HostUpon Review 2026

User reviews (83)

HostUpon is a Canada-based, privately held hosting provider headquartered in Toronto, positioning itself as an “in-house” alternative to mass-market hosts. Its portfolio covers shared web hosting, managed WordPress hosting, reseller hosting, VPS, cloud hosting, and dedicated servers, with cPanel/WHM as the core control-panel stack.


About HostUpon:
Owner/CEO:
Alfez Velji
Established:
2002
Phone:
+1 866-973-4678
Address:
2 Gladstone Ave, Suite 506, Toronto, Ontario, Canada
Servers Locations:
  • Data centrer in ca
    Toronto
Servers Locations: 1
  • Toronto
    Toronto
Customer Support: 5
English
Website: English
All languages (5)
English
Support: English
Live chat
United States
United States Accepted
4.2/5
Top-Tier Provider
Features Excellent
Reliability Trustworthy
User Friendly Excellent
Support Excellent
Price Very affordable
Promotion Very generous
Other Factors Good
Author

Pimploy Sinakorn

Last updated: 07 January 2026

HostUpon

HostUpon is a Canada-based, privately held hosting provider headquartered in Toronto, positioning itself as an “in-house” alternative to mass-market hosts. Its portfolio covers shared web hosting, managed WordPress hosting, reseller hosting, VPS, cloud hosting, and dedicated servers, with cPanel/WHM as the core control-panel stack.

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Pros and Cons

Here are the pros and cons of using HostUpon as your hosting platform.

Positives

Broad product ladder: shared → WP → reseller → VPS/cloud → dedicated.
Strong review standing on hosting-centric platforms.
Clear support structure: 24/7 tickets + live chat + published phone hours.
30-day money-back guarantee (not universal across every product type, but clearly stated for shared/reseller).

Negatives

Datacenter choice appears Toronto-only in published listings (may not suit latency-sensitive audiences outside North America).
Payment methods are relatively limited (no standard AMEX/bank transfer per KB).
Small but mixed review distribution (sample size risk).

Interesting facts

Discover the unique features that make HostUpon stand out

Money-back guarantee: 30 days on shared + reseller.

In-house support positioning.

WordPress performance stack: LiteSpeed/LSCache + SSD + integrated CDN messaging.

Security & resilience messaging: firewall/malware scanning + backups (plan-dependent).

HostUpon's rating Top-Tier Provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. We also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Strong reputation and consistent customer trust. Mature operations, transparent terms, and reliable support—well-suited for business-critical hosting.

Features
4.4 /5 Excellent

We see HostUpon as very strong on features. It usually includes most things people need: free SSL, automatic backups, easy website setup, and good security like DDoS protection and malware scanning. Performance options such as SSD/NVMe, caching, and a CDN are commonly available. Important tools like staging (test site) and one-click restore are clear and easy to use, with fewer forced add-ons.

Reliability
4.3 /5 Trustworthy

We consider HostUpon highly reliable. It is a well-known provider with a long track record, clear company information, and stable operations. It usually has a strong presence in many regions (or is a top local brand) and earns consistent trust from customers across major review platforms. Problems may happen, but communication and fixes are typically fast and professional.

User Experience
4.2 /5 Excellent

We find HostUpon extremely user friendly. Setup is simple, the dashboard is clean, and common tasks (buying a plan, connecting a domain, installing WordPress, creating email) are easy. Tools like cPanel/Plesk, one-click install, staging, and auto SSL work smoothly, with clear guides and helpful error messages. Most users can manage hosting without technical help.

Support
4.2 /5 Excellent

We rate HostUpon excellent for support. Help is available 24/7 via live chat and tickets (often also phone). Replies are fast, answers are clear, and issues are solved end-to-end (not just copy-paste). We also see strong knowledge base guides and good incident communication, so customers feel genuinely supported.

Pricing
4.1 /5 Very affordable

We consider HostUpon excellent on price when the total cost is truly fair. The advertised price matches what most users actually pay, renewal rates are reasonable, and key needs like SSL, backups, and basic security are included instead of sold as expensive add-ons. Billing is clear, and there are no surprise fees.

Promotions
4.4 /5 Very generous

Discounts are real, easy to apply, and clearly explained (what plan, how long, and renewal price). Coupons work reliably at checkout, and key deals are not hidden behind long terms. We also see fair conditions—no confusing restrictions, and the promo still offers strong value after considering renewal pricing.

Other Factors
3.9 /5 Good

We give HostUpon a 4 when policies are mostly clear and fair, with only minor limitations. Billing rules, renewals, and refund exclusions are stated, and operational communication is acceptable. There may be some upsell language or strict clauses, but overall terms feel reasonable and consistent.

HostUpon's FAQs

How do I register a domain name with HostUpon?

You can register a domain name through our user-friendly domain registration platform. Simply search for your desired domain name, select a suitable extension, and follow the instructions to complete the registration process.

What payment methods do you accept?

We accept a wide range of payment methods, including credit cards, debit cards, PayPal, and bank transfers. We also offer flexible payment plans to suit different budgets.

How do I contact support?

You can reach our support team 24/7 through live chat, email, or phone. We are committed to providing prompt and efficient assistance for all your queries and technical issues.

Do you offer any promotions or discounts?

We regularly offer promotions and discounts on our domain registration and hosting plans. Check our website or social media pages for the latest offers and special deals.

How do I cancel my account?

You can cancel your account by contacting our support team. We will guide you through the cancellation process and ensure a smooth transition.

How do I change the DNS settings for my domain?

You can easily change the DNS settings for your domain through our user-friendly control panel. Simply navigate to the DNS management section and make the necessary changes.

How can I transfer my domain to HostUpon?

Transferring your domain to HostUpon is a simple process. Our support team will guide you through the transfer process and assist with any technical requirements.

What is the difference between a domain name and a website?

A domain name is the unique address that identifies your website on the internet, while a website is the collection of web pages that are accessible through your domain name.

What are the benefits of using HostUpon for my website?

HostUpon offers reliable and secure hosting services, ensuring your website is accessible, fast, and optimized for performance. We also provide excellent support and a user-friendly control panel for easy management.

Latest user reviews

Jay Daley
• 1 years ago
I've used HostUpon for almost ten years now. The service has never been down, I have zero complaints, and I have had the best customer service experiences with this company that I have had with any others. I also have accounts with five other hosting companies, but HostUpon has been the most reliable and by far the most customer-friendly of them all. 100 percent.
Dennis Tazumi
• 1 years ago
They were very prompt in helping me setup emails using Thunderbird on my pc and mail on my iPhone. Other than that, no problems with my basic service for the past three years.
Jaron Horst
• 1 years ago
Been a customer for 12 years with their "Starter Unlimited" service. It has been an OK service... it's slow, has had some issues over the years, but it has worked. Today, they informed me that they decided that their unlimited disk storage is to be limited to 50GB (as a photographer, I was pushing 200GB after 12 years). It's a fair request, given the price. but the person who let me know was very rude about it!So, between their rude staff, issues, and the fact that they just changed the terms of my service with no warning, I cannot recommend them anymore.
Wayne Stadler
• 4 years ago
Don't waste your time. After "too long" I moved my 5 small wordpress sites away from these guys. Didn't realize how much I was missing until I did. Wow. Their shared hosting is a joke and based on the load times, times my sites were down and how long it took to do simple tasks like updating a Wordpress plugin I wouldn't be surprised if I found out the server was 1998 HP running on a dialup modem. And support,....what support? They don't have support, they have an excuse department.- Can I get my sites secured (https with the lock)?"No, not without buying a security license. "- Why are my sites loading so slow? "They aren't, if they are it's due to all the traffic you're getting (traffic on 5 sites that no one gives a hoot about). - Why is Jetpack telling me my sites were down for "insert varied amount of time" last night? "They weren't, everything is fine here"They never took ownership of any problems and just blew me off. Done and Gone and I'm on Dreamhost now and the difference is mind blowing, my websites are on a real hosting provider now.
Ginette D'Silva
• 4 years ago
I only have great things to say about HostUpon. They have been great from the start. I'm impressed by how fast and how great their tech support team are. I highly recommend HostUpon!
Raymond Chan
• 6 years ago
Our organization is migrating our web site to HostUpon. in processing the migration we encounter a requirement to first move our nameservers to HostUpon from our current provider. However we are simply trying to move one of six websites to HostUpon at the point in time. A nameserver is a change management nightmare for the other web services we run. I was escalated this issue and able to get help and recommendation to an alternative. I was able to get a definite answer from a support representative named Luke without the need to trudge through creating a username and then opening a ticket by using their clever support chat system. That was the simplest request for help I've seen in a long time. Thank you for the excellent service.
Tim Lam
• 7 years ago
HostUpon support makes smoother transition to their system and more confident in exploring the new features they offer as we know we would have their help. I have started using their Mailing List feature with their help. They are wonderful and very competent.
KOG SITE
• 7 years ago
Truly a host that understands your needs. Helped me deal with a site compromised situation, relaunched quickly thanks to their assistance!
Paul Jokelainen
• 7 years ago
Best Tech Support ever! You people have helped me more than anyone with so many aspects of my website management. I picked the right team!
Adrian Poon
• 7 years ago
I was trying to upload my new site via Adobe Muse, but I forgot my FTP and login details after a year of not updating my site. Went on Hostupon.com, talked to the live chat and they sent me my details within 10 minutes. Fast and Easy. I was helped out by Luke.

Payment method

PayPal is accepted at HostUpon
Visa is accepted at HostUpon
MasterCard is accepted at HostUpon
Amex is accepted at HostUpon

HostUpon's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
Kubernetes
User reviews ({totalReview})

User reviews of HostUpon

This is where you can share your experience with HostUpon. Read other users' reviews or write your own to highlight its pros and cons based on real use.

4.6

Reviewed by 83 users

5
55
4
24
3
2
2
1
1
1
0
0
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Honest user's ratings is our #1 priority! So bookmakers can't pay to change or delete reviews.
1 years ago
Outstanding service, fantastic deal
I've used HostUpon for almost ten years now. The service has never been down, I have zero complaints, and I have had the best customer service experiences with this company that I have had with any others. I also have accounts with five other hosting companies, but HostUpon has been the most reliable and by far the most customer-friendly of them all. 100 percent.
1 years ago
Happy with ticket response
They were very prompt in helping me setup emails using Thunderbird on my pc and mail on my iPhone. Other than that, no problems with my basic service for the past three years.
1 years ago
Cheap Hosting
Been a customer for 12 years with their "Starter Unlimited" service. It has been an OK service... it's slow, has had some issues over the years, but it has worked. Today, they informed me that they decided that their unlimited disk storage is to be limited to 50GB (as a photographer, I was pushing 200GB after 12 years). It's a fair request, given the price. but the person who let me know was very rude about it!So, between their rude staff, issues, and the fact that they just changed the terms of my service with no warning, I cannot recommend them anymore.
4 years ago
Don't waste your time.
Don't waste your time. After "too long" I moved my 5 small wordpress sites away from these guys. Didn't realize how much I was missing until I did. Wow. Their shared hosting is a joke and based on the load times, times my sites were down and how long it took to do simple tasks like updating a Wordpress plugin I wouldn't be surprised if I found out the server was 1998 HP running on a dialup modem. And support,....what support? They don't have support, they have an excuse department.- Can I get my sites secured (https with the lock)?"No, not without buying a security license. "- Why are my sites loading so slow? "They aren't, if they are it's due to all the traffic you're getting (traffic on 5 sites that no one gives a hoot about). - Why is Jetpack telling me my sites were down for "insert varied amount of time" last night? "They weren't, everything is fine here"They never took ownership of any problems and just blew me off. Done and Gone and I'm on Dreamhost now and the difference is mind blowing, my websites are on a real hosting provider now.
4 years ago
Great service!
I only have great things to say about HostUpon. They have been great from the start. I'm impressed by how fast and how great their tech support team are. I highly recommend HostUpon!
6 years ago
Quick & Excellent Support
Our organization is migrating our web site to HostUpon. in processing the migration we encounter a requirement to first move our nameservers to HostUpon from our current provider. However we are simply trying to move one of six websites to HostUpon at the point in time. A nameserver is a change management nightmare for the other web services we run. I was escalated this issue and able to get help and recommendation to an alternative. I was able to get a definite answer from a support representative named Luke without the need to trudge through creating a username and then opening a ticket by using their clever support chat system. That was the simplest request for help I've seen in a long time. Thank you for the excellent service.
7 years ago
HostUpon provides very helpful and timely support
HostUpon support makes smoother transition to their system and more confident in exploring the new features they offer as we know we would have their help. I have started using their Mailing List feature with their help. They are wonderful and very competent.
7 years ago
Amazing Host
Truly a host that understands your needs. Helped me deal with a site compromised situation, relaunched quickly thanks to their assistance!
7 years ago
HostUpon Tech Support
Best Tech Support ever! You people have helped me more than anyone with so many aspects of my website management. I picked the right team!
7 years ago
Brilliant service
I was trying to upload my new site via Adobe Muse, but I forgot my FTP and login details after a year of not updating my site. Went on Hostupon.com, talked to the live chat and they sent me my details within 10 minutes. Fast and Easy. I was helped out by Luke.
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HostUpon's Coupons

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Canadians save an additional 20% Off All Shared Hosting Plans
United States

Canadians save an additional 20% Off on all web hosting plans.

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