bigrock.in Review

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BigRock is India’s leading domain registration and web hosting company. They offer a wide range of services including domain and web hosting, website builder, and managed SEO services. BigRock provides robust web hosting with quick response times, enhanced security, and maximum uptime. They offer various hosting plans tailored to specific needs, including shared hosting, VPS hosting, and dedicated server hosting


About bigrock.in:
Owner/CEO:
Jeff Fox
Established:
2009
Phone:
+91 2230797900
Address:
Western Express Hwy Fl 5 Unit No 501, Mumbai, Maharashtra, 400063, India
Servers Locations:
  • India
    India
  • USA
    USA
Servers Locations: 2
  • India
    India
  • USA
    USA
Customer Support: 1
English
Website: English
All languages (1)
English
Support: English
All languages (2)
Live chat
United States
United States Accepted
4/5
Good Hosting Provider
by Trust Host Review
Features: Good
Reliability: Trustworthy
User Friendly: Good
Support: Good
Price: Affordable
Promotion: Very generous
Other Factors: Excellent
Pimploy Sinakorn
Author: Pimploy Sinakorn Last updated: 18 September 2024

Review bigrock.in 2024

BigRock.in has made a name for itself in the Indian web hosting market, but how does it hold up for experienced users like web developers, system administrators, and seasoned webmasters? Let's dive into the details that matter most to this discerning audience.

Hosting Plans and Pricing: BigRock offers the standard shared hosting, VPS, and dedicated server options. While their shared plans may seem enticing for beginners due to the low advertised prices, experienced users will quickly realize the limitations. These budget plans often come with restricted resources and might not be suitable for high-traffic websites or complex applications. VPS and dedicated server plans offer more control and scalability but are priced higher than some competitors.

Ease of Use: The control panel used is cPanel, a familiar sight for most experienced users. However, BigRock's custom dashboard layered on top can feel a bit clunky and unintuitive at times. Navigating to advanced settings or managing specific configurations might require a few extra clicks compared to other, more streamlined interfaces.

Performance and Server Speed: BigRock's performance can be a mixed bag. While their servers are generally stable, don't expect blazing-fast speeds. Uptime is decent, but page load times can fluctuate, particularly for shared hosting plans. If your project demands top-tier performance and minimal latency, exploring alternatives with a stronger focus on speed optimization might be wise. Information about their data center locations within India is not readily transparent on their website, a potential concern for users prioritizing low latency for a specific geographic audience.

Security: Basic security features like SSL certificates are included, which is expected but not exceptional. However, advanced security measures like DDoS protection and malware scanning are often offered as paid add-ons, which can be a drawback for security-conscious users.

Customer Support: Reaching BigRock's support team can be a test of patience. While they offer 24/7 availability via phone, email, and chat, response times can be slow, and the quality of assistance varies. Expect to spend some time explaining technical issues, as the level of expertise from support agents isn't always consistent.

In Conclusion: BigRock.in might suffice for users who prioritize affordability over all else. However, experienced users seeking robust performance, advanced security features, and readily available expert support might find their services lacking. Carefully weigh your priorities and explore alternatives before committing, as there are other players in the Indian market that cater specifically to the needs of demanding users.

bigrock.in

BigRock is India’s leading domain registration and web hosting company. They offer a wide range of services including domain and web hosting, website builder, and managed SEO services. BigRock provides robust web hosting with quick response times, enhanced security, and maximum uptime. They offer various hosting plans tailored to specific needs, including shared hosting, VPS hosting, and dedicated server hosting

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bigrock.in's rating: Good hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.

Parameters Score Why did we give this score?
Features 4 Good - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. bigrock.in's feature is excellent. It provides a high level of value to the user and is easy to use and effective.
Reliability 4.2 Mostly credible - bigrock.in consistently meets its promises and delivers on time. They have an excellent customer service record and are very responsive to customer complaints.
User Friendly 3.8 Good - Easy to Use: bigrock.in is very easy to navigate and use. Users will have no trouble finding the information they need or completing tasks.
Support 4 Good - The support service is good. There is a user manual and FAQ page, and they are well-written and provide adequate information. The helpdesk is responsive and helpful. The support time is fast and there is live chat with customers. The service supports multiple languages.
Price 4 Affordable - The pricing of bigrock.in is affordable. It is slightly lower than the average prices of similar services, and there is some flexibility in the price list.
Promotion 4.1 Very generous - bigrock.in offers abundant promotions. Their promotions are top-notch and have an extremely wide reach. There are many bonus programs, discounted codes, or percentage discounts. They have minimal or no conditions for receiving promotions, and their targeted audience is extremely broad. Their rewards programs and loyalty programs are excellent, and their discounts and special offers are extremely frequent and enticing.
Other Factors 4.2 Excellent - The number of customers is extremely high, and the partner reviews are overwhelmingly positive. The company's revenue is also extremely high.

Pros and Cons

Here are the pros and cons of using bigrock.in as your hosting platform.

Positives

  • BigRock offers a wide range of services at competitive prices.
  • Customers have praised BigRock’s user-friendly interface.
  • Provides a 99.99% uptime guarantee.
  • BigRock’s customer support team has been commended for their professionalism and efficiency.
  • Includes a free website builder with their hosting plans.

Negatives

  • Some customers have found BigRock’s features to be too basic.
  • Money-back guarantee only offers account credit.
  • Some customers have had negative experiences with BigRock’s customer.

Interesting facts

Affordable pricing.
Reliable uptime.
Excellent customer support.
Wide range of hosting solutions.
Free domain name with select plans.
Easy to use cPanel control panel.
Softaculous one-click installer.
Free website transfer.

bigrock.in's FAQs

Who should use BigRock hosting?
  • Individuals or businesses looking for a reliable and affordable web hosting provider in India.
  • Developers who need a powerful and flexible platform for their web applications.
  • Anyone who wants to create a website with ease.
Who should not use BigRock hosting?

- Users who require highly specialized hosting solutions.
- Users who need a large amount of storage space.
- Users who are on a very tight budget and need the cheapest option available.

Is BigRock easy to use?

Yes, BigRock is very easy to use. The cPanel control panel is intuitive and user-friendly, even for beginners. BigRock also offers a wide range of tutorials and documentation to help you get started.

Why is my website safe on BigRock?

Yes, your website is safe on BigRock. BigRock uses a variety of security measures to protect your website from malware, hackers, and other threats. These measures include:

- A firewall to block unauthorized access
- DDoS protection to prevent malicious attacks
- SSL certificates to encrypt your data

What is the uptime guarantee for BigRock?

BigRock offers a 99.9% uptime guarantee. This means that your website will be online 99.9% of the time. If your website experiences any downtime, BigRock will credit your account.

What are the different types of hosting that BigRock offers?

BigRock offers a variety of hosting solutions, including:

  • Shared hosting
  • VPS hosting
  • Dedicated hosting
  • Cloud hosting
Does BigRock offer a money-back guarantee?

Yes, BigRock offers a 30-day money-back guarantee. If you are not satisfied with your hosting plan, you can cancel your account and receive a full refund.

How can I contact BigRock customer support?

BigRock offers 24/7 customer support via live chat, phone, and email. You can also find a wealth of helpful information in the BigRock knowledge base.

What are BigRock's server locations?

BigRock has data centers in India, the United States, and Europe. This means that your website will be hosted on a server that is close to your visitors, which will improve your website's loading speed.

Does BigRock offer a free trial?

No, BigRock does not offer a free trial. However, they do offer a 30-day money-back guarantee, so you can try their services risk-free.

What is BigRock's refund policy?

BigRock offers a 30-day money-back guarantee. This means that you can cancel your hosting plan at any time within 30 days of your purchase and receive a full refund.

How do I transfer my website to BigRock?

BigRock offers a free website transfer service. This means that you can transfer your website from another hosting provider to BigRock without any hassle.

Latest user reviews

Mohinder Paul
• 4 months ago
I am a loyal customer of BigRock and bought several domains and websites from this company. Also I was am affiliate member of this company and sent several other clients to this website through my affiliate link. But this company never paid my earned referral commission and now they have updated their website design and I am unable to find the dashboard to check my earned amount whereas it was showing earlier.
Akshay
• 5 months ago
Poor customer service they don't response quickly, i recently buy a domine it was perfectly works, but when i change my name server the notification shows "Your domain will start resolving to your hosting in 24-72 hours" already it taken 4 days but no change, and i updated contact details also.
Alexsandr Pitrov
• 5 months ago
Great support team that helped us install our new hosting and SSL certificates. We are quite new with the website business but with BigRock we could be confident of the backend of things.
Jaskaran Singh
• 5 months ago
3.8 stars for great service, hosting and features. But the support should be better and quick. Also, if you have more variety in domains, it will be better in the long run for people like us who want multiple creative domains.
ganesh sahani
• 5 months ago
i m very happy to get service
Bruce
• 6 months ago
There is no worse customer service than what is provided by BIG ROCK. Undertrained junior staff with without sufficient skills and no resolution of the issue. Every problem requires multiple calls and email to have anyone even understand the request for assistance. An endless series of questions and emails follow with no resolution of the problem. The company has no understanding of the meaning, need and obligation to provide customer service. I read the comments below which are as usual, fake and false. It must be company policy to have staff post false positive reviews. I certainly regret ever considering BIG ROCK as my hosting provider.If I could rate BIG ROCK with no stars I would. This site requires at least one star which is not deserved by BIG ROCK.
Harish Kumar
• 6 months ago
Suma solved my hosting issue quickly. thanks for the support
Maku
• 6 months ago
got solution on DNS
ALA
• 6 months ago
It was amazing help from Mr. Karan G. He guided me like a true master & solved my problem.I can see in-depth knowledge in him.Thanks, Bigrock for having such a support team with you.
Samarendra Pratap
• 6 months ago
Super quick resolutions. Thanks to the support team.- Samarendra

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bigrock.in's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
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User reviews of bigrock.in

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4.3

Rated by 212 users

5
152
4
20
3
13
2
0
1
27
0
0
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