Automattic Review 2026

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We are passionate about making the web a better place.

About Automattic:
Owner/CEO:
Matt Mullenweg
Established:
2005
Address:
132 Hawthorne Street, San Francisco, CA 94107, USA
Servers Locations:
Servers Locations: 0
Customer Support: 0
No live chat
United States
United States Accepted
4.4/5
Top-Tier Provider
Features Excellent
Reliability Trustworthy
User Friendly Excellent
Support Excellent
Price Affordable
Promotion Good discount
Other Factors Excellent
Author

Pimploy Sinakorn

Last updated: 07 February 2025

Automattic

We are passionate about making the web a better place.
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Pros and Cons

Here are the pros and cons of using Automattic as your hosting platform.

Positives

WordPress.com integration
Ease of use
Strong security
Automatic updates
Scalability

Negatives

Limited customization
Higher cost
Plugin restrictions
Vendor lock-in
Less control

Interesting facts

Discover the unique features that make Automattic stand out

Founded by WordPress co-founder

Focus on managed WordPress

Large user base

Offers various plans

Emphasis on simplicity

Automattic's rating Top-Tier Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Strong reputation and consistent customer trust. Mature operations, transparent terms, and reliable support—well-suited for business-critical hosting.

Features
4.5 /5 Excellent

We see Automattic as very strong on features. It usually includes most things people need: free SSL, automatic backups, easy website setup, and good security like DDoS protection and malware scanning. Performance options such as SSD/NVMe, caching, and a CDN are commonly available. Important tools like staging (test site) and one-click restore are clear and easy to use, with fewer forced add-ons.

Reliability
4.6 /5 Trustworthy

We consider Automattic highly reliable. It is a well-known provider with a long track record, clear company information, and stable operations. It usually has a strong presence in many regions (or is a top local brand) and earns consistent trust from customers across major review platforms. Problems may happen, but communication and fixes are typically fast and professional.

User Experience
4.4 /5 Excellent

We find Automattic extremely user friendly. Setup is simple, the dashboard is clean, and common tasks (buying a plan, connecting a domain, installing WordPress, creating email) are easy. Tools like cPanel/Plesk, one-click install, staging, and auto SSL work smoothly, with clear guides and helpful error messages. Most users can manage hosting without technical help.

Support
4.3 /5 Excellent

We rate Automattic excellent for support. Help is available 24/7 via live chat and tickets (often also phone). Replies are fast, answers are clear, and issues are solved end-to-end (not just copy-paste). We also see strong knowledge base guides and good incident communication, so customers feel genuinely supported.

Pricing
3.8 /5 Affordable

Automattic is generally good value. Intro discounts are attractive, and the renewal price is still acceptable for the features you get. Some extras may cost more (premium backups, advanced security), but pricing is mostly transparent and competitive for the target market.

Promotions
3.5 /5 Good discount

Automattic usually runs useful promotions. Coupons or sale prices are easy to find and apply, and the rules are mostly clear. Some offers require longer billing terms or apply only to first-time customers, but overall the savings are meaningful and checkout works smoothly.

Other Factors
4.5 /5 Excellent

We score Automattic at 5 when it shows strong transparency (clear legal entity, policies, and contacts), clean and consistent refund/SLA terms, a public status page, and mature handling of abuse/DMCA. Compliance and privacy practices are clearly explained (e.g., GDPR where relevant), and there are few “surprise” clauses.

Automattic's FAQs

How do I register a domain name with Automattic?

Visit our website, enter your desired domain name, and follow the simple registration process.

What payment methods do you accept?

We accept major credit cards, PayPal, and ACH bank transfers.

How can I get support for my domain or hosting account?

Contact our 24/7 support team via live chat, email, or phone.

Do you offer any promotions or discounts?

Yes, check our website regularly for special offers and discounts on domain registration and hosting services.

How long does it take to register a domain name?

Domain registration is typically instant, but may take up to 24 hours to propagate across the internet.

Can I transfer my existing domain name to Automattic?

Yes, we provide easy domain transfer services. Contact our support team for assistance.

What is the difference between a domain name and web hosting?

A domain name is the address of your website on the internet, while web hosting provides the server space and resources to store and display your website content.

How do I point my domain name to my hosting account?

After registering your domain and hosting account, you can update the DNS settings to point your domain to your hosting server.

What are the benefits of using Automattic for my domain and hosting needs?

We offer affordable prices, reliable services, 24/7 support, and easy-to-use tools to manage your domain and website.

Automattic's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
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Automattic's Coupons

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No promotions currently available for users in United States.
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