Alibaba Hosting Review 2026

User reviews (0)
At Alibaba CloudHosting, we have created a cloud hosting platform that's both feature-loaded and easy to make use of. Our programmers have created a customized Linux cloud web hosting platform as well as an impressive Website Control Panel that completely employs its capabilities. After long hours of development and testing on our end, we're now prepared to guarantee that all o...

About Alibaba Hosting:
Owner/CEO:
Alibaba Group
Established:
2009
Address:
969 West Wen Yi Road, Hangzhou, Zhejiang, China
Servers Locations:
  • Data centrer in au
    Sydney
  • Data centrer in bg
    Sofia
  • Data centrer in fi
    Pori
  • Data centrer in gb
    London
  • Data centrer in gb
    Berkshire
  • Data centrer in us
    Chicago
Servers Locations: 6
  • Sydney
    Sydney
  • Sofia
    Sofia
  • Pori
    Pori
  • London
    London
  • Berkshire
    Berkshire
  • Chicago
    Chicago
Customer Support: 0
No live chat
United States
Service Available
3.4/5
Trusted Provider
Features Good
Reliability Mostly credible
User Friendly Good
Support Average
Price Affordable
Promotion Good discount
Other Factors Average
Author

Pimploy Sinakorn

Last updated: 07 February 2025

Alibaba Hosting

At Alibaba CloudHosting, we have created a cloud hosting platform that's both feature-loaded and easy to make use of. Our programmers have created a customized Linux cloud web hosting platform as well as an impressive Website Control Panel that completely employs its capabilities. After long hours of development and testing on our end, we're now prepared to guarantee that all o...
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Pros and Cons

Here are the pros and cons of using Alibaba Hosting as your hosting platform.

Positives

Scalable resources
Global infrastructure
Competitive pricing
Variety of services
Strong security features

Negatives

Complex interface
Customer support issues
Limited documentation
Potential vendor lock-in
Performance inconsistencies

Interesting facts

Discover the unique features that make Alibaba Hosting stand out

Part of Alibaba Group

Strong presence in Asia

Offers cloud and web hosting

Supports various operating systems

Provides CDN services

Alibaba Hosting's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
3.8 /5 Good

A practical, modern feature bundle is usually available. Many plans from Alibaba Hosting include SSL, email, a control panel (e.g., cPanel), and backups. Advanced options—such as staging, premium backup policies, or stronger security—may be reserved for higher tiers, but the overall package supports everyday production use. We also value features that protect performance during traffic spikes (caching, resource isolation, CDN/WAF options).

Reliability
3.5 /5 Mostly credible

Stability is generally solid for most websites. A credible operating history and mostly positive trust signals often support Alibaba Hosting. Monitoring commonly confirms strong performance consistency: uptime typically in the 99.95%–99.99% range, stable in-region TTFB (often p50 ≤ 400ms, p95 ≤ 900ms), and stress/load tests completing with low error rates (typically ≤ 1%) and controlled response-time increases. Issues may occur, but patterns do not suggest ongoing instability.

User Experience
3.2 /5 Good

Most users will find the platform fairly easy to use. With Alibaba Hosting, the control panel is typically stable and familiar, and key features are reasonably easy to locate. Some friction may remain (hidden settings, upsell prompts), but common tasks are manageable with basic tutorials and support. Clear usage/performance dashboards (CPU/RAM/IO) improve the overall experience.

Support
3 /5 Average

Support is usually reachable, but quality and speed can vary. For Alibaba Hosting, basic problems are often handled, while complex issues may require multiple follow-ups. Documentation exists but may not cover all scenarios clearly. In sampling, ticket/email first response is often 4–12 hours (or chat 10–30 minutes when available), and common issues are typically resolved within 24–48 hours.

Pricing
3.6 /5 Affordable

Overall value is usually good for the target market. Many plans from Alibaba Hosting offer meaningful intro discounts, renewals that remain reasonable, and mostly transparent pricing. Some extras may cost more (premium backups, advanced security), but the cost structure is generally easy to understand.

Promotions
3.7 /5 Good discount

Discounts are usually practical and easy to apply. For Alibaba Hosting, promotions and sale prices are commonly visible, conditions are mostly clear, and checkout is generally reliable. Some deals may require longer terms or apply only to first-time customers, but savings are typically meaningful.

Other Factors
2.5 /5 Average

The provider can look normal but not fully proven in business behavior. Policies for Alibaba Hosting may exist, yet they can be hard to read, incomplete, or scattered. Signals on refunds, resource limits, and incident communication can be mixed. Nothing is fatal, but it may not feel best-in-class.

Alibaba Hosting's FAQs

How do I register a domain name with Alibaba Hosting?

Visit our website and use our domain search tool to find the perfect domain name. Then, follow the steps to complete the registration process and make your website go live.

What payment methods do you accept?

We accept a wide range of payment methods, including credit cards, PayPal, Alipay, and more. Choose the most convenient option for you.

How can I get support with my hosting account?

Our friendly support team is available 24/7 via live chat, email, and phone. Contact us anytime, and we'll be happy to assist you.

Do you offer any promotions or discounts?

Yes, we offer various promotions and discounts on domain registrations, hosting plans, and other services. Check our website or contact our sales team for the latest deals.

How do I transfer my website to Alibaba Hosting?

Our experienced team can assist you with migrating your website to our servers seamlessly. Contact us for a free consultation and let us handle the technical details.

Can I upgrade my hosting plan if needed?

Yes, you can upgrade your hosting plan at any time. Our flexible plans allow you to adjust your resources and features as your website grows.

What is your uptime guarantee?

We provide an industry-leading 99.9% uptime guarantee. Our reliable servers and redundant infrastructure ensure that your website is always accessible to your visitors.

Do you offer managed hosting services?

Yes, we offer fully managed hosting services. Our expert team will take care of all technical aspects of your hosting, including security, updates, and performance optimization.

How do I renew my domain registration?

You can renew your domain registration easily through our online portal. Simply follow the steps and make sure to renew before your domain expires to avoid losing ownership.

Alibaba Hosting's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
User reviews (0)

User reviews of Alibaba Hosting

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Alibaba Hosting's Coupons

We have been making daily efforts to identify and update the best valid coupons from Alibaba Hosting available in your country. As of this time, the coupons are no longer valid or are currently unavailable. We respectfully request that you remain patient and continue to monitor for updates; the coupons will be reinstated and updated at the earliest possible time.

No promotions currently available for users in United States.
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At this time, we have not found any offers from Alibaba Hosting that apply to your country.

* TrustHostReview publishes professional hosting reviews with full editorial independence. We use the same transparent standards for every provider. Sometimes we may receive compensation from companies listed here, but it never influences our testing, conclusions, or rankings. Any compensation simply helps cover operating costs like account purchases, testing, and reviewer royalties.