Site5 Review 2026

User reviews (0)
Site5 is a renowned web hosting provider recognized for its reliability and customer satisfaction. With over 20 years of experience in the industry, the company has earned a solid reputation for delivering secure and scalable hosting solutions. Site5 boasts an extensive client base of over 1.5 million websites, ranging from small businesses to large enterprises, attesting to its exceptional services.

About Site5:
Owner/CEO:
Endurance International Group
Established:
2003
Email:
N/A
Address:
3334 Peachtree Road NE, Suite 200, Atlanta, GA 30326
Servers Locations:
  • Data centrer in br
    Sao Paulo
  • Data centrer in ca
    Vancouver
  • Data centrer in ca
    Toronto
  • Data centrer in ca
    Montreal
  • Data centrer in cn
    China
  • Data centrer in fr
    Paris
  • Data centrer in gb
    London
  • Show all
Servers Locations: 14
  • Sao Paulo
    Sao Paulo
  • Vancouver
    Vancouver
  • Toronto
    Toronto
  • Montreal
    Montreal
  • China
    China
  • Paris
    Paris
  • London
    London
  • Hong Kong
    Hong Kong
  • Amsterdam
    Amsterdam
  • Bucharest
    Bucharest
  • Singapore
    Singapore
  • Provo
    Provo
  • Boston
    Boston
  • Dallas
    Dallas
Customer Support: 0
No live chat
United States
Service Available
3.7/5
Trusted Provider
Features Good
Reliability Mostly credible
User Friendly Good
Support Good
Price Affordable
Promotion Good discount
Other Factors Average
Author

Pimploy Sinakorn

Last updated: 07 February 2025

Site5

Site5 is a renowned web hosting provider recognized for its reliability and customer satisfaction. With over 20 years of experience in the industry, the company has earned a solid reputation for delivering secure and scalable hosting solutions. Site5 boasts an extensive client base of over 1.5 million websites, ranging from small businesses to large enterprises, attesting to its exceptional services.
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Pros and Cons

Here are the pros and cons of using Site5 as your hosting platform.

Positives

Variety of hosting options
Scalable resources
Good customer support
Free site migration

Negatives

Higher pricing
Inconsistent performance
Limited server locations
Complex interface

Interesting facts

Discover the unique features that make Site5 stand out

Established in 1999

Part of EIG group

Offers reseller hosting

Provides managed services

Site5's rating Trusted Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Generally dependable with mostly positive trust signals. Clear policies, stable performance, and support that usually resolves common issues.

Features
4 /5 Good

A practical, modern feature bundle is usually available. Many plans from Site5 include SSL, email, a control panel (e.g., cPanel), and backups. Advanced options—such as staging, premium backup policies, or stronger security—may be reserved for higher tiers, but the overall package supports everyday production use. We also value features that protect performance during traffic spikes (caching, resource isolation, CDN/WAF options).

Reliability
3.8 /5 Mostly credible

Stability is generally solid for most websites. A credible operating history and mostly positive trust signals often support Site5. Monitoring commonly confirms strong performance consistency: uptime typically in the 99.95%–99.99% range, stable in-region TTFB (often p50 ≤ 400ms, p95 ≤ 900ms), and stress/load tests completing with low error rates (typically ≤ 1%) and controlled response-time increases. Issues may occur, but patterns do not suggest ongoing instability.

User Experience
3.7 /5 Good

Most users will find the platform fairly easy to use. With Site5, the control panel is typically stable and familiar, and key features are reasonably easy to locate. Some friction may remain (hidden settings, upsell prompts), but common tasks are manageable with basic tutorials and support. Clear usage/performance dashboards (CPU/RAM/IO) improve the overall experience.

Support
3.9 /5 Good

Support is generally dependable for everyday needs. Many providers like Site5 offer multiple channels (often chat + tickets), reasonable response times, and staff who can solve common problems. Complex cases may be escalated, but follow-up tends to be consistent. Typical targets: chat 2–10 minutes first response, ticket/email 1–4 hours first response, and most common issues resolved within 24 hours.

Pricing
3.5 /5 Affordable

Overall value is usually good for the target market. Many plans from Site5 offer meaningful intro discounts, renewals that remain reasonable, and mostly transparent pricing. Some extras may cost more (premium backups, advanced security), but the cost structure is generally easy to understand.

Promotions
3.6 /5 Good discount

Discounts are usually practical and easy to apply. For Site5, promotions and sale prices are commonly visible, conditions are mostly clear, and checkout is generally reliable. Some deals may require longer terms or apply only to first-time customers, but savings are typically meaningful.

Other Factors
2.5 /5 Average

The provider can look normal but not fully proven in business behavior. Policies for Site5 may exist, yet they can be hard to read, incomplete, or scattered. Signals on refunds, resource limits, and incident communication can be mixed. Nothing is fatal, but it may not feel best-in-class.

Site5's FAQs

How do I register a domain with Site5?

Visit our website and search for your desired domain name. Select the appropriate extension and complete the registration process by providing your contact information and payment details.

What payment methods does Site5 accept?

We accept various payment methods including credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.

How can I get technical support from Site5?

You can access our support team through live chat, email, or phone. Our support representatives are available 24/7 to assist you with any technical issues or queries.

Does Site5 offer any promotions or discounts?

Yes, we frequently run promotions and offer discounts on domain registrations and hosting plans. Check our website regularly for the latest offers.

What is the difference between a shared and dedicated hosting plan?

A shared hosting plan places your website on a server shared with other websites, while a dedicated hosting plan provides your website with exclusive use of a server's resources, offering increased performance and security.

How do I transfer my website to Site5?

We provide free website transfer services. Our support team will assist you in migrating your website from your previous provider to Site5 seamlessly.

What is the uptime guarantee offered by Site5?

Site5 guarantees a 99.9% uptime for all our hosting plans. This ensures that your website remains accessible to visitors almost all the time.

How can I upgrade my hosting plan?

You can upgrade your hosting plan through your Site5 dashboard. Simply select the plan you wish to upgrade to and follow the checkout process.

Does Site5 provide a content delivery network (CDN)?

Yes, Site5 offers a CDN service that can improve the loading speed and performance of your website by distributing its content across multiple servers worldwide.

Site5's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
User reviews (0)

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Site5's Coupons

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No promotions currently available for users in United States.
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At this time, we have not found any offers from Site5 that apply to your country.