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Nexcess Review 2026

User reviews (875)

Nexcess is a web hosting company that specializes in managed hosting services [2]. This means they take care of the technical aspects of running your website, such as server maintenance, security updates, and performance optimization, so you can focus on building and growing your business.

Visit Site Nexcess
About Nexcess:
Established:
2020
Phone:
866-639-2377
Email:
[email protected]
Servers Locations:
  • Data centrer in au
    Sydney
  • Data centrer in gb
    London
  • Data centrer in nl
    Amsterdam
  • Data centrer in us
    San Jose
  • Data centrer in us
    Dearborn
  • Data centrer in us
    Southfield
  • Data centrer in us
    Miami
  • Show all
Servers Locations: 9
  • Sydney
    Sydney
  • London
    London
  • Amsterdam
    Amsterdam
  • San Jose
    San Jose
  • Dearborn
    Dearborn
  • Southfield
    Southfield
  • Miami
    Miami
  • Lansing
    Lansing
  • Phoenix
    Phoenix
Customer Support: 0
Live chat
United States
United States Accepted
4.4/5
Top-Tier Provider
Features Excellent
Reliability Trustworthy
User Friendly Excellent
Support Excellent
Price Affordable
Promotion Good discount
Other Factors Excellent
Pimploy Sinakorn
Author

Pimploy Sinakorn

Last updated: 07 February 2025

Nexcess

Nexcess is a web hosting company that specializes in managed hosting services [2]. This means they take care of the technical aspects of running your website, such as server maintenance, security updates, and performance optimization, so you can focus on building and growing your business.

Visit Site

Pros and Cons

Here are the pros and cons of using Nexcess as your hosting platform.

Positives

Managed hosting
High performance
Scalability
24/7 support
Free migrations

Negatives

Higher price
Limited server locations
Complex for beginners
Specific platform focus
Overselling

Interesting facts

Discover the unique features that make Nexcess stand out

Specialized in Magento, WordPress, and WooCommerce

Owned by Liquid Web

Offers a variety of plans

Focus on e-commerce

Provides automatic updates

Nexcess's rating Top-Tier Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Strong reputation and consistent customer trust. Mature operations, transparent terms, and reliable support—well-suited for business-critical hosting.

Features
4.5 /5 Excellent

We see Nexcess as very strong on features. It usually includes most things people need: free SSL, automatic backups, easy website setup, and good security like DDoS protection and malware scanning. Performance options such as SSD/NVMe, caching, and a CDN are commonly available. Important tools like staging (test site) and one-click restore are clear and easy to use, with fewer forced add-ons.

Reliability
4.6 /5 Trustworthy

We consider Nexcess highly reliable. It is a well-known provider with a long track record, clear company information, and stable operations. It usually has a strong presence in many regions (or is a top local brand) and earns consistent trust from customers across major review platforms. Problems may happen, but communication and fixes are typically fast and professional.

User Experience
4.4 /5 Excellent

We find Nexcess extremely user friendly. Setup is simple, the dashboard is clean, and common tasks (buying a plan, connecting a domain, installing WordPress, creating email) are easy. Tools like cPanel/Plesk, one-click install, staging, and auto SSL work smoothly, with clear guides and helpful error messages. Most users can manage hosting without technical help.

Support
4.7 /5 Excellent

We rate Nexcess excellent for support. Help is available 24/7 via live chat and tickets (often also phone). Replies are fast, answers are clear, and issues are solved end-to-end (not just copy-paste). We also see strong knowledge base guides and good incident communication, so customers feel genuinely supported.

Pricing
3.8 /5 Affordable

Nexcess is generally good value. Intro discounts are attractive, and the renewal price is still acceptable for the features you get. Some extras may cost more (premium backups, advanced security), but pricing is mostly transparent and competitive for the target market.

Promotions
3.5 /5 Good discount

Nexcess usually runs useful promotions. Coupons or sale prices are easy to find and apply, and the rules are mostly clear. Some offers require longer billing terms or apply only to first-time customers, but overall the savings are meaningful and checkout works smoothly.

Other Factors
4.5 /5 Excellent

We score Nexcess at 5 when it shows strong transparency (clear legal entity, policies, and contacts), clean and consistent refund/SLA terms, a public status page, and mature handling of abuse/DMCA. Compliance and privacy practices are clearly explained (e.g., GDPR where relevant), and there are few “surprise” clauses.

Nexcess's FAQs

How do I register a domain name with Nexcess?

Registering a domain name is easy with Nexcess. Simply search for your desired domain name, choose a suffix (.com, .net, etc.), and complete the purchase process.

What payment options do you accept?

We accept various payment methods, including Visa, Mastercard, American Express, and PayPal.

How do I contact Nexcess support?

Our support team is available 24/7 via live chat, email, and phone. You can reach us at any time for assistance.

Do you offer any discounts or promotions?

Yes, we offer a range of discounts and promotions, such as first-time discounts, multi-year discounts, and referral bonuses.

What types of hosting services do you offer?

We offer a full suite of hosting services, including shared hosting, VPS hosting, dedicated servers, and cloud hosting.

How do I access my hosting account?

You can access your hosting account through the Nexcess Client Portal. Once you log in, you will have access to your account details, including server settings, email, and billing.

What is the difference between shared hosting and VPS hosting?

Shared hosting is a low-cost option where your website shares server resources with other websites. VPS hosting provides dedicated resources, offering better performance and control.

Do you provide a website builder?

Yes, we offer a user-friendly website builder with drag-and-drop functionality, making it easy to create and manage your website.

How do I transfer my website to Nexcess?

We offer free website transfer services to make the migration process seamless and hassle-free. Simply contact our support team for assistance.

Latest user reviews

D
Dan
• 1 years ago
Eccellent Support Team, very fast and reliable, many thanks
C
customer
• 1 years ago
good service and response
SD
Sheila Dreblow
• 1 years ago
I spoke with Valerie. She was absolutely wonderful. Very patient with me. Did not get off the phone with me until she showed me step-by-step what to do.!!!! I'm very thankful for her.
C
customer
• 1 years ago
Great support as usual. Thanks
S
Shirley
• 1 years ago
Excellent support! Very professional and patient, always polite to provide help and resources. Thank you team!
C
customer
• 1 years ago
quick with good communicatiion
DB
Davi Brazil
• 1 years ago
I am an e-commerce consultant. I left an excellent hosting provider, Stratus, because I was looking for a partnership that would allow me to bring all my clients over. I asked dozens of questions to ensure a safe migration and to make sure that no one could say I hadn't inquired thoroughly. Unfortunately, the level of satisfaction with the responses was mediocre. Many questions went unanswered or were not clearly addressed. Despite asking all possible questions, after migrating, more and more costs emerged—expenses that were not disclosed before signing up. I inquired about a list of paid services, but there isn't one. Lacking predictability is the worst scenario when you need to be transparent with your clients; hence, I am very dissatisfied with Nexcess on this front. The information provided pre-contract was different from during the migration, and differed again during post-migration support. This inconsistency has also left me very unsatisfied. Although the support is "specialized" for Magento, it is only mediocre, which is concerning. If I am encountering difficulties with simple issues, I can only imagine the challenges with more "serious" problems. Not to mention the times when I have to repeat the same request multiple times and it still is not addressed. I am only 50% satisfied with the support.There is no panel available for my type of partnership. If I need to open a ticket for a client, I have to access their panel. I was promised priority support, but I see no evidence of any priority being given. At this point, I am completely dissatisfied.After two months of testing, the server itself on the Large plan is performing well, though I have encountered some issues. At this moment, I cannot rate the service higher, but I look forward to reevaluating in the future if I find that it truly is a good service.
RR
Romeo Ramos
• 1 years ago
Very professional
DM
Daiana Nicolae Milencovici
• 1 years ago
Very poor customer service! The interface it is not easy to use, and it took me 2 months with billing included- without using the service- to cancel the subscription.Stay away from this one :)
A
Angel
• 1 years ago
I haven't been able to log into my WordPress since June 22nd. It said expired. I have been in communication via email Nexcess support and they have said they reset my password twice now. The last email I received July 1st stating they had to go in and Michael said that "We had to reset the password through command line to force the password to reset correctly." then I received and email 2 hours after that saying "I had reset the password to a different password for security purposes and you should receive the new password to your email address. You will need to use that to login to your admin panel." That was July 1st 4:08am EST and I have still not received any email with my log in credentials. So I tried using the log in information from the " data share" email before the last one I received and that password is not working. I sent another email 20mins ago stating I have not received the email with my login credentials and it has been almost 19 hours later since I was told I would receive the email containing my login information. I seriously don't know what to do at this point. I have been stuck on my tutoring session forever now and am behind in my work because I cannot get logged into my WordPress. Will someone please read this and help me actually be able to login? Below where it says date of experience I put the first day I wasn't able to login and it is from that day June 22nd and ongoing to this day. My issue has not been resolved.

Payment method

PayPal is accepted at Nexcess
Western Union is accepted at Nexcess
Visa is accepted at Nexcess
MasterCard is accepted at Nexcess
Amex is accepted at Nexcess
American Express is accepted at Nexcess

Nexcess's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
User reviews ({totalReview})

User reviews of Nexcess

This is where you can share your experience with Nexcess. Read other users' reviews or write your own to highlight its pros and cons based on real use.

4.6

Reviewed by 875 users

5
751
4
37
3
13
2
16
1
58
0
0
Share your opinion with the community. Maybe you can help someone.
Write a review
Honest user's ratings is our #1 priority! So bookmakers can't pay to change or delete reviews.
D
Trustpilot
Dan
Spain Spain
1 years ago
Eccellent Support Team
Eccellent Support Team, very fast and reliable, many thanks
Like 0 Dislike 0
C
Trustpilot
customer
India India
1 years ago
Good
good service and response
Like 0 Dislike 0
SD
Trustpilot
Sheila Dreblow
United States United States
1 years ago
I spoke with Valerie
I spoke with Valerie. She was absolutely wonderful. Very patient with me. Did not get off the phone with me until she showed me step-by-step what to do.!!!! I'm very thankful for her.
Like 0 Dislike 0
C
Trustpilot
customer
United States United States
1 years ago
Great support as usual
Great support as usual. Thanks
Like 0 Dislike 0
S
Trustpilot
Shirley
United States United States
1 years ago
Excellent support!
Excellent support! Very professional and patient, always polite to provide help and resources. Thank you team!
Like 0 Dislike 0
C
Trustpilot
customer
United States United States
1 years ago
quick with good communication
quick with good communicatiion
Like 0 Dislike 0
DB
Trustpilot
Davi Brazil
Brazil Brazil
1 years ago
Disappointed. I feel like they do everything to make a sale, but then they just push you from one department to another.
I am an e-commerce consultant. I left an excellent hosting provider, Stratus, because I was looking for a partnership that would allow me to bring all my clients over. I asked dozens of questions to ensure a safe migration and to make sure that no one could say I hadn't inquired thoroughly. Unfortunately, the level of satisfaction with the responses was mediocre. Many questions went unanswered or were not clearly addressed. Despite asking all possible questions, after migrating, more and more costs emerged—expenses that were not disclosed before signing up. I inquired about a list of paid services, but there isn't one. Lacking predictability is the worst scenario when you need to be transparent with your clients; hence, I am very dissatisfied with Nexcess on this front. The information provided pre-contract was different from during the migration, and differed again during post-migration support. This inconsistency has also left me very unsatisfied. Although the support is "specialized" for Magento, it is only mediocre, which is concerning. If I am encountering difficulties with simple issues, I can only imagine the challenges with more "serious" problems. Not to mention the times when I have to repeat the same request multiple times and it still is not addressed. I am only 50% satisfied with the support.There is no panel available for my type of partnership. If I need to open a ticket for a client, I have to access their panel. I was promised priority support, but I see no evidence of any priority being given. At this point, I am completely dissatisfied.After two months of testing, the server itself on the Large plan is performing well, though I have encountered some issues. At this moment, I cannot rate the service higher, but I look forward to reevaluating in the future if I find that it truly is a good service.
Like 0 Dislike 0
RR
Trustpilot
Romeo Ramos
United States United States
1 years ago
Very professional
Very professional
Like 0 Dislike 0
DM
Trustpilot
Daiana Nicolae Milencovici
Indonesia Indonesia
1 years ago
Very poor customer service
Very poor customer service! The interface it is not easy to use, and it took me 2 months with billing included- without using the service- to cancel the subscription.Stay away from this one :)
Like 0 Dislike 0
A
Trustpilot
Angel
United States United States
1 years ago
I haven't been able to log into my…
I haven't been able to log into my WordPress since June 22nd. It said expired. I have been in communication via email Nexcess support and they have said they reset my password twice now. The last email I received July 1st stating they had to go in and Michael said that "We had to reset the password through command line to force the password to reset correctly." then I received and email 2 hours after that saying "I had reset the password to a different password for security purposes and you should receive the new password to your email address. You will need to use that to login to your admin panel." That was July 1st 4:08am EST and I have still not received any email with my log in credentials. So I tried using the log in information from the " data share" email before the last one I received and that password is not working. I sent another email 20mins ago stating I have not received the email with my login credentials and it has been almost 19 hours later since I was told I would receive the email containing my login information. I seriously don't know what to do at this point. I have been stuck on my tutoring session forever now and am behind in my work because I cannot get logged into my WordPress. Will someone please read this and help me actually be able to login? Below where it says date of experience I put the first day I wasn't able to login and it is from that day June 22nd and ongoing to this day. My issue has not been resolved.
Like 0 Dislike 0
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