Review Support.by 2024
Support.by has been making waves in the web hosting scene, particularly for experienced users like webmasters and system administrators. Let's delve into the details that make them stand out, focusing on aspects that matter most to seasoned professionals.
Hosting Plans and Pricing: Support.by offers a range of hosting plans tailored to different needs. From shared hosting for smaller projects to dedicated servers for high-traffic websites, they seem to have all the bases covered. Their pricing, while not the absolute cheapest, is competitive, especially considering the features offered.
Ease of Use for Experienced Users: One thing that sets Support.by apart is its focus on users familiar with server environments. They provide SSH access and root access on most plans, allowing for deep customization and control. The control panel, while functional, might not be as visually appealing as some competitors, but experienced users likely won't mind.
Performance and Server Speed: Support.by emphasizes speed, utilizing SSD storage, LiteSpeed web server technology, and claiming a global CDN for faster content delivery. Their servers are reportedly located in a Tier III data center, indicating a high level of reliability and uptime.
Security Measures: Security is paramount for any website. Support.by offers free SSL certificates with all plans, which is a basic necessity these days. However, details about additional security measures like firewalls, malware scanning, and DDoS protection are not readily apparent on their website. Experienced users would want to inquire about these specifics.
Customer Support and Expertise: The company's name speaks for itself. Support.by prides itself on its customer support, claiming to have a team of experts available 24/7. However, real-world user reviews on this aspect are somewhat mixed, with some praising their responsiveness while others have experienced delays.
Data Center Location: Transparency regarding data center location is crucial, especially for latency-sensitive applications. While Support.by mentions using a Tier III data center, the exact location(s) are not prominently displayed on their website.
Overall Impression for Experienced Users: Support.by appears to be a solid choice for experienced users who value control and performance. Their focus on providing root access and server-level customization is a major plus. However, more transparency on security features and data center locations would be beneficial. Before committing, it's recommended to contact their support team and clarify any specific requirements to ensure Support.by truly meets your needs.
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Support.by's rating: Questionable hosting provider
We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.
Due to the many negative reviews from users, we have rated this site as
Questionable reputation. This means that the platform has a history of receiving negative feedback. We cannot that guarantee you will not experience the same issues.
| Parameters | Score | Why did we give this score? |
|---|---|---|
| Features | 2.5 | Average - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Support.by's feature is good but not great. It provides a significant amount of value to the user, but there is still room for improvement. |
| Reliability | 2.5 | Somewhat credible - Support.by generally meets its promises and delivers on time. They have a good customer service record and are responsive to customer complaints. |
| User Friendly | 2.5 | Average - Somewhat Easy to Use: The website is generally easy to navigate and use. Users may have some minor difficulties finding the information they need or completing tasks. |
| Support | 2.5 | Average - The support service is fair. There is a user manual and FAQ page, but they may not be comprehensive. The helpdesk may be slow to respond, but it is generally helpful. The support time may be slow, but there may be live chat with customers. The service may support multiple languages, but not all. |
| Price | 2.5 | Fair value for money - The pricing of Support.by is fair. It is comparable to the average prices of similar services, and there is some flexibility in the price list. |
| Promotion | 2.5 | Average coupon - Support.by offers occasional promotions. Their promotions are average and have a moderate reach. There are a few bonus programs, discounted codes, or percentage discounts. They have some conditions for receiving promotions, and their targeted audience is fairly broad. Their rewards programs and loyalty programs are okay, but their discounts and special offers are few and far between. |
| Other Factors | 2.5 | Average - The number of customers is moderate, and the partner reviews are mixed. The company's revenue is also moderate. |
Pros and Cons
Here are the pros and cons of using Support.by as your hosting platform.
Positives
- High-speed internet
- Reliable service
- Affordable prices
- Excellent customer service
- Wide coverage area
Negatives
- Data caps
- Slow speeds during peak hours
- Limited service options in some areas
- **Interesting Facts:**
- Support.by is a subsidiary of Telia Company
- The company offers a variety of services including internet, TV, and mobile
- Support.by has been recognized for its high-quality customer service
