • Harbin
    Harbin
  • Changchun
    Changchun
  • Hefei
    Hefei
  • Wuhan
    Wuhan
  • Chongqing
    Chongqing
  • Shanghai
    Shanghai
  • Hangzhou
    Hangzhou
  • Fuzhou
    Fuzhou
  • Nanjing
    Nanjing
  • Beijing
    Beijing
  • Jilin
    Jilin
  • Frankfurt am Main
    Frankfurt am Main
  • Paris
    Paris
  • London
    London
  • Hong Kong
    Hong Kong
  • Jakarta
    Jakarta
  • Tokyo
    Tokyo
  • Phnom Penh
    Phnom Penh
  • Seoul
    Seoul
  • Kuala Lumpur
    Kuala Lumpur
  • Singapore
    Singapore
  • Taiwan
    Taiwan
  • Chicago
    Chicago
  • Dallas
    Dallas
  • New York
    New York
  • San Jose
    San Jose
  • Seattle
    Seattle
  • Washington
    Washington
  • Miami
    Miami
  • Los Angeles
    Los Angeles
Customer Support: 0
No live chat
United States
Service Available
3.2/5
Trusted Provider
Features Excellent
Reliability Trustworthy
User Friendly Below average
Support Good
Price Fair value for money
Promotion Negligible discount
Other Factors Excellent
Author

Pimploy Sinakorn

Last updated: 26 August 2025

ChinaCache

ChinaCache, a leading web hosting provider in China, has garnered an excellent reputation for its reliable and secure services. With over 20 years of experience, the company has a proven track record of providing high-quality web hosting solutions to both domestic and international customers. ChinaCache boasts an impressive client base of over 2 million websites and serves some of the largest enterprises in China, including Alibaba, Baidu, and Tencent. Its commitment to delivering exceptional support and 99.9% uptime has made it a preferred choice for businesses seeking a stable and scalable hosting platform.
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Pros and Cons

Here are the pros and cons of using ChinaCache as your hosting platform.

Positives

Global CDN
Strong presence in China
DDoS protection
24/7 support

Negatives

Complex pricing
Limited transparency
Potential language barrier
Customer service issues

Interesting facts

Discover the unique features that make ChinaCache stand out

Founded in 1998

Publicly traded company

Focus on China market

Offers cloud services

ChinaCache's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
4.5 /5 Excellent

Feature depth is a clear highlight in many cases. Across typical offerings from ChinaCache, users often get free SSL, automatic backups, streamlined setup, and strong security options like DDoS protection and malware scanning. Performance tooling—such as SSD/NVMe, caching, and a CDN—is commonly available. Tools like staging and one-click restore tend to be clearly presented, with fewer forced add-ons. Transparent resource limits (CPU/RAM/IO) and built-in performance controls are major positives.

Reliability
4.5 /5 Trustworthy

High reliability is supported by measurable results and mature operations. With ChinaCache, we commonly expect sustained uptime at ≥ 99.99%, fast and stable in-region TTFB (often p50 ≤ 200ms and p95 ≤ 500ms), and resilient load behavior (very low error rate, commonly ≤ 0.1%, no crashes, and fast recovery). When incidents happen, communication and remediation are typically timely and professional.

User Experience
2 /5 Below average

Beginners may struggle with the interface and workflows. At ChinaCache, the dashboard can be confusing, documentation may be thin, and key actions can require manual steps (SSL setup, migrations, backups). Unclear plan limits and heavy technical language can lead to mistakes. Users may also have trouble finding performance-related settings (cache, PHP version, resource usage).

Support
3.5 /5 Good

Support is generally dependable for everyday needs. Many providers like ChinaCache offer multiple channels (often chat + tickets), reasonable response times, and staff who can solve common problems. Complex cases may be escalated, but follow-up tends to be consistent. Typical targets: chat 2–10 minutes first response, ticket/email 1–4 hours first response, and most common issues resolved within 24 hours.

Pricing
2.5 /5 Fair value for money

Pricing is workable, but it requires careful plan selection. In many cases, ChinaCache has a low entry price, while the real value depends on resource limits and paid add-ons. Renewals can be higher, and some users may need upgrades earlier than expected. It can still be good value when inclusions and limits are clearly understood.

Promotions
1 /5 Negligible discount

Promotions may be hard to trust. When looking at ChinaCache, offers can be unclear or misleading, coupons may fail, and important terms may be hidden. The final price may increase after add-ons and renewals, so deals should be treated cautiously unless everything is confirmed before payment.

Other Factors
4.5 /5 Excellent

Transparency and operational maturity are strong. With ChinaCache, legal identity and contacts are clear, refund/SLA terms are consistent, and a public status page may be available. Handling of abuse/DMCA is typically mature, and privacy/compliance practices are clearly explained (e.g., GDPR where relevant). “Surprise clauses” are uncommon and policy language is generally consistent.

ChinaCache's FAQs

How do I register a domain name with ChinaCache?

Visit our website, search for your desired domain name, and follow the registration process.

What payment methods do you accept for domain registration and hosting?

We accept various payment methods, including credit cards, PayPal, and WeChat Pay.

How do I contact your support team for assistance?

You can reach our support team via phone, live chat, or email. Our contact information is available on our website.

Do you offer any promotions or discounts on domain registration and hosting?

Yes, we frequently run promotions and offer discounts to new and existing customers. Check our website for current offers.

What types of hosting services do you provide?

We offer a range of hosting services, including shared hosting, VPS hosting, dedicated hosting, and cloud hosting.

How do I upgrade or downgrade my hosting plan?

You can upgrade or downgrade your hosting plan by contacting our support team. They will guide you through the process.

Do you provide website design and development services?

Yes, we offer website design and development services to help you create a professional and user-friendly online presence.

How do I manage my domain name and hosting account?

You can manage your domain name and hosting account through our intuitive online control panel.

What is your uptime guarantee for hosting services?

We offer a 99.9% uptime guarantee for our hosting services.

ChinaCache's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
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ChinaCache's Coupons

We have been making daily efforts to identify and update the best valid coupons from ChinaCache available in your country. As of this time, the coupons are no longer valid or are currently unavailable. We respectfully request that you remain patient and continue to monitor for updates; the coupons will be reinstated and updated at the earliest possible time.

No promotions currently available for users in United States.
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At this time, we have not found any offers from ChinaCache that apply to your country.

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