United Kingdom
Increased costs with decreased…
Increased costs with decreased services. Been with the company 9 years and even after complaints, they charge you to walk out the door. Services are at a higher price point then competitors and don't come with built in features that most now do (SSL etc). We stayed for a reasonable amount of time even after complaints to see if it would improve or if we would get a better customer service. No changes unfortunately. I'm sorry to say we will not be recommending or returning until improvements are made.
United Kingdom
The pricing policy to have to pay to…
The pricing policy to have to pay to leave is awful. So having been held hostage for almost 20 years I decided to move my domains - they were not only costly to move (£18 per domain) but the renewals had been expensive and increasing and came with only basics - no SSL. And the communications to upgrade via text are like spam. Doesn't give me confidence at all.It's disappointing that this organisation doesn't invest in good customer experiences - I wouldn't recommend.'A great customer experience is when you can leave as easily as you can join.'
United Kingdom
I have been with Easyspace for a few…
I have been with Easyspace for a few years but I would not use them again. I switched off the auto-renew on my account as I did not want to renew the service on one of my domains. I received a call to say that I would still receive an invoice and I needed to cancel the service, not just switch off the auto-renew. They made it very difficult for me to cancel the service, I was unable to do so online. I was then sent an email that I had to respond to. I did this and heard nothing. In the end I had to chase them to see if they had actually cancelled the service for fear of being charged again. I'm not a fan of companies that make it difficult for people to cancel services when no longer required.
United Kingdom
My time with Easyspace!
I have been with Easyspace since the time when they aquired ownership of my services from the previous provider and I have to say that in dealing with them I have found them to be always helpful, courteous and informative, so have been very happy to stay with them throughout my time of need.
United Kingdom
Been with Easyspace for 2 years now and…
Been with Easyspace for 2 years now and im useless at tech. Their tech support I find OUTSTANDING. Had to authenticate my email for my business shopify site (it was like talking a foreign language to me) rang up the support line got through in 5 mins and an amazing brilliant man just said no problem I can do that for you. Ill email you when its all done. Not their responsibility to do this and amazing help for a small business owner who struggles with tech! I cant recommend them highly enough. They host our email and our website. I was recommended to them by a fellow small business owner and very grateful I found them! I find the fees fair and reasonable, yes you can prob shop around and get cheaper, but would the support/help/setup be the same - I don't think so!
United Kingdom
Been with Easyspace for years without…
Been with Easyspace for years without problems. Not sure if they are going under or just doing a Ryanair. Pay for domain name but your customers or friends have trouble viewing it. Now you have to pay to buy their Security Unlock. So you pay for domain then have to pay again for Security..... I've had so many people contact me to advise they cannot view site because of a Security Issue. I would have paid but not now. I do not like to be held to ransom or blackmailed..... Stop sending out give us money eMails....
United Kingdom
Fantastic Company
Mark called me this morning in response to a support ticket. Not only did he sort the issue but he also checked my other services made some adjustments to save me money. I love this company. Never let me down and always there in case of an issue, which happens very rarely, and is why I just hosted my new website with them. Everyone Ive spoken is straight, on the ball and super helpful.
United Kingdom
Took £145 for email services renewal
Took £145 for email services renewal, had tried to remove card on record but although site says you can delete the card you can not. Anyway card had expired but somehow they still took the funds 1 month before renewal.Spoke to them, they refused to refund even though it was advance payment for services not expired and just sent me list of terms and conditions. No offer to refund , 20 years been using this company. No anymore
United Kingdom
I made a major error with my email…
I made a major error with my email account, I accidently deleted it!!!!! Don't ask! I called Easypace to rectify.Even though it occurred after hours on a Friday I had an online chat with an employee who instructed me what to do and raised a ticket.On the Monday I received a call from Easypace to verify the problem, and then they promptly resolved it.I would highly recommend this company, as in this day and age it is hard to speak to a real person, with this company you will have no problem.
United Kingdom
problem solving.
Having a problem and able to get into chatroom and solve problem almost instantly.
