Site5 Review

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Site5 is a renowned web hosting provider recognized for its reliability and customer satisfaction. With over 20 years of experience in the industry, the company has earned a solid reputation for delivering secure and scalable hosting solutions. Site5 boasts an extensive client base of over 1.5 million websites, ranging from small businesses to large enterprises, attesting to its exceptional services.

About Site5:
Owner/CEO:
Endurance International Group
Established:
2003
Email:
N/A
Address:
3334 Peachtree Road NE, Suite 200, Atlanta, GA 30326
Servers Locations:
  • Sao Paulo
    Sao Paulo
  • Vancouver
    Vancouver
  • Toronto
    Toronto
  • Montreal
    Montreal
  • China
    China
  • Paris
    Paris
  • London
    London
  • Show all
Servers Locations: 14
  • Sao Paulo
    Sao Paulo
  • Vancouver
    Vancouver
  • Toronto
    Toronto
  • Montreal
    Montreal
  • China
    China
  • Paris
    Paris
  • London
    London
  • Hong Kong
    Hong Kong
  • Amsterdam
    Amsterdam
  • Bucharest
    Bucharest
  • Singapore
    Singapore
  • Provo
    Provo
  • Boston
    Boston
  • Dallas
    Dallas
Customer Support: 0
No live chat
United States
United States Accepted
3.7/5
Good Hosting Provider
by Trust Host Review
Features: Good
Reliability: Mostly credible
User Friendly: Good
Support: Good
Price: Affordable
Promotion: Good discount
Other Factors: Average
Pimploy Sinakorn
Author: Pimploy Sinakorn Last updated: 30 August 2024

Review Site5 2024

Site5, a familiar name in the web hosting industry, has been around since the late '90s, catering to a diverse clientele. While they might not be the first name that pops up in every hosting conversation these days, their experience certainly warrants a closer look, particularly for seasoned users like webmasters, system administrators, and experienced developers. Let's delve into the specifics that might appeal to this discerning group.

Hosting Plans and Pricing: Site5 keeps things straightforward, offering shared, reseller, and cloud hosting options. Their shared plans, while not the cheapest on the market, do come with unlimited bandwidth and storage, which is a plus for users who prioritize resource allocation and scalability. Experienced users will appreciate the inclusion of SSH access even on lower-tier plans, allowing for greater control and customization.

Ease of Use and Control Panel: While Site5 does offer cPanel, a familiar interface for many, it's worth noting that they've layered their own branding and organization on top of it. This might be a minor annoyance for some who prefer the standard cPanel layout, especially when navigating support resources. However, the underlying functionality remains familiar, and experienced users shouldn't have trouble finding their way around.

Performance, Security, and Server Speed: Site5 boasts a 99.9% uptime guarantee, which is standard fare in the industry. However, real-world performance can vary. While their servers generally deliver decent speeds, anecdotal evidence from long-term users suggests occasional dips, particularly during peak hours. For mission-critical websites requiring rock-solid stability, a deeper dive into performance benchmarks and potential latency issues might be necessary.

Security features include daily backups, but a more robust security suite with malware scanning and DDoS protection is an additional cost. Experienced users will likely find this aspect lacking, as these features are increasingly becoming standard offerings from competitors.

Customer Support and Data Centers: Site5 offers 24/7 support via phone, live chat, and email. However, the quality of support has been a point of contention among users. While some report positive experiences with knowledgeable staff, others cite lengthy wait times and a tendency to push users towards paid support options for more complex issues.

Information regarding data center locations isn't readily transparent on their website, which might be a concern for experienced users seeking to optimize content delivery for specific regions.

Overall Impression: Site5 caters to a broad audience but might leave experienced users wanting more in certain areas. Their strength lies in their unlimited resources on shared plans and SSH access across tiers, offering good control and flexibility. However, the lack of transparency on data centers, potential performance fluctuations, and additional costs for comprehensive security features might give some pause. Thorough research and a comparison with competitors, particularly regarding security needs and server performance for your target audience, is highly recommended.

Site5

Site5 is a renowned web hosting provider recognized for its reliability and customer satisfaction. With over 20 years of experience in the industry, the company has earned a solid reputation for delivering secure and scalable hosting solutions. Site5 boasts an extensive client base of over 1.5 million websites, ranging from small businesses to large enterprises, attesting to its exceptional services.
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Site5's rating: Good hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.

Parameters Score Why did we give this score?
Features 4 Good - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Site5's feature is excellent. It provides a high level of value to the user and is easy to use and effective.
Reliability 3.8 Mostly credible - Site5 consistently meets its promises and delivers on time. They have an excellent customer service record and are very responsive to customer complaints.
User Friendly 3.7 Good - Easy to Use: Site5 is very easy to navigate and use. Users will have no trouble finding the information they need or completing tasks.
Support 3.9 Good - The support service is good. There is a user manual and FAQ page, and they are well-written and provide adequate information. The helpdesk is responsive and helpful. The support time is fast and there is live chat with customers. The service supports multiple languages.
Price 3.5 Affordable - The pricing of Site5 is affordable. It is slightly lower than the average prices of similar services, and there is some flexibility in the price list.
Promotion 3.6 Good discount - Site5 offers frequent promotions. Their promotions are attractive and have a wide reach. There are a few bonus programs, discounted codes, or percentage discounts. They have a few conditions for receiving promotions, but their targeted audience is broad. Their rewards programs and loyalty programs are strong, and their discounts and special offers are frequent and appealing.
Other Factors 2.5 Average - The number of customers is moderate, and the partner reviews are mixed. The company's revenue is also moderate.

Pros and Cons

Here are the pros and cons of using Site5 as your hosting platform.

Positives

  • Affordable pricing
  • Reliable and fast internet speeds
  • Wide coverage area
  • 24/7 customer support
  • Free domain registration

Negatives

  • Limited data plans
  • Slow speeds during peak hours
  • Occasional outages
  • Hidden fees
  • Restrictive contract terms

Interesting facts

Site5 is one of the oldest ISPs in the United States
Site5 offers a range of internet plans for different budgets and needs
Site5 has a strong focus on customer satisfaction
Site5 is a subsidiary of Tucows, a publicly traded company
Site5 is a member of the Better Business Bureau

Site5's FAQs

How do I register a domain with Site5?

Visit our website and search for your desired domain name. Select the appropriate extension and complete the registration process by providing your contact information and payment details.

What payment methods does Site5 accept?

We accept various payment methods including credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.

How can I get technical support from Site5?

You can access our support team through live chat, email, or phone. Our support representatives are available 24/7 to assist you with any technical issues or queries.

Does Site5 offer any promotions or discounts?

Yes, we frequently run promotions and offer discounts on domain registrations and hosting plans. Check our website regularly for the latest offers.

What is the difference between a shared and dedicated hosting plan?

A shared hosting plan places your website on a server shared with other websites, while a dedicated hosting plan provides your website with exclusive use of a server's resources, offering increased performance and security.

How do I transfer my website to Site5?

We provide free website transfer services. Our support team will assist you in migrating your website from your previous provider to Site5 seamlessly.

What is the uptime guarantee offered by Site5?

Site5 guarantees a 99.9% uptime for all our hosting plans. This ensures that your website remains accessible to visitors almost all the time.

How can I upgrade my hosting plan?

You can upgrade your hosting plan through your Site5 dashboard. Simply select the plan you wish to upgrade to and follow the checkout process.

Does Site5 provide a content delivery network (CDN)?

Yes, Site5 offers a CDN service that can improve the loading speed and performance of your website by distributing its content across multiple servers worldwide.

Site5's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
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Site5's Coupons

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