Uptime & SLA
The website variously claims 99.9% and 99.99% uptime depending on the page. At least one page states "98%+ uptime guaranteed" — a notably lower figure than the headline claims, suggesting inconsistency in advertised SLAs across the site.
Support
Support ticket reply hours are 11:00 AM to 11:00 PM IST. Tickets submitted outside these hours will be answered the next business day. Phone support is available Monday to Saturday only; Sunday is closed for the technical team.
The company's primary official support channel is ticket-based. In a Trustpilot response, Aquahost stated that phone calls and WhatsApp calling are not guaranteed support channels, and that this is clearly communicated in advance on their website and service terms.
Aquahost.in Key Specifications
Pros and Cons
Here are the pros and cons of using Aquahost.in as your hosting platform.
Positives
Negatives
Interesting facts
Discover the unique features that make Aquahost.in stand out
Refund policy page: includes a 7-day option and a 30-day conditional option (read conditions).
Account verification/KYC language exists in Terms (can affect refunds if verification fails).
“Unlimited” plan expectations should be checked against policy/fair-use language and real resource limits (common complaint pattern).
The company markets itself as "AquaHost Cloud Technology Pvt Ltd" and offers white-label hosting solutions for agencies and resellers, with a 30% recurring commission partner program.
Aquahost's Singapore server infrastructure was targeted by a DDoS attack and, separately, underwent a major hardware and software upgrade in June 2025 — within the same year, indicating the Singapore node has had a turbulent infrastructure history.
Orders placed using promo codes are not eligible for refunds, per Aquahost's own coupon terms — a combination of deep discounts (up to 70%) and zero refund eligibility that represents a meaningful financial risk for first-time customers.
Aquahost lists "Bulletproof DMCA Free Offshore Hosting" as an available product category on its homepage, placing it in a legal gray zone alongside its mainstream shared hosting products — a dual positioning that is unusual for a provider claiming to be a mainstream alternative to Hostinger and GoDaddy.