Nexcess Review

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Nexcess is a web hosting company that specializes in managed hosting services [2]. This means they take care of the technical aspects of running your website, such as server maintenance, security updates, and performance optimization, so you can focus on building and growing your business.


About Nexcess:
Established:
2020
Phone:
866-639-2377
Servers Locations:
  • Sydney
    Sydney
  • London
    London
  • Amsterdam
    Amsterdam
  • San Jose
    San Jose
  • Dearborn
    Dearborn
  • Southfield
    Southfield
  • Miami
    Miami
  • Show all
Servers Locations: 9
  • Sydney
    Sydney
  • London
    London
  • Amsterdam
    Amsterdam
  • San Jose
    San Jose
  • Dearborn
    Dearborn
  • Southfield
    Southfield
  • Miami
    Miami
  • Lansing
    Lansing
  • Phoenix
    Phoenix
Customer Support: 0
Live chat
United States
United States Accepted
4.4/5
Perfect Hosting Provider
by Trust Host Review
Features: Excellent
Reliability: Trustworthy
User Friendly: Excellent
Support: Excellent
Price: Affordable
Promotion: Good discount
Other Factors: Excellent
Pimploy Sinakorn
Author: Pimploy Sinakorn Last updated: 30 August 2024

Review Nexcess 2024

Nexcess has established a strong reputation within the hosting community, particularly among experienced users like web developers, system administrators, and seasoned webmasters. This review delves into the key aspects that cater to this specific audience.

Hosting Plans and Pricing: Nexcess understands the diverse needs of professionals and offers a range of hosting solutions including Managed WordPress, Managed WooCommerce, Magento Hosting, and VPS/Cloud options. While not the cheapest option on the market, the pricing reflects the value provided through specialized features, optimized environments, and expert support.

Ease of Use: A key strength of Nexcess lies in its user-friendly approach. The platform features a custom panel built upon the familiar cPanel interface. This makes server management, application installations, and other routine tasks straightforward, even for complex setups.

Performance and Server Speed: Speed and uptime are crucial for experienced users, and Nexcess delivers in this area. They utilize a powerful cloud infrastructure, server-side caching mechanisms like Varnish, and content delivery networks (CDNs) to ensure fast loading times and a smooth user experience.

Security: Nexcess takes security seriously, which is essential for professionals responsible for sensitive data and client websites. They offer features like malware scanning, automatic backups, and two-factor authentication. Their data centers are equipped with robust physical security measures as well.

Customer Support: One of the standout features for experienced users is Nexcess' highly-regarded customer support. They provide 24/7 access to a team of knowledgeable support engineers via phone, live chat, and email. Their support goes beyond basic troubleshooting, often offering insights and solutions tailored to specific technical challenges.

Data Centers and Infrastructure: Nexcess boasts strategically located data centers around the globe, allowing users to choose the optimal location for their target audience. Their infrastructure is built for scalability and redundancy, ensuring high availability and performance even during traffic spikes.

In Conclusion:

Nexcess is a solid choice for experienced users who prioritize performance, reliability, and top-notch support. Their specialized hosting plans, focus on speed and security, and knowledgeable support team make them a valuable partner for professionals who demand the best for their projects and clients.

Nexcess

Nexcess is a web hosting company that specializes in managed hosting services [2]. This means they take care of the technical aspects of running your website, such as server maintenance, security updates, and performance optimization, so you can focus on building and growing your business.

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Nexcess's rating: Perfect hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

The PERFECT reputation ranking is for hosting providers that have many registered users and does not receive severe complaints. These providers deserve your peace of mind.

Parameters Score Why did we give this score?
Features 4.5 Excellent - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Nexcess's feature is outstanding. It is one of the best features of the service and is essential for any user who wants to get the most out of the service.
Reliability 4.6 Trustworthy - Nexcess is extremely reliable and always meets its promises. They have an outstanding customer service record and are always responsive to customer complaints.
User Friendly 4.4 Excellent - Extremely Easy to Use: Nexcess is incredibly easy to navigate and use. Users will find it effortlessly to find the information they need or complete tasks.
Support 4.7 Excellent - The support service is excellent. There is a comprehensive user manual and FAQ page. The helpdesk is very responsive and helpful. The support time is very fast and there is live chat with customers. The service supports multiple languages and provides excellent customer service.
Price 3.8 Affordable - The pricing of Nexcess is affordable. It is slightly lower than the average prices of similar services, and there is some flexibility in the price list.
Promotion 3.5 Good discount - Nexcess offers frequent promotions. Their promotions are attractive and have a wide reach. There are a few bonus programs, discounted codes, or percentage discounts. They have a few conditions for receiving promotions, but their targeted audience is broad. Their rewards programs and loyalty programs are strong, and their discounts and special offers are frequent and appealing.
Other Factors 4.5 Excellent - The number of customers is extremely high, and the partner reviews are overwhelmingly positive. The company's revenue is also extremely high.

Pros and Cons

Here are the pros and cons of using Nexcess as your hosting platform.

Positives

  • High-performance managed WordPress hosting
  • Superior security features
  • Scalable solutions for growing businesses
  • 24/7 expert support.
  • Faster loading times and a smooth user experience can significantly improve customer satisfaction and conversion rates.
  • Positive experiences shared by other users can build trust and influence customer choice.

Negatives

  • Price: Managed hosting can be more expensive than basic shared hosting plans. Nexcess might not be the most budget-friendly option for all customers.
  • Limited Control: With managed hosting, some technical aspects are managed by Nexcess, which might limit users who prefer more control over their servers.
  • Lock-in: Switching from a managed hosting provider can be complex, potentially discouraging some customers.

Interesting facts

Managed Hosting: This frees up customers' time and resources by handling server maintenance, security updates, and performance optimization.
Focus on Performance: Faster loading times and a smooth user experience can significantly improve customer satisfaction and conversion rates.
Wide Range of Services: Nexcess offers a web builder, security solutions, and other tools that provide a one-stop shop for managing an online presence.
Expertise: Customers value access to experienced professionals who can provide support and guidance.
Scalability: Nexcess' plans can accommodate growth, allowing customers to avoid the hassle of switching providers as their needs evolve.
Security: Reliable security features are crucial for businesses with sensitive data or online transactions.
Positive Customer Reviews: Positive experiences shared by other users can build trust and influence customer choice.

Nexcess's FAQs

How do I register a domain name with Nexcess?

Registering a domain name is easy with Nexcess. Simply search for your desired domain name, choose a suffix (.com, .net, etc.), and complete the purchase process.

What payment options do you accept?

We accept various payment methods, including Visa, Mastercard, American Express, and PayPal.

How do I contact Nexcess support?

Our support team is available 24/7 via live chat, email, and phone. You can reach us at any time for assistance.

Do you offer any discounts or promotions?

Yes, we offer a range of discounts and promotions, such as first-time discounts, multi-year discounts, and referral bonuses.

What types of hosting services do you offer?

We offer a full suite of hosting services, including shared hosting, VPS hosting, dedicated servers, and cloud hosting.

How do I access my hosting account?

You can access your hosting account through the Nexcess Client Portal. Once you log in, you will have access to your account details, including server settings, email, and billing.

What is the difference between shared hosting and VPS hosting?

Shared hosting is a low-cost option where your website shares server resources with other websites. VPS hosting provides dedicated resources, offering better performance and control.

Do you provide a website builder?

Yes, we offer a user-friendly website builder with drag-and-drop functionality, making it easy to create and manage your website.

How do I transfer my website to Nexcess?

We offer free website transfer services to make the migration process seamless and hassle-free. Simply contact our support team for assistance.

Latest user reviews

Dan
• 4 months ago
Eccellent Support Team, very fast and reliable, many thanks
customer
• 4 months ago
good service and response
Sheila Dreblow
• 4 months ago
I spoke with Valerie. She was absolutely wonderful. Very patient with me. Did not get off the phone with me until she showed me step-by-step what to do.!!!! I'm very thankful for her.
customer
• 4 months ago
Great support as usual. Thanks
Shirley
• 4 months ago
Excellent support! Very professional and patient, always polite to provide help and resources. Thank you team!
customer
• 4 months ago
quick with good communicatiion
Davi Brazil
• 4 months ago
I am an e-commerce consultant. I left an excellent hosting provider, Stratus, because I was looking for a partnership that would allow me to bring all my clients over. I asked dozens of questions to ensure a safe migration and to make sure that no one could say I hadn't inquired thoroughly. Unfortunately, the level of satisfaction with the responses was mediocre. Many questions went unanswered or were not clearly addressed. Despite asking all possible questions, after migrating, more and more costs emerged—expenses that were not disclosed before signing up. I inquired about a list of paid services, but there isn't one. Lacking predictability is the worst scenario when you need to be transparent with your clients; hence, I am very dissatisfied with Nexcess on this front. The information provided pre-contract was different from during the migration, and differed again during post-migration support. This inconsistency has also left me very unsatisfied. Although the support is "specialized" for Magento, it is only mediocre, which is concerning. If I am encountering difficulties with simple issues, I can only imagine the challenges with more "serious" problems. Not to mention the times when I have to repeat the same request multiple times and it still is not addressed. I am only 50% satisfied with the support.There is no panel available for my type of partnership. If I need to open a ticket for a client, I have to access their panel. I was promised priority support, but I see no evidence of any priority being given. At this point, I am completely dissatisfied.After two months of testing, the server itself on the Large plan is performing well, though I have encountered some issues. At this moment, I cannot rate the service higher, but I look forward to reevaluating in the future if I find that it truly is a good service.
Romeo Ramos
• 4 months ago
Very professional
Daiana Nicolae Milencovici
• 4 months ago
Very poor customer service! The interface it is not easy to use, and it took me 2 months with billing included- without using the service- to cancel the subscription.Stay away from this one :)
Angel
• 4 months ago
I haven't been able to log into my WordPress since June 22nd. It said expired. I have been in communication via email Nexcess support and they have said they reset my password twice now. The last email I received July 1st stating they had to go in and Michael said that "We had to reset the password through command line to force the password to reset correctly." then I received and email 2 hours after that saying "I had reset the password to a different password for security purposes and you should receive the new password to your email address. You will need to use that to login to your admin panel." That was July 1st 4:08am EST and I have still not received any email with my log in credentials. So I tried using the log in information from the " data share" email before the last one I received and that password is not working. I sent another email 20mins ago stating I have not received the email with my login credentials and it has been almost 19 hours later since I was told I would receive the email containing my login information. I seriously don't know what to do at this point. I have been stuck on my tutoring session forever now and am behind in my work because I cannot get logged into my WordPress. Will someone please read this and help me actually be able to login? Below where it says date of experience I put the first day I wasn't able to login and it is from that day June 22nd and ongoing to this day. My issue has not been resolved.

Payment method

PayPal
Western Union
Visa
MasterCard
Amex
American Express

Nexcess's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
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User reviews of Nexcess

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4.6

Rated by 875 users

5
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Nexcess's Coupons

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